Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Jan 18, 2023, 9:33 am
#1036
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Jan 18, 2023, 9:59 am
#1037
Join Date: Jan 2010
Location: YVR
Posts: 2,120
Jan 18, 2023, 10:02 am
#1038
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Jan 18, 2023, 10:26 am
#1039
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
I don't actually think this is an app bug per se. The website seems to be filtering out PNRs with no flights on them. The app is not.
The real issue is why cancelled PNRs are staying active...
The real issue is why cancelled PNRs are staying active...
Jan 18, 2023, 5:53 pm
#1041
Join Date: Apr 2022
Location: YYZ
Programs: AC 75K *G
Posts: 81
Got a push notification today at 5:35 PM ET today that check in to my YVR trip was now open. My trip is in over a month.
When I opened the app I had the same issue of an old trip PNR on my trips. Everything seems to be resolved now.
When I opened the app I had the same issue of an old trip PNR on my trips. Everything seems to be resolved now.
Jan 18, 2023, 6:32 pm
#1042
Join Date: Nov 2022
Posts: 55
Not sure if this is the right place to post…
I just tried to book an emirates/singapore aeroplan redemption using the app. When I was finalizing the booking, the app throw an error message that says something about simultaneous PNRs access.
The itinerary then disappeared from their search engine. So I thought the booking failed.
However, an hour later the trip show up in my profile with a booking reference. When I look that up on Emirates’ website it basically says the itinerary is reserved but not ticketed. And I should contact my agent.
Anyone knows what’s going on? I tried to call the aeroplan number but I gave up after being put on hold for 30 minutes without an estimate wait time. Shall I try to call them again?
I just tried to book an emirates/singapore aeroplan redemption using the app. When I was finalizing the booking, the app throw an error message that says something about simultaneous PNRs access.
The itinerary then disappeared from their search engine. So I thought the booking failed.
However, an hour later the trip show up in my profile with a booking reference. When I look that up on Emirates’ website it basically says the itinerary is reserved but not ticketed. And I should contact my agent.
Anyone knows what’s going on? I tried to call the aeroplan number but I gave up after being put on hold for 30 minutes without an estimate wait time. Shall I try to call them again?
Jan 18, 2023, 6:37 pm
#1043
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
my eup was successful and when I went to change seats, I got a bunch of errors. Was able to push it through on the website but still annoying
Jan 19, 2023, 6:52 am
#1044
Join Date: Nov 2022
Posts: 55
Not sure if this is the right place to post…
I just tried to book an emirates/singapore aeroplan redemption using the app. When I was finalizing the booking, the app throw an error message that says something about simultaneous PNRs access.
The itinerary then disappeared from their search engine. So I thought the booking failed.
However, an hour later the trip show up in my profile with a booking reference. When I look that up on Emirates’ website it basically says the itinerary is reserved but not ticketed. And I should contact my agent.
Anyone knows what’s going on? I tried to call the aeroplan number but I gave up after being put on hold for 30 minutes without an estimate wait time. Shall I try to call them again?
I just tried to book an emirates/singapore aeroplan redemption using the app. When I was finalizing the booking, the app throw an error message that says something about simultaneous PNRs access.
The itinerary then disappeared from their search engine. So I thought the booking failed.
However, an hour later the trip show up in my profile with a booking reference. When I look that up on Emirates’ website it basically says the itinerary is reserved but not ticketed. And I should contact my agent.
Anyone knows what’s going on? I tried to call the aeroplan number but I gave up after being put on hold for 30 minutes without an estimate wait time. Shall I try to call them again?
Jan 20, 2023, 7:48 pm
#1047
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,924
Is anyone else having trouble with the SQM/SQD page? Mine is out of sync with the website. I've got an Android and iOS device, the Android App still has last year's #s and doesn't seem to load new data, where as the iPhone app is maybe a week or two out of date. It's especially strange because both apps seem to display new random miles I've gotten from Uber or Starbucks, so it's getting the feed of miles, just the status and benefits parts are MIA.
Jan 20, 2023, 7:56 pm
#1048
Join Date: Jan 2010
Location: YVR
Posts: 2,120
I can't search by route. At all. It keeps flickering the keyboard up and down and won't input anything. Only way to stop the flicker is to escape app and close it down externally (ie can't do anything once flickering keyboard screen starts). Flight number search is fine. I've deleted and reinstalled the app, then long since given up (been that way over a month).
Jan 21, 2023, 1:42 pm
#1049
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 349
I am also having major issues with the flight status section, incoming flight, etc live flight info. on iOS. Sucks as I can't check my gate or other super useful info since the last update.
Jan 21, 2023, 2:34 pm
#1050
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
New iOS update just went live. Seems to have fixed the flight status stuff at least.