Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Dec 3, 2022, 1:28 pm
#1006
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
The latest version of the app appears to have downgraded my status from Super Elite...
Dec 3, 2022, 2:52 pm
#1009
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
Dec 7, 2022, 6:51 pm
#1010
Join Date: May 2012
Location: YXE
Programs: AC*100K MM, HHonors Diamond
Posts: 222
“New” reason for flight delays
Just noticed this reason for a flight delay tomorrow morning (Dec 8). Maybe I haven’t paid enough attention but I’ve never seen this note.
Also of interest, this flight has been cancelled several times recently due to crew constraints. Wondering if this a new tactic by AC to avoid paying any passenger compensation??
Dec 7, 2022, 10:15 pm
#1013
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
"Flight Deck Crew Shortage" - so a safety issue beyond their control.
At least, that's what they will eventually claim.
At least, that's what they will eventually claim.
Dec 9, 2022, 8:19 am
#1014
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,928
More curiosity than anything else, is it usual for past flight segments to linger in the trips section of the app? Last Saturday's return flight is still shown in the app (says past where the date is usually).
Dec 9, 2022, 12:02 pm
#1015
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
I think this app is degrading over time. My list of trips pulls up 10 PNRs. Here's their actual status:
- Active
- Cancelled ~3 hours ago
- Cancelled >24 hours ago
- Cancelled >24 hours ago
- Active
- Active
- Active
- Flew the last leg 6 freaking weeks ago
- Cancelled for a voucher 4 months ago!
- Cancelled for a voucher over a month ago
So, that's 4 PNRs that should show up. I've tried logging in and logging out (which never clears PNRs, even though it says it does). I've force stopped the app, restarted my phone, etc... I've done everything I can, and nothing will get rid of them.
After a while, I uninstalled the app and reinstalled it, and those old trips didn't show up when it finally pulled the PNRs (which took a while - at least 15-20 minutes - even though it had said it was up to date).
Dec 9, 2022, 12:21 pm
#1016
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I was going to suggest a lot of things that you did. Their mobile backend seems to have some kind of caching layer (it's pretty common for changes to bookings to take several minutes before you can see them in the app), and it's possible this is keeping other stuff around.
Amusingly, even with 22 active bookings, and the high rate of booking/changing/cancelling I do, I am not experiencing any of the issues you are.
Amusingly, even with 22 active bookings, and the high rate of booking/changing/cancelling I do, I am not experiencing any of the issues you are.
Dec 9, 2022, 12:34 pm
#1017
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 923
My trips list is showing flights that were flown earlier in 2022, but presumably (I don't see the exact dates, but their chronological order is preserved) for the same MM/DD in 2023, so the old PNRs are showing at the bottom of my trip stack, but mingled in between real and active 2023 trips...but clicking through crashes the app
Dec 9, 2022, 12:57 pm
#1018
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
I was going to suggest a lot of things that you did. Their mobile backend seems to have some kind of caching layer (it's pretty common for changes to bookings to take several minutes before you can see them in the app), and it's possible this is keeping other stuff around.
Amusingly, even with 22 active bookings, and the high rate of booking/changing/cancelling I do, I am not experiencing any of the issues you are.
Amusingly, even with 22 active bookings, and the high rate of booking/changing/cancelling I do, I am not experiencing any of the issues you are.
Dec 17, 2022, 9:56 pm
#1020
Join Date: Mar 2022
Location: YYZ, YWG, depending on the week
Programs: AC SE, Marriott Titanium
Posts: 24
The ability to enter a promo code has been a long-standing request to AC to add to the app.
You'll need to book on aircanada.com to use the discount at this time.
You'll need to book on aircanada.com to use the discount at this time.