Flight/Origin-Destination: AC 8541 YYZ-YQT
Date:
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? Y; Y
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Y
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Eventually
Was a pre-departure beverage offered on the ground? Y
Did crew offer to hang your jacket? Y
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y; N/A
Did crew offer a hot towel prior to the meal service? Y
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45 min
How was the quality of all the meals? Average
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Y

Overall experience/any other comments

ALL OF THE OVERHEAD BIN SPACE IN J WAS TAKEN BY DEADHEADING CREW MEMBERS. They boarded before everyone else and took full advantage of that privilege. This was especially annoying because there is extremely limited overhead bin space on the CRA in the first place. And before the "deadheading crew are gods" faction chimes in, not all of these crew were even operating a flight that day--I heard them talking about their assignments.

I have just flown LGA-YYZ having been cancelled off the Ottawa flight due to technical problems. (Friday AC721)

A few minutes after take off we had a dive and the engines were cut (never had that before!).

Then saw a plane fly left to right slightly above us. A close miss?

Great pilot! Thanks! ^

2222

Flight/Origin-Destination: YEG-YYZ
Date: November 1, 2010
Cabin: J
Status: AC*SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? No priority security available at YEG.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, no feedback - service/selection was satisfactory.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus distributed on the ground. Orders taken by status after the seatbelt sign was turned off after takeoff.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About an hour. Interesting point - I guess ice cream and cookies weren't available, so we got served mixed nuts about an hour prior to landing in YYZ.
How was the quality of all the meals? Breakfast hit the spot!
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Flight/Origin-Destination: YYZ-IAH
Date: November 1, 2010
Cabin: J
Status: AC*SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Did not use priority security after the pre-clearance area, even though it was available. Wouldnt've made that big of a difference, anyway.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, no feedback - service/selection was satisfactory.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? About 15 minute delay due to late arrival of aircraft. No updates provided by agent.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay once on board
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Orders taken by status after the seatbelt sign was turned off after takeoff - no newspapers or menus offered.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About an hour.
How was the quality of all the meals? Cold salad and tough chicken :td:
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Flight/Origin-Destination: AC460 YYZ-YOW
Date: 1 Nov 10
Cabin: Y
Status: SE

Pre departure
Was check in quick and efficient? In-transit
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a
Was priority boarding offered (if applicable to your status) and efficient? No. Everyone was in the Priority line. When I was almost at the desk, someone walked up on the "normal" side and they were processed immediately. :mad:
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - Y cabin:
Were the crew professional & well groomed? Absolutely
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 mins
How was the quality of the meal/Onboard cafe? n/a
Did the cabin crew offer water regularly throughout the flight? n/a, flight is too short.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Non-priority bags arrived first.

Overall experience/any other comments
Less than sterling recognition of FF benefits.

Flight/Origin-Destination: LAS-YUL
Date: nov 3/2010
Cabin: j
Status: ac*e

Pre departure
Was check in quick and efficient? yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? Y
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Y
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Y
Was a pre-departure beverage offered on the ground? Y
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? menus / newspaper on ground, meal order taken in flight
Did crew offer a hot towel prior to the meal service? Y
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? I eat GF, it was gross as usual.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No

Post departure
If you have checked baggage, did it arrive within reasonable period of time? YUL is slow for baggage. Tagged priority and was the third bag out.

Overall experience/any other comments Very smooth checkin and boarding. I wish the special meals were the same quality as the regular meals.

Flight/Origin-Destination: AC854 YVR-YUL
-Date: 2010-11-03
Cabin:J
Status: Elite

Pre departure
Was check in quick and efficient? N/A Checked in on previous leg
Did you use priority security (if eligible) and if so, was it quick and efficient? Priority security at YVR was a mess despite there being hardly anyone there. There was only one machine operating so one queue. When one of the passengers whined they brought all the priority people to the front of the queue in front of people who were about to walk through the machine which is poor form. They should bring one person at a time up just up ahead of people busy unpacking their bags on the table.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? I especially like that they didn't announce the flight until it was actually time to go. I wish they would do their job at YYZ like this.

Was priority boarding offered (if applicable to your status) and efficient Yes, it was very efficient.

If there was a delay, did the gate agent provide timely updates? N/A


Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? ?
Was a pre-departure beverage offered on the ground? Yes. Actually I requested both the champagn and orange juice and the FA brought it pre-mixed and joked about it. That was the bright spot of the service on the trip. The rest was pretty standard with not much warmth.

Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air).Newspapers on the ground, menus and meal orders in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure, there was a delay due to turbulence. Actually I think I preferred it this way -- I normally find the food a bit overwhelming at the regular pace. The communication from the flight deck was very good about the delay and managed to minimize interruption as well.
How was the quality of all the meals? Actually it was better than usual. The salad was quite nice this time. The beef was ok. The fruit was fresh and tasty. The breakfast was, well, see below.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Priority baggage worked even after a connection at LHR.

