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Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR

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Old Jan 22, 2016, 2:49 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)

Please expand and read this wiki for resources.

Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)

Travel alerts

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies

How to change your trip

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers

AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.

(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)

(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to AA cancelled flights on FlightAware

Link to FAA ATCSCC OIS (airport status issues)

Link to North American airport weather delays (FlightStats)

Link to U S airport delays (FlightAware)

Link to cancelled flights (today, to two days out - FlightAware)

Link to FlightAware "Misery Map")

Link to USA Weather Service website

Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)

Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.

Link to FT Original Routing Credit thread

Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to 2016 Guide to compensation thread.

Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Other ways of contacting AA reservations:

Link to listing of USA other language than English lines.

Code:
Call us
Within the U.S.

Language	   Phone	Hours (CT)
English	          800-433-7300	24 hours, Daily
Spanish	          800-633-3711	24 hours, Daily
Japanese	  800-237-0027	6 a.m. – 12 midnight, Daily
Mandarin Chinese  800-492-8095	7 a.m. – 12 midnight, Daily

Hearing & speech impaired	800-543-1586	24 hours, Daily
Link to worldwide reservations phone numbers.
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Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR

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Old Jan 20, 2016, 11:43 am
  #31  
 
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,159
Originally Posted by pomkiwi
United Airlines have just issued a waiver allowing penalty free changes for Jan 22nd-24th.
Delta, too. Hurry it up, AA. #goingforgreat oh really?
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Old Jan 20, 2016, 11:46 am
  #32  
 
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
8 minutes on hold - flight was changed 2 minutes later EXP desk well done
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Old Jan 20, 2016, 11:49 am
  #33  
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Waiver doesn't include NY. Only DC, BWI, and PHL.
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Old Jan 20, 2016, 11:50 am
  #34  
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Programs: AA
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Originally Posted by Geauxtigers
Just called in, charlotte is not included in the advisory
Neither is NY.
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Old Jan 20, 2016, 11:50 am
  #35  
 
Join Date: May 2005
Posts: 103
Just got off the phone, was informed that the NYC area is not included.....

United and Delta include NYC area, way to go AA
Last edited by FIGWSJ11; Jan 20, 2016 at 11:58 am
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Old Jan 20, 2016, 11:55 am
  #36  
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Join Date: Jul 2010
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Originally Posted by FIGWSJ11
Just got off the phone, was informed that the NYC area is not included.....
Compared to United's waiver which stretches all the way up to Boston, I'm very disappointed in AA.

Trying to decide if it's worth it to pay the money and switch anyways, instead of waiting for a waiver for either NY or CLT. Guess that's what AA is hoping.
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Old Jan 20, 2016, 11:56 am
  #37  
 
Join Date: Oct 2009
Location: Washington DC
Programs: AA Nothing, Marriott Gold
Posts: 581
Just posted:

This information is current as of January 20, 2016
Airports affected:

Hartford, CT (BDL)
New Haven, CT (HVN)
Lexington, KY (LEX)
Allentown / Bethlehem, PA (ABE)
Harrisburg, PA (MDT)
Scranton / Wilkes Barre, PA (AVP)
State College University Park, PA (SCE)
Philadelphia, PA (PHL)
Pittsburgh, PA (PIT)
Williamsport, PA (IPT)
Baltimore, MD (BWI)
Salisbury, MD (SBY)
Boston, MA (BOS)
Asheville / Hendersonville, NC (AVL)
Greensboro / Highpoint, NC (GSO)
Raleigh / Durham, NC (RDU)
Albany, NY (ALB)
Binghamton, NY (BGM)
Elmira / Corning, NY (ELM)
Islip / Long Island/Macarthur, NY (ISP)
Ithaca, NY (ITH)
New York LaGuardia, NY (LGA)
New York Kennedy, NY (JFK)
Newark, NJ (EWR)
Stewart / Newburgh, NY (SWF)
Westchester County / White Plains, NY (HPN)
Providence, RI (PVD)
Knoxville, TN (TYS)
Tri City, TN (TRI)
Manchester, NH (MHT)
Charlottesville, VA (CHO)
Lynchburg, VA (LYH)
Newport News, VA (PHF)
Norfolk, VA (ORF)
Richmond, VA (RIC)
Roanoke, VA (ROA)
Washington Dulles, VA (IAD)
Washington Reagan Nat'l, DC (DCA)
Charleston, WV (CRO)
Huntington, WV (HTS)


A one-time ticketing fee will be waived for travel changes if you:
  • Are traveling on American Airlines or American Eagle
  • Bought or purchased your original flight before January 20, 2016
  • Expected or scheduled to travel January 21 - 24, 2016 to/through/from the affected airport
  • Flexible to travel January 20 - 26, 2016
  • Do not make changes to your origin or destination city
  • Book in the same class of service
Last edited by GoodOmens; Jan 20, 2016 at 12:51 pm
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Old Jan 20, 2016, 11:56 am
  #38  
 
Join Date: Jun 2014
Posts: 394
*****
Last edited by Geauxtigers; Aug 14, 2016 at 10:25 pm
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Old Jan 20, 2016, 11:58 am
  #39  
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Join Date: Jul 2010
Programs: AA
Posts: 14,741
Originally Posted by Geauxtigers
I'm wondering if AA is trying to clear out the worst regions first with this advisory. I'm guessing they will update later today/tonight to include CLT, NYC once all the DC/Philly people are re-accommodated
Except that means that those of us trying to actually get to those areas will be behind anybody else for reaccommodation.
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Old Jan 20, 2016, 11:59 am
  #40  
 
Join Date: May 2011
Programs: US Airways Gold, Marriott Platinum, SW A List
Posts: 1,575
Hope they add MDT soon.
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Old Jan 21, 2016, 1:56 pm
  #41  
Moderator: American AAdvantage, Signatures
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Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
reserved for future use, after text move
Last edited by JDiver; Jan 22, 2016 at 4:15 pm
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Old Jan 21, 2016, 1:56 pm
  #42  
 
Join Date: Dec 2005
Location: 1/2 way between FNT,DTW
Programs: DL Plat, US Gold
Posts: 711
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
Did not see this posted anywhere, but as DTW based DL person I am still hopeful I can make it to Charlotte for the game on my scheduled DL flight Saturday morning (or at least sometime Saturday). At least with the late Sunday PM kickoff that does give me Sunday AM as well.

http://www.wbtv.com/story/31024378/a...rlotte-airport
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Old Jan 21, 2016, 2:02 pm
  #43  
Moderator: American AAdvantage, Signatures
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Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Woah. NELLIE. Helluva weekend coming up...
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Old Jan 21, 2016, 2:15 pm
  #44  
 
Join Date: Jul 2014
Location: Louisville, KY
Programs: AA EXP
Posts: 94
I thought this was a joke. Going to a fun weekend to travel. I'm struggling to get my brother in law home now.
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Old Jan 21, 2016, 2:15 pm
  #45  
 
Join Date: Apr 2011
Posts: 464
Wow. Not fun.

Strangely enough, still showing as on time on AA.com

http://www.aa.com/travelInformation/...22&ref=results
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