Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Jan 30, 2023, 8:30 pm
#1066
Join Date: May 2022
Programs: Aeroplan
Posts: 4
Appreciate the advice. I did the day it disappeared. Air Canada said they can see it on their end and sent me a pdf confirmation. The cow tool says there’s issue retrieving partner booking but I can see all of my flights
Feb 1, 2023, 4:35 pm
#1067
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
I have a bunch of bookings , 22 , on the app.
Of those, 6 are either already flown, by more than a week atleast, and some I cancelled and never flew.
The app doesn't seem to refresh and get rid of past/ or cancelled bookings.
Of those, 6 are either already flown, by more than a week atleast, and some I cancelled and never flew.
The app doesn't seem to refresh and get rid of past/ or cancelled bookings.
Feb 1, 2023, 11:44 pm
#1072
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Just got a beta update tonight with a digital identification option now.
Takes a photo of your passport, reads the chip and a selfie. I think the beta is just for the cafe but the app says it could be used for boarding in the future. Could be a nice new feature
Takes a photo of your passport, reads the chip and a selfie. I think the beta is just for the cafe but the app says it could be used for boarding in the future. Could be a nice new feature
Feb 1, 2023, 11:58 pm
#1073
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Interesting. There was some speculation in post 986 and onward, but I hadn't really thought about lounge entry. I guess some airlines have CLEAR kiosks for lounges, so there's precedent.
Feb 2, 2023, 12:45 am
#1074
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Feb 2, 2023, 12:52 am
#1075
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Again, I think the underlying cause is that the PNRs are staying alive much longer than in the past. I'm pretty sure the app is just displaying "all active PNRs", whereas "active" and "not cancelled or flown" used to be equal sets.
Feb 2, 2023, 5:58 am
#1076
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,553
I gifted out 4 status passes last year and those trips just stuck in my mobile app and kept prompting me to check in which gave me quite a few goosebumps at night.
Feb 2, 2023, 8:06 am
#1077
Join Date: Oct 2010
Location: YXU/YYZ
Programs: AC SE, AMEX Plat, Marriott Gold, NEXUS/GE
Posts: 598
Air Canada Digital ID
I got an email today inviting me to test a pilot digital ID for the AC app. It says it’s to test in AC Cafe and some MLL. Perhaps goal is eventually to use it for boarding?
Anyone else get this?
I installed the beta and tried to enter my passport. It would scan my passport but wouldn’t recognize the chip.
EDIT: I was able to add the chip. I also see it’s been mentioned above here.
Anyone else get this?
I installed the beta and tried to enter my passport. It would scan my passport but wouldn’t recognize the chip.
EDIT: I was able to add the chip. I also see it’s been mentioned above here.
Last edited by cavitron; Feb 2, 2023 at 8:13 am
Feb 2, 2023, 9:12 am
#1078
Join Date: Dec 2022
Posts: 385
Air Canada digital ID pilot project at YYZ
Received this in my mail today.
What is digital identification?
Air Canada’s digital identification is a system that can create a digital identity through the Air Canada mobile app that, when the system launches, will allow you to board your select flight and access participating Maple Leaf Lounge and the Air Canada Café without having to show your boarding pass or government ID.
How digital identification works:
1. The app will prompt you to take a picture of your passport, scan the passport chip, then take a selfie. The system will compare both images, compare them, and authenticate you if the photos match.
2. If successful, a digital profile will be created on your device; your digital profile, which is sent to your device, will contain only your selfie, a unique identifier, and details from your passport.
3. Your facial biometrics are immediately deleted and will not remain part of your digital profile.
How to create your digital profile:
1. On your Air Canada mobile app, tap the "Home" tab from the secondary menu in the top left.
2. Select "Personal data", then "Digital identification".
3. From there, follow the prompts to complete your digital profile.
Air Canada’s digital identification is a system that can create a digital identity through the Air Canada mobile app that, when the system launches, will allow you to board your select flight and access participating Maple Leaf Lounge and the Air Canada Café without having to show your boarding pass or government ID.
How digital identification works:
1. The app will prompt you to take a picture of your passport, scan the passport chip, then take a selfie. The system will compare both images, compare them, and authenticate you if the photos match.
2. If successful, a digital profile will be created on your device; your digital profile, which is sent to your device, will contain only your selfie, a unique identifier, and details from your passport.
3. Your facial biometrics are immediately deleted and will not remain part of your digital profile.
How to create your digital profile:
1. On your Air Canada mobile app, tap the "Home" tab from the secondary menu in the top left.
2. Select "Personal data", then "Digital identification".
3. From there, follow the prompts to complete your digital profile.
Feb 2, 2023, 9:23 am
#1079
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
Given the prompts, I suspect that this is Android only at this point.
EDIT: Based on other comments, I guess it's beta app, so that might be a bad assumption. Has anyone been offered this for iOS?
EDIT: Based on other comments, I guess it's beta app, so that might be a bad assumption. Has anyone been offered this for iOS?
Last edited by Bohemian1; Feb 2, 2023 at 9:42 am
Feb 2, 2023, 10:51 am
#1080
Join Date: Jan 2022
Programs: AC SE MM, ALL Platinum
Posts: 24
Edit: Just downloaded the Beta version of the app and entered the info. Wonder if it will work at the AC Café as advertised.
Last edited by Adam Smith; Feb 2, 2023 at 12:17 pm Reason: Merge consecutive posts by same user