Overall experience/any other comments
Meal orders were taken from front to back right aisle then left aisle. I didn't overhear whether anyone didn't get their selection. I always assumed this just meant they weren't afraid of running out of anything.

I was greeted by name when the SD was taking orders which was actually kind of nice. I found it less jarring than than the SD introducing themself by name which I've seen before.

The breakfast (omelette and sausage) was a bit sad. It seems breakfasts are hard to do well on planes :(

Flight/Origin-Destination: YYZ-FRA
Date: 11/6
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes (online)
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a (running late)
Was priority boarding offered (if applicable to your status) and efficient? Yes (but they had two flights leaving at side-by-side gates within 10 min of each other, so the gate area was a zoo)
If there was a delay, did the gate agent provide timely updates?
n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? no newpapers offered. Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) n/a (I was asleep after take-off and skipped the meal)
How was the quality of all the meals? n/a
Did the cabin crew continiously top up the beverage of your choice throughout the flight? n/a


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a
Overall experience/any other comments:
Great flight - arrived almost an hour early in FRA.

[B]Flight/Origin-Destination: # 263 YYZ - YWG
Date: 22 Oct. 2010
Cabin: J
Status: None to speak of.

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? I saw no sign of priority security, but it was quick anyway.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Friendly staff, the usual food items but no single malt unlike some other MLLs
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground; meal order taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90 minutes.
How was the quality of all the meals? Excellent. I wouldn't normally order beef tenderloin on a plane, but it was surprisingly good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.

Overall experience/any other comments It was a delightful flight. On the return trip I had an almost identical experience, except there were no menus. But being my third J flight in October I had it memorised. [/B]

Flight/Origin-Destination: AC18 HKG-YVR
Date: 2010-10-21
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? NO. The Air Canada in-town check agents in on the Airport Express are brutal. Had to ask for supervisor clarification as we were provided with wrong information repeatedly.

Did you use priority security (if eligible) and if so, was it quick and efficient? No, there was no line at the regular queue.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Both the UA and TG louges offer a good selection of snacks and drinks.

Was priority boarding offered (if applicable to your status) and efficient? N/A, was late to the gate as the GA failed to notify the lounge of boarding as promised.

If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 15mins after seat belt sign off
How was the quality of the meal/Onboard cafe? Fine, if you like carbs and sodium galore.
Did the cabin crew offer water regularly throughout the flight? Only a few times, only 3 beverage services on an 11hr flight :td: generally insufficient.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A, checked through on YVR’s new fancy pants transboarder luggage gizmo.

Overall experience/any other comments
The gate staff in HKG made numerous errors. The contract staff (sats) were rude and seemed to be lacking the necessary training to do many tasks. The only Air Canada uniformed staff at the gate was not any better. A formal complaint was raised about their embarrassing performance and has since been resolved.

Flight/Origin-Destination: AC 564 YVR-LAS
Date: 2010-10-08
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? N/A - Connection.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A - none available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? It would be helpful if the lounge was signed on the airport way finding signs for those of us that don’t connect via YVR often.
Was priority boarding offered (if applicable to your status) and efficient Yes (:eek:)
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground, dinner orders in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.h hrs?
How was the quality of all the meals? Below average. The chicken, which is normally quite good, was dry.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? No, the bar cart had been catered incorrectly according to the SD, thus only a very limited selection of drinks was available.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Nope, lots of non-priority bags came out first...

Overall experience/any other comments IFE on this flight failed miserably. First a seat reset, then two complete A/C resets, each taking 30+mins. End result, no IFE for the entire flight.

Flight/Origin-Destination: AC150/YVR-YUL
Date: Nov 7
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Line up at SE desk, kiosk by SE desk was busted, had to go over to main area to check-in with any speed.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Normal
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Well groomed but chatted amongst themselves in the galley in very lound voices (easy to hear in row 4)
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Not until after the safety video
Was a pre-departure beverage offered on the ground? Not until immediately before pushback. Drinks were distributed and then the FA immediately walked around collecting the glasses.
Did crew offer to hang your jacket? Yes, returned wrong jacked at end of flight.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on ground. Meal order in air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hrs
How was the quality of all the meals? Normal
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Only saw 2 trips through the cabin for top ups.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A - connecting

Overall experience/any other comments
1) IFE didn't work for a number of Y passengers. As a result it was rebooted a number of times. Eventually it cascade failed into the J cabin. On a 4+ hour flight I wasn't able to finish a movie. Compensation provided (seemingly) to everyone on board. The map didn't work at all during the flight.
2) FAs allowed Y passengers to use the washroom in the gate cabin throughout the flight. At one point there were 4 people from Y lined up in the J cabin waiting to use it. This was partially due to the FA deciding to keep the curtain closed and not allow anyone into the galley while waiting.
3) Front cabin flight attendant and SD chatted in very loud voices which could be heard in easily in row 4.

