ARCHIVE: Concierge Key AA Premium Service
Feb 5, 2013, 6:51 pm
#826
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Feb 5, 2013, 10:59 pm
#828
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Feb 6, 2013, 6:08 am
#829
Original Member
Join Date: May 1998
Location: Long Island, NY
Posts: 1,664
I would think that most CK members are flying on paid business - and probably saving on the I fare upgrades.
Feb 6, 2013, 5:20 pm
#831
Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 230
I spoke to the CK desk today and they confirmed... no copays for CK members on mileage upgrades. That is awesome if you are CK, less awesome if you are EXP.
Feb 6, 2013, 10:13 pm
#832
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
So for the J-F move, it only impacts those that booked an I fare (that is the only business class fare that has a co-pay). It is more of a "big deal" when moving from Main Cabin to business/first (depending on aircraft).
I would think that most CK members are flying on paid business - and probably saving on the I fare upgrades.
I would think that most CK members are flying on paid business - and probably saving on the I fare upgrades.
Just received my second miles upgrade on a LAX-JFK from J without a co-pay. Plus, as provided for in lounge access rules, spent some time in FL at LAX.
Last edited by george 3; Feb 25, 2013 at 11:19 am
Feb 14, 2013, 2:33 pm
#833
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
I had an interesting experience yesterday that was resolved today. At one of the DFW AC's yesterday, I asked one of the AAngels to see if they could upgrade me for an LAX-JFK flight in mid-March from I to F/A using miles. The AAngel got on the phone with CK desk but was told that I had a co-pay requirement of $175 in addition to the miles. I told the AAngel that was not the requirement any longer (showing her an email confirmation from an earlier flight where I was upgraded), but she told me that the CK desk said they were unaware of the change waiving the co-pay. Rather than put the AAngel in the middle of an issue, I politely declined, and told them I'd try it another way today. This morning, I sent an email with the request which they honored by deducting the 15,000 miles with no-copay (which remains a new benefit.) So it appears that there may be some confusion on this new benefit at CK.
Feb 25, 2013, 10:04 am
#834
Join Date: Mar 2010
Posts: 78
Anyone receive new credentials yet? I have not.
Feb 25, 2013, 10:17 am
#835
Join Date: Jul 2011
Location: ORD and RSW
Programs: Former long time AA EXP and CK - 4 MM; Now LTPL; Hilton Diamond; UA Platinum
Posts: 380
Feb 25, 2013, 11:12 am
#836
Join Date: Mar 2009
Location: Midwest
Programs: UA GS, UA 1.6MM, AA LT PLT, AA 2.6MM, Intercontinental Royal Ambassador
Posts: 838
I called in to ask about my 2013 credentials last week. I was told it would be mailed out at that time. However, I have not yet received anything.
Feb 25, 2013, 11:20 am
#837
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Same here, haven't received yet. Haven't made the call yet though as I am receiving benefits over the phone. I've been very pleased with the service level.
Feb 25, 2013, 11:35 am
#838
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
I guess we are all on the same wavelength. I emailed customer service two days ago and received this response on Saturday the 23rd:
Headquarters will be mailing out everyone’s packages between now and the end of this month.
Headquarters will be mailing out everyone’s packages between now and the end of this month.
Feb 25, 2013, 2:45 pm
#839
Join Date: Feb 2006
Programs: UGS, AA CK
Posts: 212
Hopefully the reason for the delay is they're putting finishing touches on new benefits for all of us...have not recieved anything either.
Feb 27, 2013, 7:11 pm
#840
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
While I am not a CK (and doubt I will ever be one), I am always impressed when I'm at RDU and the GAs page the CKs by name and have them board before even F/Uniformed Military ^