Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

Guide: LAX / Los Angeles TBIT / Bradley Int値. oneworld Lounges

    Hide Wikipost
Old Mar 30, 18, 8:56 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: serfty
Wiki Link
Los Angeles International Airport - Tom Bradley International Terminal oneworld Lounges
(oneworld Premium Lounge operated by Qantas) and Qantas First Lounge

Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)

See AA T-4 - LAX TBIT secure airside connector open 25 Feb 2016 for airside access via the new secure airside connector.
oneworld Los Angeles Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry dining and buffet (hot, cold, food carts)
  • Full staffed bar and made to order mixed drinks
  • Barista and coffee selections
  • Shower suites (16)
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.

Qantas First Lounge

Opening hours: Daily: 06:30 - 23:30 (but see linked page for changes)

AMENITIES:
  • WiFi
  • Computer connected to Internet
  • Neil Perry restaurant (74 seats, a la carte dining)
  • Full staffed bar and made to order mixed drinks
  • Barista with coffee selections
  • Shower suites (7)
  • Business suites (2 - can be combined for conference room)
  • Shirt pressing (First)
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
Access rules: (v. Mar 12, 2016)

Qantas First Lounge

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first class on a oneworld international flight of over 5 hours, or

  • traveling in first class on a three-class domestic flight (currently JFK-LAX or SFO and return, some LAX-MIA), or (2017 change) First LAX-MIA-LAX.

  • a oneworld Emerald cardholder.
    • Exception: AA Executive Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Also note: ...customers travelling in First class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access. oneworld lounge access page - link
Originally Posted by Ready Reckoner
For access to the Qantas First Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
oneworld Los Angeles Lounge (business lounge operated by Qantas)

Note this is a oneworld lounge, not a Qantas Club. It is not part of any reciprocity agreement with Admirals Club.

Must be traveling on a oneworld marketed and operated flight ("qualifying flight") and be
  • departing in, or connecting from, first or business class on a oneworld international flight of over 5 hours, or

  • traveling in first or business class on a three-class domestic flight (currently JFK-LAX or SFO and returns, and LAX-MIA - changed in 2017 to include MIA-LAX-MIA two class flights), or

  • a oneworld Emerald or Sapphire cardholder.
    • Exception: AA Executive Platinum and Platinum members are not eligible for access when traveling solely on flights within or between the U.S., Canada, Mexico (except Mexico City), Bermuda, the Bahamas, and the Caribbean.
Originally Posted by Ready Reckoner
For access to the oneworld Business Lounge at TBIT just one of the following needs to be true:
.
  • Non AAdvantage oneworld Sapphire or Emerald travelling on a oneworld Marketed and operated flight.
  • AAdvantage Platinum or Executive Platinum travelling on a oneworld Marketed and Operated flight NOT solely on a "North American* Itinerary".
  • First and Business Class passengers travelling on a oneworld Marketed and Operated flight not solely on a "North American* Itinerary".
  • Passengers in First or Business Class on a flight longer than five hours connectingァ to/from a oneworld Marketed and Operated flight and not solely on a "North American* Itinerary".
  • First Class and Business class passengers travelling on an American Airlines Marketed and Operated flight between Los Angeles & New York or Los Angeles & Miami.
* A "North American* Itinerary" is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean.
Connecting the same day or before 6am the following day.
Link to walk through of new TBIT oneworld lounge operated by Qantas.

Each of the three alliances was given lounge space at the new TBIT, the square footage determined by how large each alliance is at LAX. As oneworld is the largest alliance at LAX, it was given the largest lounge space. Then each alliance chose one airline to operate the lounge - Qantas for oneworld, Air New Zealand for Star and Korean Air for SkyTeam.

Emirates was also given their own lounge space and there will be a third-party lounge for non-affiliated carriers...
Link to review, with photos, on BoardingArea.

See this blog for many photos.




