The Newly Redesigned Air Canada Mobile App (Fall 2019)
#1126
Join Date: May 2022
Location: YHZ
Programs: Accor, Hilton, Marriott, Radisson Gold; Aeroplan 35K
Posts: 210
I have been trying to scan the passport chip 20+ times, and I cannot get this to work! I am using iPhone 12 mini and the US passport. Just how the hell should I scan this???
This is driving me insane.
This is driving me insane.
#1127
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
I just successfully scanned a US passport with my iPhone XR. I had my iPhone "upside down" on the inside of the back cover of the passport, such that the top of the iPhone was about halfway down the passport.
#1128
Join Date: May 2022
Location: YHZ
Programs: Accor, Hilton, Marriott, Radisson Gold; Aeroplan 35K
Posts: 210
Still stuck at the "Ready to Scan" stage forever, for whatever reason. I know the iPhone 12 mini NFC antenna is located at the top next to the cameras.
#1130
Join Date: May 2022
Location: YHZ
Programs: Accor, Hilton, Marriott, Radisson Gold; Aeroplan 35K
Posts: 210
Much appreciated. I tried it with your setup, but it's still stuck at the "Ready to Scan" stage, and eventually says unable to scan.
Guess I will not bother with creating this. They could have had more personal info to their leverage, but guess that's not happening. Their loss!
Guess I will not bother with creating this. They could have had more personal info to their leverage, but guess that's not happening. Their loss!
#1131
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,429
I checked into EVA for my first leg and got BPs for both my EVA flight and the AC flight. But it seems to have messed up something because the app no longer shows my booking and I cannot add it on the app, on iphone and android- keeps coming up with an error. I can still access my booking on the website.
No app means I cannot see the upg and stby list unless someone knows a workaround.
No app means I cannot see the upg and stby list unless someone knows a workaround.
#1132
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
I checked into EVA for my first leg and got BPs for both my EVA flight and the AC flight. But it seems to have messed up something because the app no longer shows my booking and I cannot add it on the app, on iphone and android- keeps coming up with an error. I can still access my booking on the website.
No app means I cannot see the upg and stby list unless someone knows a workaround.
No app means I cannot see the upg and stby list unless someone knows a workaround.
#1136
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
So I'm not sure how much of this is the mobile app, and how much is just the general backend, but I have a CA and US passport, and most of my trips are transborder.
When I fly to Canada, I'm a Canadian citizen.
When I fly to the US, I'm a US citizen.
I can only add one passport in the app. I can only select one country of citizenship in the app.
This makes it very easy for me to check in for flights to Canada, since everything is pre-populated properly.
But if I'm flying to the US, I have to change my country of citizenship on one screen, and then make sure I've switched over to NEXUS as my document on the next.
And that's for a pure transborder flight. On my last trip to AMS, I actually needed to use a passport, and I do not want any airline system thinking I'm Canadian if my final destination is the US.
I think I'm actually better off switching my whole profile to say I'm a US citizen, since all my returns are to the US, but not all my outbounds are to Canada.
But what I'd really like is:
1. Add multiple citizenships
2. Add multiple passports
3. Use that country's passport and citizenship information if it's my destination
4. Have a "default" passport used for all destinations for which I am not a citizen
When I fly to Canada, I'm a Canadian citizen.
When I fly to the US, I'm a US citizen.
I can only add one passport in the app. I can only select one country of citizenship in the app.
This makes it very easy for me to check in for flights to Canada, since everything is pre-populated properly.
But if I'm flying to the US, I have to change my country of citizenship on one screen, and then make sure I've switched over to NEXUS as my document on the next.
And that's for a pure transborder flight. On my last trip to AMS, I actually needed to use a passport, and I do not want any airline system thinking I'm Canadian if my final destination is the US.
I think I'm actually better off switching my whole profile to say I'm a US citizen, since all my returns are to the US, but not all my outbounds are to Canada.
But what I'd really like is:
1. Add multiple citizenships
2. Add multiple passports
3. Use that country's passport and citizenship information if it's my destination
4. Have a "default" passport used for all destinations for which I am not a citizen
#1137
Join Date: Nov 2003
Location: YYZ
Posts: 1,675
But if I'm flying to the US, I have to change my country of citizenship on one screen, and then make sure I've switched over to NEXUS as my document on the next.
I do not want any airline system thinking I'm Canadian if my final destination is the US.
#1138
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,358
But I ran into an even worse issue yesterday after checking in with the app.
So basically I can't use my NEXUS card as a check-in document when flying to the US. So I really want support for two passports.
#1139
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Those are good questions! I imagine it might matter in case of an exceptional event, like in a plane crash or an unplanned stop in another country.
#1140
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
In addition to GE and identification issues mentioned above, there are different documentation requirements for foreign nationals. Things like vaccination status, proof of onward travel come to mind. Nationality is an important field in APIS, and if something doesn't add up, it's quite possible for the airline to get a "do not board" response. A valid passport from the destination country basically tells the airline you have the unconditional right of entry.