Jan 22, 2016, 2:49 am
Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources.
Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)
Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA cancelled flights on FlightAware
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. – 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
Jan 23, 2016, 10:05 pm
#152
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
I jumped from UA because of the dead grass but was hoping for something better with AA. AA twitter stepped up but it was still a 5 hr adventure. Add that to the 29 hours in FL to beat the storm and AA owes me close to a day and a half of my life back (yea I know so no need to reply to the previous comment 
)
)
Jan 23, 2016, 11:48 pm
#153
Join Date: Aug 2006
Location: Morehead KY, Miami FL, San Francisco CA
Programs: Avis CC, HH Diamond, Marriott Titanium, AA EXP
Posts: 57
2+ hour wait times on the phone tonight (I'm a 2016 exp). First outbound flight is delayed causing my other three segments to be hosed on my way home.
Called in for a callback at 7:45 tonight, it's 10:48 and I'm still waiting (more than 2 hours, eh?)
Called in for a callback at 7:45 tonight, it's 10:48 and I'm still waiting (more than 2 hours, eh?)
Jan 24, 2016, 12:45 am
#155
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I have a non status friend who was with me at a wedding in Switzerland and is unfortunately on a GVA-LHR-JFK-SFO award today. She got to GVA this morning to learn LHR-JFK-SFO segments are cancelled due to weather. They want her to fly to London and they will work on things there. I messaged her to let her know LHR-SEA and LHR-LAX both have a few seats. What are the odds AA will rebook her on BA or BA/AS metal? Does being on an award limit the options AA will allow?
Jan 24, 2016, 1:36 am
#156
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
In LHR, going to DFW, and my flight from DFW to DCA is cancelled. All flights to DCA are also cancelled on Monday (flights to IAD flying on Monday) but full. Not sure why the afternoon flights from DFW-DCA are showing on aa.com as flying, but they are not.
Now booked on Tuesday.
On hold on EXP line for over 2 hours, but gave up. But arrived at LHR and checked in at Flagship checkin and agent tried lots of options including routing DFW-LAX-DCA/IAD, even on UA, but all is booked.
And the LHR-DFW has been downgraded from a 77W to a 772.
Now booked on Tuesday.
On hold on EXP line for over 2 hours, but gave up. But arrived at LHR and checked in at Flagship checkin and agent tried lots of options including routing DFW-LAX-DCA/IAD, even on UA, but all is booked.
And the LHR-DFW has been downgraded from a 77W to a 772.
Jan 24, 2016, 3:03 am
#157
Join Date: Aug 2006
Location: Morehead KY, Miami FL, San Francisco CA
Programs: Avis CC, HH Diamond, Marriott Titanium, AA EXP
Posts: 57
They called me back at 1:58am and I've been on hold for ~6 minutes. Let's see if we can get this resolved on the phone..
Jan 24, 2016, 6:26 am
#158
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Tuesday PM flight into DCA...AA status site shows scheduled, EF shows scheduled, seat map shows plenty of open seats, but AA flight search (for purchase) shows no result - not even "not available", just no listing. Think they are simply holding back the whole flight to accommodate overflow from folks displaced through Monday, or is something weirder going on?
Jan 24, 2016, 6:34 am
#159
Join Date: Jun 2012
Location: The other side of the radio
Programs: Kettle One ;)
Posts: 44
Tuesday PM flight into DCA...AA status site shows scheduled, EF shows scheduled, seat map shows plenty of open seats, but AA flight search (for purchase) shows no result - not even "not available", just no listing. Think they are simply holding back the whole flight to accommodate overflow from folks displaced through Monday, or is something weirder going on?
Jan 24, 2016, 6:43 am
#160
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Well, our PHX-BWI for today was cancelled overnight. (We are in Cabo right now.) Looks like we will be stuck someplace until Wednesday. Holding for AA right now. The automated system got me to someone quickly-but they were not International 
Jan 24, 2016, 6:45 am
#161
FlyerTalk Evangelist
Join Date: Feb 2012
Programs: AAdvantage Executive Platinum, Delta Silver Medallion, Marriott Bonvoy Ambassador
Posts: 14,111
How realistic is a flight arriving into JFK early tomorrow afternoon? On Thursday, I took the waiver and re-booked from 1134 on Sunday to the same flight on Monday. Turns out to be a good idea, as Sunday's flight was canceled on Friday. I figured JFK would be operational by tomorrow. Now not so sure. Worth calling AA? Caveat: I'm in a wheelchair. Worth Five star service? Advice. Talk me down, someone.
Jan 24, 2016, 6:46 am
#162
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
I jumped from UA because of the dead grass but was hoping for something better with AA. AA twitter stepped up but it was still a 5 hr adventure. Add that to the 29 hours in FL to beat the storm and AA owes me close to a day and a half of my life back (yea I know so no need to reply to the previous comment )
)
Jan 24, 2016, 6:53 am
#163
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Totally awesome recovery by AA for my nonstatus friend who was almost stuck in London. Turns out, she had already been rebooked on the LAX-SFO nonstop, so doesnt even have to try SEA or LAX. She said she wanted a nonstop when she booked but nothing was available, so in the end the weather worked in her favor.
We flew GVA-LHR just now and the agents were telling us they are using YVR/SEA/SFO/LAX/PHX to reroute anyone who is west of Mississippi. All Tpacs are heavily loaded they say, good OpUp chances for J to F I suspect.
We flew GVA-LHR just now and the agents were telling us they are using YVR/SEA/SFO/LAX/PHX to reroute anyone who is west of Mississippi. All Tpacs are heavily loaded they say, good OpUp chances for J to F I suspect.
Jan 24, 2016, 7:17 am
#165
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
How realistic is a flight arriving into JFK early tomorrow afternoon? On Thursday, I took the waiver and re-booked from 1134 on Sunday to the same flight on Monday. Turns out to be a good idea, as Sunday's flight was canceled on Friday. I figured JFK would be operational by tomorrow. Now not so sure. Worth calling AA? Caveat: I'm in a wheelchair. Worth Five star service? Advice. Talk me down, someone.
One of our members, Tom911, is in NYC right now. He reported high winds and lots of snow yesterday, but last night he had great views of the lit up New Jersey shore from his upper floor hotel room.,