Award booking issues on FB website
May 2, 2010, 11:01 am
#271
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BER
Programs: Hilton Gold, BA Gold
Posts: 15,757
May 3, 2010, 2:18 am
#273
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
On the web I found CDG-BOG for 35000 out, and 70000 return. The 70,000 return shows business class. But when I try to book by the web, it charges me 140,000.
So I called FB and they were able to book it for me 35,000 over, and 70,000 return, but they said it was economy class the whole way, and 70,000 is for a fully flexible economy ticket instead of business class!
Who is right? The agent or the web?
So I called FB and they were able to book it for me 35,000 over, and 70,000 return, but they said it was economy class the whole way, and 70,000 is for a fully flexible economy ticket instead of business class!
Who is right? The agent or the web?
May 3, 2010, 2:07 pm
#274
Join Date: Oct 2009
Location: ORY
Programs: Flying Blue Ivory, EasyJet Plus, Club Corsair Gold, Thalys TheCard Platinum, Navigo 1-5
Posts: 1,990
Just a quick post to announce that you lucky Elite passengers that had trouble booking on KL flights using Classic scheme should no more have trouble.
Problem which happened was : you selected a Classic scheme (Economy or Business) on a KL flight, and when you submitted the page with your passengers details, you were brought back to the flight selection page with an error message "Last seats have been taken. Please choose another flight".
This message should not happen anymore, as long as you keep the "Flying Blue cardholer is travelling" box checked on the first step.
Feel free to give feedback if it still happens
Problem which happened was : you selected a Classic scheme (Economy or Business) on a KL flight, and when you submitted the page with your passengers details, you were brought back to the flight selection page with an error message "Last seats have been taken. Please choose another flight".
This message should not happen anymore, as long as you keep the "Flying Blue cardholer is travelling" box checked on the first step.
Feel free to give feedback if it still happens
May 11, 2010, 1:08 pm
#275
Join Date: Feb 2006
Location: SEA
Programs: AF Plat a vie, EK Gold, SQ PPS
Posts: 758
I was "pulling my hair out" over this problem booking returns from Canada at the end of summer. I ended up calling FB and they booked it for me. After seeing your post I went back and booked another dummy reservation and I got to the point of adding my credit card. This is the point I usually got that error. So yes, it appears to be resolved. ^
May 11, 2010, 7:40 pm
#276
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,380
I am looking at one way in C MEX AMS (or MEX AMS NCE) around 29MAY with the promoawards... but nothing. The flight looks like J9 C9 I9 Z4 X9 S9 B9 M9 K9 H4, so perhaps no award available, but not even the flex option shows up. Basically, there seems to be no MEX AMS available at all on FB...
May 12, 2010, 1:59 am
#277
Join Date: Oct 2007
Location: Usually Paris and Rome, but could be just about anywhere
Programs: Flying Blue
Posts: 294
If your dates are flexible, there is still availability on May 25 or June 6 in C... but surprise, surprise, no promos left for any date during the run of the offer.
I've encountered poor availability a lot lately when trying to use the promos. In the latest round of offers, some routes were announced a few days before they went on sale, but when I logged on a day 1 to book a ticket, lo and behold, there was virtually nothing left. Is that because there are fewer seats than before? Or are there more of us who are savvier and quicker than before?
I've encountered poor availability a lot lately when trying to use the promos. In the latest round of offers, some routes were announced a few days before they went on sale, but when I logged on a day 1 to book a ticket, lo and behold, there was virtually nothing left. Is that because there are fewer seats than before? Or are there more of us who are savvier and quicker than before?
May 12, 2010, 2:17 am
#278
Join Date: Feb 2006
Location: SEA
Programs: AF Plat a vie, EK Gold, SQ PPS
Posts: 758
I would call FB because I see M9 availability on the day you want to travel MEX-AMS. Maybe the booking problems have to do with this post 
http://www.flyertalk.com/forum/flyin...-surprise.html
http://www.flyertalk.com/forum/flyin...-surprise.html
May 12, 2010, 2:27 am
#279
Join Date: Feb 2006
Location: SEA
Programs: AF Plat a vie, EK Gold, SQ PPS
Posts: 758
May 12, 2010, 2:31 am
#280
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,380
vincentinparis, indeed, there is availability but the promoawards are not taken into account even if they should. As for the other days, there should be flex awards available. Well... i will certainly change my plans to something more reliable. KLM the reliable airline? 
May 12, 2010, 2:40 am
#281
Join Date: Oct 2007
Location: Usually Paris and Rome, but could be just about anywhere
Programs: Flying Blue
Posts: 294
What I meant ask is this: even if there is availability, have they restricted the number of seats eligible for promo awards?
In any event, it can't hurt to call FB to see if they can help.
In any event, it can't hurt to call FB to see if they can help.
Last edited by vincentinparis; May 12, 2010 at 6:55 pm
May 12, 2010, 3:07 am
#282
Join Date: Feb 2006
Location: SEA
Programs: AF Plat a vie, EK Gold, SQ PPS
Posts: 758
Yes, they can limit the availability of promo awards by limiting the number of specific class (i.e. M) available but if that class is avaiable, it should be bookable. This is the case on the 29th from MEX-AMS. I had a similiar problem and FB booked it by phone but you may need to push them a little and say I see 9 M seats.
May 12, 2010, 6:11 am
#285
Join Date: Oct 2009
Location: ORY
Programs: Flying Blue Ivory, EasyJet Plus, Club Corsair Gold, Thalys TheCard Platinum, Navigo 1-5
Posts: 1,990
No, availability for Elite is handled like this :
Air France flights
Dedicated booking classes
R -> Economy Special Elite / Economy Special Elite Promo
M -> Business Special Elite / Business Special Elite Promo
KLM flights
Additional availability in the same booking classes
W -> Economy Classic / Economy Promo
D -> Business Classic / Business Promo
So for example on KL flight, the availability response will change dynamically whether you are Elite or not.
Example for an availability request for MEX AMS on MAY29TH :
Response no Elite
KL 686 C9 S9
Response Elite
KL 686 C9 S9 W6
Air France flights
Dedicated booking classes
R -> Economy Special Elite / Economy Special Elite Promo
M -> Business Special Elite / Business Special Elite Promo
KLM flights
Additional availability in the same booking classes
W -> Economy Classic / Economy Promo
D -> Business Classic / Business Promo
So for example on KL flight, the availability response will change dynamically whether you are Elite or not.
Example for an availability request for MEX AMS on MAY29TH :
Response no Elite
KL 686 C9 S9
Response Elite
KL 686 C9 S9 W6