Flight/Origin-Destination: FRA-YYZ
Date: 11/11
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes (online)
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a
Was priority boarding offered (if applicable to your status) and efficient? Yes (priority lane on one side of check-in counters), but completely inefficient. The GA was pulling exec class people from the back of the line and bringing them up to the front (i.e. in front of other exec class people in the same line). Why??? If she thought there were non-exec class in the priority lane, she could have just checked boarding passes of the people in line and removed anyone who didn't belong.
If there was a delay, did the gate agent provide timely updates?
n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) n/a (I was asleep after take-off and skipped the first meal)
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
n/a
Overall experience/any other comments:
It would be nice if the FAs could take the menu order before take off (I believe it's the policy, but it's not consistently enforced). I wanted to request the Express menu option (to get my meal later in the flight), but was asleep by the time they came around (in the air) to take orders. So, they had cooked all the meals at the beginning and they were no longer fit-to-eat when I woke up later and wanted to get a meal. But, I will add that the FA that I spoke with was very accommodating and she managed to scrounge up a decent meal for me (made up of appetizers, rolls, cheese, etc..).

Flight/Origin-Destination: MEX-YUL
Date: 11/11/10
Cabin: J
Status: AC-E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used RCC at MEX, everything was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Asked for, and received a delayed meal. But all items collected within one hour of the start of my meal.
How was the quality of all the meals? OK. Nothing great, but not terrible either. Anything beats the food in MEX, so was glad to have something without tortillas and chilis :) .
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes, but since this was just water, it helps explain the many trips to the lav.

Overall experience/any other comments
Terrific flight, nice attentive crew. I don’t often fly in J for business trips, but decided to treat myself. Glad I did.

Also, as mentioned in another post, was glad the flight crew announced a couple minutes of silence for Remembrance Day at 11am. Very nicely done.

Flight/Origin-Destination: AC459 YOW-YYZ

Date:10 Nov 2010

Cabin: Y

Status:AC*E

Pre departure
Was check in quick and efficient? Y

Did you use priority security (if eligible) and if so, was it quick and efficient? NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - lounge pleasant as usual. Although not a problem, it might be worth noting that when any lounge gets refurbished in the future, many more electrical outlets should be provided to accommodate all the laptops and other electronics.

Was priority boarding offered (if applicable to your status) and efficient? Y -

If there was a delay, did the gate agent provide timely updates? NA


Onboard - Y cabin:
Were the crew professional & well groomed? Y

If there was a delay, were you provided with timely updates? NA
Was the IFE activated on the ground? Y
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10-15 min
How was the quality of the meal/Onboard cafe? NA
Did the cabin crew offer water regularly throughout the flight? Y

Post departure
If you have checked baggage, did it arrive within reasonable period of time? NA - had a connecting flight

Overall experience/any other comments
Quick, efficient, short flight - as it should be

Flight/Origin-Destination: AC137 YYZ-YVR
Date: 10 Nov 2010
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? NA - connecting flight

Did you use priority security (if eligible) and if so, was it quick and efficient? NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - the hot soup is always a good snack in the late afternoon/ evening

Was priority boarding offered (if applicable to your status) and efficient? Y

If there was a delay, did the gate agent provide timely updates?NA

Onboard - J cabin:
Were the crew professional & well groomed? Yes

If there was a delay, were you provided with timely updates? NA

Was the IFE activated on the ground? Yes

Was a pre-departure beverage offered on the ground? Yes

Did crew offer to hang your jacket? NA

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes - didn't pay attention as to when the meal orders were taken.


Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Again, didnt really pay attention ... certainly was reasonably timed.

How was the quality of all the meals? Good - the chicken and rice meal seems well suited for presumably re-heating in thehttp://images.ibsrv.net/ibsrv/res/src:http://www.flyertalk.com/get/forum/i...tor/smilie.gif aircraft.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes - and priority tags seemed to be effective.

Overall experience/any other comments

On time performance, crew was attentive, efficient, pleasant and just seemed genuinely nice. An absolutely excellent flight by all standards.

Flight/Origin-Destination: AC 115
Date: 11/11
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes, in YQT
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used lounge, didn't eat or drink
Was priority boarding offered (if applicable to your status) and efficient? Offered, not efficient due to circumstances (see below)
If there was a delay, did the gate agent provide timely updates? Yes

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? After 20 minutes on the ground
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were distributed on the ground; menus were not distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Quite good--chicken with saskatoon (?) berry sauce
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments

The departure of this flight was significantly delayed as the A333 that was scheduled to operate the flight developed a mechanical problem and didn't make it to the gate. AC took an A321 from a hangar and had to have it cleaned and catered. Some passengers had to be put on the 1800 flight.

Boarding was a bit prolonged as new boarding passes had to be given to everyone who was still on AC 115; the new passes were distributed for the most part by the GAs as ID was checked (some passengers got theirs in the lounge).

The GAs handled things quite well, and I think overall AC acted quite quickly to get the flight in the air. We arrived at YVR about 90 minutes behind schedule. The only significant disappointment was having to sit in 1C on a 321 rather than in a pod on the A333. I realize that the GAs just want to get everyone in a seat, but the bulkhead seats are really not very comfortable given the restricted legroom.

