beckoa

5K G75K here (well, 100K- but not getting into that here)

PVDtoDEL

I had AS flights on 12/24 and 12/25 (both of which had minor delays), but nothing received here.

vanillabean

Just days after new year, we were in our seats for nearly three hours before the eleven hour AY HEL-LAX took off. Does such an AS reservation qualify?

flyingmusicianlax

75k here, got 5,000 EQM. Impacted by LAX-IAD cancellation 1/3.

985X

Did you get €600 for the delAY?

finlandia

5000 EQM for this 75K. I was caught in the snow that shut down DCA on 1/3.

BayAreaTrvler

We both received the email as 75k’s - very nice. That said: two thoughts: 1) Where the heck is the CEO of this company? Ben appears to be letting his subordinates shoulder the blame. To us, it appears that he wants to be the face of the company in good times, and hide when times are bad. We’ve seen this in each our own companies, and in our experience it’s typically a signal that the CEO thinks they are above it all. His unwillingness to face the music for their meltdown is telling. 2) Nice videos and bonus miles do not adequately compensate us for the multiple last-minute cancelations, stress, and additional costs that we have experienced. But, that’s ok. We’re not calling or emailing or making a big deal about it; we’re just shifting our spend. When, or if, AS decides that the Bay Area is a market they are interested in once again, we’ll take a look.

FlyerDigits

Data point: No emails, no EQM. 75k with flights cancelled (maintenance then flight attendants) last minute weekend of Jan 7th.

Wondering what and why they used for a cutoff.

chrisl137

75K, minor delays on a couple flights over the holidays, no email, no surprise EQM in my account.

Ilove2fly

NO.... Try being a UA or AA elite. It has been years since UA reached out to me after an irrops and offered anything. I have been flying with AS for 18 months and AS had deposited $50 discount code just because SEA was having a hard time finding ramp workers to unload us for 1 hour. With any airline it would have been nothing. When my son's flight to a job interview was canceled, AS put him in the next available competitor's flight which was UA and deposited a discount code in his account. With any other airline, he would have to wait until next available seat in the same airline and he would have missed his interview.

irrops happens. AS is the only airline i have flown with reaches out and says "I am sorry and here is something to lessen the pain".

Yes, I am impressed.

Xrayman

Didn’t receive email. Had flight on December 23 cancelled less than 24 hours prior and AS wouldn’t change me to flight that they had for sale same day because it had a connection and required AA to connect me from ORD to final Midwest connection. Instead I had to buy the ticket and pay the last minute premium myself. AS rep and supervisor were “happy” to cancel my original flight so I could get a credit placed in my wallet- yeah thanks.

nineworldseries

MVP Gold here. Two flights cancelled on 1/7 and 1/30. No email, nuthin'. AS is starting to grate on my nerves at this point, for real.

olouie

75k, 5-6 cancelled flights with horrible reschedules, long hold and wait times. no email nothing.

Xrayman

Funny that you mention a future flight cancelled. I didn’t even count the flights that I had/have Cancelled or ridiculously rescheduled if I preemptively made alternative arrangements in advance during December and now January. This effort requires that I constantly rotate funds in and out of the As wallet. Sucks when I have to make an itinerary that requires an AA connection and can’t use “my wallet” funds.

RaingerRain

could you please put the video link? I’d love to see it