Feb 20, 2013, 5:55 pm
Last edit by: JDiver
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Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
2013 Questions about, guide to, and listing of, compensation (consolidated)
Jul 1, 2013, 4:15 pm
#316
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
The overall or recent on-time performance really doesn't mean anything - if your particular flight was delayed due to weather, then that was beyond AA's control and you really have no reason to expect compensation.
Jul 1, 2013, 4:18 pm
#317
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Rolling thunderstorms have been plaguing the Eastern section of the US for the past week. So I guess ATC should make an exception to any flight the OP is flying. May I suggest paying for private flights.
Jul 1, 2013, 4:25 pm
#318
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Out of curiosity, does ATC grant exceptions barring medical issues/emergencies/POTUS etc? I ask because our aircraft had a dead APU and stopping/restarting the engines was a massive production. We ended up in queue for so long that we had to go back, shut the engines off and refuel. A priority takeoff seems reasonable?
Jul 1, 2013, 4:39 pm
#319
Join Date: Mar 2012
Location: Southern California
Programs: AA: EXP, SPG: Gold
Posts: 201
Delays happen and 2 hours is not such a big deal in most cases so I would just let it go.
Jul 1, 2013, 4:58 pm
#320
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 824
Flight 1759 (PBI-ORD) was delayed less than two hours (1:51 to be exact).
Inbound from ORD was delayed because the equipment was coming into ORD from PHL. The PHL-ORD flight was delayed due to crew legality issues (likely they arrived late the night before). Goes to show how issues can ripple throughout the system.
Inbound from ORD was delayed because the equipment was coming into ORD from PHL. The PHL-ORD flight was delayed due to crew legality issues (likely they arrived late the night before). Goes to show how issues can ripple throughout the system.
Jul 1, 2013, 6:05 pm
#321
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP should definitely ask. Let AA flag him as a whiner. Sometime when there's something serious, he won't get it. Gimme a break.
Jul 1, 2013, 6:45 pm
#322
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
What most do not think about as they think of how many miles they can wheedle for this and that is AA's CRM system is tracking all of it. Eagles or vultures, anyone?
Jul 1, 2013, 7:24 pm
#324
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
LGA-RDU 6/29 3416 canceled Y
LGA-RDU 7/1 3301 canceled Y
All weather delays. Affected persons wife's 87 and 89 y.o. Aunts traveling alone. No status. Lucky and got two rooms at LGA Hampton Inn.
Concierge Key desk helpful on one rebook. No compensation. None expected by good sport relatives.
LGA-RDU 7/1 3301 canceled Y
All weather delays. Affected persons wife's 87 and 89 y.o. Aunts traveling alone. No status. Lucky and got two rooms at LGA Hampton Inn.
Concierge Key desk helpful on one rebook. No compensation. None expected by good sport relatives.
Jul 1, 2013, 7:50 pm
#325
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Was scheduled to be on AA 1778 (DEN to DFW) with a 4 PM departure. The aircraft has a busted APU, so we are delayed while they try to get a start cart. The AA start cart overheats and dies, so AA goes and gets frontiers start cart. they start engine #1 but cannot start engine 2; turns out the engine manifold is busted. Flight is delayed indefinitely and we are deplaned.
Rebooked on the 7:15 flight (AA520). Inbound aircraft is delayed by 1.5 hours due to MX. On arrival, we board and find out that this one ALSO has a busted APU. We go through the same hoops with the AA and Frontier start carts. Finally push back at 9:45 or so. At this point a huge thunderstorm comes in causing greatly reduced departures. We sit for about an hour and then are informed that we are burning through too much fuel. We are sent back to the gate and deplane again. Reboard the aircraft at 11:30 PM. Wheels up finally at past midnight and reach DFW at 3:00 AM.
How much compensation is reasonable to ask for due to double MX? Was originally going to be picked up, but took a cab instead due to 9 hour delay
Rebooked on the 7:15 flight (AA520). Inbound aircraft is delayed by 1.5 hours due to MX. On arrival, we board and find out that this one ALSO has a busted APU. We go through the same hoops with the AA and Frontier start carts. Finally push back at 9:45 or so. At this point a huge thunderstorm comes in causing greatly reduced departures. We sit for about an hour and then are informed that we are burning through too much fuel. We are sent back to the gate and deplane again. Reboard the aircraft at 11:30 PM. Wheels up finally at past midnight and reach DFW at 3:00 AM.
How much compensation is reasonable to ask for due to double MX? Was originally going to be picked up, but took a cab instead due to 9 hour delay
Jul 1, 2013, 10:26 pm
#326
Join Date: May 2007
Location: PHX
Programs: AA EXP, HHonors-Diamond, Marriott-Silver, SPG-Gold
Posts: 391
I had five segments last week and five delays.
Guess I should ask for compensation...
.
The thought never crossed my mind!
All of them were weather related and way beyond AA's control.
I was just happy to get home Friday night!
Guess I should ask for compensation...
. The thought never crossed my mind!
All of them were weather related and way beyond AA's control.
I was just happy to get home Friday night!
Jul 8, 2013, 9:26 am
#327
Join Date: May 2012
Posts: 16
Adequate Compensation?
