Apr 30, 2015, 10:42 pm
Last edit by: J.Edward
Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the secure airside connector.
Qantas International First Lounge
Open daily: 06:30 - 23:30[currently closed] QF F Lounge has REOPENED as of SEP 2022.
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (7)
Access rules:
Traveling on a oneworld marketed and operated first departing in, or connecting from, first class on a oneworld international flight of over 5 hours,
or
traveling in first class on a three-class domestic flight
or
a oneworld Emerald cardholder. Exception being AA Executive Platinum and Platinum Pro are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
oneworld Los Angeles Lounge
Open daily: 14:00 - 20:45
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (9)
Access rules:
Traveling on a oneworld marketed and operated business or first departing in, or connecting from, business or first class on a oneworld international flight of over 5 hours,
or
traveling in business or first class on a three-class domestic flight
or
a oneworld Sapphire or Emerald cardholder. Exception being AA Executive Platinum, Platinum Pro, and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the secure airside connector.
Qantas International First Lounge
Open daily: 06:30 - 23:30
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (7)
Access rules:
Traveling on a oneworld marketed and operated first departing in, or connecting from, first class on a oneworld international flight of over 5 hours,
or
traveling in first class on a three-class domestic flight
or
a oneworld Emerald cardholder. Exception being AA Executive Platinum and Platinum Pro are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
oneworld Los Angeles Lounge
Open daily: 14:00 - 20:45
Amenities:
Computer connected to Internet
Neil Perry dining and buffet (hot, cold, food carts)
Full staffed bar and made to order mixed drinks
Barista and coffee selections
Shower suites (9)
Access rules:
Traveling on a oneworld marketed and operated business or first departing in, or connecting from, business or first class on a oneworld international flight of over 5 hours,
or
traveling in business or first class on a three-class domestic flight
or
a oneworld Sapphire or Emerald cardholder. Exception being AA Executive Platinum, Platinum Pro, and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Guide: LAX / Los Angeles TBIT / Bradley Int’l. oneworld Lounges
Apr 25, 2014, 1:58 pm
#226
Join Date: Feb 2010
Location: SFO
Programs: AS MVP, Hyatt Globalist
Posts: 803
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May 28, 2014, 11:49 am
#227
Join Date: May 2001
Location: SYD
Programs: SK,BA,QF,AA, HH, IGH
Posts: 276
I booked 2 award tickets (separate PNRs) for my husband and I.
OSL-LHR-MEL-SYD on BA (OSL-LHR) & QF (LHR-SYD)
I couldn't get the award to show as a single one-way on AA.com, (the only way to book was as 2 ow awards OSL-LHR & LHR-SYD for 120k), as there was no award space OSL-LHR on the morning of the LHR-MEL flight, so we need to overnight (less than 24 hours) in London. I ended up phoning to get the award booked, which the agent was able to do at the 80k price.
A few days later, I found that I was able to put the AA PNRs into the QF website and obtain the QF PNRs, which I can use to see the bookings on both qf & ba MMB pages, with all flights showing as confirmed....(though until I see ticket numbers I'm not counting my chickens...so to speak).
I have even been able to select seats for the QF flights, but when I try to select seats for the BA flight, it displays a message that the e-ticket has not been issued.
When I first booked it the agent said it might take 3-4 days to ticket, however I spoke to the same agent when I rang back after 1 week, and was told that it was in the queue, and that because we weren't flying anytime soon other tickets would be done before ours. She also said that there were no notes in the reservations indicating a problem, so it was just a matter of waiting.
It's now been 2 weeks, and they are still "On Request" ... surely, unless there is an issue it should have been ticketed by now....
Is there anything I should be asking/saying to speed the process along when I call?
OSL-LHR-MEL-SYD on BA (OSL-LHR) & QF (LHR-SYD)
I couldn't get the award to show as a single one-way on AA.com, (the only way to book was as 2 ow awards OSL-LHR & LHR-SYD for 120k), as there was no award space OSL-LHR on the morning of the LHR-MEL flight, so we need to overnight (less than 24 hours) in London. I ended up phoning to get the award booked, which the agent was able to do at the 80k price.
A few days later, I found that I was able to put the AA PNRs into the QF website and obtain the QF PNRs, which I can use to see the bookings on both qf & ba MMB pages, with all flights showing as confirmed....(though until I see ticket numbers I'm not counting my chickens...so to speak).
