|
Flight report and feedback thread
We often see various feedback posted on different threads so I would like to start this thread for you all to post your feedback to your travel experiences. Having a consolidated thread like this will provide us with extremely valuable feedback especially since most of you travel so often. Here in the Commercial group, we are responsible for designing the product specifications as well as working with all the branches in the company to ensure that the specs are followed consistently. This will help us identify gaps where we need to work on as we strive to improve our products and improve on consistency. It will also allow us to identify areas where we are performing well and pass on commendation. Let's keep this thread to feedback only and not have discussions in here.
Thanks all. My suggestion would be to copy the form below and select the onboard section pertaining to your cabin flown: Flight/Origin-Destination: Date: Cabin: Status: Pre departure Was check in quick and efficient? Did you use priority security (if eligible) and if so, was it quick and efficient? Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Was priority boarding offered (if applicable to your status) and efficient? If there was a delay, did the gate agent provide timely updates? Onboard - J cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Was a pre-departure beverage offered on the ground? Did crew offer to hang your jacket? Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Did crew offer a hot towel prior to the meal service? Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) How was the quality of all the meals? Did the cabin crew continiously top up the beverage of your choice throughout the flight? Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? Overall experience/any other comments |
Flight: AC1161
Date: 06/08/2010 Cabin: J Status: AC*E Pre departure Used kiosk to check-in (no checked luggage) Priority Boarding offered and used Onboard - J Cabin Professional and well groomed crew. Addressed by name when ordering meal. IFE active (and a working map!) on ground Pre-departure beverage was water only. No OJ on tray when leaving galley to start service Newspaper offered to aisle seat, but not to me (window) before moving to next row Meal order taken in air and possibly by status although I really wasn't paying attention this flight Hot towel provided before meal Meal tray was cleared about 1.5 hrs after departure Bevy was continuously topped up until I declined more Food quality (Cannelloni) was as I've come to expect, which is neither bad nor stellar...just adequate I guess. Overall, good flight by my needs. Did find it odd that when priority boarding was offered the only people in sight were E and SE. All families boarded later even though they were invited to from the start. |
ok, I'll bite
Flight: 032 Date: 2 aug 2010 Cabin: J Status: SE Pre departure Was check in quick and efficient? Y; Connecting off CA flight on AC ticket; unfortunate that transfer desk can't process in PEK, which means a long trip out to the check in area Did you use priority security (if eligible) and if so, was it quick and efficient? NA Was priority boarding offered (if applicable to your status) and efficient? Y/Y - suggest PEK agents could do a better job of explaining (in Chinese) the boarding procedure - lots of confusion is always evident Onboard - J cabin: Were the crew professional & well groomed? Y Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Yes. I know this is a long time FT preoccupation, and I know that AC has more important things to worry about. But you can call sparkling wine champagne as many times as you want - that doesn't make it champagne! Did crew offer to hang your jacket? NA. But I do like it that no one seems to mind that I dress in comfort for long haul. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? newspapers on the ground; drinks and meals only in the air Did crew offer a hot towel prior to the meal service? Y Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) - can't recall. How was the quality of all the meals? BIG variation between outbound (YYZ-PEK_ and inbound (PEK-YYZ). I generally don't order meals on the PEK-YYZ and wish I hadn't this time - starter, cheese and desert were fine; main (lamb) was overcooked and tasteless Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y Post departure If you have checked baggage, did it arrive within reasonable period of time? Overall experience/any other comments -maybe just me, but it makes a huge difference when SE meal orders are taken first and the SD comes by to say hello, as Sylvain did on this flight -I was on this flight a few weeks ago (July 4) and wished to take advantage of the express meal service (or whatever it is called - quick meal service on request at any time). When I woke up and requested it, SD told me that I had to request it in advance at the time meal orders were taken, and that mains were no longer available. If this is correct, then the menu should make this clear -movie selection is ok (ie I can still find something new after 4 transpacs this month); more tv rotation please -is it quite impossible to find a trilingual fa who could move through the announcements more quickly? -in an ideal world, on eastbound transpacs front J cabin would be dark (ie time at departure point) and mid J cabin would be bright (ie time at destination), and vice versa, and everyone would know this. Those of us who are trying to deal with jetlag would not complain about the meals being served at odd times. I know this is unrealistic and would cause as many problems as it would solve, but it's still on my wish list [/QUOTE] |
Flight: AC175
