ARCHIVE: Concierge Key AA Premium Service
May 1, 2013, 3:39 pm
#916
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
The e-mail with the JFK announcement was sent to EXP and to general members also - I assume they looked to folks that may have flown a qualifying flight and notified them. If it is like LAX, there will be someone at the "door" with a tablet type device that looks up if you are qualified or not.
May 1, 2013, 3:47 pm
#917
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
May I be so stupid as to ask where the Flagship check-in is located in LAX? I will be there at the end of May for a LAX-JFK flight. Will they escort you to the FL (I'm flying F)? I did not get this benefit (flying J) a few weeks ago as noted above even as I left the terminal for fresh (ha ha its LA) air before returning to JFK.
http://www.flyertalk.com/forum/ameri...check-lax.html
They will escort you to security entrance but not to FL.
May 1, 2013, 8:08 pm
#918
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Took me some time to find it too; but now we use it all the time. Last door to the left (i.e. closest door to terminal 5) on departures level - the door is accessed from the outside (curb side). There are pix at this thread - but its the one with the red carpet!
http://www.flyertalk.com/forum/ameri...check-lax.html
They will escort you to security entrance but not to FL.
http://www.flyertalk.com/forum/ameri...check-lax.html
They will escort you to security entrance but not to FL.
May 2, 2013, 6:07 pm
#919
Join Date: Mar 2009
Location: Midwest
Programs: UA GS, UA 1.6MM, AA LT PLT, AA 2.6MM, Intercontinental Royal Ambassador
Posts: 838
Used the Flagship check in today at LAX and was very impressed with the service. I like being walked to the front of the security line.
May 3, 2013, 12:29 pm
#920
Join Date: Jul 2011
Location: Home airport DFW
Programs: American Advantage Concierge Key, EXP, Delta Sky Priority Gold
Posts: 3
I'm not sure how I qualified for Concierge Key. I fly a lot, more segments than miles (171) last year on American. I did recieve the extra SWU's which were great. However I am almost positive that I saw we were entitled to FL access but I was denied access at ORD. When I get home I am going to find my benefit book and review before I call and say something. Any thoughts?
May 3, 2013, 1:04 pm
#921
Join Date: Jul 2004
Posts: 4,542
I'm not sure how I qualified for Concierge Key. I fly a lot, more segments than miles (171) last year on American. I did recieve the extra SWU's which were great. However I am almost positive that I saw we were entitled to FL access but I was denied access at ORD. When I get home I am going to find my benefit book and review before I call and say something. Any thoughts?
May 5, 2013, 3:25 pm
#922
Join Date: Mar 2010
Posts: 78
Yep - FL access not a benefit. No idea why - seems like it was be an easy add and not cost that much given how few CK folks there are - but they don't include it. I, for one, would really value it.
May 5, 2013, 4:17 pm
#923
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
May 5, 2013, 9:24 pm
#924
Join Date: Sep 2010
Location: FLL
Programs: AA EXP 1MM, Hyatt Diamond, HH Diamond, Marriott Silver, Avis First
Posts: 419
I'm not CK, but anytime I've done FiveStar, if I asked for FL access they would always give to it me. Not exactly the same scenario, but there is a fair amount of overlap between CK and FiveStar.
Given that I have AAirpass, I've been tempted to book an international trip and just cancel it after getting my BP just to get access, granted you can do the same with any refundable fare, but with AAirpass it doesn't cost you anything to do it...in which case they might as well just give it to AAirpass members too (and Flagship checkin) since its so easy to circumvent.
I really don't get why they up'ed the level to $30k for CK for AAirpass. There are so few AAirpass members to begin with, and the Flagship Checkin people are about the only ones competent in dealing with AAirpass reservations. First class counter is always a disaster with AAirpass.
Given that I have AAirpass, I've been tempted to book an international trip and just cancel it after getting my BP just to get access, granted you can do the same with any refundable fare, but with AAirpass it doesn't cost you anything to do it...in which case they might as well just give it to AAirpass members too (and Flagship checkin) since its so easy to circumvent.
