Jan 22, 2016, 2:49 am
Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources.
Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)
Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA cancelled flights on FlightAware
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. – 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
Jan 22, 2016, 2:51 pm
#76
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,741
I'm going to say it's unlikely. United just added another wave of cancellations until early evening Sunday in DC. I would not be surprised if AA did similar,
Jan 22, 2016, 3:44 pm
#77
Join Date: Jan 2005
Location: LAS
Programs: VS Gold, UA Silver, IHG Plat / Bonvoy Gold / Hilton Gold / Hyatt Disc, National+, GE / CLEAR
Posts: 142
I am doing this on Monday:
AA 1859 SFO-CLT (departs 7:15 am PT)
AA 4498 CLT-YYZ (departs 4:30 pm PT)
This will be interesting
I hope to have missed the tail of the snarl and the mess.
Jan 22, 2016, 4:13 pm
#78
Join Date: Dec 2009
Location: DCA's home, AA hubs and spokes are where you'll usually find me
Programs: AA EXP, SPG Plat
Posts: 367
All I can say is stay away from DCA/IAD/BWI whatever you do -- probably at least until Tuesday and maybe later -- we are getting hammered and the new weather runs are showing even more snow than earlier projections.
Naturally, this is the one weekend I'm home. Not sure if that's good or bad (at least there's plenty of wine).
Naturally, this is the one weekend I'm home. Not sure if that's good or bad (at least there's plenty of wine).
Jan 22, 2016, 5:30 pm
#79
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
All JFK flights cancelled from tonight. Poor waver policy.
My SO and I bought a ticket to go to NY this weekend months ago. We were supposed to fly LAX-JFK on the redeye tonight. Even though the flight would have arrived at 6AM, it was canceled like every other flight into JFK.
AA is offering change waver as long as one can travel before Jan 27. I am going for a weekend to see some shows. There is clearly no other weekend between now and Feb 27...
Furthermore, AA does not want to re-compute the fare based on the fares at the original date of issue if I try to change for next weekend. I think this is very inflexible on the part of AA.
Should I escalate the issue to a supervisor? Any chance a supervisor might better understand my point of view that I bought this ticket in October and that it would be fair to allow me the use of the fares available then? Is there anybody who got a similar experience of more success?
AA is offering change waver as long as one can travel before Jan 27. I am going for a weekend to see some shows. There is clearly no other weekend between now and Feb 27...
Furthermore, AA does not want to re-compute the fare based on the fares at the original date of issue if I try to change for next weekend. I think this is very inflexible on the part of AA.
Should I escalate the issue to a supervisor? Any chance a supervisor might better understand my point of view that I bought this ticket in October and that it would be fair to allow me the use of the fares available then? Is there anybody who got a similar experience of more success?
Jan 22, 2016, 5:41 pm
#80
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I arrived at LGA at 4pm this afternoon to find my Sunday return flight starting with JFK-DFW at 1455 cancelled. Grabbed alternate flights in the AC for Monday as I was told nothing was available the remainder of Sunday. Got to my hotel and saw one open seat on an evening nonstop JFK-SFO and grabbed it. No delay at all on the EXP line which took me by surprise. Not the most convenient flight time, but would rather be home Sunday night than Monday night, given the choice.
Jan 22, 2016, 6:08 pm
#82
FlyerTalk Evangelist
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
I think if you are re-booking your travel within the fee-waiver time frame (which is until 1/27), it just has to be done with the same booking class being available. If you want to go beyond that grace period, then they just use the value of your ticket against the price of a new ticket. However, you are also entitled to receive a full refund.
Jan 22, 2016, 6:09 pm
#83
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
As SJC AA indicated, the restrictions of the waiver only apply if your flight is intended to operate. Once your flight is canceled, you are eligible for a refund on your full itinerary. Go to https://prefunds.aa.com/refunds/ to request your refund.
Jan 22, 2016, 6:26 pm
#85
Join Date: Feb 2013
Location: DCA
Posts: 7,769
While I certainly feel for everyone impacted by this mess, I gotta say - it's been a heckuva fun day to sit and watch Flightradar24. All sorts of interesting stuff going on - touch-and-goes, holding patterns (at one time earlier QR and BA 777s were circling Dulles for 30 minutes), and interesting equipment swaps (UA currently flying a 767 from EWR to CLE - sounds like the old days!). I definitely do not envy the folks at the majors who have to try to untangle all this mess once the snow stops falling.
Jan 22, 2016, 7:27 pm
#87
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
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Posts: 29,601
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
You can't always get what you want.
Originally Posted by DeltaFlyingProf
What if I don't want a refund? I want to fly the same fare next weekend. $455 DEN-LAX-JFK rt in F....
Jan 22, 2016, 7:28 pm
#88
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The waiver is there for before the flight is actually cancelled. The exact terms of the waiver apply.
If the flight is cancelled, you are entitled to a full fee-free refund to your original form of payment.
If you don't want a refund, but want to reschedule and the terms of the waiver permit the rescheduling, AA will do that, but you have to meet the terms. If you don't, the choice is a refund or simply a dollar credit which you can use later against a new ticket.
If the flight is cancelled, you are entitled to a full fee-free refund to your original form of payment.
If you don't want a refund, but want to reschedule and the terms of the waiver permit the rescheduling, AA will do that, but you have to meet the terms. If you don't, the choice is a refund or simply a dollar credit which you can use later against a new ticket.
Jan 22, 2016, 7:49 pm
#89
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 778
Managing to get all 4 of us out of SXM tomorrow, forced overnight in CLT. This has got to be a logistics nightmare to get pax to & from here with the reduced non-Saturday frequencies.
Jan 22, 2016, 8:01 pm
#90
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
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