You can now travel between AA Terminal 4 and Tom Bradley International Terminal (TBIT) via the new secure airside connector, and between the American Airlines and the legacy US Airways / Alaska terminals without leaving Security via airside connection or shuttle service T-4 <-> T-6. The shuttle runs every 15 minutes between 5:00 a.m. and 11:00 p.m., with stops at Terminal 6 (Gate 65A) and Terminal 4 (down escalator by Gate 44) - or take a 10-minute walk via the connecting tunnel. Yet another shuttle bus from ground level by Gate 44 connects to the Remote (American Eagle) terminal, with its own Club.
  • For LAX Flagship Lounge, see to here)

  • For the "Eagle's Nest" Admirals Club in the remote American Eagle terminal see here.

  • For the Terminal 4 Gate 40 Admirals Cub, see here.
Finally, a new Admirals Club has opened in Terminal 5 in the previous Delta Airlines lounge.

Older posts regarding the old lounge closure and discussing the new oneworld lounge prior to opening are located in this archived thread ARCHIVE: new Qantas operated oneworld lounge at LAX TBIT; old lounge closed.
Print Wikipost

Reply

Old Apr 25, 14, 1:58 pm
  #226  
 
Join Date: Feb 2010
Location: SFO
Programs: SK*G, UA*G, AS MVP Gold
Posts: 738
Originally Posted by richarddd View Post
If they're saying they can't complete the reservation and asking you to call, I'd suggest calling.
Well, just 5 minutes after this post, got the ticket number .
Hope it's not because they are watching my post.
zig2 is offline  
Reply With Quote
Old May 28, 14, 11:49 am
  #227  
 
Join Date: May 2001
Location: SYD
Programs: SK,BA,QF,AA, HH, IGH
Posts: 276
I booked 2 award tickets (separate PNRs) for my husband and I.

OSL-LHR-MEL-SYD on BA (OSL-LHR) & QF (LHR-SYD)

I couldn't get the award to show as a single one-way on AA.com, (the only way to book was as 2 ow awards OSL-LHR & LHR-SYD for 120k), as there was no award space OSL-LHR on the morning of the LHR-MEL flight, so we need to overnight (less than 24 hours) in London. I ended up phoning to get the award booked, which the agent was able to do at the 80k price.

A few days later, I found that I was able to put the AA PNRs into the QF website and obtain the QF PNRs, which I can use to see the bookings on both qf & ba MMB pages, with all flights showing as confirmed....(though until I see ticket numbers I'm not counting my chickens...so to speak).

I have even been able to select seats for the QF flights, but when I try to select seats for the BA flight, it displays a message that the e-ticket has not been issued.

When I first booked it the agent said it might take 3-4 days to ticket, however I spoke to the same agent when I rang back after 1 week, and was told that it was in the queue, and that because we weren't flying anytime soon other tickets would be done before ours. She also said that there were no notes in the reservations indicating a problem, so it was just a matter of waiting.

It's now been 2 weeks, and they are still "On Request" ... surely, unless there is an issue it should have been ticketed by now....

Is there anything I should be asking/saying to speed the process along when I call?
bugsy is offline  
Reply With Quote
Old Jun 4, 14, 10:53 pm
  #228  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,150
Long story short, the agent booked a JL F ticket I held for my Dad but out of my account by mistake. I didn't realize this until the miles were deducted and I assume the reservation was ticketed.

I call back to explain the issue so they re-deposit miles instantly and said were going to pull from my Dad's account, also confirming the ticket is still valid and will not lose the space.

24+ hours later, the ticket is "On Request, saying to call in" and no miles have been deducted yet..

Any insight? Thanks
frudd38 is offline  
Reply With Quote
Old Jun 5, 14, 4:09 am
  #229  
 
Join Date: Dec 2003
Location: NYC
Posts: 4,658
If it says to call in, I'd call in.
richarddd is offline  
Reply With Quote
Old Jun 9, 14, 6:02 pm
  #230  
 
Join Date: Aug 2013
Location: SFO
Programs: A3 *G
Posts: 10
Stuck in "On request"

Hi all,
I had a CX F award (SFO - HKG) redeemed and ticketed with ticket numbers back in March 2014. It's a simple award - one way and direct between SFO and HKG on CX879.

