"We're Sorry" Free EQM Email
Jan 22, 2022, 11:17 am
#46
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 614
75K soon to be 100K with a cancelled SEA-FLL flight, mishandled rebook on AA, unhelpful/unwilling to correct AS CSR. No flight cancellation email either, I just happened to notice a message on the website to call about the flight (this part really bothers me).
No "we're sorry" email for me. I see how it is.
No "we're sorry" email for me. I see how it is.
Jan 22, 2022, 11:33 am
#48
Join Date: Sep 2021
Programs: AS MVP Gold 75K
Posts: 248
75K soon to be 100K with a cancelled SEA-FLL flight, mishandled rebook on AA, unhelpful/unwilling to correct AS CSR. No flight cancellation email either, I just happened to notice a message on the website to call about the flight (this part really bothers me).
No "we're sorry" email for me. I see how it is.
No "we're sorry" email for me. I see how it is.
Jan 22, 2022, 11:45 am
#49
Join Date: Apr 2017
Programs: AS 100k, DL PM, New Sagaya
Posts: 1,292
On the IRROPS comment - we had two back to back cancellations that were not ideal, and then decent delays. To AS's credit they put us up in hotels and got us home. But it was a total meltdown, and if I had been on a larger carrier I woud've gotten home via some less direct route much sooner. So in the moment IRROPS was total failure, I was lucky I didn't have to be anywhere else. They mitigated the failures well, but only with things that didn't get me closer to my destination.
Jan 22, 2022, 12:37 pm
#50
Join Date: Jan 2001
Posts: 2,841
AAG is horrible during IRROPS as their IT is completely inadequate to allow one to reschedule via the app or the web without assistance. And when said assistance is impossible due to overwhelmed communication channels, you're screwed. Delta is great at allowing one to figure out their own options during IRROPS. AAG's apologies and amends after IRROPS don't make up for the chaos. I was stranded on two itineraries during the recent meltdown, and went to DL to salvage my travel. I liked it so much, I'm now doing their platinum challenge.
Jan 22, 2022, 12:44 pm
#51
Join Date: May 2008
Location: "the world is my country"
Programs: Alaska 100K (aka OWS)
Posts: 811
“100k” with three cancelled flights, no email or replies from customer care from over three weeks ago. Have been on hold with the Gold line for 3 hours today regarding another schedule change that can’t be cancelled or rescheduled online. Tedious.
Jan 22, 2022, 1:25 pm
#52
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 614
same with me, 75K soon to be 100 K, I also did not get a were sorry email, I just got off the phone with customer care, they told me that they’re sending The emails over multiple days, I hope that’s true and I hope we end up getting the email within the next few days with the additional EQM, though truthfully , I don’t need an email, I just Want the EQM.
Jan 22, 2022, 1:27 pm
#53
Join Date: Sep 2021
Programs: AS MVP Gold 75K
Posts: 248
Jan 22, 2022, 9:16 pm
#56
Join Date: Jul 2010
Location: DCA
Programs: AA-Gold 0.425MM), AS MVP Gold, National EE, Marriott Titanium (LT-G), UA Silver
Posts: 1,136
MVPG with 3 cancelled flights in 1 weekend Jan 7-9. No email yet, or even a response to my previous email sent on the 10th requesting ORC for the invol. reroute.
Jan 22, 2022, 9:33 pm
#57
Join Date: Sep 2021
Programs: AS MVP Gold 75K
Posts: 248
Jan 22, 2022, 11:09 pm
#58
Join Date: Jun 2019
Location: ANC
Posts: 404
Same weekend of travel for us. I called (no hold time) and was credited within 10 minutes for the ORC after providing our PNRS.
) - MR was impacted in early January, got the 5K email
