Jan 22, 2016, 2:49 am
Last edit by: JDiver
American Airlines and Winter Storm Jonas Travel Notices and Policy, Resources etc.
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
22-24 Jan 2015: Cancellations at CLT, BWI, DCA, EWR, IAD, JFK, LGA, PHL
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources.
Information from AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread)
Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA cancelled flights on FlightAware
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.[/B])
Link to FAA ATCSCC OIS (airport status issues)
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Note: Normally weather waivers allow no changes to origin or destination; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin Chinese 800-492-8095 7 a.m. – 12 midnight, Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
Winter Storm Jonas 22-24 Jan: Cancellations at CLT, DCA, BWI, IAD, PHL, JFK, LGA, EWR
Jan 21, 2016, 2:23 pm
#48
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,428
I tried to reschedule my flights thru CLT earlier yesterday before it was on the waiver list. Since the trip involves HKG, the fee was going to be $12,400.
So then I wisely waited for the travel waiver to rebook for free.
So then I wisely waited for the travel waiver to rebook for free.
Jan 21, 2016, 2:56 pm
#52
Join Date: Jan 2011
Location: CLT
Programs: AA EXP
Posts: 866
Jan 21, 2016, 3:15 pm
#53
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
For anyone else wondering, "The Cardinals aren't changing their travel plans because of the weather, spokesman Mark Dalton said. The team's charter flight, on Delta Air Lines, is due to leave Phoenix late Saturday morning."
http://www.azcentral.com/story/trave...onas/79116064/
http://www.azcentral.com/story/trave...onas/79116064/
Jan 21, 2016, 3:24 pm
#54
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
For anyone else wondering, "The Cardinals aren't changing their travel plans because of the weather, spokesman Mark Dalton said. The team's charter flight, on Delta Air Lines, is due to leave Phoenix late Saturday morning."
http://www.azcentral.com/story/trave...onas/79116064/
http://www.azcentral.com/story/trave...onas/79116064/
Jan 21, 2016, 3:45 pm
#55
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
I have just spoken to AA and
it is not the case that ALL AA flights in/out of CLT tomorrow have been cancelled
The agent said all flights to/from airports in the North East have been cancelled, but others are still scheduled
and in particular my two flights - I'm flying MCO-xCLT-LHR
but I'm still worried
Bonehead - can you provide a link to the Ice Map?
it is not the case that ALL AA flights in/out of CLT tomorrow have been cancelled
The agent said all flights to/from airports in the North East have been cancelled, but others are still scheduled
and in particular my two flights - I'm flying MCO-xCLT-LHR
but I'm still worried
Bonehead - can you provide a link to the Ice Map?
Jan 21, 2016, 3:57 pm
#57
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
Jan 21, 2016, 4:03 pm
#59
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My guess there are a lot more regular AAgents than there are EXP AAgents. Granted it would be nice to be asked if you want rerouted to the standard line instead. No matter which choice AA does for you there will those that will complain.
Jan 21, 2016, 4:12 pm
#60
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270