Jan 22, 2016, 2:49 am
Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources.
Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)
Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA cancelled flights on FlightAware
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. – 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
Jan 21, 2016, 4:34 pm
#61
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
AA tweeted out that all CLt flights are canceled for Friday and to check your flts schedule. Problem is the flt schedule still shows the flts as happening.
Come on people...get it together.
Also the travel waiver is useless for my weekend flights to rebook to next weekend. The waiver only allows me to rebook my Fri-Sun flts to Mon-Wed flts. That's no help to me at all!!
Come on people...get it together.
Also the travel waiver is useless for my weekend flights to rebook to next weekend. The waiver only allows me to rebook my Fri-Sun flts to Mon-Wed flts. That's no help to me at all!!
Jan 21, 2016, 5:33 pm
#62
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
I re-rang AA to see if I could re-route, got scheduled for a callback, while I was waiting I got the email to say my CLT-LHR was cancelled. When I got the callback I was able to re-route via MIA
Jan 21, 2016, 8:38 pm
#64
Join Date: Jan 2013
Location: SFO
Programs: WFBF
Posts: 963
I'd turn that observation around: my experience with pmUS was that they were very proactive about cancelling/rerouting in advance of known weather threatening a hub, and preferred to "strand" you at your origin if they were going to strand you. AA, on the other hand, likes to pull the Baghdad Bob routine and insist that everything is fine, everything is on schedule, you're just not seeing that aircraft at the gate because we've, um, equipped it with new stealth technology, yeah, that's it, and would overnight the whole world in ORD or DFW without a second thought.
Jan 22, 2016, 9:18 am
#65
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Its really nasty here in Miami, but at least warm. I would expect delays in and out of MIA today. Happy that I got home last night. We had to fly around storms going all the way south to Galveston from Dallas. The upgrade list was out of control. I was number 12 out of 56 (772 flight). At least at the last minute I snagged a J seat. From what the FA told me a number of EXPs were sitting in the middle seats.
Jan 22, 2016, 10:24 am
#66
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I have just spoken to AA and
it is not the case that ALL AA flights in/out of CLT tomorrow have been cancelled
The agent said all flights to/from airports in the North East have been cancelled, but others are still scheduled
and in particular my two flights - I'm flying MCO-xCLT-LHR
but I'm still worried
Bonehead - can you provide a link to the Ice Map?
it is not the case that ALL AA flights in/out of CLT tomorrow have been cancelled
The agent said all flights to/from airports in the North East have been cancelled, but others are still scheduled
and in particular my two flights - I'm flying MCO-xCLT-LHR
but I'm still worried
Bonehead - can you provide a link to the Ice Map?
Jan 22, 2016, 10:36 am
#67
Join Date: Jul 2015
Location: NYC
Programs: AA Plat 1.7MM miler
Posts: 13
2 one way tickets not good due to Jonas
I like to book one way tickets for my travel because there is more flexibility and I no longer have any single airline loyalty.
I had a Jan 23rd LGA-ABQ flight booked as an outbound one way. For the return one-way, I have a Jan 29 ABQ-JFK flight booked. Both on AA this time.
My Jan 23rd flight was cancelled due to Storm Jonas. I received a refund. I could not get AA to issue me refund on my non-refundable return one-way since it was outside of the storm window and a separate ticket. The AA Platinum desk wouldn't help me as they said there is nothing they can do. I am now trying to work this out with AA Customer Relations but its likely to take weeks according to their automated email system.
Any advice on how I can optimize my chances for a successful refund on my return one-way?
I had a Jan 23rd LGA-ABQ flight booked as an outbound one way. For the return one-way, I have a Jan 29 ABQ-JFK flight booked. Both on AA this time.
My Jan 23rd flight was cancelled due to Storm Jonas. I received a refund. I could not get AA to issue me refund on my non-refundable return one-way since it was outside of the storm window and a separate ticket. The AA Platinum desk wouldn't help me as they said there is nothing they can do. I am now trying to work this out with AA Customer Relations but its likely to take weeks according to their automated email system.
Any advice on how I can optimize my chances for a successful refund on my return one-way?
Jan 22, 2016, 11:58 am
#69
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,601
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
No. This is a risk you take by booking one-way tickets. (Since you were flying AA in both directions on this particular trip, why did you not just book a roundtrip this time around?)
While anything is possible, I'd be surprised if you got a refund for your ABQ-JFK one-way.
Originally Posted by ExpertSkier
I like to book one way tickets for my travel because there is more flexibility and I no longer have any single airline loyalty.
I had a Jan 23rd LGA-ABQ flight booked as an outbound one way. For the return one-way, I have a Jan 29 ABQ-JFK flight booked. Both on AA this time.
My Jan 23rd flight was cancelled due to Storm Jonas. I received a refund. I could not get AA to issue me refund on my non-refundable return one-way since it was outside of the storm window and a separate ticket. The AA Platinum desk wouldn't help me as they said there is nothing they can do. I am now trying to work this out with AA Customer Relations but its likely to take weeks according to their automated email system.
Any advice on how I can optimize my chances for a successful refund on my return one-way?
I had a Jan 23rd LGA-ABQ flight booked as an outbound one way. For the return one-way, I have a Jan 29 ABQ-JFK flight booked. Both on AA this time.
My Jan 23rd flight was cancelled due to Storm Jonas. I received a refund. I could not get AA to issue me refund on my non-refundable return one-way since it was outside of the storm window and a separate ticket. The AA Platinum desk wouldn't help me as they said there is nothing they can do. I am now trying to work this out with AA Customer Relations but its likely to take weeks according to their automated email system.
Any advice on how I can optimize my chances for a successful refund on my return one-way?
While anything is possible, I'd be surprised if you got a refund for your ABQ-JFK one-way.
Jan 22, 2016, 1:04 pm
#70
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Agree with that. Last time I flew AA in a snowstorm, they happily pushed us out of ORD knowing full well that DCA was getting snowed in, then dumped us in PHL (where all the staff had gone home for the night) and shrugged.
Jan 22, 2016, 1:05 pm
#71
Join Date: Mar 2008
Location: SFO, SJC
Programs: AA - EXP 2MM+, Marriott PLT, UA, National Exec
Posts: 495
On the other hand, using the Twitter reply feature has always proved positive for me. They respond within minutes!
Cheers.
Last edited by msv777; Jan 22, 2016 at 1:13 pm
Jan 22, 2016, 1:25 pm
#72
Join Date: Feb 2002
Posts: 3,904
Noticed they just had a round of JFK Sunday afternoon cancellations come through at 2:02pm central including my connection (AA101 at 2:55pm to DCA).
1223 to DFW cancelled at the same time and so did 67 to AUS.
It's not DCA - have they decided to postpone stating JFK back up?
1223 to DFW cancelled at the same time and so did 67 to AUS.
It's not DCA - have they decided to postpone stating JFK back up?
Jan 22, 2016, 2:09 pm
#74
Join Date: Mar 2008
Location: SFO, SJC
Programs: AA - EXP 2MM+, Marriott PLT, UA, National Exec
Posts: 495
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
My day flight to JFK today from SFO was cancelled yesterday. I guess in advance of the big storm. I had to take red-eye through Dallas to get here by noon. All other routes were sold out!
Stand by lists are growing quite long.
Cheers.
Stand by lists are growing quite long.
Cheers.