I have even been able to select seats for the QF flights, but when I try to select seats for the BA flight, it displays a message that the e-ticket has not been issued.
When I first booked it the agent said it might take 3-4 days to ticket, however I spoke to the same agent when I rang back after 1 week, and was told that it was in the queue, and that because we weren't flying anytime soon other tickets would be done before ours. She also said that there were no notes in the reservations indicating a problem, so it was just a matter of waiting.
It's now been 2 weeks, and they are still "On Request" ... surely, unless there is an issue it should have been ticketed by now....
Is there anything I should be asking/saying to speed the process along when I call?
Jun 4, 2014, 10:53 pm
#228
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Long story short, the agent booked a JL F ticket I held for my Dad but out of my account by mistake. I didn't realize this until the miles were deducted and I assume the reservation was ticketed.
I call back to explain the issue so they re-deposit miles instantly and said were going to pull from my Dad's account, also confirming the ticket is still valid and will not lose the space.
24+ hours later, the ticket is "On Request, saying to call in" and no miles have been deducted yet..
Any insight? Thanks
I call back to explain the issue so they re-deposit miles instantly and said were going to pull from my Dad's account, also confirming the ticket is still valid and will not lose the space.
24+ hours later, the ticket is "On Request, saying to call in" and no miles have been deducted yet..
Any insight? Thanks
Jun 9, 2014, 6:02 pm
#230
Join Date: Aug 2013
Location: SFO
Programs: A3 *G
Posts: 10
Stuck in "On request"
Hi all,
I had a CX F award (SFO - HKG) redeemed and ticketed with ticket numbers back in March 2014. It's a simple award - one way and direct between SFO and HKG on CX879.
Some circumstances occurred that required me to change the dates of this award (but same city pairs) to an earlier date. I've changed CX award tickets before with AA and usually a couple days later I would get the eTicket Itinerary and Receipt confirmation email with ticket numbers. But this time, my booking hasn't been ticketed yet.
I've been stuck in "On Request" for the last 7 days, and 3 calls to AAdvantage haven't helped. Each time I've spoken to an agent, they would put me on hold for a couple of minutes to speak with "ticketing" or "rate desk" but then would come back and tell me everything is ok and my award should be ticketed "within hours". Hours have turned into days and still nothing.
I've read in this thread that people had issues with the credit card address on file was mismatched with the credit card used, but since my change was only a date change that doesn't require any additional charges, I don't think this should be an issue. (And coupled with the fact that I've changed dates before
on CX awards without issue)
Now I'm getting a bit worried because I'm scheduled to fly within days, and I still don't have ticket numbers. Does anyone have any idea on what I can do except keep calling them? Has anyone ever successfully had AA agents manually ticket the itinerary while you stayed on the line?
Thanks in advance for any insights you may have!
I had a CX F award (SFO - HKG) redeemed and ticketed with ticket numbers back in March 2014. It's a simple award - one way and direct between SFO and HKG on CX879.
Some circumstances occurred that required me to change the dates of this award (but same city pairs) to an earlier date. I've changed CX award tickets before with AA and usually a couple days later I would get the eTicket Itinerary and Receipt confirmation email with ticket numbers. But this time, my booking hasn't been ticketed yet.
I've been stuck in "On Request" for the last 7 days, and 3 calls to AAdvantage haven't helped. Each time I've spoken to an agent, they would put me on hold for a couple of minutes to speak with "ticketing" or "rate desk" but then would come back and tell me everything is ok and my award should be ticketed "within hours". Hours have turned into days and still nothing.
I've read in this thread that people had issues with the credit card address on file was mismatched with the credit card used, but since my change was only a date change that doesn't require any additional charges, I don't think this should be an issue. (And coupled with the fact that I've changed dates before
on CX awards without issue)
Now I'm getting a bit worried because I'm scheduled to fly within days, and I still don't have ticket numbers. Does anyone have any idea on what I can do except keep calling them? Has anyone ever successfully had AA agents manually ticket the itinerary while you stayed on the line?
Thanks in advance for any insights you may have!
Jun 9, 2014, 8:30 pm
#231
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Hi all,
I had a CX F award (SFO - HKG) redeemed and ticketed with ticket numbers back in March 2014. It's a simple award - one way and direct between SFO and HKG on CX879.