Date: Aug 4th Cabin: Y Status: SE Pre departure Was check in quick and efficient? Yes, concierge did everything, got us a car seat bag, checked our luggage, etc. Was very quick Did you use priority security (if eligible) and if so, was it quick and efficient? concierge Was priority boarding offered (if applicable to your status) and efficient? Yes, first ones on with baby If there was a delay, did the gate agent provide timely updates? No delay Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? yes Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 40mins How was the quality of the meal/Onboard cafe? same as usual - decent Did the cabin crew offer water regularly throughout the flight? yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Priority bags were on carousel when we got there Overall experience/any other comments: Our first time traveling with a baby (11 months old) and it was excellent. FAs were helpful and overall it was a pretty pleasant experience (especially since I purposely sat in the back of the Y cabin) |
Flight: 017 YYZ>YVR>HKG
Date: Thursday, July 29, 2010 Cabin: J Status: Elite PRE DEPARTURE Was check in quick and efficient? -Yes Did you use priority security (if eligible) and if so, was it quick and efficient? -Used the Nexus line which was quick and efficient Was priority boarding offered (if applicable to your status) and efficient? -Yes If there was a delay, did the gate agent provide timely updates? -N/A ************** ONBOARD - J CABIN Were the crew professional & well groomed? -Yes If there was a delay, were you provided with timely updates? -Delay before push back, we were provided with timely updates Was the IFE activated on the ground? -No - mine wasn't working. Service director ensured that he reset the system once we got up in the air. Because safety video didn't work, I received my own personal safety presentation Was a pre-departure beverage offered on the ground? -Yes Did crew offer to hang your jacket? -Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? - Newspapers, menus, and meal orders taken on the ground. Meal orders taken on the ground -- not by status Did crew offer a hot towel prior to the meal service? - Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) - 1 hour? Not sure How was the quality of all the meals? - Cannelloni -- very good for the airplane - Salmon -- dry - Beef(YVR>HKG) -- very good Did the cabin crew continiously top up the beverage of your choice throughout the flight? -Yes *********** POST DEPARTURE If you have checked baggage, did it arrive within reasonable period of time? - NO - Our priority bags were one of the last to come out ***************************** OVERALL EXPERIENCE / ANY OTHER COMMENTS - My wife and I thoroughly enjoyed our first experience in International Executive First. - While we didn't use them, the noise cancelling earphones looked flimsy - Cookies were brittle and were not hot, fresh and gooey tasting! |
I have an issue regarding meal orders in J international that I had been meaning to ask. What is the proceedure on meal service and orders. See below.
Flight/Origin-Destination: AC80 YYZ-LIM Date: July 19 Cabin: J (full fare paid) Status: E Onboard - J cabin: If there was a delay, were you provided with timely updates? Was a delay of about 1 hour. Aircraft showed up at the gate late (from MX?) and was about 35 degrees C onboard as APU wasn't working (same with the Air Conditioning). Engines took a few tries to be started with alternate APU truck (needed two of them). We boarded and sat on the hot plane for about 45 mins waiting for them to start the engines with no AC. Crew appologized but that was basically it (obviously they were hot and there was nothing they could do)... wasn't a good start to a 8 hour flight sweating buckets and being "icky" for the rest of the flight. No joke of the 35 C temp either... the plane was probably in MX in the hot sun all day. Was the IFE activated on the ground? Yes (although on AC81 on July 29th it wasn't until after takeoff - had the "welcome aboard" screen on until after annoucements. Was a pre-departure beverage offered on the ground? Yup Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? My other issue with this flight. Meal order was taken on the ground starting at the front of K to the back of K side... then front of A side to back of A side. My qualm with this was they were not taken by status or by fare class. The cabin had a number of upgraded folks on it (at gate and otherwise) and the time they came to me in 8A there was only 1 choice left. I was both on full fare paid J and E. I would have thought that the upgrades would have got last choice. Was irked about that. Did crew offer a hot towel prior to the meal service? Yup Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) - I would guess 2 hours... but really wasn't paying attention it wasn't anything annoying or too long. How was the quality of all the meals? Couldn't complain except for lack of choice (see above) for main meal. The snack on 80 and 81 was some weird grilled cheese/ham sandwhich which was quite gross. It was still frozen on the inside (wasn't heated enough - both flights) and was greasy/heavy and not a very good airplane snack. I regretted eating it but was starved (on the after take off snack on AC81 LIM-YYZ). Suggest more heating or a change... Did the cabin crew continiously top up the beverage of your choice throughout the flight? Had to wave them down and ask for refills. |
Flight/Origin-Destination: AC922 YYZ-MCO
Date: July 29 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Not necessary - No lines at security Was priority boarding offered (if applicable to your status) and efficient? Yes, and yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes (non-alcoholic) Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers/menus; meals taken in air Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hours How was the quality of all the meals? Average Did the cabin crew continiously top up the beverage of your choice throughout the flight? No Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes Overall experience/any other comments A pleasant domestic J experience |
Flight/Origin-Destination: AC 923 MCO-YYZ