Flight/Origin-Destination:AC619
Date:Nov 10 2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, adequate
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? well groomed...questionable on professionalism
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No menu, no newspaper, meal order taken from front to back, once again resulting in me not getting my first preferance.
Did crew offer a hot towel prior to the meal service? No
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) No idea, I declined the remaining meal options
How was the quality of all the meals? N/A (see above)
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Absolutely not (see below)

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Connecting

Overall experience/any other comments
I think I found a new low in service in J class. I'm quite astonished. No pre-departure service other than hanging my jacket. First time ever not seeing hot towel service. When meal orders were taken the SD simply stared at me expecting me to be able to guess at what was being offered (remember, no menus). When I asked what meals they had he made me feel as though I was causing a great imposition. The SD, who was serving the J cabin throughout the flight, disappeared for most of the flight...and it wasn't behind the galley curtain. He went off to the Y cabin. Now I understand that this flight was full and that there was a bit of mild turbulence to start the flight, but w.t.f. buttercup? It was an E75 for crying out loud. Since the J class FA (the SD) was back in Y all the flight, drinks were not topped up. Throw in the front to back meal order taking which meant I didn't get my preferred meal on my 3rd straight flight and I'm slightly perturbed.

Granted, the pilot did announce the expectation of some "significant" turbulence on the flight and, as a result, kept the seatbelt sign on longer than normal. But the extra time with the seatbelt sign turned on amounted to 15min or less, so I don't see how it can be used as an excuse for skipping so much of the service.

Flight/Origin-Destination: AC414 - YYZ - YUL
Date: Nov 14 2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes/OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, it was both.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, all was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes, very.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground and it was a cheese plate, so no orders taken there.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 20 minutes (approx.)
How was the quality of all the meals? Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Connecting

Overall experience/any other comments
Impressive crew - very efficient and highly professional. All was done very well. SD (Matthew, I believe) deserves cudos.

Flight/Origin-Destination: AC8994 - YUL - YQM
Date: Nov 14 2010
Cabin: Y
Status: SE

Pre departure
Was check in quick and efficient? Yes/OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a - connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, all was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? N/A
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? N/A
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
No. I had one of the 5 checked bags lost, it arrived at my house the next night.

Overall experience/any other comments
One comment on missing bag issue. I called the SE desk as I recalled one other time when my bags were lost I got reasonably good service. I found out later today after several calls that you need to call Baggage Services and ask for the SE/E #. I would have thought the SE desk would be able to refer me to that #, but the two people I spoke to knew nothing about the SE/E baggage services# at all.

Flight/Origin-Destination: AC906 - YYZ - MCO
Date: Nov 7 2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes/OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a - connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, all was fine. I had kids with me, and I noticed for the first time the childrens room at the trans-border MLL. Great idea! On the way back, my kids were wondering where the "kids room" was--maybe not such a bad idea for MLL domestic if it was sound-proof.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground and meal orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure.
How was the quality of all the meals? Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.

Overall experience/any other comments Only a couple of waffles loaded, so none available when FA got to me; my son (also in J) was therefore not a big fan of the AC food offering :eek:

OK - just wrote some more trip reports. For you, Andrew!
http://www.flyertalk.com/forum/trip-...gary-ac-j.html
http://www.flyertalk.com/forum/trip-...lots-pics.html

Flight/Origin-Destination: AC 007 8am YYZ - YVR
Date: 16-Nov-2010
Cabin: J
Status:E

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus line - done the way security should be.
Did you use the Maple Leaf lounge and if so, any feedback in regards Yes, same old, but breakfast is tough to make exciting.
Was priority boarding offered (if applicable to your status) and efficient? Very well done - 4 GAs were working the check in and they were enforcing priority boarding.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Same old, but breakfast is tough to make exciting.
If there was a delay, did the gate agent provide timely updates? NA

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Started take off half an hour after scheduled departure, but boarded on time. No updates provided.


Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes, though they forgot to give it back to me at the end of the flight.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders taken 15 minutes after take off. Would have been challenging to do prior to take off given the number of Y passengers boarding.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Started serving 50 minutes into flight, wasn't paying attention to completion time.
How was the quality of all the meals? Again, breakfast is tough to make exciting.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Well enough

Post departure
If you have checked baggage, did it arrive within reasonable period of time? NA
Overall experience/any other comments
Seat 11A. Did not recline - mechanism wasn't working. SD attended to it before I noticed but reset didn't fix it. Tolerable on a day flight so I didn't really complain.

