aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Sep 4, 2017, 1:49 pm
#3766
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Getting an error message yesterday and today when clicking "Book" after the space shows up. Messages vary from unable to make booking due to live changes of availability to random codes telling me to call in to report.
I bit the bullet, called into the centre to book the tickets and they could also not book it. She said the entire week I was looking 2 seats were available for my itinerary but it would not take.
Anyone experienced this before? Is it phantom space or truly an error?
I bit the bullet, called into the centre to book the tickets and they could also not book it. She said the entire week I was looking 2 seats were available for my itinerary but it would not take.
Anyone experienced this before? Is it phantom space or truly an error?
Sep 4, 2017, 2:44 pm
#3767
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Sep 4, 2017, 3:06 pm
#3768
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
I searched each segment of the itinerary separately and only one is not allowing to book, which is YYZ-MUC in Premium Econ. I looked on different days that week and that same YYZ-MUC flight is listed as available but gets an error message when trying to book.
Should I just wait and see or can I be more proactive somehow?
Should I just wait and see or can I be more proactive somehow?
Sep 4, 2017, 5:40 pm
#3769
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,957
It seems AC only remind you of check in not based on the first leg, but the depature time of the last leg??
Which genius built that rule based engine for them lawl
Which genius built that rule based engine for them lawl
Sep 4, 2017, 10:45 pm
#3771
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
What makes you say that? Check-in e-mails aren't sent at consistent times. Sometimes they arrive pretty close to T-24, but sometimes much less than that, even for a simple one-segment itinerary.
Sep 5, 2017, 9:16 am
#3772
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,957
Departure at 17:00 , email received at 17:05.
Sep 5, 2017, 9:44 am
#3773
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I think what you experienced was a typically late check-in reminder
Sep 5, 2017, 10:11 am
#3774
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,957
I can’t think of a single instance where I haven’t been able to check in for a flight including connections. I’m sure there are times where others have had problems checking in for all segments, but I’ve never had that happen to me.
I think what you experienced was a typically late check-in reminder
I think what you experienced was a typically late check-in reminder
Sep 5, 2017, 12:50 pm
#3775
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
I can’t think of a single instance where I haven’t been able to check in for a flight including connections. I’m sure there are times where others have had problems checking in for all segments, but I’ve never had that happen to me.
I think what you experienced was a typically late check-in reminder
I think what you experienced was a typically late check-in reminder
Sep 5, 2017, 2:01 pm
#3776
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,810
I can’t think of a single instance where I haven’t been able to check in for a flight including connections. I’m sure there are times where others have had problems checking in for all segments, but I’ve never had that happen to me.
I think what you experienced was a typically late check-in reminder
I think what you experienced was a typically late check-in reminder
But the latter is more or less the advertised rule so that's what they base these e-mails on. Which maes sense.
Sep 5, 2017, 2:11 pm
#3777
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
I think this might have been covered in that other theoretical discussion about 60's-era IT architecture. If you were the first one to try and check-in, it would fail, but kick of the batch job to setup the airport systems.
Sep 5, 2017, 2:20 pm
#3778
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,957
Sep 5, 2017, 2:42 pm
#3779
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Mixed bag. Often it does not work 24 hours before your first flight, but it does quite a bit before 24 hours ahead of the last connection. Requires the connections to be open for check in, which is not typically very consistent.
But the latter is more or less the advertised rule so that's what they base these e-mails on. Which maes sense.
But the latter is more or less the advertised rule so that's what they base these e-mails on. Which maes sense.
What I'm saying is I've never had this problem. Never, as in I've been able to check in to all flights on a journey at T-24 every single time. And I don't recall ever getting a 0001 sequence number on the connecting boarding pass, so I'm not the only one checking in for a flight way before T-24 hours.
What I consistently get, as in every single time, is a check-in reminder from AC that lands in my inbox a certain amount of time -- ranging from tens of minutes to several hours -- after I've already checked in, much like Adam Smith was describing. I'll also occasionally get check-in reminders for flights I've changed, flights I've cancelled or flights that have been cancelled.
Sep 5, 2017, 2:48 pm
#3780
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
That's the exact opposite of what I'm saying. I understand some people cannot check in before their connection hits T-24; @canadiancow has given an example above.
What I'm saying is I've never had this problem. Never, as in I've been able to check in to all flights on a journey at T-24 every single time. And I don't recall ever getting a 0001 sequence number on the connecting boarding pass, so I'm not the only one checking in for a flight way before T-24 hours.
What I'm saying is I've never had this problem. Never, as in I've been able to check in to all flights on a journey at T-24 every single time. And I don't recall ever getting a 0001 sequence number on the connecting boarding pass, so I'm not the only one checking in for a flight way before T-24 hours.