aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Dec 8, 2017, 9:57 am
#3961
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,166
AC's backup plan is to buy aeropeso on the cheap, and use aeropeso's broken website, which already has broken connections to AC's own broken website.
Dec 8, 2017, 3:53 pm
#3962
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
New message on the mobile app "An error occured that we didn't quite expect. Unable to process your request. Flights submitted aren't corrected grouper per origin and destination. We've been automatically notified, and hope to address this issue shortly."
Meanwhile, on AP, PY flights still continue to only appear when I pick priority rewards. Despite then not having the word priority next to them.
Meanwhile, on AP, PY flights still continue to only appear when I pick priority rewards. Despite then not having the word priority next to them.
Dec 8, 2017, 7:18 pm
#3963
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
New message on the mobile app "An error occured that we didn't quite expect. Unable to process your request. Flights submitted aren't corrected grouper per origin and destination. We've been automatically notified, and hope to address this issue shortly."
Meanwhile, on AP, PY flights still continue to only appear when I pick priority rewards. Despite then not having the word priority next to them.
Meanwhile, on AP, PY flights still continue to only appear when I pick priority rewards. Despite then not having the word priority next to them.
There are two classes of PY rewards.
Dec 8, 2017, 7:26 pm
#3964
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Dec 8, 2017, 7:59 pm
#3965
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
Dec 10, 2017, 10:54 pm
#3966
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
This is at least the 3rd time in the past week that the Aeroplan site has shut down at 10PM Mountain time for maintenance. But is it likely anything will actually be fixed when it's up and running again the morning? Like the IKK issue? The resetting of all the info when switching between one-way and round-trip on the flight search page? Or whatever glitch was causing errors when I was trying to book legs with SK flights last night?
Dec 11, 2017, 7:39 am
#3967
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
This is at least the 3rd time in the past week that the Aeroplan site has shut down at 10PM Mountain time for maintenance. But is it likely anything will actually be fixed when it's up and running again the morning? Like the IKK issue? The resetting of all the info when switching between one-way and round-trip on the flight search page? Or whatever glitch was causing errors when I was trying to book legs with SK flights last night?
Dec 11, 2017, 7:53 am
#3968
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 588
Data point. Clearing cookies did not fix the Altitude page. However it is now another page that only works incognito.
Nice to see some standardization.
If they "standardize" eUpgrades, we are going to be in a world of hurt.
Nice to see some standardization.
If they "standardize" eUpgrades, we are going to be in a world of hurt.
Dec 11, 2017, 12:22 pm
#3969
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Still this morning seat selection on eupgrades does not work going into 4 th week., need to go to ac to change seat selection.
Dec 15, 2017, 7:20 am
#3970
Join Date: Nov 2014
Location: YYZ
Programs: AC E35K
Posts: 25
Seat selection on EUpgrade platform
I just snagged myself an eUp for my trip home. Problem is I want to select a seat near the back of the cabin and when I try to access the seat change modal on the eUp site, it just responds with "Problem Accessing Seat Map".
I can't change my seat on AC.com as this is a travel agency tix.
Anyone else have this problem? How do I get around it?
I can't change my seat on AC.com as this is a travel agency tix.
Anyone else have this problem? How do I get around it?
Dec 15, 2017, 7:30 am
#3971
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
I just snagged myself an eUp for my trip home. Problem is I want to select a seat near the back of the cabin and when I try to access the seat change modal on the eUp site, it just responds with "Problem Accessing Seat Map".
I can't change my seat on AC.com as this is a travel agency tix.
Anyone else have this problem? How do I get around it?
I can't change my seat on AC.com as this is a travel agency tix.
Anyone else have this problem? How do I get around it?
Dec 15, 2017, 7:47 am
#3972
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I have noticed the seat selection tool on the eUpgrade site has not been working some a little while now.
Go here...
https://services.aircanada.com/Servi...method=english
Go here...
https://services.aircanada.com/Servi...method=english
Dec 15, 2017, 10:28 am
#3973
Join Date: Nov 2014
Location: YYZ
Programs: AC E35K
Posts: 25
I have noticed the seat selection tool on the eUpgrade site has not been working some a little while now.
Go here...
https://services.aircanada.com/Servi...method=english
Go here...
https://services.aircanada.com/Servi...method=english
Seat changed. No windows left on the 788, so I'll console myself with whatever seat I have closest to the exit.
Dec 15, 2017, 9:59 pm
#3974
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Today's enhancement on the Altitude website while trying to login:
Internal server error
Unreal.
Internal server error
Unreal.
Dec 18, 2017, 9:10 am
#3975
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
Aeroplan for the last few hours. Driving me NUTS
FLIGHT REDEMPTION FAILURE
HOME
USE YOUR MILES
TRAVEL
FLIGHT REDEMPTION FAILUREAn error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-800-361-5373. Be sure to specify error code UFMM E/5501.
If you call it says try again later LOL
Gj Aeroplan!
FLIGHT REDEMPTION FAILURE
HOME
USE YOUR MILES
TRAVEL
FLIGHT REDEMPTION FAILUREAn error has occurred. We apologize for any inconvenience. Please contact the Aeroplan.com web site assistance centre at 1-800-361-5373. Be sure to specify error code UFMM E/5501.
If you call it says try again later LOL
Gj Aeroplan!