Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
Apr 25, 2017, 12:23 pm
#706
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
I complained about this on Twitter and Priority Pass asked me to DM them. They said they passed the info on to their regional contact center in Dallas and would be in touch with me. Interesting.
Neil
Neil
Apr 25, 2017, 12:49 pm
#707
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
I basically got the same response as you. What seems to be happening right now is the Alaska Lounge at PDX has officially said no more PP Select after May 1st, but it appears that has not been communicated very well (if at all) to Priority Pass so their lounge contact center is investigating. I'm assuming it will eventually show up on the PP website, but maybe not by May 1st.
Apr 25, 2017, 3:55 pm
#708
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
I missed the call from PP earlier today but they left voicemail and encouraged me to call them. I did and had a lovely chat with rep there.
She freely admitted they believe Alaska is actively planning to take the lounge private and kick all PP members out even though there's a contract in place. She said the PP executives are keenly aware of this issue and are working on it, and are trying to sign up other lounges in SeaTac to support PP.
I'd encourage people who were denied entry/saw the sign out to call PP and voice your concerns. The number is +1-800-352-2834. Remember that you'll be talking to a front-line customer service rep who has zero control over any of this. Be nice and friendly and just let 'em know it's impacted you so they can have more reports to use as part of planning/discussions with Alaska or other lounges.
Neil
She freely admitted they believe Alaska is actively planning to take the lounge private and kick all PP members out even though there's a contract in place. She said the PP executives are keenly aware of this issue and are working on it, and are trying to sign up other lounges in SeaTac to support PP.
I'd encourage people who were denied entry/saw the sign out to call PP and voice your concerns. The number is +1-800-352-2834. Remember that you'll be talking to a front-line customer service rep who has zero control over any of this. Be nice and friendly and just let 'em know it's impacted you so they can have more reports to use as part of planning/discussions with Alaska or other lounges.
Neil
Apr 25, 2017, 4:34 pm
#709
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
She freely admitted they believe Alaska is actively planning to take the lounge private and kick all PP members out even though there's a contract in place. She said the PP executives are keenly aware of this issue and are working on it, and are trying to sign up other lounges in SeaTac to support PP.
(and as long as I have an Amex Plat card, I will choose the Centurion Lounge over the AS Club as long as I am not time constrained and departing from N).
Last edited by notquiteaff; Apr 25, 2017 at 5:23 pm Reason: typo
Apr 25, 2017, 4:36 pm
#710
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
What I was thinking too, the only other ones I can think of are delta, no, amex, definitely no, United, already out.
Apr 25, 2017, 4:39 pm
#711
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
Perhaps someone visiting the PDX Lounge this week can confirm the May 1 cutoff for PP.
Apr 25, 2017, 4:53 pm
#712
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
I missed the call from PP earlier today but they left voicemail and encouraged me to call them. I did and had a lovely chat with rep there.
She freely admitted they believe Alaska is actively planning to take the lounge private and kick all PP members out even though there's a contract in place. She said the PP executives are keenly aware of this issue and are working on it, and are trying to sign up other lounges in SeaTac to support PP.
I'd encourage people who were denied entry/saw the sign out to call PP and voice your concerns. The number is +1-800-352-2834. Remember that you'll be talking to a front-line customer service rep who has zero control over any of this. Be nice and friendly and just let 'em know it's impacted you so they can have more reports to use as part of planning/discussions with Alaska or other lounges.
Neil
She freely admitted they believe Alaska is actively planning to take the lounge private and kick all PP members out even though there's a contract in place. She said the PP executives are keenly aware of this issue and are working on it, and are trying to sign up other lounges in SeaTac to support PP.
I'd encourage people who were denied entry/saw the sign out to call PP and voice your concerns. The number is +1-800-352-2834. Remember that you'll be talking to a front-line customer service rep who has zero control over any of this. Be nice and friendly and just let 'em know it's impacted you so they can have more reports to use as part of planning/discussions with Alaska or other lounges.
Neil
With that said, PP customers (especially AMEX PP) are generally going to be OK in SEA with multiple lounge options and expanded hours. Where this is going to really hurt is going to be PDX and ANC although I do think a "Club at PDX" is definitely a possibility in the future *fingers crossed*.
Apr 25, 2017, 4:55 pm
#713
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
Apr 25, 2017, 4:57 pm
#714
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Agree that I can't think of any other lounges they'd have success signing up in Seattle in the C/D/N gate area. Why on earth would Delta, for example, go along when it will primarily be people flying on their major competition in Seattle?
Neil
Neil
Apr 25, 2017, 5:25 pm
#715
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
Apr 26, 2017, 11:01 am
#717
Join Date: Nov 2013
Location: SMF/HPN
Programs: DL DM, AS MVP, Hilton Gold, IHG Plat, SPG Gold, TSA PreCheck
Posts: 464
Also given the experience that alaska has had with PP, would Delta really want to deal with it?
Apr 26, 2017, 11:15 am
#718
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG, HHonors-Gld, IHG-Dia, LT MR Ti
Posts: 627
http://onemileatatime.boardingarea.c...priority-pass/
I just signed up for AMEX Platinum card. I no longer bother hitting up AS Lounge.
Apr 26, 2017, 11:19 am
#719
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
I wasn’t sure if this was true, and hadn’t seen it officially confirmed anywhere, so I decided to follow up with Alaska about this. Here’s what they had to say:
Due to the popularity of some of our lounge locations, we have had to enact temporary limits on certain types of passes, including Priority Pass. We are currently working with Priority Pass on a solution to alleviate space constraints. Once a plan has been agreed upon, Priority Pass will communicate any updates/changes through their communication channels. That said, we do expect that the opening of our new Seattle C Lounge, in June, will help to alleviate the need to restrict access in Seattle.
I specifically asked about the Portland lounge and it supposedly being removed from Priority Pass as of May 1 altogether, and they weren’t aware of such a change happening.
Due to the popularity of some of our lounge locations, we have had to enact temporary limits on certain types of passes, including Priority Pass. We are currently working with Priority Pass on a solution to alleviate space constraints. Once a plan has been agreed upon, Priority Pass will communicate any updates/changes through their communication channels. That said, we do expect that the opening of our new Seattle C Lounge, in June, will help to alleviate the need to restrict access in Seattle.
I specifically asked about the Portland lounge and it supposedly being removed from Priority Pass as of May 1 altogether, and they weren’t aware of such a change happening.
Apr 26, 2017, 12:09 pm
#720
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Purple clarion there the lounge is getting $20 per PP swipe. I really doubt they're getting anywhere near that. PP is very likely taking a much bigger cut.