aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 11, 2017, 12:58 am
#3826
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Oct 11, 2017, 4:34 pm
#3827
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Have 2 awards booked. When I go to manage my rewards, I can't actually view the itinerary (they show as ticketed with the booking number, but no link to view it or cancel it), nor am I given the option to cancel on line which I used to be able to do, and which their self-serve tools should allow me to.
I really don't feel like phoning in and arguing that I should be charged $30 vs the $100 call in fee to cancel.
I used to be able to plug the Booking Reference into the standard AC bookings section, but that does not appear to work either? Is that another enhancement?
PS-just tried the mobile app on IOS When I try to view the reward it shows as "being there", but when you tap to view it, it just returns me to a blank screen. On Android I get the old familiar' We are unable to retrieve the information you requested. Please try again later".
Maybe Curly, Larry or Moe can look into this??
I really don't feel like phoning in and arguing that I should be charged $30 vs the $100 call in fee to cancel.
I used to be able to plug the Booking Reference into the standard AC bookings section, but that does not appear to work either? Is that another enhancement?
PS-just tried the mobile app on IOS When I try to view the reward it shows as "being there", but when you tap to view it, it just returns me to a blank screen. On Android I get the old familiar' We are unable to retrieve the information you requested. Please try again later".
Maybe Curly, Larry or Moe can look into this??
Last edited by mapleg; Oct 11, 2017 at 4:47 pm
Oct 11, 2017, 5:20 pm
#3828
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Have 2 awards booked. When I go to manage my rewards, I can't actually view the itinerary (they show as ticketed with the booking number, but no link to view it or cancel it), nor am I given the option to cancel on line which I used to be able to do, and which their self-serve tools should allow me to.
I really don't feel like phoning in and arguing that I should be charged $30 vs the $100 call in fee to cancel.
I used to be able to plug the Booking Reference into the standard AC bookings section, but that does not appear to work either? Is that another enhancement?
I really don't feel like phoning in and arguing that I should be charged $30 vs the $100 call in fee to cancel.
I used to be able to plug the Booking Reference into the standard AC bookings section, but that does not appear to work either? Is that another enhancement?
But as mentioned I can see it on aircanada.com.
Not sure why you mention fees? Are you trying to cancel? You can phone and ask what is going on, if there is an issue that needs being fixed. They won't charge for that.
Oct 11, 2017, 5:25 pm
#3829
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
I have an itinerary that looks like that on aeroplan.com, but it's one that needs a clean up. Shows on aircanada.com with duplicated leg, airport change from LHR to YYC.
But as mentioned I can see it on aircanada.com.
Not sure why you mention fees? Are you trying to cancel? You can phone and ask what is going on, if there is an issue that needs being fixed. They won't charge for that.
But as mentioned I can see it on aircanada.com.
Not sure why you mention fees? Are you trying to cancel? You can phone and ask what is going on, if there is an issue that needs being fixed. They won't charge for that.
Looks like I can see both itineraries on AC if I sign in on Ipad or Android device using the mobile app, but cannot see them if I sign in on Windows PC
Like yours it shows a little strangley on AC mobile app. Look like they have put in the initial flight with 2 separate departure times.
I am probably better viewing in on EVA or SQ websites (since those are the only airlines I am using on the trip)
Oct 11, 2017, 6:38 pm
#3830
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Yes, I will have to cancel one of the 2.
Looks like I can see both itineraries on AC if I sign in on Ipad or Android device using the mobile app, but cannot see them if I sign in on Windows PC
Like yours it shows a little strangley on AC mobile app. Look like they have put in the initial flight with 2 separate departure times.
I am probably better viewing in on EVA or SQ websites (since those are the only airlines I am using on the trip)
Looks like I can see both itineraries on AC if I sign in on Ipad or Android device using the mobile app, but cannot see them if I sign in on Windows PC
Like yours it shows a little strangley on AC mobile app. Look like they have put in the initial flight with 2 separate departure times.
I am probably better viewing in on EVA or SQ websites (since those are the only airlines I am using on the trip)
Oct 11, 2017, 8:35 pm
#3832
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
"Intro paragraph"?
Now on the first set of offers on AC.com. Ooops
.
Now on the first set of offers on AC.com. Ooops
.
Oct 11, 2017, 8:47 pm
#3833
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Maybe Intro Paragraph is a new branded fare!
Oct 15, 2017, 9:01 am
#3834
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
This moning:
Go to aeroplan.com, log in. Then go to "manage your rewards."
Says "page not found."
Go to aeroplan.com, log in. Then go to "manage your rewards."
Says "page not found."
Oct 17, 2017, 12:38 pm
#3835
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Recently wrote in about an issue. Auto response updated to indicate they will get back within 40 days. Guess they are hoping that I will forget the concern if it takes that long.
What happened to 21 days?
Not a good way to engender loyalty as per the stated goal in the new thread about hiring to build the Altitude program.
What happened to 21 days?
Not a good way to engender loyalty as per the stated goal in the new thread about hiring to build the Altitude program.
Oct 20, 2017, 8:00 am
#3836
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
The Android app I realize doesn't deal with timezones. Refresh the standby/upgrade lists, it'll show "last updated" in my home (last rebooted?) TZ.
Oct 20, 2017, 8:44 am
#3837
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Checkin Issues
Hey there - not able to checkin for a flight (tried on Web and via App on iPhone). I get through most of process but then at the end it says could not be completed and I need to see a checkin agent at airport.
Could this be due to the fact that we're on Canadian passports, requiring a Visa at our destination? Do they want to check our visa before issuing BPs?
Could this be due to the fact that we're on Canadian passports, requiring a Visa at our destination? Do they want to check our visa before issuing BPs?
Oct 20, 2017, 9:07 am
#3838
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Hey there - not able to checkin for a flight (tried on Web and via App on iPhone). I get through most of process but then at the end it says could not be completed and I need to see a checkin agent at airport.
Could this be due to the fact that we're on Canadian passports, requiring a Visa at our destination? Do they want to check our visa before issuing BPs?
Could this be due to the fact that we're on Canadian passports, requiring a Visa at our destination? Do they want to check our visa before issuing BPs?
If all they want is to see your passport, you can skip the line as the selfserve can validate the passports (apparently), and so no need to queue.
Please report what ends up happening so we can validate for other FTers.
Oct 20, 2017, 9:12 am
#3839
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I've checked in for 9 of my EYW flights via the app.
This required 3 separate check-ins (due to a YVR-YYJ-YVR and YUL-BOS-YUL).
I now have all the boarding passes in the app.
However, they're partially out of order.
I have YUL-BOS, YUL-YFC, BOS-YUL.
This required 3 separate check-ins (due to a YVR-YYJ-YVR and YUL-BOS-YUL).
I now have all the boarding passes in the app.
However, they're partially out of order.
I have YUL-BOS, YUL-YFC, BOS-YUL.
Oct 20, 2017, 8:23 pm
#3840
Join Date: Nov 2011
Programs: Starwood Gold, Marriott Gold, HHonours Gold, AC 35K, Westjet Gold
Posts: 40
The itinerary you requested is not available
Has anyone got the error
THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
I have found the flights I want and when I go to pay I get this error. I tried the call centre and they said they can't see the same flight.
I search via United and also see the same results. Am I out of luck?
THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
I have found the flights I want and when I go to pay I get this error. I tried the call centre and they said they can't see the same flight.
I search via United and also see the same results. Am I out of luck?