Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#151
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#152
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Are you sure it's confirmed for full 12h? I thought I read up thread it's scheduled for 2, but up to 12 allocated just in case.
12 hours of reservations potentially going to OALs is a lot of money.
#153
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12 hours of black out is a very very very long time for airport / reservations operations.
Are you sure it's confirmed for full 12h? I thought I read up thread it's scheduled for 2, but up to 12 allocated just in case.
12 hours of reservations potentially going to OALs is a lot of money.
Are you sure it's confirmed for full 12h? I thought I read up thread it's scheduled for 2, but up to 12 allocated just in case.
12 hours of reservations potentially going to OALs is a lot of money.
For passengers who desperately need to travel last minute at the most expensive fare, they can always show up at the airport and fly as a "Go Show" (no reservation) passenger. They just get listed in DCS without a reservation. Whether AC will actually allow this is another story.
#154
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Airport operations are unaffected.
For passengers who desperately need to travel last minute at the most expensive fare, they can always show up at the airport and fly as a "Go Show" (no reservation) passenger. They just get listed in DCS without a reservation. Whether AC will actually allow this is another story.
For passengers who desperately need to travel last minute at the most expensive fare, they can always show up at the airport and fly as a "Go Show" (no reservation) passenger. They just get listed in DCS without a reservation. Whether AC will actually allow this is another story.
#156
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Success? Rollout? Polaris was abandoned before it ever went into use and AC swallowed a big loss in the process. More here.
#157
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I even remember sending a message (DM) on Twitter as a concerned passenger to the Amadeus asking their sales team to reach out to Air Canada a couple years ago!
#158
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#159
Join Date: Nov 2017
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Success? Rollout? Polaris was abandoned before it ever went into use and AC swallowed a big loss in the process. More here.
#160
Join Date: Dec 2000
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Note: LH uses the same system, and when upgrades are processed within the DCS, the new boarding pass still shows the original fare code (eg. Y, B, H, V, Q etc.) but with a new seat assignment in Business Class.
#161
Join Date: Jan 2010
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If someone could explain to me what prey tell is the issue with RES3 in general. Compared to the likes of other airline's IT systems it seems to be doing well. When was the last time RES3 fell over and left a group of travellers stranded? Sure the new Amadeus system may fix a couple shortcomings in the existing system but it may also break other things. Only time will tell...
Amadeus Altea is a hosted system that is fully supported. Almost all of AC's *A (notable exception is UA) and major interline partners use it. The advantages of this are huge, as Altea is 'shared' system and all carriers involved in a reservation use the same PNR (no shadow copies or sync issues) - this is why you will see the same record locator for Amadeus carriers. The DCS system is also much more flexible and easier to use (AC has to use Sabre Qik overlays for reservations and DCS in order to allow for any shed of agent productivity).
This is something long overdue for AC and although there may be a few bumps in transition, it will be worth it in the end for them.
#162
Join Date: Nov 2017
Posts: 3,359
Amadeus Altea is a hosted system that is fully supported. Almost all of AC's *A (notable exception is UA) and major interline partners use it. The advantages of this are huge, as Altea is 'shared' system and all carriers involved in a reservation use the same PNR (no shadow copies or sync issues) - this is why you will see the same record locator for Amadeus carriers. The DCS system is also much more flexible and easier to use (AC has to use Sabre Qik overlays for reservations and DCS in order to allow for any shed of agent productivity).
#163
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If you want to look at it from a business project standpoint then sure it was a failure - money down the drain. On the other hand, it was possibly also a great low risk learning experience for the IT team on how not to do a roll out. In terms of operational impact, I can't see any. As far as I can tell no flights were impacted by this project.
Originally Posted by D582
This is something long overdue for AC and although there may be a few bumps in transition, it will be worth it in the end for them.
Agree a new res. system is needed but will see how smooth the transition will be.
#164
Join Date: Apr 2011
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Does this mean once and for all I’ll be able to select seats on an Aeroplan res with segments flown by * partners like I can already do on UA? What about being able to check for cash confirmed upgrade offers between booking and OLCI like I can on LH and UA? As a (for now) UA frequent flyer I would be curious to see how well the system meshes with SHARES their res system and whether baggage handling will operate smoothly, although that might be a question best posed for another thread
#165
Join Date: Nov 2017
Posts: 3,359
Meanwhile UA will happily let me select seats on an AC flight on a UA itinerary.
Again it will be interesting to see how Amadeus improves the existing reservation experience for us frequent travellers. If it means more services available and fewer calls to the reservation desk that would be great. I for one, would like to see the ability to search for a specific fare code (i.e. just show me G fares) since that is more helpful for milage accrual than Flex which may ticket into an A fare and only earn 25% RDM on UA.