aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Dec 7, 2017, 7:57 am
#3946
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Dec 7, 2017, 8:19 am
#3947
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Wonderful enhancements this morning.
1. flight pass accesss still not possible
2. online check-in unavailable both on website and on app
3. Altitude dashboard is a mess with no data populating at all
Well done AC. Christmas bonuses for both IT provider and the senior management! Grrr.
1. flight pass accesss still not possible
2. online check-in unavailable both on website and on app
3. Altitude dashboard is a mess with no data populating at all
Well done AC. Christmas bonuses for both IT provider and the senior management! Grrr.
Dec 7, 2017, 9:14 am
#3948
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
Wonderful enhancements this morning.
1. flight pass accesss still not possible
2. online check-in unavailable both on website and on app
3. Altitude dashboard is a mess with no data populating at all
Well done AC. Christmas bonuses for both IT provider and the senior management! Grrr.
1. flight pass accesss still not possible
2. online check-in unavailable both on website and on app
3. Altitude dashboard is a mess with no data populating at all
Well done AC. Christmas bonuses for both IT provider and the senior management! Grrr.
Dec 7, 2017, 9:42 am
#3950
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Flight pass site is broken on two computers and a phone for me, with 2-3 browsers used on each, so I don't think the browser is the problem there.
Altitude site issues should be fixed by using Incognito in Chrome.
Can't speak to OLCI.
Altitude site issues should be fixed by using Incognito in Chrome.
Can't speak to OLCI.
Dec 7, 2017, 11:14 am
#3951
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I just booked a FP segment with no problems, using Safari.
Dec 7, 2017, 11:28 am
#3952
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
This happens to my wife frequently; very similar to what people are describing here: flight pass not working, stuff just not displaying, OLCI failing, etc. She has pretty much the same machine and configuration as me, on the same network. If I let her do it on my machine it always works perfectly.
What she experiences sure appears to be a browser problem. I've tried a few times to narrow down the cause without success. It's very frustrating (for her).
But if you're getting the same problems on multiple platforms/browsers it does make it seem very improbable that it's a browser issue.
Dec 7, 2017, 11:47 am
#3953
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
I'm talking about buying a new FP, using the flight pass site to make a new purchase.
But I did try signing in via Manage My Flight Passes and then using the link within there to purchase a new one.
That worked. But the regular way to buy a new FP is still broken.
But I did try signing in via Manage My Flight Passes and then using the link within there to purchase a new one.
That worked. But the regular way to buy a new FP is still broken.
Dec 7, 2017, 2:04 pm
#3954
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
UPGRADE seat selection still broken , into the third week for this
Dec 7, 2017, 5:45 pm
#3955
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Dec 7, 2017, 10:40 pm
#3956
Join Date: Oct 2014
Posts: 71
I get home from work, make my nacho monstrosity, grab a Sleemans Honey Brown and start to work on the family get away. Three days in a row and Aeroplan gives me this at 9:33pm in Victoria.
Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Oh well at least my chair didn't deflate......
Sorry
We're currently undergoing routine maintenance of the site to ensure that you continue to have the best possible experience on Aeroplan.com. The site will be back up at 10:00 GMT at which point we’ll be happy to assist you.Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Oh well at least my chair didn't deflate......
Dec 7, 2017, 10:44 pm
#3957
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I get home from work, make my nacho monstrosity, grab a Sleemans Honey Brown and start to work on the family get away. Three days in a row and Aeroplan gives me this at 9:33pm in Victoria.
Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Oh well at least my chair didn't deflate......
Sorry
We're currently undergoing routine maintenance of the site to ensure that you continue to have the best possible experience on Aeroplan.com. The site will be back up at 10:00 GMT at which point we’ll be happy to assist you.Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Oh well at least my chair didn't deflate......
Dec 7, 2017, 11:31 pm
#3958
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Dec 8, 2017, 12:41 am
#3959
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Has anyone noticed that Altitude and Aeroplan seem to share the same back-end?
Dec 8, 2017, 7:14 am
#3960
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
AC has a few years to sort that out before they launch their own frequent flyer program. If it will be any thing like the AC website they should start soon or it may take till 2022 before it is operational.