Avis: Earn 3,000 or 5,000 AAdvantage miles and up to 35% off, until 15 Sep 2012
Sep 20, 2012, 11:21 pm
#454
Join Date: May 2012
Location: LAX
Programs: AA EXP, AS MVP Gold 75K, SPG Gold, Hilton Diamond, Hyatt Platinum
Posts: 158
So I submitted a claim for missing AA miles for a few same day rentals that I made, and today an Avis CSR wrote me today with the following note stating that I would not be getting miles for the same day rentals:
"I have received confirmation that 50 points were applied to the three
rentals listed as "under investigation" below; however...
...as 2 rentals took place on the same day, we would
not be apply bonus miles to both rentals."
I didn't read a single statement in the T & Cs that same day rentals would not be credited the 3000 bonus miles. Am I missing something?
"I have received confirmation that 50 points were applied to the three
rentals listed as "under investigation" below; however...
...as 2 rentals took place on the same day, we would
not be apply bonus miles to both rentals."
I didn't read a single statement in the T & Cs that same day rentals would not be credited the 3000 bonus miles. Am I missing something?
Sep 21, 2012, 6:55 am
#455
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
That's totally BS. Somewhere in this thread somebody brought up Avis CSR replied him "rentals must be reserved 24 hours prior", which he later took back. Looks like Avis CSR tends to improvise a lot of baseless statements.
Sep 21, 2012, 8:33 am
#456
Join Date: Dec 2007
Location: Los Angeles, CA
Programs: AA Platinum, SPG Platinum, Marriott Platinum
Posts: 345
I completed a one-day rental a few weeks ago and no miles posted. I emailed customer service to request the miles and they told me to go pound sand. Here's what they wrote back:
Thank you for contacting the E-mail Customer Service team.
Having reviewed, our records indicate the rental was only out for (9)
hours. The coupon terms state the rental must be at least (1) day / (24)
hours to receive the bonus points.
We apologize for the inconvenience. Should you need additional
assistance or have further questions, please let us know.
Kind Regards,
Thank you for contacting the E-mail Customer Service team.
Having reviewed, our records indicate the rental was only out for (9)
hours. The coupon terms state the rental must be at least (1) day / (24)
hours to receive the bonus points.
We apologize for the inconvenience. Should you need additional
assistance or have further questions, please let us know.
Kind Regards,
Sep 21, 2012, 9:05 am
#457
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
I completed a one-day rental a few weeks ago and no miles posted. I emailed customer service to request the miles and they told me to go pound sand. Here's what they wrote back:
Thank you for contacting the E-mail Customer Service team.
Having reviewed, our records indicate the rental was only out for (9)
hours. The coupon terms state the rental must be at least (1) day / (24)
hours to receive the bonus points.
We apologize for the inconvenience. Should you need additional
assistance or have further questions, please let us know.
Kind Regards,
Thank you for contacting the E-mail Customer Service team.
Having reviewed, our records indicate the rental was only out for (9)
hours. The coupon terms state the rental must be at least (1) day / (24)
hours to receive the bonus points.
We apologize for the inconvenience. Should you need additional
assistance or have further questions, please let us know.
Kind Regards,
This is interesting because I've done several times 3.5 hours rental (check out Sunday morning 9AM and check back in 12:30PM same day) and miles are shown on rental receipts. I also got miles posted on AA, although only one of several rentals got posted, it is manifest that 3.5 hours rental works.
I am not sure about one thing: for my rentals occurred on weekends, there is fine print states:
Rate Rules:
FridayNight Stay is Required
Return rental by Monday
Checkout before 3PM Sunday
Not sure if you checked out on Friday or not. If so, this maybe the problem.
Sep 21, 2012, 10:44 am
#458
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Finishing my seventh week with only one rental posting over in AA, but resisting the urge to follow up, this now seems reason to worry: If one returned the car the next day, but just less than at 24 hours, so as to avoid the extra time charge, would this come under the "less than a day" rule that others are encountering? Yeesh...
Sep 21, 2012, 10:46 am
#459
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Sep 21, 2012, 10:51 am
#460
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
Sep 21, 2012, 4:18 pm
#461
Join Date: Dec 2007
Location: Los Angeles, CA
Programs: AA Platinum, SPG Platinum, Marriott Platinum
Posts: 345
My rental did occur on a Friday. I checked it out at 8:00 am and returned it that evening. However, I don't recall booking that specific weekend rate.
Besides, no where in the terms and conditions does it state you must keep the car for 24 hours. Does this mean that a 23 hour, 59 min rental would qualify for the bonus?
Besides, no where in the terms and conditions does it state you must keep the car for 24 hours. Does this mean that a 23 hour, 59 min rental would qualify for the bonus?
Sep 21, 2012, 4:41 pm
#462
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
My rental did occur on a Friday. I checked it out at 8:00 am and returned it that evening. However, I don't recall booking that specific weekend rate.
Besides, no where in the terms and conditions does it state you must keep the car for 24 hours. Does this mean that a 23 hour, 59 min rental would qualify for the bonus?
Besides, no where in the terms and conditions does it state you must keep the car for 24 hours. Does this mean that a 23 hour, 59 min rental would qualify for the bonus?
Sep 21, 2012, 5:19 pm
#463
Join Date: Dec 2007
Location: Los Angeles, CA
Programs: AA Platinum, SPG Platinum, Marriott Platinum
Posts: 345
Sep 21, 2012, 5:53 pm
#464
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
Sep 21, 2012, 7:25 pm
#465
Join Date: Dec 2007
Location: Los Angeles, CA
Programs: AA Platinum, SPG Platinum, Marriott Platinum
Posts: 345
Avis is not budging. The T&Cs don't state a minimum number of hours. As far as Avis is concerned 3 hrs out time is the exact same as 24 hrs. You get charged the exact same amount. Why does it matter to them if I kept the car overnight or returned it several hours later?