Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#241
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,182
Interesting comment under Kate's column
farnorthtrader says:
November 15, 2019 at 2:10 pm
farnorthtrader says:
November 15, 2019 at 2:10 pm
First Lins77, this is not just a first world problem, in the traditional sense of the phrase. This is not whining about not getting an upgrade (although there was mention of upgrade issues, but not the point of the post), it is about a complete shutdown of a booking system for a major piece of the Canadian transportation system. This is about people trying to get to business meetings, people trying to get to family emergencies and any number of other possibilities and there will be, in many cases, no other options.
Now to what I was actually going to write about before that silly comment caught my eye!
We will be flying Edmonton to Dubai (connecting in Toronto) on the 21st and I am concerned about what this might do to us. I left a 10 hour connection and 10 other possible routings that they could switch us to and still make our connection, but if our flight gets cancelled and they can’t move us to another that day, we are screwed. (yes, Lins77, in our case, this is a first world problem!)
For them to do it in the winter (in Canada), when there are very likely to be delays, misconnects and cancellations, seems ill planned. They are already unable to even put your calls into the hold queue much of the time, so I don’t imagine anybody will be getting through to them when this hits. Yesterday, I had to call them because they had somehow, because of a 9 minute schedule change, decided to leave 5 members of my family on the same flights, but to switch my flights to completely different ones. My first call was terminated because the hold queue was too long and they could not put anyone else into it. My second call (2 hours later) was picked up after roughly 75 minutes. This is pretty much the experience that everyone can expect all winter in Canada, so to add this mess to it doesn’t make much sense to me. I have to assume that on the 21st, if there are any problems, our only option will be at the airport and even that may not be of any use. September, October, April, May sure seem like better times to try this experiment.
Now to what I was actually going to write about before that silly comment caught my eye!
We will be flying Edmonton to Dubai (connecting in Toronto) on the 21st and I am concerned about what this might do to us. I left a 10 hour connection and 10 other possible routings that they could switch us to and still make our connection, but if our flight gets cancelled and they can’t move us to another that day, we are screwed. (yes, Lins77, in our case, this is a first world problem!)
For them to do it in the winter (in Canada), when there are very likely to be delays, misconnects and cancellations, seems ill planned. They are already unable to even put your calls into the hold queue much of the time, so I don’t imagine anybody will be getting through to them when this hits. Yesterday, I had to call them because they had somehow, because of a 9 minute schedule change, decided to leave 5 members of my family on the same flights, but to switch my flights to completely different ones. My first call was terminated because the hold queue was too long and they could not put anyone else into it. My second call (2 hours later) was picked up after roughly 75 minutes. This is pretty much the experience that everyone can expect all winter in Canada, so to add this mess to it doesn’t make much sense to me. I have to assume that on the 21st, if there are any problems, our only option will be at the airport and even that may not be of any use. September, October, April, May sure seem like better times to try this experiment.
#244
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,166
Depends how much flying you'll be doing. But you should read the post that yyznomad made today, in this thread
Air Canada Super Elite 100K: The Best Top-Tier Airline Elite Status (Nov 9 2019)
Air Canada Super Elite 100K: The Best Top-Tier Airline Elite Status (Nov 9 2019)
#245
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Concierges will be able to manually clear upgrades for VIP and SE at the gate.
They will also have to deduct the credits manually.
I'm not sure how this will work at hubs, but I'm now much less concerned about HKG-YVR.
They will also have to deduct the credits manually.
I'm not sure how this will work at hubs, but I'm now much less concerned about HKG-YVR.
#246
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,231
#247
Join Date: Nov 2012
Location: YWG
Posts: 2,272
Was reading the OMAAT article. So SE travel companions on the same booking will not be getting complimentary preferred seating.
Anyone know if this is a permanent enhancement or just temporary given the Amadeus switch?
Still waiting on 2020 Program deets *sigh*...
Anyone know if this is a permanent enhancement or just temporary given the Amadeus switch?
Still waiting on 2020 Program deets *sigh*...
#248
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Temporary. Everything stupid is temporary.
#250
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 282
#251
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
But again, there's a huge difference between HKG and YYZ. There's always a concierge at the gate in the former.
#252
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 282
Ah, so you mean that would require a concierge at the gate? So I can't call up the concierge line, do an SDC and then eUpgrade, because it won't clear, right?
Last edited by pilot007; Nov 16, 2019 at 5:05 am Reason: fix typo
#253
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
It just seems like upgrades being processed in a call center are a recipe for disaster for gate agents.
#255
Join Date: Jan 2002
Location: YYZ
Posts: 1,146
I am a bit concerned about the preferred seat issue for travelling companions. Has this already started?
I am taking the family home to Alberta for the holidays I have two small children. It is a rouge flights so we absolutely need the bulkheads seats.
As a SE100k it seems silly they want me to shell out a few hundred bucks for 4 preferred seats.
Anyone know how long this will last? If I book pre Nov 18 will I have access to preferred seats?
I am taking the family home to Alberta for the holidays I have two small children. It is a rouge flights so we absolutely need the bulkheads seats.
As a SE100k it seems silly they want me to shell out a few hundred bucks for 4 preferred seats.
Anyone know how long this will last? If I book pre Nov 18 will I have access to preferred seats?