Flight/Origin-Destination: AC121 YYZ-YYC
Date: October 13, 2010
Cabin: J
Status: Elite

Pre-departure
Was check in quick and efficient?: Yup. OLCI.

Did you use priority security (if eligible) and if so, was it quick and efficient?: Nexus line, and I was the only guy in it.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. Rye and Ginger was nice.

Was priority boarding offered (if applicable to your status) and efficient?: Yes. Worked fine.

If there was a delay, did the gate agent provide timely updates?: NA

Onboard - J cabin:
Were the crew professional & well groomed?: Exceptionally.

If there was a delay, were you provided with timely updates?: Yes.

Was the IFE activated on the ground?: For most people; but mine was broken for the entire flight.

Did crew offer to hang your jacket? Yes.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed on the ground. Orders were taken in the air by status.

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours.

How was the quality of all the meals? Acceptable.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA

Overall experience/any other comments: Brilliant SD today. Would highly recommend him for advancement.

Flight/Origin-Destination: AC555 LAX-YVR
Date: 11OCT10
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Transfer from AKL
Did you use priority security (if eligible) and if so, was it quick and efficient? No
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Soup is good. Staff quickly top up food and clears tables.^
Was priority boarding offered (if applicable to your status) and efficient? Yes. PA clearly tells pax where to line up.
If there was a delay, did the gate agent provide timely updates? No delay


Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? A few minutes delay.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 50 minutes
How was the quality of the meal/Onboard cafe? Sandwiches all sold out by the time the food cart get to my row 30
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Arrived in 25 minutes. My priority tagged luggage came out in the first batch.

Overall experience/any other comments Overall, everything is as expected (including the unfunctional map). Disappointed not having the sandwiches. FA charged the snacks purchased by the kid sitting next to me to my credit card.

Flight/Origin-Destination: AC443 / YOW-YYZ
Date:08-OCT-2010
Cabin:Y
Status:AC *E

Pre departure
Was check in quick and efficient? - Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? - Nexus Line, yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? - n/a
Was priority boarding offered (if applicable to your status) and efficient? - Plane was boarding as I arrived to gate, used the Priority line, no one standing in it, for once.
If there was a delay, did the gate agent provide timely updates? - n/a

Onboard - Y cabin:
Were the crew professional & well groomed? - yes
If there was a delay, were you provided with timely updates? - n/a
Was the IFE activated on the ground? - NO - In fact, not until we were airborne and the seatbelt sign came off
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? - As soon as the seatbelt sign came off
How was the quality of the meal/Onboard cafe? - The water was great
Did the cabin crew offer water regularly throughout the flight? - Short haul flight, n/a

Post departure
If you have checked baggage, did it arrive within reasonable period of time? - n/a

Overall experience/any other comments
- Yet another flight where the IFE was not turned on at the gate

Flight/Origin-Destination: AC458 / YYZ-YOW
Date:08-OCT-2010
Cabin:Y
Status:AC *E

Pre departure
Was check in quick and efficient? - Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? - Nexus Line, somewhat efficient. I still find that in YYZ they tend to move allot of people from the normal lines to the priority lines which slows things down.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? - n/a
Was priority boarding offered (if applicable to your status) and efficient? - Yes
If there was a delay, did the gate agent provide timely updates? - n/a

Onboard - Y cabin:
Were the crew professional & well groomed? - yes, however one of the F/A's was on her cell phone in the cafe next to the gate before the flight and was having a lound and animated conversation featuring some colourful expletives. Andrew, PM me for details if you are interested.
If there was a delay, were you provided with timely updates? - n/a
Was the IFE activated on the ground? - YES
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? - As soon as the seatbelt sign came off
How was the quality of the meal/Onboard cafe? - The water was great
Did the cabin crew offer water regularly throughout the flight? - Short haul flight, n/a

Post departure
If you have checked baggage, did it arrive within reasonable period of time? - n/a

Overall experience/any other comments
- This flight was one of the better Rapidair flights I've taken in the last few weeks.

On flight 594 LAS-YYZ Red Eye overnight. Tried to upgrade at the gate about 45-minutes prior to departure (and when the gate agent finally arrived) with certs but was told the flight was closed and we could not be upgraded. Took our seats in Y then after take off noticed the in charge moved the two people in the B and E seats of the first row of economy into J! Truly pissed off that LAS closes the flight so early and has no means at the gate to process last minute upgrades.

Service was otherwise spotty. Why must one ask for a full can of tomato juice? Do FAs not have a print out indicating who should be getting the Latitude fare $7 credit?

