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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Feb 18, 2017, 12:46 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.

Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers

3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Aug 26, 2018, 11:02 pm
  #1726  
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Perhaps some of the calculus is devoted to variable loads in paid F, and Boardroom Members. Perhaps agents can take a snapshot at incoming flights and gauge how much demand will be on the lounge. Or not, I really don't know.
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Old Aug 26, 2018, 11:32 pm
  #1727  
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Originally Posted by beckoa
Perhaps some of the calculus is devoted to variable loads in paid F, and Boardroom Members. Perhaps agents can take a snapshot at incoming flights and gauge how much demand will be on the lounge. Or not, I really don't know.
Well, this could theoretically happen. But it's not happening. And won't happen. Instead, admittance will be erratic, until they are bounced from the program.

BTW, is there an effective method of giving feedback to PP about this situation? I don't see why it would be in their corporate interest to have Alaska participate in the manner in which they currently are participating. It certainly doesn't make for happy customers.
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Old Aug 27, 2018, 12:50 am
  #1728  
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Originally Posted by iahphx
BTW, is there an effective method of giving feedback to PP about this situation? I don't see why it would be in their corporate interest to have Alaska participate in the manner in which they currently are participating. It certainly doesn't make for happy customers.
You are PP's user, not its customer. The credit card companies are its customers.
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Old Aug 27, 2018, 7:57 am
  #1729  
 
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LAX- Sunday, August 19 around 11:45 AM- was VERY surprised that the sign was NOT out at the elevator entrance on the main terminal level, went upstairs and was kindly welcomed inside with my PP card, including wife and 2 kids. Mentioned being surprised I could get in and the lounge agent said, "We are getting more crowded by the minute". We all enjoyed a nice bowl of soup, some cheese and a cookie, and on our way out 25 minutes later to catch our flight, saw the sign out blocking PP cardholders. Got in just under the wire! While the lounge was nothing amazing, it was nice to get a bit of food before the flight and have comfy seats.
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Old Aug 27, 2018, 12:31 pm
  #1730  
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Originally Posted by DCJoe1
LAX- Sunday, August 19 around 11:45 AM- was VERY surprised that the sign was NOT out at the elevator entrance on the main terminal level, went upstairs and was kindly welcomed inside with my PP card, including wife and 2 kids. Mentioned being surprised I could get in and the lounge agent said, "We are getting more crowded by the minute". We all enjoyed a nice bowl of soup, some cheese and a cookie, and on our way out 25 minutes later to catch our flight, saw the sign out blocking PP cardholders. Got in just under the wire! While the lounge was nothing amazing, it was nice to get a bit of food before the flight and have comfy seats.
Congrats....I would say that the LAX lounge is probably the most difficult to obtain PP access with PDX following close behind.
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Old Aug 27, 2018, 5:54 pm
  #1731  
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Originally Posted by DCJoe1
Mentioned being surprised I could get in and the lounge agent said, "We are getting more crowded by the minute". We all enjoyed a nice bowl of soup, some cheese and a cookie, and on our way out 25 minutes later to catch our flight, saw the sign out blocking PP cardholders. Got in just under the wire! While the lounge was nothing amazing, it was nice to get a bit of food before the flight and have comfy seats.
Did you ever consider the possibility that your comment triggered the agent to put the sign up?
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Old Aug 27, 2018, 8:22 pm
  #1732  
 
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The sign was out at SEA N at 6:30 PM on 8/26 and ANC at 10:30 same might.
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Old Aug 27, 2018, 8:34 pm
  #1733  
 
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This thread made me wonder just what that $150 ($450 fee less the $300 travel credit) (actually, after the TSA pre it is only $65 or $50 if GE) lounge access gets people other than at an AS lounge and found this thread:
Priority Pass Benefits rapidly improving.
Looks like if a great lounge is desired you have to travel outside the USA.
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Old Aug 27, 2018, 10:58 pm
  #1734  
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Originally Posted by ctporter
This thread made me wonder just what that $150 ($450 fee less the $300 travel credit) (actually, after the TSA pre it is only $65 or $50 if GE) lounge access gets people other than at an AS lounge and found this thread:
Priority Pass Benefits rapidly improving.
Looks like if a great lounge is desired you have to travel outside the USA.
​​​​​​
Less credits and a higher fee, the AMEX Plat has its own collection of lounges ^
NWplatinum likes this.
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Old Aug 27, 2018, 11:31 pm
  #1735  
 
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Originally Posted by beckoa
​​​​​​
Less credits and a higher fee, the AMEX Plat has its own collection of lounges ^
Which also seem to be having capacity control issues also. SEA being one.
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Old Sep 1, 2018, 12:37 pm
  #1736  
 
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Originally Posted by dayone
You are PP's user, not its customer. The credit card companies are its customers.
Really? How do you absolutely nobody buys the membership?
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Old Sep 1, 2018, 12:40 pm
  #1737  
 
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PP should just leave AS lounges
Given AS is money grubbing (look at their recent changes) judt have PP threaten to leave, instead of coming up with new rules (this 3 hour prior to boarding business) all the time, and see how AS management responds.
I would rather just not have the AS lounge option than a shot worse than winning it in Las Vegas
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Old Sep 1, 2018, 2:37 pm
  #1738  
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Originally Posted by s0ssos
Really? How do you absolutely nobody buys the membership?
Obviously, my post was applicable to the vast majority of PP cardholders who receive their membership as a credit card benefit.
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Old Sep 1, 2018, 2:49 pm
  #1739  
 
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Pretty smart game PP is playing. They stand to make money regardless of how useless they are because most premium cards (Amex, Chase, Citi) needs it to appear competitive. I have 4 PP memberships from 4 premium credit cards and I used it zero times over the past year. Looks nice on paper and marketing material but quite useless in practice. Hope premium cards find better uses for their benefits allocation. #PriorityRejection
Last edited by Sung Sam; Sep 1, 2018 at 3:10 pm
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Old Sep 1, 2018, 3:34 pm
  #1740  
 
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Originally Posted by dayone
Obviously, my post was applicable to the vast majority of PP cardholders who receive their membership as a credit card benefit.
I would also add that a lot of those PP holders, however attained, want it to be their AL Membership. Adding the PP benefit to a premium credit card saturates a market all vying for limited capacity.

James
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