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Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
2013 Questions about, guide to, and listing of, compensation (consolidated)
#346
Join Date: Feb 2004
Location: San Francisco, CA
Programs: AA (PPro/3MM/Admirals Club), AS, UA, Marriott (Gold), HHonors (Gold), Accor (Plat)
Posts: 2,602
Has anyone had success with refunding a miles+copay upgrade? I upgraded JFK-SFO on AA 85 at 11:40 am Saturday when I saw one A seat open, and at 3:40 pm AA 85 (and 177) were canceled due to the OZ 214 crash at SFO. The AC person helping me to rebook said it should happen automatically but all I see is the miles removed from my account. I didn't have time to push on this as I had to rush over to T5 to take JetBlue home. I can't get the refund page to take the ticket number. I don't want anything else but the value I paid and didn't receive returned and perhaps ORC for my EXP qualification. I don't want to waste precious phone agent time, but I also don't want to forget and have it expire because too much time has passed.
EDIT TO ADD: As of 07/09: the miles have been reinstated, original routing credit has posted. It may take more time to know if the co-pay was refunded, but I'm now optimistic. On Monday, I wrote a short customer service email explaining that I was happy to get home on JetBlue and was only hoping to have the miles and money reversed and original routing credit if at all possible.
EDIT TO ADD: As of 07/09: the miles have been reinstated, original routing credit has posted. It may take more time to know if the co-pay was refunded, but I'm now optimistic. On Monday, I wrote a short customer service email explaining that I was happy to get home on JetBlue and was only hoping to have the miles and money reversed and original routing credit if at all possible.
Last edited by makfan; Jul 9, 2013 at 6:56 am Reason: Add follow-up
#347
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
the lack of free upgrades have nothing to do with the EU compensation rules. (1) There are essentially no airlines that have elaborate upgrade schemes other than those in the US and Canada. (2) The lack of European upgrades has always been the case - not new when the EU rules were implemented a few years back. (3) Its simply that European carriers believe that only allowing for paid/award J in J (and the isolated upgrade offers for cash) will earn more revenue than earning loyalty by elites by giving out free upgrades. U.S. carriers feel otherwise. Who knows who is right. But for both, the decision is made because they believe it maximizes revenue.
#348
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,193
the lack of free upgrades have nothing to do with the EU compensation rules. (1) There are essentially no airlines that have elaborate upgrade schemes other than those in the US and Canada. (2) The lack of European upgrades has always been the case - not new when the EU rules were implemented a few years back. (3) Its simply that European carriers believe that only allowing for paid/award J in J (and the isolated upgrade offers for cash) will earn more revenue than earning loyalty by elites by giving out free upgrades. U.S. carriers feel otherwise. Who knows who is right. But for both, the decision is made because they believe it maximizes revenue.
#349
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Also, AA allocating free F seats in advance to elites prevents them from reaccomodating displaced F pax from other flights in F cabins in the case of IRROPS. This is another reason why a F -> Y downgrade on AA is no longer a rarity. And when it does happen they offer you 5K miles and you should be happy. It really is time the FAA or DOT bolstered consumer rights.
#350
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,193
Also, read this ...
http://www.flyertalk.com/forum/ameri...downgrade.html
#351
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
the lack of free upgrades have nothing to do with the EU compensation rules. (1) There are essentially no airlines that have elaborate upgrade schemes other than those in the US and Canada. (2) The lack of European upgrades has always been the case - not new when the EU rules were implemented a few years back. (3) Its simply that European carriers believe that only allowing for paid/award J in J (and the isolated upgrade offers for cash) will earn more revenue than earning loyalty by elites by giving out free upgrades. U.S. carriers feel otherwise. Who knows who is right. But for both, the decision is made because they believe it maximizes revenue.
Don't focus on UG's. Focus on everything. But, remember it costs $. How much more are you prepared to pay for an air ticket so that someone can get a windfall of $1,300 for an inconvenience? Note that in the US domestic market, there aren't even meals in steerage? Why not, because people don't want to pay for them.
#352
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,709
It is 62,500 points for a one way flight to Europe in 1st
It is 40,000 points for a one way flight to Europe in Economy
ORD-LHR is 3963 miles so would be 606/3953 => 15.3% of the journey
I think that 5,333 points for such a downgrade is extremely poor . The actual length of the flight is not that relevent imo in regards to involuntarily denying boarding to a passenger and then reaccommodating them in economy class
#353
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,709
Everything costs something. Everyone wants everything. Everyone wants more for less. It's that simple.
Don't focus on UG's. Focus on everything. But, remember it costs $. How much more are you prepared to pay for an air ticket so that someone can get a windfall of $1,300 for an inconvenience? Note that in the US domestic market, there aren't even meals in steerage? Why not, because people don't want to pay for them.
Don't focus on UG's. Focus on everything. But, remember it costs $. How much more are you prepared to pay for an air ticket so that someone can get a windfall of $1,300 for an inconvenience? Note that in the US domestic market, there aren't even meals in steerage? Why not, because people don't want to pay for them.
#354
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,308
the mathematics is flawed
it is 62,500 points for a one way flight to europe in 1st
it is 40,000 points for a one way flight to europe in economy
ord-lhr is 3963 miles so would be 606/3953 => 15.3% of the journey
i think that 5,333 points for such a downgrade is extremely poor . The actual length of the flight is not that relevent imo in regards to involuntarily denying boarding to a passenger and then reaccommodating them in economy class
it is 62,500 points for a one way flight to europe in 1st
it is 40,000 points for a one way flight to europe in economy
ord-lhr is 3963 miles so would be 606/3953 => 15.3% of the journey
i think that 5,333 points for such a downgrade is extremely poor . The actual length of the flight is not that relevent imo in regards to involuntarily denying boarding to a passenger and then reaccommodating them in economy class
606 / (606 + 3953)
#355
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
They were free to wait around ATL until there were four F seats to ORD, but doing so might have delayed their flight to London (until a flight with four open F seats was available).
#356
Join Date: May 2012
Posts: 16
Why did the crew "time out" for the ATL-ORD flight? I'm guessing it was weather - as in the recent storms that plagued the midwest. They probably got in very late. If so, then IMO the OP should be glad they made it to ORD and their First Class Suites for the long ride to London. Downgraded on ATL-ORD? Let it go.
Last edited by atlandy; Jul 8, 2013 at 5:07 pm
#357
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,709
How did a flight cancellation (probably due to severe weather) suddenly morph into "involuntarily denying boarding"?
They were free to wait around ATL until there were four F seats to ORD, but doing so might have delayed their flight to London (until a flight with four open F seats was available).
They were free to wait around ATL until there were four F seats to ORD, but doing so might have delayed their flight to London (until a flight with four open F seats was available).
It is bad enough to effectively force the passenger to downgrade but 5,333 points compensation is derisory imo
#358
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Ahh, so they timed out at ORD and thus couldn't fly to ATL.
What was the date of your departure?
What was the date of your departure?
#359
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,308
AA 2928 from ATL to ORD this morning was cancelled. Wonder if this is it.