aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 29, 2017, 7:47 pm
#3856
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oct 29, 2017, 7:51 pm
#3857
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,957
So I don't understand, the site seems to be functioning, why do they say its unavailable?
Oct 29, 2017, 7:54 pm
#3858
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
Oct 29, 2017, 7:56 pm
#3859
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
The second advisory I posted was referring to the Flight Contact Form, with different times.
Otherwise, I consider the message itself to be progress.
As for whatever "maintenance" AC is doing, well, perhaps someone else here on AC FT can ring up HQ and ask.
Oct 29, 2017, 8:28 pm
#3860
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Don't you think they could afford a line break between the Travel Advisory / Wildfires and the Website Will Be Down notice?
Some people will read the first word, say "not applicable" and not read the remainder of the sentence not realizing it's not the same sentence.
Some people will read the first word, say "not applicable" and not read the remainder of the sentence not realizing it's not the same sentence.
Oct 29, 2017, 8:47 pm
#3861
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oct 29, 2017, 9:12 pm
#3862
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
I can click on the (now out of date) wildfire advisory, but not on the 'In Flight Contact Form' advisory, so I can't even tell what that means.
Dr. PITUK
Oct 29, 2017, 9:28 pm
#3863
Join Date: Oct 2006
Posts: 1,830
Would make more sense if someone was actually using EST (an hour off Toronto's EDT). I think perhaps Cancun is as they don't do daylight saving?
Nov 1, 2017, 4:47 pm
#3864
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
OK this is about OLCI app vs website, so mods have my blessing and appreciation for moving if I put this in wrong thread.
I have usually done OLCI on website, and had expected results.
Lately, I have done on app 2 of 3 times in order to get the wallet BP (not that I use it - I need printed BP for accounting weasels) and just noticed unexpected results, like it not saving the US address that I input at OLCI.
Is it just me? A fluke of the day?
I have usually done OLCI on website, and had expected results.
Lately, I have done on app 2 of 3 times in order to get the wallet BP (not that I use it - I need printed BP for accounting weasels) and just noticed unexpected results, like it not saving the US address that I input at OLCI.
Is it just me? A fluke of the day?
Nov 4, 2017, 2:51 am
#3865
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
eUpgrades page broken?
When I try to load the eUpgrades page, it displays some of the text but no images, as if just the basic HTML is there but no sheets/structure/images etc. This happens in Edge, Chrome, and IE.
I cannot access my account to see how many eUpgrades I have left, to request eUpgrades on new flights, etc.
Is anyone else having these difficulties?
I cannot access my account to see how many eUpgrades I have left, to request eUpgrades on new flights, etc.
Is anyone else having these difficulties?
Nov 4, 2017, 6:39 am
#3866
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
When I try to load the eUpgrades page, it displays some of the text but no images, as if just the basic HTML is there but no sheets/structure/images etc. This happens in Edge, Chrome, and IE.
I cannot access my account to see how many eUpgrades I have left, to request eUpgrades on new flights, etc.
Is anyone else having these difficulties?
I cannot access my account to see how many eUpgrades I have left, to request eUpgrades on new flights, etc.
Is anyone else having these difficulties?
Works on Safari. Haven't tested the other browsers.
Also able to log in.
.
Nov 4, 2017, 11:26 am
#3867
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
When I try to load the eUpgrades page, it displays some of the text but no images, as if just the basic HTML is there but no sheets/structure/images etc. This happens in Edge, Chrome, and IE.
I cannot access my account to see how many eUpgrades I have left, to request eUpgrades on new flights, etc.
Is anyone else having these difficulties?
I cannot access my account to see how many eUpgrades I have left, to request eUpgrades on new flights, etc.
Is anyone else having these difficulties?
Incognito is always the answer
Nov 4, 2017, 4:53 pm
#3868
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Open this link in incognito: https://services.aircanada.com/eupgw...vice/eupgrade/
Incognito is always the answer
Incognito is always the answer
Nov 4, 2017, 7:51 pm
#3869
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Thanks for the replies. I reported it to AC early this morning while having them process my eUpgrades over the phone. Now that I've finally gotten back to my computer, the eUpgrades page works in all three browsers. I suspect by the time you tried it, the code was fixed.
Nov 4, 2017, 9:24 pm
#3870
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I was offered an upgrade to J for 0 credits and no copay recently, shame it then threw out an error.