Some circumstances occurred that required me to change the dates of this award (but same city pairs) to an earlier date. I've changed CX award tickets before with AA and usually a couple days later I would get the eTicket Itinerary and Receipt confirmation email with ticket numbers. But this time, my booking hasn't been ticketed yet.
I've been stuck in "On Request" for the last 7 days, and 3 calls to AAdvantage haven't helped. Each time I've spoken to an agent, they would put me on hold for a couple of minutes to speak with "ticketing" or "rate desk" but then would come back and tell me everything is ok and my award should be ticketed "within hours". Hours have turned into days and still nothing.
I've read in this thread that people had issues with the credit card address on file was mismatched with the credit card used, but since my change was only a date change that doesn't require any additional charges, I don't think this should be an issue. (And coupled with the fact that I've changed dates before
on CX awards without issue)
Now I'm getting a bit worried because I'm scheduled to fly within days, and I still don't have ticket numbers. Does anyone have any idea on what I can do except keep calling them? Has anyone ever successfully had AA agents manually ticket the itinerary while you stayed on the line?
Thanks in advance for any insights you may have!
I had a CX F award (SFO - HKG) redeemed and ticketed with ticket numbers back in March 2014. It's a simple award - one way and direct between SFO and HKG on CX879.
Some circumstances occurred that required me to change the dates of this award (but same city pairs) to an earlier date. I've changed CX award tickets before with AA and usually a couple days later I would get the eTicket Itinerary and Receipt confirmation email with ticket numbers. But this time, my booking hasn't been ticketed yet.
I've been stuck in "On Request" for the last 7 days, and 3 calls to AAdvantage haven't helped. Each time I've spoken to an agent, they would put me on hold for a couple of minutes to speak with "ticketing" or "rate desk" but then would come back and tell me everything is ok and my award should be ticketed "within hours". Hours have turned into days and still nothing.
I've read in this thread that people had issues with the credit card address on file was mismatched with the credit card used, but since my change was only a date change that doesn't require any additional charges, I don't think this should be an issue. (And coupled with the fact that I've changed dates before
on CX awards without issue)
Now I'm getting a bit worried because I'm scheduled to fly within days, and I still don't have ticket numbers. Does anyone have any idea on what I can do except keep calling them? Has anyone ever successfully had AA agents manually ticket the itinerary while you stayed on the line?
Thanks in advance for any insights you may have!
Jun 20, 2014, 8:44 am
#232
Join Date: Jul 2012
Posts: 54
Taking my first AAdvantage award trip in two weeks in F on JAL.
Made the booking months ago and went to check in on things and select seats and noticed that the status was "On Request".
Called the ticketing desk and they said the status was simply due to flight time changes since the original itinerary and that they would re-ticket to resolve it.
The miles were taken out of the account at booking, record locator works fine, and I have a JAL PNG number and was able to select seats for the flight.
How concerned should I be if the status does not update to Ticketed in the next 24-48 hours?
Made the booking months ago and went to check in on things and select seats and noticed that the status was "On Request".
Called the ticketing desk and they said the status was simply due to flight time changes since the original itinerary and that they would re-ticket to resolve it.
The miles were taken out of the account at booking, record locator works fine, and I have a JAL PNG number and was able to select seats for the flight.
How concerned should I be if the status does not update to Ticketed in the next 24-48 hours?
Jul 2, 2014, 12:29 am
#233
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
Taking my first AAdvantage award trip in two weeks in F on JAL.
Made the booking months ago and went to check in on things and select seats and noticed that the status was "On Request".
Called the ticketing desk and they said the status was simply due to flight time changes since the original itinerary and that they would re-ticket to resolve it.
The miles were taken out of the account at booking, record locator works fine, and I have a JAL PNG number and was able to select seats for the flight.
How concerned should I be if the status does not update to Ticketed in the next 24-48 hours?
Made the booking months ago and went to check in on things and select seats and noticed that the status was "On Request".
Called the ticketing desk and they said the status was simply due to flight time changes since the original itinerary and that they would re-ticket to resolve it.
The miles were taken out of the account at booking, record locator works fine, and I have a JAL PNG number and was able to select seats for the flight.
How concerned should I be if the status does not update to Ticketed in the next 24-48 hours?
First AA award booking on QF, and the times for the flights have changed by half an hour for one and 10mins for the other.
Has anyone had experience with this?
Jul 2, 2014, 1:57 am
#234
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
By way of update -
I received an email from AA this afternoon at 4pm advising there had been a schedule change, the CS team had rebooked me and I should await an updated itinerary.
