nexusCFX

You are vastly overestimating the ability of SQ agents.

DUT

Thanks for the suggestions…. I’ll give the check my trip app a spin tonight.

Re SQ agents…they’ve all been helpful and they all see the issue, but state they are not able to resolve as the ticket is an Alaska ticket on “027…” ticket stock. Unsure if they actually have an override button or not 😩

Thanks again, DUT

DUT

Update…the leg in question does have a different ticket number than the other three legs! Back on the phone…starting with AS…

alfrie…thanks for the lead!

DUT


Edit:
Just got off phone with Alaska Air. Agent contacted global desk who said different ticket numbers occur when trickers are reissued. I’ll let them think on it overnight and call during day shift tomorrow. They say they are in touch with Singapore and working this issue…I’ll believe it when I see it!

Bottom line…grab Singapore award tickets when you can, but hope there’s no schedule changes or this results 😜

DUT

PVDtoDEL

Calling AS is a waste of time - it sounds like the ticket is correctly issued, but SQ doesn't have the ticket attached to each segment of the reservation correctly. That can only be fixed on the SQ side.

If you have a lot of risk tolerance, you could also try flying the ticket without a reservation - if the flight fills, you'll be bumped, but if there are empty seats, SQ at the airport should be able to lift your ticket coupon and board you. I've done it with CA a few times - a bit stressful, but I've been lucky and it's always worked out

alfrie

Glad to offer some lead. I am having the same issue with an AS-reissued Cathay Pacific ticket. One segment shows different number than others on CheckMyTrip app and CX website says the reservation is not ticketed. However, I can request email receipt on CX website and it clearly has the correct ticket number, even including an AS domestic segment. My trip is two months away and I heard it was hard to reach CX these days on the phone, so I haven't called them to verify. Sooner or later I will.

Ian Z

DUT-

You may want to login to the website and check the trip as well. I have found that the app is telling me i have a confirmed reservation but no ticket issued yet the website tells me "ticketed." I also was able to print the pdf of the ticket so I know I have a valid ticket but the app still tells me no. Maybe the same thing is happening to you?

HRHCyndy

Hello,

When I look for SQ flights in J from EWR to BKK, I cannot find inventory. I CAN find inventory from EWR to SIN and then inventory to BKK from SIN on a separate J award booking. Can these be combined by the AS Partner desk as part of the EWR-SIN itinerary (without paying additional miles?)

Thanks!

Thichbay

You can try to book EWR-SIN first then use "Change Reservation " to add SIN-BKK

HRHCyndy

Thanks, once again, Thichbay! Much appreciated!

PV_Premier

Apologies for the noob question but I am confused by the SQ earning charts when crediting to AS on a mixed metal ticket.

I have no MVP status currently. I am potentially flying a ticket SMF-SEA-SIN round trip with the first segment on AS and the 2nd on SQ. The ticket would be issued by SQ. The SMF-SEA segments would issue in "D" and the SQ segments in "C".

Am I correct to calculate that the total miles earned on this round trip (EQM and RDM) would earn based on the ticket stock (SQ) and not the metal? In other words the segments in "D" would earn 100% EQM/200% RDM and the segments in "C" would earn 125% EQM/225% RDM?

Or, would I earn on the AS segments based on the AS metal earning chart?

Quail

For AS ticket stock is irrelevant but the marketing carrier is important. Everything is segment-by-segment.

Is the SMF-SEA flight AS or SQ marketed?
The SQ marketed one (if it's SQ1733?) is outside of the eligible flight number range and also is not both marketed and operated by SQ (wording is different than for oneworld partners), so by a strict reading of the rules it is eligible for 0 miles. I wouldn't be extremely surprised if you got credit though, as pre-oneworld AS routinely credited flights that were marketed and operated by different partners even though the rules did not allow this.
If it's an AS flight number, then you earn according to the AS chart for that flight.

Kacee

I agree that SQ operated segment will earn per marketing carrier (surely that's SQ?), but are you sure about the AS operated segment? No first hand experience, but I would expect a flight on AS metal to credit per the AS chart regardless whose code it carries.

Quail

I wouldn't be surprised if that's how it worked in practice because that's how things used to work for AS before oneworld (when marketed by partner 1 and operated by partner 2 or AS, it credited as partner 2 or AS). I would trust datapoints more than the rules in this scenario.
But, per the written rules, I don't think so. SQ marketed AS operated qualifies under neither AS earning nor SQ earning charts:
https://www.alaskaair.com/content/mi...earn-on-alaska
"To qualify, flights must be in the range of eligible flight numbers listed above, and must be marketed and operated by Alaska Airlines, or marketed by Alaska Airlines and operated by the airlines noted above."
https://www.alaskaair.com/content/mi...apore-airlines
"Flights must fall within the eligible flight number range below, and your flight must be marketed and operated by Singapore Airlines."

Investor 11

Thanks to those posting in here. I've read through and believe I have a better handle on my situation but I'd like to run by those of you who have a much better understanding on these things.

I have an upcoming ARN-FRA-SIN-DPS flight. Ticket is issued on LH 220 stock.
ARN- FRA is in J on LH Metal market by LH
FRA-SIN is in F on SQ metal marketed by LH
SIN-DPS is in J on SQ Metal marketed by LH

Per the rules that would make the FRA and SIN segments ineligible to earn on AS, correct? But, also in practice there is a chance it would credit?

Is my best bet to try and credit to AS and if unsuccessful attempt to credit somewhere else after the fact? And, if I don't/can't credit to AS is there somewhere preferable to credit to besides KF as a US based flyer whose main goal would be a future award ticket to either Europe or Asia? I will also have a subsequent BKK-SIN-JFK flight all booked in D issued by SQ to further credit somewhere.

WillTravel4Food

While I can understand why you'd like to credit to AS, this is a bit of a stretch. May as well try, but don't be surprised if denied. Have you looked at the earning rates for the various *A members? That's probably a topic for the *A forum. When I look at where I'm going to place potentially orphan miles, I just place them in a common accrual account, United in the case of *A flights. While I probably don't get the best value, it's better than none at all. I end up using that cache of miles for things like intra-Europe flights and alike, where I find decent value in the award rates.