Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Aug 20, 2022, 12:09 pm
#932
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Aug 20, 2022, 1:35 pm
#934
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
I'm not a conspiracy theorist in general, but I can't hope but wonder if ditching the FIN is an attempt to prevent pax from figuring out that their INOP aircraft has simply been reassigned to a more 'important' route.
There's more than one way to suppress potential APPR claims.
There's more than one way to suppress potential APPR claims.
Aug 20, 2022, 1:41 pm
#935
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
I'm not a conspiracy theorist in general, but I can't hope but wonder if ditching the FIN is an attempt to prevent pax from figuring out that their INOP aircraft has simply been reassigned to a more 'important' route.
There's more than one way to suppress potential APPR claims.
There's more than one way to suppress potential APPR claims.
The system may have a tentative plan for what aircraft will operate what flight, but it's subject to change up to the very last minute. I've had last minute gate changes because it was the fastest way to swap aircraft.
But if someone's going to check at 0800, see FIN 123, then encounter a delay, see 456, and also see 123 is flying elsewhere, they're going to make a stupid complaint.
Aug 27, 2022, 6:38 am
#936
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Why does the app require access to your location to use WiFi to activate a WiFi pass?
How many of these people were looking at the FIN vs seeing that their inbound was coming from YYZ at gate C43, now their delayed flight is showing inbound was from YUL at C47? I'm not sure they've actually solved the problem they think they're trying to solve. (If our postulations about their motivations are correct)
That's what I was getting at with my comment above.
The system may have a tentative plan for what aircraft will operate what flight, but it's subject to change up to the very last minute. I've had last minute gate changes because it was the fastest way to swap aircraft.
But if someone's going to check at 0800, see FIN 123, then encounter a delay, see 456, and also see 123 is flying elsewhere, they're going to make a stupid complaint.
The system may have a tentative plan for what aircraft will operate what flight, but it's subject to change up to the very last minute. I've had last minute gate changes because it was the fastest way to swap aircraft.
But if someone's going to check at 0800, see FIN 123, then encounter a delay, see 456, and also see 123 is flying elsewhere, they're going to make a stupid complaint.
Aug 27, 2022, 11:50 pm
#937
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,924
How many of these people were looking at the FIN vs seeing that their inbound was coming from YYZ at gate C43, now their delayed flight is showing inbound was from YUL at C47? I'm not sure they've actually solved the problem they think they're trying to solve. (If our postulations about their motivations are correct)
That said since I fly routes with CR9s it's really handy to see the fin since I can sometimes figure out if I'm getting one of the nice ones with TVs or if I'm going to have to entertain myself.
Aug 28, 2022, 4:41 pm
#938
Join Date: Jul 2008
Posts: 195
Another frustrating experience. Mobile app offered a couple of one way flights YYJ - FLL for 16K in economy. Go to book and it starts to produce errors and won't accept payment. Go to AC.COM and nothing under 34k. Ended up booking a redeye in PE for 38.5. I have about 20 hours to find something more appealing!!
Aug 29, 2022, 12:16 pm
#939
Join Date: Jul 2008
Posts: 195
Bonus
I am confused yet again.
Just booked a reward flight for 33,320 points. When I look on the mobile app at the transactions it shows this number of points deducted. When I expand it it shows a promotional bonus of -25,170 and a base of -8,150. Since when did bonus's gouge you!! Do you think I could phone to refuse the bonus!!
Just booked a reward flight for 33,320 points. When I look on the mobile app at the transactions it shows this number of points deducted. When I expand it it shows a promotional bonus of -25,170 and a base of -8,150. Since when did bonus's gouge you!! Do you think I could phone to refuse the bonus!!
Aug 30, 2022, 7:01 pm
#940
Join Date: Dec 2020
Programs: Air Canada
Posts: 5
FIN numbers removed from app????
Has anyone noticed that AC has removed the fin numbers from the app when checking flight status? Can anyone check and see if their FIN are showing?
I can’t post my photos until I have a minimum amount of posts
my suspicion is that AC is hiding them so passengers can’t see which aircraft is being swapped out… I’ve been told three times on three different trips this summer that the delay was caused due to aircraft safety issues only to find out via Flightaware and Flightradar24 that the aircraft just flew a different route… CBC is all over this right now with Sophia Harris
I can’t post my photos until I have a minimum amount of posts
my suspicion is that AC is hiding them so passengers can’t see which aircraft is being swapped out… I’ve been told three times on three different trips this summer that the delay was caused due to aircraft safety issues only to find out via Flightaware and Flightradar24 that the aircraft just flew a different route… CBC is all over this right now with Sophia Harris
Aug 30, 2022, 7:06 pm
#941
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Aug 31, 2022, 5:33 am
#942
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
I am stuck on a 5 hour flight on a 737. Without knowing the FIN, I don't know if the Wifi works.
I am stuck on a crappy plane + I cannot plan my day.
Annoying
I am stuck on a crappy plane + I cannot plan my day.
Annoying
Aug 31, 2022, 8:17 am
#943
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Aug 31, 2022, 9:38 am
#944
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Aug 31, 2022, 3:49 pm
#945
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567