I really don't get why they up'ed the level to $30k for CK for AAirpass. There are so few AAirpass members to begin with, and the Flagship Checkin people are about the only ones competent in dealing with AAirpass reservations. First class counter is always a disaster with AAirpass.
May 21, 2013, 12:12 pm
#925
Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 230
There's been some chatter on this thread
http://www.flyertalk.com/forum/ameri...upgrade-4.html
and on Facebook about perhaps some changes to CK and treating like a separate tier above EXP for the purposes of upgrades. Anyone here have any insight?
http://www.flyertalk.com/forum/ameri...upgrade-4.html
and on Facebook about perhaps some changes to CK and treating like a separate tier above EXP for the purposes of upgrades. Anyone here have any insight?
Jun 13, 2013, 3:33 pm
#926
Join Date: Mar 2009
Location: Midwest
Programs: UA GS, UA 1.6MM, AA LT PLT, AA 2.6MM, Intercontinental Royal Ambassador
Posts: 838
There's been some chatter on this thread
http://www.flyertalk.com/forum/ameri...upgrade-4.html
and on Facebook about perhaps some changes to CK and treating like a separate tier above EXP for the purposes of upgrades. Anyone here have any insight?
http://www.flyertalk.com/forum/ameri...upgrade-4.html
and on Facebook about perhaps some changes to CK and treating like a separate tier above EXP for the purposes of upgrades. Anyone here have any insight?
Jun 14, 2013, 7:56 am
#927
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
I'm not sure how I qualified for Concierge Key. I fly a lot, more segments than miles (171) last year on American. I did recieve the extra SWU's which were great. However I am almost positive that I saw we were entitled to FL access but I was denied access at ORD. When I get home I am going to find my benefit book and review before I call and say something. Any thoughts?
http://www.flyertalk.com/forum/ameri...solidated.html
Jul 15, 2013, 9:14 am
#928
Join Date: Mar 2009
Location: Midwest
Programs: UA GS, UA 1.6MM, AA LT PLT, AA 2.6MM, Intercontinental Royal Ambassador
Posts: 838
Recent CK experiences
For the record, I was in London two weeks ago with my family. We had one F seat and three C seats. When I passed through the final security check at the gate, I inquired about whether preboarding would be available for CK pax. I was told no unless I specifically requested it. I declined since we were already in the premium cabins.
Last week, I was flying ORD - NRT - ICN with the final leg in JL. When I landed in NRT, a young woman met me with my name on a sign, escorted me through security, and all the way to the JL lounge. I did not request this service but I thought it was a nice touch.
I am still waiting to hear about how AA enhances the CK program going forward.
Last week, I was flying ORD - NRT - ICN with the final leg in JL. When I landed in NRT, a young woman met me with my name on a sign, escorted me through security, and all the way to the JL lounge. I did not request this service but I thought it was a nice touch.
I am still waiting to hear about how AA enhances the CK program going forward.
Jul 15, 2013, 9:25 am
#929
Join Date: Dec 2008
Programs: AA EXP/CK, SPG LT Platinum(RIP), Marriott Bonvoy Titanium, Hilton Diamond, Hertz Presidents Circle
Posts: 267
For the record, I was in London two weeks ago with my family. We had one F seat and three C seats. When I passed through the final security check at the gate, I inquired about whether preboarding would be available for CK pax. I was told no unless I specifically requested it. I declined since we were already in the premium cabins.
Last week, I was flying ORD - NRT - ICN with the final leg in JL. When I landed in NRT, a young woman met me with my name on a sign, escorted me through security, and all the way to the JL lounge. I did not request this service but I thought it was a nice touch.
I am still waiting to hear about how AA enhances the CK program going forward.
Last week, I was flying ORD - NRT - ICN with the final leg in JL. When I landed in NRT, a young woman met me with my name on a sign, escorted me through security, and all the way to the JL lounge. I did not request this service but I thought it was a nice touch.
I am still waiting to hear about how AA enhances the CK program going forward.
Jul 15, 2013, 10:37 am
#930
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
I was recognized and acknowledged at LGA this morning in the AC and at the gate for my LGA-DFW flight. Let's see if I get the same at A13 in DFW for my onward to SMF. It's usually pretty good in DFW. BTW, the renovated low A gate area looks great.