Award booking issues on FB website
Jan 23, 2010, 1:00 am
#256
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,404
We booked an open jaw ticket and tried to change the date of one of the flighhts. The Klm replied with a general answer that didn't help us, so we no-showed on the flight because we bought a new ticket (it wasn't expensive...).
Because we no-showed they cancelled the rest of our ticket which means we are in New Zealand now, without a ticket back home. We wanna start a lawsuit offcourse because they failed to inform us of the cancellation and we already paid for the ticket. Does anyone have any tips or can you tell us anything usefull about the terms and conditions????????? Thanks!!!
Because we no-showed they cancelled the rest of our ticket which means we are in New Zealand now, without a ticket back home. We wanna start a lawsuit offcourse because they failed to inform us of the cancellation and we already paid for the ticket. Does anyone have any tips or can you tell us anything usefull about the terms and conditions????????? Thanks!!!
Jan 23, 2010, 1:24 am
#257
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
Indeed, this is a general rule with all airlines that you must use the various flight segments in order. If you no-show for one segment,then all the remaining segmens are cancelled. These conditions are clearly stated and you accepted them when you purchased the ticket (award or not). Sorry but I fail to see how you would have any chance of a lawsuit for such an obvious violations of the rules.
The only hope, and a minuscule one, is to nicely call them and ask for their generosity. The only argument you could use is that you are an inexperienced flyer and did not know/understand this rule. But it is one of the best-known ticketing rule, so it will be hard to swallow.
The only hope, and a minuscule one, is to nicely call them and ask for their generosity. The only argument you could use is that you are an inexperienced flyer and did not know/understand this rule. But it is one of the best-known ticketing rule, so it will be hard to swallow.
Jan 24, 2010, 4:35 pm
#258
Join Date: Jun 2005
Posts: 226
the site is going crazy by me, and sometimes forcing me over and over again to log in.
My advice is to call either the Australian or USA number, as the +33.... (french) number have either dutch or french people picking up where my experience wasn't always rosy...
My advice is to call either the Australian or USA number, as the +33.... (french) number have either dutch or french people picking up where my experience wasn't always rosy...
Jan 31, 2010, 11:58 pm
#259
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Hello all,
Has somebody been able to book an award through the website in the last 48hrs? I have tried it several times and after selecting the flights I get a message saying "due to techical reasons you cannot book this flight".
This has happened with Classic and Flexible awards, in AF and/or KLM.
I know I can contact FB on the phone but it is much easier to do it online.
Has somebody been able to book an award through the website in the last 48hrs? I have tried it several times and after selecting the flights I get a message saying "due to techical reasons you cannot book this flight".
This has happened with Classic and Flexible awards, in AF and/or KLM.
I know I can contact FB on the phone but it is much easier to do it online.
Feb 3, 2010, 7:08 am
#260
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Welcome to the 20th century!
I wanted to redeem a non-flight award. FB online tells me I have to download a form, complete it and FAX it to France.
Fax? Who uses faxes these days?
Anyway, I duly faxed and got an e-mail - yes, e-mail - acknowledgement, including this:
This is CR-speak for 'you should redeem via our website'. It's 2010, for heaven's sake. Wouldn't it be nice if FB could join the rest of us in the 21st century. I really would like to redeem online.
Fax? Who uses faxes these days?
Anyway, I duly faxed and got an e-mail - yes, e-mail - acknowledgement, including this:
Our company websites (www.airfrance.com and www.klm.com) allow our members the flexibility to update their profiles, claim missing Miles or to book an award, 24 hours a day, 7 days a week.
Feb 8, 2010, 2:01 pm
#262
Join Date: Mar 2005
Location: Land NL-1421; Air 1A/8C
Programs: Discretely with AA-G AFFB-C2 UA-EP LHLX-S HH-D
Posts: 289
Hello all,
Has somebody been able to book an award through the website in the last 48hrs? I have tried it several times and after selecting the flights I get a message saying "due to techical reasons you cannot book this flight".
This has happened with Classic and Flexible awards, in AF and/or KLM.
I know I can contact FB on the phone but it is much easier to do it online.
Has somebody been able to book an award through the website in the last 48hrs? I have tried it several times and after selecting the flights I get a message saying "due to techical reasons you cannot book this flight".
This has happened with Classic and Flexible awards, in AF and/or KLM.
I know I can contact FB on the phone but it is much easier to do it online.
This error has become so much part of my life that I regard its regular appearance as THE reassurance that the world is still turning.
It happens more frequently than the sun rises/sets.
If it is new to you, my friend, you'd better get used to it!
