Feb 20, 2013, 5:55 pm
Last edit by: JDiver
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Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
Welcome. This thread has been archived; please visit the 2014 Questions about, guide to, and listing of, compensation (consolidated)
2013 Questions about, guide to, and listing of, compensation (consolidated)
Jul 30, 2013, 8:31 pm
#436
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
There's an organized compensation thread that may offer some guidance.
http://www.flyertalk.com/forum/ameri...solidated.html
http://www.flyertalk.com/forum/ameri...solidated.html
Jul 31, 2013, 10:17 am
#437
Join Date: Mar 2003
Location: Sydney
Programs: QF WP. LTG
Posts: 114
Just learned our LHRORD cancelled AA 91/31July...J/class on arrival LHR from FCO.
AA has offered overnight hotel and rebooked on UA...please advise if EU 261 is applicable. We have also lost a prepaid night in Chicago.
AA has offered overnight hotel and rebooked on UA...please advise if EU 261 is applicable. We have also lost a prepaid night in Chicago.
Jul 31, 2013, 12:00 pm
#438
Join Date: Feb 2012
Location: MSP
Posts: 376
Date: July 19 2013
AAdvantage Status: None
Fare class: T (Economy Award)
What happened: Booked two tickets using my miles for my parents MSP-ORD-PVG, ORD-PVG leg cancelled after multiple delays due to mechanical problems. Nothing on the same day or the second day is available. They are now rebooked on the flight on July 21. They have to spend two days in Chicago themselves!! I have to buy myself a round trip ticket MSP-ORD to accompany them since they speak little English.
What should I ask in comp? in miles/voucher?
AAdvantage Status: None
Fare class: T (Economy Award)
What happened: Booked two tickets using my miles for my parents MSP-ORD-PVG, ORD-PVG leg cancelled after multiple delays due to mechanical problems. Nothing on the same day or the second day is available. They are now rebooked on the flight on July 21. They have to spend two days in Chicago themselves!! I have to buy myself a round trip ticket MSP-ORD to accompany them since they speak little English.
What should I ask in comp? in miles/voucher?
So the response was sent by [email protected], where should I send reply to?
Jul 31, 2013, 12:15 pm
#439
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
was offered $250 in evoucher.. which I don't accept at all for a 48 hour delay due to mechanical caused cancellation..
So the response was sent by [email protected], where should I send reply to?
So the response was sent by [email protected], where should I send reply to?
Jul 31, 2013, 1:09 pm
#440
Join Date: Feb 2012
Location: MSP
Posts: 376
And they sent them to a small hotel 30 minutes cab drive from airport and only gave $21 per person per day in meal voucher.
Jul 31, 2013, 1:48 pm
#441
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
That sounds about right for U.S. carrier-norm for non-status coach passengers, frankly. If you spend $100K on tickets annually and are traveling yourself, best available hotel at airport may be a realistic expectation.
Jul 31, 2013, 7:34 pm
#442
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
I think the $21 a day for meals is probably based on the fact that if the passenger was at home they would be incurring expenses for food anyway.
Aug 1, 2013, 7:45 am
#444
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
Aug 3, 2013, 10:08 pm
#445
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
$15 range for what? a basic dinner consist of a starter (salad, soup or appetizer), then and entree (the main dish) and a drink... You can get all that at the Marriott for $15???
Aug 3, 2013, 10:20 pm
#446
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
You can certainly get adequate nutrition for less than $20. AA is not paying for a night out on the town.
Aug 3, 2013, 10:30 pm
#447
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
$20 at any full service hotel does not go far... unless you are staying at a Hilton Garden Inn, Hyatt Place... etc. Perhaps a wrap and some chips, nachos.
But no... at any full service hotel... a decent dinner at $20 is a joke.
But no... at any full service hotel... a decent dinner at $20 is a joke.
