Roger

Er, yes. I know.

The route is AMS-AUA and the airline is or should be KL. Dates are available, except after selecting, 'There are no Air France flights on the selected route.'

BTW, this is for dates in 2011. For 2010, there is KL availability on this KL route.

STelite

Thought I'd report on my first ever succesful award booking expereince using FB award booking tool. Booked a return for next month intra asia on CZ with loads of availability and got the flights and dates I wanted. For the first time I was able to pay for the booking online without getting a 'system unavailable' msg and was also able to modify my booking online after ticket was issued with minimal complications. In the past all my award bookings have been done through the FB call center which has always been pleasant but doing it online just makes life easier.

nickyboy

...................

GenevaFlyer

Hi all,

Just to add to this ... just went through a flawless booking, mixing coach and business with no issues.

Could there be actual improvements at hand?

Cheers,

GenevaFlyer

Mokshu

Since end of March, indeed.

europa13

I am booking an award, availability looks good, etc. I get to fill in passenger details, and I get an error message that the phone number is "incorrect." It's the phone number from my FB profile, it's correct, etc. I add a "+" in front of the country code, and continue, and then we go into an endless loop, from the beginning to this screen, over and over.

I'll try again later today. Any suggestions?

Thanks!

Mokshu

Hello europa13

Could you provide more details about your problem :
- which country website are you using ?
- number of digits of the phone number you are entering ?

Thanks in advance. Brgds,

europa13

Sure thing. I'm on the NL website. I also tried the USA site, same thing. the phone number is 11 digits, with the first 2 being the country code.

I called the FB "support center" They will cahrge me CAD$ 23, plus a DOUBLING of the amount of miles necessary vis a vis the web, if they help me do the award booking.

This is because their website is nopt working--I have to pay more. I love the way high value FFs are treated by this company!

Oh, I had to make print screens, and fax everything to the FB call center. Any bets on when/if I get a response?

Mokshu

I've done a few tries, you can enter 7 to 10 digits to validate phone number on the NL website. Maybe enter your phone without country code.

europa13

Thanks for the advice. Now it's jsut the endless loop-no more error message about the phome number. I took off the country code.

No word from the center to which I faxed the request and print screens.

Cheers!

Mokshu

The "loop" message (return to flights selection after passengers details validation) happens on KL flights when you are trying to book Economy Classic seats.

Should be fixed by the end of next week. Problem is on Amadeus' side.

europa13

FYI, the award ticket I am trying to book is business class, and I am still getting the endless loop.

Still no word from FB North America.

europa13

Following up on the message above, I tried booking the award in Economy class---no problem and no loop.

Then immediately tried in business class. Endless loop again. I deleted the country code from the phone number, and no ther eis no error message, at least.

Any further suggestions?

P_Gina

Hi all,

I am trying to book a single way PAR-ALA at the begining of august but get an endless loop beteween step 3.Select your flight and step 5.Passengers data.


On the 2.Select your date screen I see availabilty all the days KL409 is scheduled on AMS-ALA (Mon, Tue, Thu, Sat) . Most days the eco classic fare is 20.000 miles.

Going to step 3.Select your flight I see one ot two flights at day (depending on the day) at 20.000 miles. Then I go through step 4, and fill missing info (phone) on step 5.Passengers data and click validate.

Then the system send me back to step 3.Select your flight. It is the same for business or flex miles. I just cannot book flights shown.


I call FB yesterday at 4pm and the told me the website is not realtime regarding their database and is updated every day between 8pm and 10pm (GMT+2). They also told me thay have no availability on this route on the date I was looking for.
So going back to the website this morning I was expecting not seeing any flight any more, but they are still there, still not bookable.

Anyone has already experienced this ? Is there any trick ?

Mokshu

/me laughs

As mentionned earlier, there is a problem that started on July 14th and will be solved around the 20th/21st of July that impacts :
- Elite customers only (Silver, Gold, Plat, Club 2000) ;
- booking KLM flights ;
- in Economy Classic or Business CLassic scheme only.