Large plane but seemed well staffed - crew were not terribly cheerful, but were nonetheless polite and were very good about attending to PAX issues. Not flying candy week, so the SD was a little surprised by the Ferraros. :)

5 hour delay
 

Flight/Origin-Destination: AC119 YYZ-YYC
Date: Nov 7 2010 Sunday
Cabin: J
Status: E

Onboard - J cabin:
crew was good, can't remember the details but the guy serving us was super happy and very attentive. Think the food was ok, i had an omelette. Personally i'm never thrilled with that - think it needs ketchup or something - but for airplane omelettes it was fine.
IFE was on most of the time - ground/air


Flight/Origin-Destination: AC41 YYC-HNL
Date: Nov 7 2010 Sunday
Cabin: J (and on the ground)
Status: E (though this really applies to the entire plane)

Pre departure
YYC around departure time we were told that the plane was hit by a fueling truck and there would be a 2 hour delay - I actually sent a complete update to ac.com but the ground crew was very good - they brought our the non-alcoholic drinks from the plane and gave us snacks
There were multiple updates which was excellent, we also got food vouchers
The delay was 5 hours

Onboard - J cabin:
The crew was good, professional, very apologetic
Don't think any beverages were offered on the ground, but i think we were all so keen to get off the ground no one noticed.

Was the IFE activated on the ground?
no IFE - old plane

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
think this was done once we were in the air, but we might have got the menus prior to takeoff

Did crew offer a hot towel prior to the meal service?
yup

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
yes

Flight/Origin-Destination: AC42 HNL-YYC
Date: Nov 14 2010 Sunday
Cabin: Y
Status: E

Onboard - Y cabin:
service seemed fine, IFE didn't use it
Note here:
priority bags weren't recognized, one priority bag came out in the first lot of bags, then a group of priority bags came out
think it took about 20 minutes for the first lot of bags to come out, maybe another 10 for the priority bags

Flight/Origin-Destination: AC174 YYC-YYZ
Date: Nov 15 2010 Monday
Cabin: Y
Status: E

Onboard - Y cabin:
IFE was on most of the time - ground/air
The guy in Y (think he was the one making the announcements) was incredibly happy (a good thing) and he seemed to be through the cabin bringing water and drinks by.

Note:
priority bags came out first! and reasonably quickly too - not what i expect from pearson, which is nice

[/QUOTE]

I know you're generally not supposed to respond to these, but YES !! Never any ketchup and as a good Anglo, for me, it's all about the condiments. I looked at my omelette and sausage this morning and thought "hmmm, .. needs ketchup". :)

Two thoughts;

Wines served on board listed in menu on trans-con Canadian/US flights.
Maple syrup on French toast is way too sweet.(breakfast flights eastbound)

All other items are done as advertised when it comes to J cabin North American trans-con flights.^

Flight/Origin-Destination: AC180 YVR-YYZ
Date: Tue 16 Nov 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient?
-Yes

Did you use priority security (if eligible) and if so, was it quick and efficient?
-Didn't use - security had so few passengers when I was there that everyone got handled quickly.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
-Good - the toast and cereal is a good thing to have available in the morning.

Was priority boarding offered (if applicable to your status) and efficient?
-Yes

If there was a delay, did the gate agent provide timely updates?
-Plane turned out to be delayed a little, but that may not have been know at boarding which seemed to be on time.


Onboard - J cabin:
Were the crew professional & well groomed?
-Yes

If there was a delay, were you provided with timely updates?
-Yes - were kept informed with delays apparently due to weather conditions elsewhere - were correctly told much of the delay would be made up during the flight.

Was the IFE activated on the ground?
-Yes. Oddly enough, there didnt seem to be any headphones placed on the armrest table as is (was) usually the case in J. Or maybe someone swiped them before I got there. Not a problem for me - always carry an extra pair anyway, or else would have asked for a set.


Was a pre-departure beverage offered on the ground?
-Yes

Did crew offer to hang your jacket?
-NA

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
-Don't remember when things were distributed - I think orders were taken in the air but I couldn't be 100% sure of that.

Did crew offer a hot towel prior to the meal service?
-Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
-Hmm - maybe an hour an hour and a half or so - was a fair amount of turbulence probably delaying things.

How was the quality of all the meals?
-Good - had the Beef and Potatoes which were fine. Couldnt figure out what the white round things about the size of marbles were in the salad.

Did the cabin crew continuously top up the beverage of your choice throughout the flight?
-Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
-NA - had a connecting flight

Overall experience/any other comments
-This is a really interesting one, given that my experience on this flight, although good, really contrasted with the experience on the flight out on AC137 YYZ-YVR Nov 10 (see the report). The crew (or at least the FA who I had most interactions with) was certainly efficient, polite etc, but didnt ever seem to smile or otherwise seem enthusiastic. Now I would be the first to say it shouldn't matter, and for that matter I would give anyone the benefit of the doubt and assume they were having a bad day, but the fact of the matter is that when I got of AC137, I sure had the feeling "What an absolutely great airline" where as when I got off AC180, I had no such lasting impression. And to be clear, I did not have a bad experience on AC180 at all, I just had a neutral impression. In fact the interesting thing is that the actual politeness, service, efficiency etc was probably very similar on both flights. So what really hit home to me is how much the crew really are the ambassadors of the airline, and ultimately even simply their mannerisms can leave a general impression resulting in how much you might want to fly with that airline again. I think this sometimes gets lost in the "main role of crew is for your safety" concept. Yes it is their main role, but their competence in that area does not leave a lasting impression on customers, at least on most flights.