They were likely P or E pax:p:D

Flight/Origin-Destination: AC121/YHZ-YYZ
Date: Oct 16
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? No, but the agent was working hard to get the correct status assigned to my tickets amongst other things.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Front desk was very approachable and helpful.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? Yes, no

Onboard - J cabin:
Were the crew professional & well groomed? So-so
If there was a delay, were you provided with timely updates? Update provided by the captain once the flight had boarded. His estimates for getting under way were correct.
Was the IFE activated on the ground? Yes, but it took a while
Was a pre-departure beverage offered on the ground? Yes. Instead of a selection of water/OJ on a tray, the FA approached with a selection of empty glasses and a bottle of water asking if we'd like "water or juice". Water was poured in front of you, juice was provided on demand. I've never seen this before and it seemed a little bit low brow. Some people seemed apprehensive about asking for juice.
Did crew offer to hang your jacket? Yes, but not until well into the delay.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No menus provided. A semi accurate description of the options was verbally provided.
Did crew offer a hot towel prior to the meal service? Yes. Unlike most flights this didn't happen until well after drinks were provided after takeoff.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5+ hrs
How was the quality of all the meals? Okay, but no vegetarian option was catered. This was a very big oversight.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Sort of.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A connecting
Overall experience/any other comments
This was the most disappointing J service of the 80+ that I've had this year.
The fine point were:
- missing pasta from catering
- the service was sloppy and disjointed
- the food took forever to be provided (required a 2nd heating)
- when provided the trays still had the plastic covers on the salad and cheese cake
- once the main course had been re-re-heated, it was delivered to the seats with the foil cover still on it
- the front galley curtain was closed for under five minutes through the entire flight. Thankfully the FA didn't sit down and make us watch her take a break
- when served and the FA serving the cabin seemed like she was being pushed to the edge of her abilities

Flight/Origin-Destination: AC33/YYZ-YVR
Date: Oct 15
Cabin: Y
Status: SE

Pre departure
Was check in quick and efficient? OLCI. No wait to check luggage.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Fairly busy but there was ample food and drink.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? - Yes
If there was a delay, were you provided with timely updates? - n/a
Was the IFE activated on the ground? - No
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? - As soon as the seatbelt sign came off
How was the quality of the meal/Onboard cafe? - OK
Did the cabin crew offer water regularly throughout the flight? - Offered drinks once, water twice

Post departure
If you have checked baggage, did it arrive within reasonable period of time? - yes, 15 mins; mostly priority bags coming out first

Overall experience/any other comments
N/A

^^
Flight/Origin-Destination: LHR-YYZ
Date: 15-Oct-2010
Cabin: Y
Status: *G

Pre departure
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used London Lounge, Good as usual
Was priority boarding offered (if applicable to your status) and efficient? It was

Onboard - Y cabin:
Were the crew professional & well groomed? Yes, quite friendly as well.
Was the IFE activated on the ground? Yes, and was a pleasure to use
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30min
How was the quality of the meal/Onboard cafe? Good
Did the cabin crew offer water regularly throughout the flight? Yes



Overall experience/any other comments
I flew AC for the first time in about 10 years at the weekend (LHR-YYZ-ATL-YYZ-LHR) in Y, and it was truly a pleasure.

-The aircraft were in great shape
-The cabin crew and airport staff were accommodating and humorous
-The food wasn't good.
-EnRoute is a great entertainment system (too many Ad's though)
-EmPower plugs at every seat? Whohoo!

The most pleasant surprise was YYZ. The new terminal is fantastic and the lounges might be my new favourites in the *A system.

Even got bumped up to C on the Jazz flight from ATL-YYZ.

Often we get so accustom to using a few regular airlines, we forget how well they compare to others. (I'm comparing to the carriers I use most often LH, CO, US, UA)

Now if I can only get that damned song in the Telus commercial with the dolphins out of my head...

Flight/Origin-Destination: AC104/YOW-YHZ
Date: Oct 21
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes, OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Front desk was very helpful. Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A, small, 5 min delay
Was the IFE activated on the ground? Yes,
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? N/A - cheese try only
Did crew offer a hot towel prior to the meal service? Yes. Un
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Unsure.
How was the quality of all the meals? OK
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A connecting
Overall experience/any other comments
The crew was very professional and upbeat; a great flight.

FRA - YYZ (AMS-FRA-YYZ but this is FRA-YYZ only)
 

Flight/Origin-Destination: - AC877 FRA-YYZ
Date: Oct 21, 2010
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes (with Lufthansa agent in AMS)
Did you use priority security? N/A
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? Issues with the GAs

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Several delays but well informed
Was the IFE activated on the ground? NA
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? I think 35-40 minutes but it wasn't unreasonable.
How was the quality of the meal/Onboard cafe? It's Y class - it was rubber.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Half an hour from exiting the plane to the first bags coming off the plane. Is that reasonable for YYZ? T1 wasn't busy so I'm not sure ... I was irritated by the time it took, but I almost never check a bag and I had been up for 24 hours, so had less tolerance for anything.