Some circumstances occurred that required me to change the dates of this award (but same city pairs) to an earlier date. I've changed CX award tickets before with AA and usually a couple days later I would get the eTicket Itinerary and Receipt confirmation email with ticket numbers. But this time, my booking hasn't been ticketed yet.

I've been stuck in "On Request" for the last 7 days, and 3 calls to AAdvantage haven't helped. Each time I've spoken to an agent, they would put me on hold for a couple of minutes to speak with "ticketing" or "rate desk" but then would come back and tell me everything is ok and my award should be ticketed "within hours". Hours have turned into days and still nothing.

I've read in this thread that people had issues with the credit card address on file was mismatched with the credit card used, but since my change was only a date change that doesn't require any additional charges, I don't think this should be an issue. (And coupled with the fact that I've changed dates before
on CX awards without issue)

Now I'm getting a bit worried because I'm scheduled to fly within days, and I still don't have ticket numbers. Does anyone have any idea on what I can do except keep calling them? Has anyone ever successfully had AA agents manually ticket the itinerary while you stayed on the line?

Thanks in advance for any insights you may have!
burrbrown is offline  
Reply With Quote
Old Jun 9, 14, 8:30 pm
  #231  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,150
Originally Posted by burrbrown View Post
Hi all,
I had a CX F award (SFO - HKG) redeemed and ticketed with ticket numbers back in March 2014. It's a simple award - one way and direct between SFO and HKG on CX879.

Some circumstances occurred that required me to change the dates of this award (but same city pairs) to an earlier date. I've changed CX award tickets before with AA and usually a couple days later I would get the eTicket Itinerary and Receipt confirmation email with ticket numbers. But this time, my booking hasn't been ticketed yet.

I've been stuck in "On Request" for the last 7 days, and 3 calls to AAdvantage haven't helped. Each time I've spoken to an agent, they would put me on hold for a couple of minutes to speak with "ticketing" or "rate desk" but then would come back and tell me everything is ok and my award should be ticketed "within hours". Hours have turned into days and still nothing.

I've read in this thread that people had issues with the credit card address on file was mismatched with the credit card used, but since my change was only a date change that doesn't require any additional charges, I don't think this should be an issue. (And coupled with the fact that I've changed dates before
on CX awards without issue)

Now I'm getting a bit worried because I'm scheduled to fly within days, and I still don't have ticket numbers. Does anyone have any idea on what I can do except keep calling them? Has anyone ever successfully had AA agents manually ticket the itinerary while you stayed on the line?

Thanks in advance for any insights you may have!
Mismatched cc with the account miles name was my issue die delay.. Doesn't hurt to change it(refund and reprocess)
frudd38 is offline  
Reply With Quote
Old Jun 20, 14, 8:44 am
  #232  
 
Join Date: Jul 2012
Posts: 45
Taking my first AAdvantage award trip in two weeks in F on JAL.

Made the booking months ago and went to check in on things and select seats and noticed that the status was "On Request".

Called the ticketing desk and they said the status was simply due to flight time changes since the original itinerary and that they would re-ticket to resolve it.

The miles were taken out of the account at booking, record locator works fine, and I have a JAL PNG number and was able to select seats for the flight.

How concerned should I be if the status does not update to Ticketed in the next 24-48 hours?
drquack02 is offline  
Reply With Quote
Old Jul 2, 14, 12:29 am
  #233  
 
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
Originally Posted by drquack02 View Post
Taking my first AAdvantage award trip in two weeks in F on JAL.

Made the booking months ago and went to check in on things and select seats and noticed that the status was "On Request".

Called the ticketing desk and they said the status was simply due to flight time changes since the original itinerary and that they would re-ticket to resolve it.

The miles were taken out of the account at booking, record locator works fine, and I have a JAL PNG number and was able to select seats for the flight.

How concerned should I be if the status does not update to Ticketed in the next 24-48 hours?
Something similar has just happened to me too and I came here searching for the same answer.

First AA award booking on QF, and the times for the flights have changed by half an hour for one and 10mins for the other.

