Feb 20, 2013, 5:55 pm
Last edit by: JDiver
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Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
2013 Questions about, guide to, and listing of, compensation (consolidated)
Jun 26, 2013, 8:44 pm
#301
Join Date: Sep 2011
Location: IND/MEX
Programs: AA PPro BA Bronze SPG Gold HH GLD Hyatt Exp
Posts: 1,134
oma-ord cancelled today at 11 am, travelling on an award ticket oma-ord-sfo-pdx getting in portland around 9:45 pm. Now it is oma-dfw 6:15 pm then dfw-sfo getting in around 11:15 pm tonight then 7 am tomorrow to pdx.
New routing not is too bad (i have a 10:30 am meeting tomorrow morning) except all hilton sfo hotels are sold out, i got the d desk to find me a room but have to pay the rack rate $299 (hg in portland was $145 which i was able to cancel). I getting ready to head for the airport in a few minutes, is there anything due? My company will pay the $299 so all i would ask for is a meal voucher and maybe some miles or travel voucher?
New routing not is too bad (i have a 10:30 am meeting tomorrow morning) except all hilton sfo hotels are sold out, i got the d desk to find me a room but have to pay the rack rate $299 (hg in portland was $145 which i was able to cancel). I getting ready to head for the airport in a few minutes, is there anything due? My company will pay the $299 so all i would ask for is a meal voucher and maybe some miles or travel voucher?
1oma/lx cancel oma -ord -acct7oma/auto reaccom cxl flt completed see n*3697jun26oma p2 *0825*crcymg
1ord*/lx cancel oma -ord -acct
Jun 27, 2013, 7:11 am
#302
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
That doesn't tell us anything, does it.
Jun 29, 2013, 3:11 pm
#304
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Was scheduled to be on AA 1778 (DEN to DFW) with a 4 PM departure. The aircraft has a busted APU, so we are delayed while they try to get a start cart. The AA start cart overheats and dies, so AA goes and gets frontiers start cart. they start engine #1 but cannot start engine 2; turns out the engine manifold is busted. Flight is delayed indefinitely and we are deplaned.
Rebooked on the 7:15 flight (AA520). Inbound aircraft is delayed by 1.5 hours due to MX. On arrival, we board and find out that this one ALSO has a busted APU. We go through the same hoops with the AA and Frontier start carts. Finally push back at 9:45 or so. At this point a huge thunderstorm comes in causing greatly reduced departures. We sit for about an hour and then are informed that we are burning through too much fuel. We are sent back to the gate and deplane again. Reboard the aircraft at 11:30 PM. Wheels up finally at past midnight and reach DFW at 3:00 AM.
How much compensation is reasonable to ask for due to double MX? Was originally going to be picked up, but took a cab instead due to 9 hour delay
Rebooked on the 7:15 flight (AA520). Inbound aircraft is delayed by 1.5 hours due to MX. On arrival, we board and find out that this one ALSO has a busted APU. We go through the same hoops with the AA and Frontier start carts. Finally push back at 9:45 or so. At this point a huge thunderstorm comes in causing greatly reduced departures. We sit for about an hour and then are informed that we are burning through too much fuel. We are sent back to the gate and deplane again. Reboard the aircraft at 11:30 PM. Wheels up finally at past midnight and reach DFW at 3:00 AM.
How much compensation is reasonable to ask for due to double MX? Was originally going to be picked up, but took a cab instead due to 9 hour delay
Jul 1, 2013, 1:13 pm
#305
Join Date: Jul 2011
Posts: 1,114
AA flight delayed 2 hours. Any compensation required?
PBI-ORD flight was delayed 2 hours as aircraft was coming from other location. Can I expect and should I ask for compensation?
Jul 1, 2013, 1:15 pm
#306
Join Date: Dec 2009
Location: DFW/STL
Programs: AA EXP, AA Admirals Club, Marriott PLT Premier, Hertz President's Circle
Posts: 762
No, and in my opinion, no to the second question for 2hrs.
Jul 1, 2013, 1:16 pm
#307
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Thread for exactly this topic:
http://www.flyertalk.com/forum/ameri...solidated.html
(Search term {"compensation"}).
For two hours, I say No.
Cheers.
http://www.flyertalk.com/forum/ameri...solidated.html
(Search term {"compensation"}).
For two hours, I say No.
Cheers.
Jul 1, 2013, 1:23 pm
#308
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
I had a flight delayed 13 hours and received no compensation apart from a hotel room for the night and meal vouchers.
Jul 1, 2013, 1:28 pm
#309
Join Date: Jun 2000
Location: RDU
Programs: AA LTP, Bonvoy Titanium; AA CK before I retired
Posts: 1,597
Not a chance and you'd embarrass yourself by asking. 2 hours is nothing.
Jul 1, 2013, 1:30 pm
#310
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
You might get something if you ask, but I wouldn't send an email unless the two-hour delay caused me great inconvenience (i.e. missed connection, etc). I wouldn't be surprised if they gave you some miles, though.
Just remember, AA CS tracks complaints and therefore it is not wise to cry wolf.
Try posting over in the compensation thread, which brp was already kind enough to post a link to.
Just remember, AA CS tracks complaints and therefore it is not wise to cry wolf.
Try posting over in the compensation thread, which brp was already kind enough to post a link to.
Jul 1, 2013, 2:27 pm
#311
Join Date: Jan 2005
Location: BMI
Programs: AA EXP, Delta, Amtrak, Hertz PC
Posts: 657
Assuming this is for today, your plane is probably late due to weather on the east coast (it looks like your plane is coming from ORD after starting the day in PHL), or due to a fire alarm this morning at an FAA trafiic control facility near O'hare which caused some delays for a few minutes this morning.
Neither of these is reasons AA's fault and compensation would certainly not be expected.
Neither of these is reasons AA's fault and compensation would certainly not be expected.
Jul 1, 2013, 2:33 pm
#312
Join Date: Jun 2013
Location: LAX
Programs: AA EXP
Posts: 946
AA gave me a $500 voucher for a two hour delay because it compromised travel back from the airport to my home. I certainly didn't expect that much, though.
Either way, minor mistake and a major fix, very pleased and looking forward to continuing service with AA.
Either way, minor mistake and a major fix, very pleased and looking forward to continuing service with AA.
Jul 1, 2013, 2:37 pm
#313
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
I emailed CS today about seeing if I could get something towards the cab ride I had to get at 3 AM due to 3 MX delays amounting to 9 hours. Will see.
Jul 1, 2013, 2:45 pm
#314
Join Date: Jun 2013
Location: LAX
Programs: AA EXP
Posts: 946
Certainly a nice gesture, the value of the voucher is nearly the same as what my flight cost. They really had no reason to be so generous considering I don't have status with AA yet. Though I will say that the higher tier customer service agent and the great FAs I had yesterday made the whole experience a positive for me.
Jul 1, 2013, 3:13 pm
#315
Join Date: Jul 2011
Posts: 1,114
Thanks for your replies. I'll make sure to read through linked thread.
Considering that this flight has been late by 2+ hours 50% of the time this week, I have little sympathy for AA.
Considering that this flight has been late by 2+ hours 50% of the time this week, I have little sympathy for AA.