Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Dec 24, 2022, 10:42 am
#1021
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 923
Ugh, one of my segments is "UN" status and I can't access my standby boarding pass for the earlier segment that I'm waitlisted for because of it. It just tells me to deal with the rebooking first, and I don't want to right now, I want to go airside and find a nice table for my laptop before figuring that out
So dumb
Back to the check-in counter I go
So dumb
Back to the check-in counter I go
Dec 29, 2022, 10:02 am
#1022
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
Maybe this more about AC's apparent attempt to evade APPR compensation, but regardless, I don't find delayed flight 'information' like the following, particularly useful:
Especially when the corresponding SMS notification simply says:
So, the current in-app message steers me out of app (bad UX), to a medium that has zero meaningful content (worse UX), which leaves me feeling deceived and underappreciated (even worse UX). Well done app team!
Okay, so let's make this better.
Why bother consuming valuable screen real estate with empty content at all? Just say "Your flight is delayed" and call it good.
Even I could write that story (for a fee).
Customers on this flight may refer to email, SMS notifications, and boarding gate announcements for more information on this delay.
Your flight AC### to ABCD is delayed further until hh:mm and we are working to determine the cause for this delay. We’re sorry for the inconvenience, and we’ll keep you updated if anything changes.
Okay, so let's make this better.
Why bother consuming valuable screen real estate with empty content at all? Just say "Your flight is delayed" and call it good.
Even I could write that story (for a fee).
Dec 29, 2022, 10:17 am
#1023
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
The uninstall/reinstall also didn't cure the fact that my SQM counter still shows me about 10-15% shy of SE qualification, even though I'm over 250K SQM.
Jan 6, 2023, 9:47 am
#1028
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 923
Does the notification bell, on a flight's "Flight Status" page, work for anybody? It doesn't seem to alert me for any major event (incl. delays) for both my flights and others that I want to track.
I see it has its own notification channel in Android settings, but it's never fired according to Notification History
I see it has its own notification channel in Android settings, but it's never fired according to Notification History
Jan 6, 2023, 10:48 am
#1029
Join Date: Jan 2010
Location: YVR
Posts: 2,120
Does the notification bell, on a flight's "Flight Status" page, work for anybody? It doesn't seem to alert me for any major event (incl. delays) for both my flights and others that I want to track.
I see it has its own notification channel in Android settings, but it's never fired according to Notification History
I see it has its own notification channel in Android settings, but it's never fired according to Notification History
How long has "track inbound" been missing?? Noticed it wasn't there last night, but certainly was on Dec 24th!
Jan 6, 2023, 12:49 pm
#1030
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Incoming Flight is still there for me - for the flights I've checked at least.
Jan 17, 2023, 12:31 am
#1031
Join Date: Oct 2013
Programs: LT Marriott Titanium, AC SE
Posts: 188
Anyone run into this error before?
Been popping up for me more frequently these last few days. Latest version of AC app on Android (tried the usual reboot, reinstall, etc)
This some weird anti-bot mechanism gone awry?
This some weird anti-bot mechanism gone awry?
Jan 17, 2023, 10:12 am
#1033
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,553
Missing connecting flight BPs after OLCI
In my last two trips, both involving overnight layover, I found that I could not get access to the BPs of the second flights in the mobile app.
I can still get access to it by sending the BPs to my text message or E-mail, but cannot get it in the mobile app.
I have never encountered this problem before. It should be pointed out that both are Flight Pass bookings. Since this is the first time I do FP booking, I suspect there is something related to it.
I will have a regular booking coming up next week and I will see if this problem goes away.
I can still get access to it by sending the BPs to my text message or E-mail, but cannot get it in the mobile app.
I have never encountered this problem before. It should be pointed out that both are Flight Pass bookings. Since this is the first time I do FP booking, I suspect there is something related to it.
I will have a regular booking coming up next week and I will see if this problem goes away.
Jan 17, 2023, 10:22 am
#1034
Join Date: Sep 2015
Posts: 1,191
In my last two trips, both involving overnight layover, I found that I could not get access to the BPs of the second flights in the mobile app.
I can still get access to it by sending the BPs to my text message or E-mail, but cannot get it in the mobile app.
I have never encountered this problem before. It should be pointed out that both are Flight Pass bookings. Since this is the first time I do FP booking, I suspect there is something related to it.
I will have a regular booking coming up next week and I will see if this problem goes away.
I can still get access to it by sending the BPs to my text message or E-mail, but cannot get it in the mobile app.
I have never encountered this problem before. It should be pointed out that both are Flight Pass bookings. Since this is the first time I do FP booking, I suspect there is something related to it.
I will have a regular booking coming up next week and I will see if this problem goes away.
Jan 17, 2023, 4:42 pm
#1035
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
The mobile app is no longer automatically adding new PNRs to "Trips" for me.
Thinking back, it's been like this for the last couple of weeks. Manually adding the PNR works fine.
iOS v5.29.2 (2212081315)
Thinking back, it's been like this for the last couple of weeks. Manually adding the PNR works fine.
iOS v5.29.2 (2212081315)