"We're Sorry" Free EQM Email

Old Jan 21, 22, 4:38 pm
  #1  
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Join Date: Oct 2021
Location: San Francisco, CA
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"We're Sorry" Free EQM Email

This just came through from our boy Andrew.
Seat 2A and anteater like this.
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Old Jan 21, 22, 4:40 pm
  #2  
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Join Date: Oct 2021
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Bummer that he referred to me as a 75k when hopefully, any day now, I will finally be recognized as the 100k that I am!

Nice gesture, though. Especially considering I wasn't directly impacted by any of the disruptions earlier this month.
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Old Jan 21, 22, 4:42 pm
  #3  
 
Join Date: Dec 2016
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I didn't even receive this email!
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Old Jan 21, 22, 4:43 pm
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anteater didn't receive either. sad.
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Old Jan 21, 22, 4:46 pm
  #5  
 
Join Date: Dec 2019
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Received the email. It's much appreciated since my return flight home was cancelled, no help from AS, and a lot of scrambling to book new flights, which resulted in an overnight stop in SAN.
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Old Jan 21, 22, 4:49 pm
  #6  
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Originally Posted by anteater View Post
anteater didn't receive either. sad.
Nor did I. It sure would be nice in light of my upcoming canceled AS and rebooked on HA trip.
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Old Jan 21, 22, 4:53 pm
  #7  
 
Join Date: Jan 2022
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I received the email, too. My 12/29 flight out of LAS to SEA was canceled and rebooked for the first so it was appreciated.
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Old Jan 21, 22, 4:58 pm
  #8  
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I haven’t been on an AS jet since late Oct (not per plan; AS cancelled our 28 Dec SEA-MKE trip), and I’m probably cancelling my SEA-IAD flight for Sun afternoon, but I’m certainly not complaining about this

Mrs767 (who made MVP on our 26 Oct OGG-SEA flight) got her “here’s your 1200-EQM apology” email a couple hours later

Last edited by jrl767; Jan 21, 22 at 9:21 pm
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Old Jan 21, 22, 4:59 pm
  #9  
 
Join Date: Oct 2015
Location: Australia / USA
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I received the email with the 5K miles. My appointed MVP got the email with 1,200 miles. I imagine gold is around 2,500?

If some elites didn’t receive it as intended, perhaps the reason others like myself did is due to being disrupted during that final week of December and 1st week of January. I had several delays and cancellations for my family and I trying to navigate via SEA. If you also experienced disruptions but no email, you definitely deserve those miles too and should ring up customer care.

5K eqms could easily make or break a tier especially if there no longer will be any bonuses for this upcoming year as of now.
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Old Jan 21, 22, 5:01 pm
  #10  
 
Join Date: Apr 2017
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Originally Posted by wanderlust4life View Post
I received the email with the 5K miles. My appointed MVP got the email with 1,200 miles. I imagine gold is around 2,500?
Extended MVPG here, and yes 2,500 EQM was in my email.

EDIT: I was caught in the wave of weather cancellations after Christmas. Also received the apology video too.
be_rettSEA likes this.

Last edited by williwaw; Jan 21, 22 at 5:28 pm
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Old Jan 21, 22, 5:02 pm
  #11  
 
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I got mine - I had a flight delayed for mechanical issues and had to be rebooked due to missing a connection. It was during the crazy meltdown so I guess that's why I got it. At first I thought it was 5000 RDMs which was okay but EQMs are much more appreciated.
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Old Jan 21, 22, 5:07 pm
  #12  
 
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I suspect this is only for people actually impacted. My family all had a cancelled flight and we each received the email with miles according to our respective status.
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Old Jan 21, 22, 5:08 pm
  #13  
 
Join Date: Mar 2007
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Nothing here. Hopefully its batched sending.
olouie is offline  
Old Jan 21, 22, 5:08 pm
  #14  
 
Join Date: Aug 2018
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Nothing here and I've had multiple non-weather-related cancelations. This will be added to my already lengthy email of issues soon going to customer care...
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Old Jan 21, 22, 5:09 pm
  #15  
 
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Originally Posted by Eastbay1K View Post
Nor did I. It sure would be nice in light of my upcoming canceled AS and rebooked on HA trip.
I dunno... if you were lucky enough to get rebooked on an HA 332 in F I'd say you might own them the miles
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