Overall experience/any other comments
In other cities I have been through, the GAs start to determine UGs as soon as check-in closes. This is my third time through FRA where the GAs have taken my boarding pass, held it until everyone has boarded and THEN determined UGs. Fine if you are successful, but if you're not, then you have missed priority boarding and there is no space for your carry-on. Three of us were affected on this flight and ended up being boarded almost last with our original Y boarding cards. I had a premium Y class seat on a 763 (and there are so many SEs on FRA-YYZ that us lowly Es don't really stand a chance anyway), so the annoyance wasn't about not getting the UG, it was that everyone had boarded by the time the decision was made. This seems to be relatively unique to FRA (and see new thread about "can the GA actually NOT give me her name".

Flight/Origin-Destination: AC294 YVR-YWG
Date: 19OCT10
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient?Yes, yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? No delay


Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 30 minutes
How was the quality of the meal/Onboard cafe? so so.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? My priority tagged luggage came out in the first batch.

Overall experience/any other comments

Overall, everything is as expected. Map function not working. Noticed the volume of the ads has been turned down to normal level. Only got sound on one side of the headphone, need to wiggle/rotate the plug a number of times before getting sound on both side. Need to repeat this many times during the flight. Seat 31A.

Flight/Origin-Destination: AC231 YYC-YVR
Date: 22OCT10
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient?Transfer from YXE
Did you use priority security (if eligible) and if so, was it quick and efficient? Transfer from YXE
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Not much soup left at 2230hr. Surprised soup was still available.
Was priority boarding offered (if applicable to your status) and efficient? Yes. Lots of passenger swam the gate as soon as boarding announcement. Priority boarding not enforced.
If there was a delay, did the gate agent provide timely updates? Yes.


Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes, missing a passenger.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? No Onboard Cafe for this late night short flight.
How was the quality of the meal/Onboard cafe? n/a
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? All priority tagged luggage were lost for a short while. AC Luggage Service agent called the ramp and check the aircraft again. They were found at the tail end of the plane (supposed to be in front??). Arrived 10 minutes later.

Overall experience/any other comments. In flight service was as expected. Map function not working, showing "navigation data not available". Not happy with the "misplaced" luggage. Both GA should handle priority pax first and enforce "priority" like they do at LAX (may be those are UA agents that are used to enforcing priority).

Flight/Origin-Destination: 087 / YYZ-PVG
Date: 19/10/2010
Cabin: J
Status: United 1K (*G)

Pre departure
Was check in quick and efficient? Yes

Did you use priority security (if eligible) and if so, was it quick and efficient? N/A (connected thru LGA)

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. I really like the Maple Leaf Lounge at YYZ, both the Int'l and domestic lounges. I really enjoy having the option to take a shower before and after a flight here. I look forward to AC flights thru YYZ.

Was priority boarding offered (if applicable to your status) and efficient? Yes. Although AC never boards on time. Why post a boarding time if it is nowhere near the actual start of boarding?

If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes

If there was a delay, were you provided with timely updates? N/A

Was the IFE activated on the ground? Yes

Was a pre-departure beverage offered on the ground? Yes

Did crew offer to hang your jacket? No

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, news and menus were given prior to take off.
Meal orders were taken in the air. I know AC takes meal orders from its SE members first, but it seems strange and inefficient to jump around taking orders based on status. It's also a bit strange to not take orders from full-fare non-AC elite customers like myself (especially if they are Star Gold). I wish AC took orders based on seat location, and then dished out meal choices based on status/fare. I'd rather not have FAs skip passengers.

Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour maybe...it seemed appropriate this time. Takes forever to dim cabin lighting though.

How was the quality of all the meals? Great.

Did the cabin crew continiously top up the beverage of your choice throughout the flight? Part of the time. This service seemed inconsistent but tolerable.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments[/QUOTE]
Overall I'm pretty happy with AC and will definitely fly them again. I'm glad AC is part of the Star Alliance. Meal ordering could be more efficient though... FAs shouldn't have to randomly move around the cabin to take orders from SEs first. It's great that AC recognizes its elites, but it makes other *G and rev passengers feel alienated.

Thank you Air Canada!

Flight/Origin-Destination: AC612/YYZ-YHZ
Date: Oct 24
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes, used SE desk for first time
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes was adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, menus and orders all taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure, see below
How was the quality of all the meals? Not sure, see below
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Meal orders were taken by status on the ground which is the first time that I've ever had that happen (this being roughly my 85th J segment this year). As an SE, I was the 2nd person asked for their order and I asked for the beef. It seems the rest of the cabin asked for beef as well since the SD told the last couple of people seated near me that all she had left was Salmon.

Pasta isn't being catered anymore??? http://farm2.static.flickr.com/1342/...6b85b358_m.jpg

Once in the air, the meals started to be distributed beginning at the front of the cabin and working to the back. I was the last to be served and it turns out that they had miscounted the number of beef available and I was the odd man out. In the end it wasn't the end of the world for me. As I sat there and thought about it the odds of this happening were probably 1 in a 100 or less and it turns out this was my 100th segment of the year so there was some humour in it for me.