Another first for AFKL.
If I didn't have reason to be fond of them, they would have lost me long time 'go. Clumsy is a kind way to describe them. Clumsy.
Feb 25, 2010, 6:28 am
#263
Join Date: Jun 2008
Location: PRG
Programs: M&M SEN**; FB Silver; IHG Platinum
Posts: 496
Just a recent experience to share: after a number of visits on the award booking engine, I was ready to book an award flight for 120.000 miles with 4hrs layover at CDG. Upon calling FB, it turned out that I can use a later flight to CDG (non-AF operated) reducing my layover to 1h30 and that the whole trip will cost me only 65.000 miles. Sometimes it´s just worth calling, although it left me with yet another 100k miles to burn ;-)
Mar 17, 2010, 7:22 am
#264
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
I almost made a biz award booking LHR-CPT.
Almost, because checking the detail, the LHR-AMS leg was in Europe Select but the AMS-CPT leg was in Economy. Of course, the longhaul APD would have been charged.
Oh, well. Where's that phone number ... ?
Almost, because checking the detail, the LHR-AMS leg was in Europe Select but the AMS-CPT leg was in Economy. Of course, the longhaul APD would have been charged.
Oh, well. Where's that phone number ... ?
Mar 30, 2010, 9:55 am
#265
Join Date: Jan 2005
Location: London
Programs: BA Silver, AF Gold, Emirates Gold
Posts: 89
Hopw far ahead to the booking classes become available ?
Well I'm trying to book LHR->CPT or LHR->JNB in First or Biz for December, and there are no flights (incl eco) for the entire month in AF and only economy with KLM. When do AF make these available, I can;t believe that the flights are all booked for December and January already
Mar 31, 2010, 1:33 am
#266
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
In my case, I went on to check one-ways (LON-)AMS-CPT and -JNB and found several possibilities. At the time of the year, outbound was available but not return. It meant that we could get out with FB and choose another airline to come back using *A miles.
I then checked the outrageous 'taxes' and surcharges, compared them with THE SAME KL FLIGHTS using Delta SkyMiles and saw just what a rip off FB is.
I gave up trying with FB.
I then checked the outrageous 'taxes' and surcharges, compared them with THE SAME KL FLIGHTS using Delta SkyMiles and saw just what a rip off FB is.
I gave up trying with FB.
Apr 18, 2010, 4:06 pm
#267
Join Date: Feb 2006
Location: SEA
Programs: AF Plat a vie, EK Gold, SQ PPS
Posts: 758
Can someone explain this to me? I am booking a tix from France to Canada. If I book it as a RT the taxes are about 300ish Euros total but if I book it separately (i.e. two one-ways) I am getting about 150 outbound and only 40ish return making the total close to 200 Euros. Whats causing the difference because they are the exact same itinerary. It only works to/from Canada and not to/from the US.
Apr 18, 2010, 5:20 pm
#268
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,088
Can someone explain this to me? I am booking a tix from France to Canada. If I book it as a RT the taxes are about 300ish Euros total but if I book it separately (i.e. two one-ways) I am getting about 150 outbound and only 40ish return making the total close to 200 Euros. Whats causing the difference because they are the exact same itinerary. It only works to/from Canada and not to/from the US.
Apr 18, 2010, 10:03 pm
#269
Join Date: Oct 2009
Location: ORY
Programs: Flying Blue Ivory, EasyJet Plus, Club Corsair Gold, Thalys TheCard Platinum, Navigo 1-5
Posts: 1,990
Can someone explain this to me? I am booking a tix from France to Canada. If I book it as a RT the taxes are about 300ish Euros total but if I book it separately (i.e. two one-ways) I am getting about 150 outbound and only 40ish return making the total close to 200 Euros. Whats causing the difference because they are the exact same itinerary. It only works to/from Canada and not to/from the US.
For a RT France - Canada ticket, your Poiunt of Journey Origin wil be France, making rules for taxes/surcharges to apply France-ish : surcharges is filed as a YQ : almost 180 EUR iirc.
If you split your travel, it will be considered as two one ways :
- France - Canada, French rules apply : 90 EUR YQ surcharge ;
- Canada - France, Canadian rules apply: no YQ surcharge.
And if you go for a Canada - France RT, only rules from Canada apply : no YQ surcharge.
Welcome to the wonderland of IATA rules !
May 2, 2010, 10:58 am
#270
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Suspended for 30 minutes
Logging in, I'm told that my number and PIN don't match. (They do.) After trying 3 times, I'm suspended for 30 minutes.
At least it doesn't say 'this is not possible'.