We both received the email as 75k’s - very nice. That said: two thoughts: 1) Where the heck is the CEO of this company? Ben appears to be letting his subordinates shoulder the blame. To us, it appears that he wants to be the face of the company in good times, and hide when times are bad. We’ve seen this in each our own companies, and in our experience it’s typically a signal that the CEO thinks they are above it all. His unwillingness to face the music for their meltdown is telling. 2) Nice videos and bonus miles do not adequately compensate us for the multiple last-minute cancelations, stress, and additional costs that we have experienced. But, that’s ok. We’re not calling or emailing or making a big deal about it; we’re just shifting our spend. When, or if, AS decides that the Bay Area is a market they are interested in once again, we’ll take a look.