Aug 6, 2013, 1:01 pm
#448
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
Date: August 5, 2013
AAdvantage Status: EXP
Fare class: Z
What happened: JFK-LAX-SAN itinerary in F. JFK-LAX on the 762 delayed at the gate for mechanical reasons. It was eventually determined that it couldn't fly due to engine fuel leakage. Gate change from gate 14 to 42, followed by another delay of two hours or so. Gate was too far from the JFK FL to go back to it, but the AC staff by new gate were very accommodating, including handing out drink chits. New 762 flew out roughly three to four hours after original schedule. My connecting LAX-SAN flight was significantly delayed as well (original departure time of 2210, wheels up at 2356), but I just missed it when we got to the gate at LAX a few minutes after midnight.
Compensation: Rebooked on next morning LAX-SAN flight in F (Z class), hotel accommodations at LAX airport Marriott, $7 breakfast coupon (unused), $12 lunch coupon (unused), allowed to use LAX FL next morning, proactive e-mail offer of 5,000 AAdvantage miles from AA by the time I got to my hotel in LA. (Follow-up edit: given an additional 5,000 miles after brief e-mail to customer service in which I notably did not request any additional compensation)
AAdvantage Status: EXP
Fare class: Z
What happened: JFK-LAX-SAN itinerary in F. JFK-LAX on the 762 delayed at the gate for mechanical reasons. It was eventually determined that it couldn't fly due to engine fuel leakage. Gate change from gate 14 to 42, followed by another delay of two hours or so. Gate was too far from the JFK FL to go back to it, but the AC staff by new gate were very accommodating, including handing out drink chits. New 762 flew out roughly three to four hours after original schedule. My connecting LAX-SAN flight was significantly delayed as well (original departure time of 2210, wheels up at 2356), but I just missed it when we got to the gate at LAX a few minutes after midnight.
Compensation: Rebooked on next morning LAX-SAN flight in F (Z class), hotel accommodations at LAX airport Marriott, $7 breakfast coupon (unused), $12 lunch coupon (unused), allowed to use LAX FL next morning, proactive e-mail offer of 5,000 AAdvantage miles from AA by the time I got to my hotel in LA. (Follow-up edit: given an additional 5,000 miles after brief e-mail to customer service in which I notably did not request any additional compensation)
Last edited by metallo; Aug 7, 2013 at 4:31 pm Reason: Added result of follow-up e-mail
Aug 11, 2013, 6:17 am
#449
Join Date: Feb 2005
Programs: BA Gold
Posts: 557
Date: June 2013
AAdvantage status: none (BA Gold)
Fare class: Business/I
What happened:
Inbound AA92 delayed due to mechanical causing outbound AA93 DUB-ORD to be delayed 90 minutes. Missed connecting flight originally scheduled for 1:35pm. Rebooked on the 8pm flight in coach (was ticketed in J/F on original itinerary). Went to AAdmirals Club on G concourse to be rebooked on an earlier connection. Was offered a connection on United instead, but again in coach. F was summarily refused even though it was available on the flight (I checked the United website while sitting with the AAgent which would still sell me 1 F seat on the flight). Rebooked and bags (theoretically) transferred to UA. UA flight then delayed due to weather. Scheduled arrival at destination: 3:30pm. Actual arrival 8:45pm. Baggage arrival 11:40pm the next evening...
Compensation: $200 travel voucher
Comments: Not impressed. AA's attitude throughout the disruption was one of complete disinterest. UA on the other hand - color me surprised/impressed! Sure we were delayed because of weather, but the GA was awesome at providing updates, and once on board the crew apologized for the delay and did everything they could to get us in the air as soon as possible. Understand it's a sample size of one, but the experience left me with a pretty good feeling about UA.
AA customer relations took 2 weeks to respond to my email, then a further 3 weeks to send the voucher. And if they really want "the chance to restore your confidence in us..." then it's gonna take more than a $200 travel voucher.