Has anyone had experience with this?
JMNMEL is offline  
Reply With Quote
Old Jul 2, 14, 1:57 am
  #234  
 
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
By way of update -

I received an email from AA this afternoon at 4pm advising there had been a schedule change, the CS team had rebooked me and I should await an updated itinerary.

Less than two hours later I received the email e-ticket confirmation.

My partner (travelling on same flights but separate ticket) received the schedule change email 5 days ago and hasn't received the updated e-ticket confirmation email.
JMNMEL is offline  
Reply With Quote
Old Jul 2, 14, 5:09 am
  #235  
 
Join Date: Jun 2013
Location: Melbourne, Australia
Programs: QF, EK, VA, Hyatt
Posts: 47
To conclude my monologue - it seems there are no set processes.

My partner received 'schedule change' emails for both our flights, I received an email only for one flight. All of our flights are now showing as 'ticketed' on aa.com. As I said earlier, we first had notice of the first email 5 days ago and only this evening is it now showing as ticketed, whereas one of my flights was re-ticketed in less than two hours.

Drquack02 I suggest you just call them and ask - they may give you the "its in the queue" but I wouldn't think there is much else that can be done.

All this for changes of less 45mins….
JMNMEL is offline  
Reply With Quote
Old Jul 2, 14, 5:56 am
  #236  
 
Join Date: Oct 2009
Location: TUS
Programs: really nothing anymore
Posts: 326
intl upgrade and reticket

Since this thread is about ticketing issues I think this should go here. If not we can have this moved to the appropriate thread.

In my experience over the past couple of years when I have upgraded either from Y to C or C to F on a trip with international segments I ended up getting re-ticketed when the upgrade clears.

I have a trip coming up next week of TUS-ORD-LHR where the outbound upgrade cleared this past weekend. Except in this case I still have the original ticket number from when I booked the trip in mid May.

Has the upgrade process changed for international flights so that re-ticketing is not required or should I be concerned? I will say the only way I know the upgrade cleared is that I was gardening my reservations - no upgrade email from AA up to this point.

Thanks for any insights.

RESOLVED- AA had not reissued the ticket yet. As it turns out it was good that I called as they had the upgrade down as a 25k miles plus co-pay instead of using one of my systemwide upgrades.

Last edited by catmndu; Jul 2, 14 at 9:36 am Reason: resolution of question
catmndu is offline  
Reply With Quote
Old Jul 2, 14, 10:20 am
  #237  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
Original Poster
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 60,942
Originally Posted by catmndu View Post
...
RESOLVED- AA had not reissued the ticket yet. As it turns out it was good that I called as they had the upgrade down as a 25k miles plus co-pay instead of using one of my systemwide upgrades.
That was speedy; thanks for the update! And it points out the importance of being proactive and a "defensive flyer".
JDiver is offline  
Reply With Quote
Old Jul 2, 14, 2:57 pm
  #238  
 
Join Date: Feb 2011
Posts: 695
.....

Last edited by cruisingmickey; Jul 22, 14 at 9:53 pm
cruisingmickey is offline  
Reply With Quote
Old Jul 16, 14, 8:47 am
  #239  
 
Join Date: Jan 2010
Location: CGK/LAX/SUB
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,070
CX Award "On Request"

I made a date change to a CX award 48 hours ago and it's still "on request." Using my existing Cathay PNR, Cathay's website is showing my seats as confirmed for the new flights.

Travelling in four days from now, don't know how concerned I should be?
gpeso8 is online now  
Reply With Quote
Old Jul 17, 14, 7:17 am
  #240  
 
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Plat
Posts: 1,601
Quick question: Yesterday I bought an international ticket and received the E-ticket confirmation email as expected with ticket number etc. At some point I called to request cash and miles upgrades (probably before I had actually received the E-ticket, but after having paid). An hour later I received another E-ticket (same itinerary and seats, so no upgrade yet) with a new ticket number and the notation "Exchange" in the receipt area. Any idea what this means?

[Edited to add) It appears the class of flight was Q on all segments and is now N.

Thanks
ckendall is offline  
Reply With Quote

Thread Tools
Search this Thread