Less than two hours later I received the email e-ticket confirmation.
My partner (travelling on same flights but separate ticket) received the schedule change email 5 days ago and hasn't received the updated e-ticket confirmation email.
I received an email from AA this afternoon at 4pm advising there had been a schedule change, the CS team had rebooked me and I should await an updated itinerary.
Less than two hours later I received the email e-ticket confirmation.
My partner (travelling on same flights but separate ticket) received the schedule change email 5 days ago and hasn't received the updated e-ticket confirmation email.
Jul 2, 2014, 5:09 am
#235
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
To conclude my monologue - it seems there are no set processes.
My partner received 'schedule change' emails for both our flights, I received an email only for one flight. All of our flights are now showing as 'ticketed' on aa.com. As I said earlier, we first had notice of the first email 5 days ago and only this evening is it now showing as ticketed, whereas one of my flights was re-ticketed in less than two hours.
Drquack02 I suggest you just call them and ask - they may give you the "its in the queue" but I wouldn't think there is much else that can be done.
All this for changes of less 45mins….
My partner received 'schedule change' emails for both our flights, I received an email only for one flight. All of our flights are now showing as 'ticketed' on aa.com. As I said earlier, we first had notice of the first email 5 days ago and only this evening is it now showing as ticketed, whereas one of my flights was re-ticketed in less than two hours.
Drquack02 I suggest you just call them and ask - they may give you the "its in the queue" but I wouldn't think there is much else that can be done.
All this for changes of less 45mins….
Jul 2, 2014, 5:56 am
#236
Join Date: Oct 2009
Location: TUS
Programs: AA EXP
Posts: 489
intl upgrade and reticket
Since this thread is about ticketing issues I think this should go here. If not we can have this moved to the appropriate thread.
In my experience over the past couple of years when I have upgraded either from Y to C or C to F on a trip with international segments I ended up getting re-ticketed when the upgrade clears.
I have a trip coming up next week of TUS-ORD-LHR where the outbound upgrade cleared this past weekend. Except in this case I still have the original ticket number from when I booked the trip in mid May.
Has the upgrade process changed for international flights so that re-ticketing is not required or should I be concerned? I will say the only way I know the upgrade cleared is that I was gardening my reservations - no upgrade email from AA up to this point.
Thanks for any insights.
RESOLVED- AA had not reissued the ticket yet. As it turns out it was good that I called as they had the upgrade down as a 25k miles plus co-pay instead of using one of my systemwide upgrades.
In my experience over the past couple of years when I have upgraded either from Y to C or C to F on a trip with international segments I ended up getting re-ticketed when the upgrade clears.
I have a trip coming up next week of TUS-ORD-LHR where the outbound upgrade cleared this past weekend. Except in this case I still have the original ticket number from when I booked the trip in mid May.
Has the upgrade process changed for international flights so that re-ticketing is not required or should I be concerned? I will say the only way I know the upgrade cleared is that I was gardening my reservations - no upgrade email from AA up to this point.
Thanks for any insights.
RESOLVED- AA had not reissued the ticket yet. As it turns out it was good that I called as they had the upgrade down as a 25k miles plus co-pay instead of using one of my systemwide upgrades.
Last edited by catmndu; Jul 2, 2014 at 9:36 am Reason: resolution of question
Jul 2, 2014, 10:20 am
#237
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
That was speedy; thanks for the update! And it points out the importance of being proactive and a "defensive flyer".
Jul 16, 2014, 8:47 am
#239
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
CX Award "On Request"
I made a date change to a CX award 48 hours ago and it's still "on request." Using my existing Cathay PNR, Cathay's website is showing my seats as confirmed for the new flights.
Travelling in four days from now, don't know how concerned I should be?
Travelling in four days from now, don't know how concerned I should be?
Jul 17, 2014, 7:17 am
#240
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Quick question: Yesterday I bought an international ticket and received the E-ticket confirmation email as expected with ticket number etc. At some point I called to request cash and miles upgrades (probably before I had actually received the E-ticket, but after having paid). An hour later I received another E-ticket (same itinerary and seats, so no upgrade yet) with a new ticket number and the notation "Exchange" in the receipt area. Any idea what this means?
[Edited to add) It appears the class of flight was Q on all segments and is now N.
Thanks
[Edited to add) It appears the class of flight was Q on all segments and is now N.
Thanks