AAdvantage status: none (BA Gold)
Fare class: Business/I
What happened:
Inbound AA92 delayed due to mechanical causing outbound AA93 DUB-ORD to be delayed 90 minutes. Missed connecting flight originally scheduled for 1:35pm. Rebooked on the 8pm flight in coach (was ticketed in J/F on original itinerary). Went to AAdmirals Club on G concourse to be rebooked on an earlier connection. Was offered a connection on United instead, but again in coach. F was summarily refused even though it was available on the flight (I checked the United website while sitting with the AAgent which would still sell me 1 F seat on the flight). Rebooked and bags (theoretically) transferred to UA. UA flight then delayed due to weather. Scheduled arrival at destination: 3:30pm. Actual arrival 8:45pm. Baggage arrival 11:40pm the next evening...
Compensation: $200 travel voucher
Comments: Not impressed. AA's attitude throughout the disruption was one of complete disinterest. UA on the other hand - color me surprised/impressed! Sure we were delayed because of weather, but the GA was awesome at providing updates, and once on board the crew apologized for the delay and did everything they could to get us in the air as soon as possible. Understand it's a sample size of one, but the experience left me with a pretty good feeling about UA.
AA customer relations took 2 weeks to respond to my email, then a further 3 weeks to send the voucher. And if they really want "the chance to restore your confidence in us..." then it's gonna take more than a $200 travel voucher.
Aug 11, 2013, 6:30 am
#450
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Date: June 2013
AAdvantage status: none (BA Gold)
Fare class: Business/I
What happened:
Inbound AA92 delayed due to mechanical causing outbound AA93 DUB-ORD to be delayed 90 minutes. Missed connecting flight originally scheduled for 1:35pm. Rebooked on the 8pm flight in coach (was ticketed in J/F on original itinerary). Went to AAdmirals Club on G concourse to be rebooked on an earlier connection. Was offered a connection on United instead, but again in coach. F was summarily refused even though it was available on the flight (I checked the United website while sitting with the AAgent which would still sell me 1 F seat on the flight). Rebooked and bags (theoretically) transferred to UA. UA flight then delayed due to weather. Scheduled arrival at destination: 3:30pm. Actual arrival 8:45pm. Baggage arrival 11:40pm the next evening...
Compensation: $200 travel voucher
Comments: Not impressed. AA's attitude throughout the disruption was one of complete disinterest. UA on the other hand - color me surprised/impressed! Sure we were delayed because of weather, but the GA was awesome at providing updates, and once on board the crew apologized for the delay and did everything they could to get us in the air as soon as possible. Understand it's a sample size of one, but the experience left me with a pretty good feeling about UA.
AA customer relations took 2 weeks to respond to my email, then a further 3 weeks to send the voucher. And if they really want "the chance to restore your confidence in us..." then it's gonna take more than a $200 travel voucher.
AAdvantage status: none (BA Gold)
Fare class: Business/I
What happened:
Inbound AA92 delayed due to mechanical causing outbound AA93 DUB-ORD to be delayed 90 minutes. Missed connecting flight originally scheduled for 1:35pm. Rebooked on the 8pm flight in coach (was ticketed in J/F on original itinerary). Went to AAdmirals Club on G concourse to be rebooked on an earlier connection. Was offered a connection on United instead, but again in coach. F was summarily refused even though it was available on the flight (I checked the United website while sitting with the AAgent which would still sell me 1 F seat on the flight). Rebooked and bags (theoretically) transferred to UA. UA flight then delayed due to weather. Scheduled arrival at destination: 3:30pm. Actual arrival 8:45pm. Baggage arrival 11:40pm the next evening...
Compensation: $200 travel voucher
Comments: Not impressed. AA's attitude throughout the disruption was one of complete disinterest. UA on the other hand - color me surprised/impressed! Sure we were delayed because of weather, but the GA was awesome at providing updates, and once on board the crew apologized for the delay and did everything they could to get us in the air as soon as possible. Understand it's a sample size of one, but the experience left me with a pretty good feeling about UA.
AA customer relations took 2 weeks to respond to my email, then a further 3 weeks to send the voucher. And if they really want "the chance to restore your confidence in us..." then it's gonna take more than a $200 travel voucher.
Exhibit Q - http://www.dailymail.co.uk/news/arti...-24-hours.html
Now that is a typical BA experience. Just saying.
