"We're Sorry" Free EQM Email
Feb 9, 2022, 11:50 am
#91
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Is there a place that shows EQM activity (dates/amounts, etc.)??? I've only been able to find the RDM accounting "ledger".
I also received mine between last night and this morning. Funny thing is the only problem I experienced was a mechanical delay that didn't seem to have anything whatsoever to do with the general meltdown/chaos that took place.
I also received mine between last night and this morning. Funny thing is the only problem I experienced was a mechanical delay that didn't seem to have anything whatsoever to do with the general meltdown/chaos that took place.
Feb 9, 2022, 12:53 pm
#92
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
Originally Posted by FlyerDigits
Never received an email but had a creepy interaction with the first class FA on my SFO-LAX flight tonight that reminded me of this thread.
After I settled in he walked up and said something along the lines of "FlyerDigits, well, well, six cancelled flights huh? We'll get you to LA tonight.". I was completely confused. Then he confirmed my first and last name and said Minneapolis, Seattle,... I asked if he was talking about my January flights. Now he was confused, looked at his mobile device, and said that he was confused because he didn't realize those were last month.
So great, thanks for reminding me about all of my last minute cancellations, to include the one where my daughters appreciated the early morning wake up when I informed them that we had to leave for the airport RIGHT NOW if we wanted to make it to the Delta flights Alaska just rebooked us on (or hang out in the hotel for several days).
And also how much customer history and information does Alaska leave floating around out there for the flight attendants to see? What happened a month ago doesn't seem relevant to my new trip today. But it sure did bring back a bad taste and weirded me out.
After I settled in he walked up and said something along the lines of "FlyerDigits, well, well, six cancelled flights huh? We'll get you to LA tonight.". I was completely confused. Then he confirmed my first and last name and said Minneapolis, Seattle,... I asked if he was talking about my January flights. Now he was confused, looked at his mobile device, and said that he was confused because he didn't realize those were last month.
So great, thanks for reminding me about all of my last minute cancellations, to include the one where my daughters appreciated the early morning wake up when I informed them that we had to leave for the airport RIGHT NOW if we wanted to make it to the Delta flights Alaska just rebooked us on (or hang out in the hotel for several days).
And also how much customer history and information does Alaska leave floating around out there for the flight attendants to see? What happened a month ago doesn't seem relevant to my new trip today. But it sure did bring back a bad taste and weirded me out.
If you felt uncomfortable with the interaction, feel free to report it to AS CC so they can address your concerns.
🤙🏻🍹
Feb 9, 2022, 2:02 pm
#93
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
The FAs only see that flight and connecting flights. There is information on any recent trip failures, so as they can apologize and potentially offer a service gesture. They cannot see personal information. Someone mentioned they can see 60? days of your activity; this is incorrect as they don’t have access to your travel activity (past or future) beyond connecting flights and recent failures (eg delays, cancellations).
If you felt uncomfortable with the interaction, feel free to report it to AS CC so they can address your concerns.
🤙🏻🍹
If you felt uncomfortable with the interaction, feel free to report it to AS CC so they can address your concerns.
🤙🏻🍹
Feb 9, 2022, 2:06 pm
#94
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
The available window is also longer than 60 days. 🤞🏻
Last edited by dayone; Feb 9, 2022 at 4:11 pm Reason: Edit quote syntax.
Feb 9, 2022, 4:34 pm
#95
Join Date: Jun 2001
Location: Lake Oswego, Oregon or Costa Alegre take your pick
Programs: AS MVPG,
Posts: 1,066
So I never got the I'm sorry letter but my husband did. Good news is we both got the EQM gift in our accounts today. Now the question is does this count towards our recertification as MVPG for this year? We will call and ask.
Feb 9, 2022, 4:55 pm
#96
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 413
Assuming you earned your MVPG status by the end of last year, then the 5k bonus EQM will count towards next year's status. If you didn't earn out the miles you needed last year and you need to complete the challenge to extend your status, it won't count towards that. You'll actually need to fly those miles.
Feb 9, 2022, 5:09 pm
#97
Join Date: Jun 2001
Location: Lake Oswego, Oregon or Costa Alegre take your pick
Programs: AS MVPG,
Posts: 1,066
Feb 10, 2022, 3:05 pm
#100
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
Another flight cancelled 4 hours before takeoff today. This time it was the AA connector from MKE to ORD3699 that cancelled making ORD to SEA useless.
Called in to see if I could jump on a shuttle from MKE to ORD and keep things in place. “Uhh uhh uhh.what?” I want to get home today as opposed to waiting for tomorrow.
“We can cancel and you can get your funds back”. These are different cities sir”
Never mind. Just cancel this flight and trip (again). I’ll drive to chicago and get on the same flight now as a late last minute ticket. Sheesh.
Called in to see if I could jump on a shuttle from MKE to ORD and keep things in place. “Uhh uhh uhh.what?” I want to get home today as opposed to waiting for tomorrow.
“We can cancel and you can get your funds back”. These are different cities sir”
Never mind. Just cancel this flight and trip (again). I’ll drive to chicago and get on the same flight now as a late last minute ticket. Sheesh.
Feb 10, 2022, 5:09 pm
#101
Join Date: Mar 2007
Posts: 4,975
I'll have no problems hitting 100k but at this rate of cancellations and crazy changes/re-reroutes it might be harder to hit 24 segments than I thought. Need to front load since the tail end of the year is usually doing longer trips not on AS. I was supposed to be at 8 by now, but barely at 3 and Feb and March trips keep moving or getting cancelled. Not so fun.
Feb 10, 2022, 9:34 pm
#102
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
Another flight cancelled 4 hours before takeoff today. This time it was the AA connector from MKE to ORD3699 that cancelled making ORD to SEA useless.
Called in to see if I could jump on a shuttle from MKE to ORD and keep things in place. “Uhh uhh uhh.what?” I want to get home today as opposed to waiting for tomorrow.
“We can cancel and you can get your funds back”. These are different cities sir”
Never mind. Just cancel this flight and trip (again). I’ll drive to chicago and get on the same flight now as a late last minute ticket. Sheesh.
Called in to see if I could jump on a shuttle from MKE to ORD and keep things in place. “Uhh uhh uhh.what?” I want to get home today as opposed to waiting for tomorrow.
“We can cancel and you can get your funds back”. These are different cities sir”
Never mind. Just cancel this flight and trip (again). I’ll drive to chicago and get on the same flight now as a late last minute ticket. Sheesh.
Feb 10, 2022, 9:54 pm
#103
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I agree with jrl767 here. 
What options were AA giving you?
I am flying MIA-DFW-SEA-PHX tomorrow, first segment on AA, marketed by AS so 100% EQM. (In an effort to not have heads explode, I will refrain on sharing the fare; fair?
) AS is already sending out emails/texts to get a feel for how many would be willing to "not fly" for $250. AA is also offering standby on several itineraries to get me to PHX on their own metal.
I have several options and will see how it plays out.
James
What options were AA giving you?I am flying MIA-DFW-SEA-PHX tomorrow, first segment on AA, marketed by AS so 100% EQM. (In an effort to not have heads explode, I will refrain on sharing the fare; fair?
) AS is already sending out emails/texts to get a feel for how many would be willing to "not fly" for $250. AA is also offering standby on several itineraries to get me to PHX on their own metal.I have several options and will see how it plays out.
James
Feb 10, 2022, 10:38 pm
#105
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
The 5K boost in EQM was nice and will push me over the 50% mark for 2023 100K after my flights this week; waiting on BA.
James