Flight/Origin-Destination: AC161 YYZ-YVR
Date: 5 Nov 10
Cabin: Y
Status: SE

Pre departure
Was check in quick and efficient? In-transit
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes; there was the veggie tray service inoperation
Was priority boarding offered (if applicable to your status) and efficient? Yes. Non priority customers were in the line too. I saw their BP.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - Y cabin:
Were the crew professional & well groomed? Absolutely
If there was a delay, were you provided with timely updates? yes but only after the delay event. We left about 15m late.
Was the IFE activated on the ground? yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 mins
How was the quality of the meal/Onboard cafe? The cheese and crackers are really tasty.
Did the cabin crew offer water regularly throughout the flight? Yes, twice.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? My bag was the first off the belt! ^

Overall experience/any other comments
I had the benefit of a seat with extra leg room but there was not overhead storage space. With the A321, the bins in this area are for emergency supplies. With non-priority passengers boarding early (and not rejected by the gate agent), they took the precious bins in this area so I had to store my carry on several rows behind me, even though I boarded early.

Flight/Origin-Destination: AC 63 YYZ-YVR
Date: Nov 5, 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, coffee good as always
Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No, and the anouncement that IFE was not working did not take place until 20 minutes after takeoff.
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 60 minutes
How was the quality of all the meals? Good quality
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Note: IFE is an area that AC uses to differentiate it's service from it's competitors. In my opinion by adertising the service in this way it forms part of the implied contract of service. While a compensation voucher was offerred, the 5% discount which was attached to the compensation is woefully inadiquate. By not advising customers of the actual compensation it creates the appearance that the card being offerred is designed primarily to prevent the crew from having to deal with complaints rather than compensating customers for a lack of service. Compensation on a paid J service like this should be either several hundred $ or at minimum 20% of the airfair as AC charge a premium for premium service which in this case was only partially offerred.

Flight/Origin-Destination: AC 7 YVR-HKG
Date: Nov 5, 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, no snacks other than prezels were available
Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Delay was not anounced untill after the departure time had come and gone. Boarding occured at the planned time.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 90 minutes
How was the quality of all the meals? Good quality
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

AC 756 - Biazzare
 

Flight/Origin-Destination: AC 756 SFO-YYZ
Date: 02 Nov 2010
Cabin: J
Status: AC Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Not quick (line shared with AA), but moved faster than standard line.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Well-groomed - yes. Professional - some yes, some definitely no
If there was a delay, were you provided with timely updates? Updated about lack of air conditioning on ground (problem with backup generator)
Was the IFE activated on the ground? Not until after taxi started.
Was a pre-departure beverage offered on the ground? No. Water or juice would have been helpful given the heat (no air conditioning on the ground, and it was a warm, sunny day). However, the SD (in charge) did stand at the door offering left-over cookies from the inbound flight to late boarding Y passengers.:rolleyes:
Did crew offer to hang your jacket? After I asked (another FA - SD busy handing out cookies to oncoming passengers).
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newpapers - on ground. Menus distributed and orders taken by row in the air. Order taken by SD standing by my row with hand on hip saying nothing until I figured out that he wanted my order - he didn't ask what I wanted to eat.
Did crew offer a hot towel prior to the meal service? Cool, slightly damp towel arrived on the meal tray. Passenger in row ahead of me asked why no hot towel before - told by SD that was the way he did it.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1h30. Cookies + ice cream arrived about 30 minutes later (about 2h30 before landing).
How was the quality of all the meals? Ok. Even though his professionalism left something to be desired, the SD did bake a great cookie.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Occasionally. Passenger in front of me asked for decaf at the start of the flight. Told she could have it before dinner or after dinner, but not both. Told that they only load one packet, and there isn't enough for a cup before AND after dinner.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments

Boarding J passengers greeted by SD with their seat numbers (no names) and a hand flick down the aisle. Was not addressed by name at any point in the flight. Spilled my drink at start of flight - needed to stretch, so walked up to front galley and told SD that I'd had a spill and needed some napkins. He looked around, smirked, and passed me one thin brown napkin - that's it. One napkin didn't do it, and the FAs in Y were at the curtain between Y and J, so asked one of them for more. She came to my seat, helped me clean up the spill, and asked if I needed a refill. I commented to her that "he wasn't very helpful." That's it, that's all, except that I asked who was the in charge. Turns out the SD was the guy working J. Ok. I sat down and went back to my newspaper. The helpful FA went up to the galley, had a conversation with the SD, and he approached my seat. He leaned over, about 12" from my face and hissed "you didn't ask for help, you asked for a napkin!" He stared at me, made a few other comments about me not asking him for help, and maintained a bug-eyed stare as he walked backwards back to the galley. I didn't say much at the moment, as I was really surprised and uncomfortable. Is the J cabin now self-serve? All I had said was that he was "not helpful", and couldn't understand why he was trying to escalate the situation with a confrontation. I certainly got put in my place! Avoided him as much as I could for the rest of the flight as I had no idea what he might do next. Maybe the heat during boarding had overly affected him - I don't know. Other passengers in J were commenting about the strange service during deplaning.