My mom has been saving miles for over 20 years to take my family on a vacation to Europe in First Class. We redeemed a total of 500,000 AAdvantage miles for four First Class tickets from Atlanta to London Heathrow. Our routing including a connection in Chicago (O'Hare). On the morning of our departure we received a phone call informing us that our flight from Atlanta to Chicago had been canceled as the crew that was to fly the plane from Chicago to Atlanta had timed out. We were rebooked on a flight that departed two hours after our original flight and we would still have more than enough time to connect in Chicago and were given a single $48 meal voucher that had to be used at one time. Unfortunately there was only one First Class seat available on the new flight and three of the passengers ended up sitting in the last three rows of a CRJ-700 (Very Loud). When we arrived in Chicago I was advised by the Agent in the Flagship Lounge to contact Customer Relations. Upon our return to Atlanta I contacted Customer Relations and waited on hold for over 30 minutes. I was eventually transferred to the Customer Relations Manager who upon looking in to what had happened offered us a total of 16,000 AAdvantage miles for the flight cancellation and resulting two hour delay in Atlanta. When I explained that I did not feel that this was adequate compensation for the downgrade the agent told me that since we were in First Class for at least one of our two outbound segments we would not receive any compensation for the downgrade on the other segment. I pressed further for additional compensation and was told that the Compensation Guidelines only called for 8,000 AAdvantage miles but that she was willing to double the miles considering the circumstances. When I inquired as to what the compensation would have been had we been flying on a paid ticket I was told that it would have been the same either way. I was then told that most people would consider the 16,000 miles to be adequate compensation. Do you feel that the compensation that we were offered was adequate and if not what would you consider to be adequate compensation?
Jul 8, 2013, 9:28 am
#328
Join Date: Jan 2003
Location: DL: Silver; AA: EX PLAT; UA: Silver; HY: DIA; HH: DIA; MR: TIT
Posts: 1,708
My mom has been saving miles for over 20 years to take my family on a vacation to Europe in First Class. We redeemed a total of 500,000 AAdvantage miles for four First Class tickets from Atlanta to London Heathrow. Our routing including a connection in Chicago (O'Hare). On the morning of our departure we received a phone call informing us that our flight from Atlanta to Chicago had been canceled as the crew that was to fly the plane from Chicago to Atlanta had timed out. We were rebooked on a flight that departed two hours after our original flight and we would still have more than enough time to connect in Chicago and were given a single $48 meal voucher that had to be used at one time. Unfortunately there was only one First Class seat available on the new flight and three of the passengers ended up sitting in the last three rows of a CRJ-700 (Very Loud). When we arrived in Chicago I was advised by the Agent in the Flagship Lounge to contact Customer Relations. Upon our return to Atlanta I contacted Customer Relations and waited on hold for over 30 minutes. I was eventually transferred to the Customer Relations Manager who upon looking in to what had happened offered us a total of 16,000 AAdvantage miles for the flight cancellation and resulting two hour delay in Atlanta. When I explained that I did not feel that this was adequate compensation for the downgrade the agent told me that since we were in First Class for at least one of our two outbound segments we would not receive any compensation for the downgrade on the other segment. I pressed further for additional compensation and was told that the Compensation Guidelines only called for 8,000 AAdvantage miles but that she was willing to double the miles considering the circumstances. When I inquired as to what the compensation would have been had we been flying on a paid ticket I was told that it would have been the same either way. I was then told that most people would consider the 16,000 miles to be adequate compensation. Do you feel that the compensation that we were offered was adequate and if not what would you consider to be adequate compensation?
Jul 8, 2013, 9:36 am
#329
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 592
Seems reasonable to me too, if not more than adequate. I suspect you didn't use the miles for a F ticket on a 90 minute ATL-ORD flight, you used it for ORD-LHR which is what you got. In a similar situation, last month I was on a paid J ticket DTW-DFW-LHR with the DTW-DFW segment in First. My DTW-DFW flight got cancelled so I was rebooked DTW-ORD-LHR and was put in Y from DTW-ORD since F isn't offered on that route. Never crossed my mind to seek compensation (still doesn't) nor would I expect it on that short of a flight. I would put ATL-ORD into the same category.
Jul 8, 2013, 9:40 am
#330
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
My mom has been saving miles for over 20 years to take my family on a vacation to Europe in First Class. We redeemed a total of 500,000 AAdvantage miles for four First Class tickets from Atlanta to London Heathrow. Our routing including a connection in Chicago (O'Hare). On the morning of our departure we received a phone call informing us that our flight from Atlanta to Chicago had been canceled as the crew that was to fly the plane from Chicago to Atlanta had timed out. We were rebooked on a flight that departed two hours after our original flight and we would still have more than enough time to connect in Chicago and were given a single $48 meal voucher that had to be used at one time. Unfortunately there was only one First Class seat available on the new flight and three of the passengers ended up sitting in the last three rows of a CRJ-700 (Very Loud). When we arrived in Chicago I was advised by the Agent in the Flagship Lounge to contact Customer Relations. Upon our return to Atlanta I contacted Customer Relations and waited on hold for over 30 minutes. I was eventually transferred to the Customer Relations Manager who upon looking in to what had happened offered us a total of 16,000 AAdvantage miles for the flight cancellation and resulting two hour delay in Atlanta. When I explained that I did not feel that this was adequate compensation for the downgrade the agent told me that since we were in First Class for at least one of our two outbound segments we would not receive any compensation for the downgrade on the other segment. I pressed further for additional compensation and was told that the Compensation Guidelines only called for 8,000 AAdvantage miles but that she was willing to double the miles considering the circumstances. When I inquired as to what the compensation would have been had we been flying on a paid ticket I was told that it would have been the same either way. I was then told that most people would consider the 16,000 miles to be adequate compensation. Do you feel that the compensation that we were offered was adequate and if not what would you consider to be adequate compensation?