Date: Aug 3rd Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes (non-alcoholic) Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No and no Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45 minutes How was the quality of all the meals? Unacceptable - breakfasts are in need of significant improvement. Also my travelling partner requested a special meal that was marked on the manifest but not loaded by AC's catering company Did the cabin crew continiously top up the beverage of your choice throughout the flight? No Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes Overall experience/any other comments Pleasant flight (except for the meal mixup) |
Flight/Origin-Destination: AC 1 YYZ-NRT
Date: April 20, 2010 Cabin: J Status: Elite Pre departure Was check in quick and efficient? No. There were only 2 agents processing *G check-ins and both of them were "stuck" handling some sort of something with the pax. No new agents were called in, so the line only kept growing. Ended up checking in at the economy lines (how embarrassing too!!! I was travelling with my friends and me, the one with status, had to check in at the Y counters, quelle horreur!!) Did you use priority security (if eligible) and if so, was it quick and efficient? Thanks to the volcano problem, there were basically very few international flights. There were two lanes open at security, one was the Pearson priority line. Both lanes were empty and my friends and I went through the priority lane. Not pleased -- even if the two lanes are empty, it's the principle of the matter!!! Was priority boarding offered (if applicable to your status) and efficient? Yes, but woah there were A LOT of status pax on my flight. Probably 1/3 of the plane boarded in the priority line. Onboard - J cabin: Were the crew professional & well groomed? Yes. Was the IFE activated on the ground? No. Even worse, my half of the J cabin had to have a live safety demo since "the captain wants more power to pre-spool the engines". Sure...:rolleyes: Was a pre-departure beverage offered on the ground? Yup. I forgot what the two choices were, but I had some sparkling wine (I think the other choice was OJ??) Did crew offer to hang your jacket? No wt_f!?!?! :mad::mad::mad: Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were distributed on the ground. Meal orders taken in the air. I think orders were taken by status; I asked the FA after he took my order and only gave me a sarcastic "thaaaank youuuuu" as a reply. Did crew offer a hot towel prior to the meal service? Yup Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I've long forgotten. Had the SD not come to tell me to refrain from taking photos, I could go look at the timestamps on my photos. From takeoff to all items collected ... maybe 2 hours? How was the quality of all the meals? I LOVE THE KAISEKI MEAL!!!! I LOVE THE CHOCOLATE CAKE DESSERT!!!! Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yup. Post departure If you have checked baggage, did it arrive within reasonable period of time? No. My "priority" bags, while it did come out shortly after I reached baggage claim, came out a few bags later than my Y-class friends. After enduring the indignity of checking in at the Y counters, I got yet more rib-poking from my friends about how much "priority" my status commands. Overall experience/any other comments For some reason, I find that the women FA were much much much much much MUCH MUCH MUCH MUCH better than the male FAs. Like they were completely orders of magnitude better in service. The SD was male (and barred me from taking photos), the FA who took meal orders (and gave me that sarcastic thaaaank yoouuuuuuu) was male. The FAs who took care of me after my nap and who did breakfast duty were female and OMG they were really great. I recorded the names of the two women FAs who did a really really really exemplary job (unfortunately that file is in another hard drive). But the two horribad male FAs ... the SD's initials is DC and the other bad FA was ... I think a bald guy wearing circular-framed glasses. --- Other comment: is it me or did MLL get completely ignored in the "pre-departure" section?? |
Andrew, do you have any interest in feedback on Jazz experiences or is this strictly for AC? Unfortunately I'm spending more time on Jazz than AC lately.
|
Since you asked...
Flight/Origin-Destination: 877 FRA-YYZ Date: August 3 Cabin: J Status: SE Pre departure Was check in quick and efficient? all electronic Did you use priority security (if eligible) and if so, was it quick and efficient? n/a Was priority boarding offered (if applicable to your status) and efficient? yes, but not valuable. Loaded onto a bus that was crammed very full with passengers and luggage jabbing into me for entire time on the bus -- not a priority experience. If there was a delay, did the gate agent provide timely updates? Flight was officially delayed 30 minutes according to AC.com; however, no updates to departure time in terminal. Delay never mentioned in the terminal by anyone. Closest I got when I asked was an acknowledgment that we would be loaded onto buses 30 minutes before the original scheduled departure. Many passengers had run from other flights thinking we were still on schedule. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No delay beyond original boarding delay, but never acknowledged by any crew on board. No explanation or apology for leaving or landing 30 minutes late. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes, orders taken in the air Did crew offer a hot towel prior to the meal service? yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~2 hours How was the quality of all the meals? Pasta was fair -- not as good as on previous flights, was also overcooked and volcanic hot. Not able to eat the appetizer as it was ham with no other choice, given that many do not eat pork for various reasons, seemed a short sighted menu item if you are not offering any choice. Did the cabin crew continuously top up the beverage of your choice throughout the flight? yes Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments The FRA management of the flight was horrendous. First no acknowledgment of the scheduled delay. Loaded crew onto buses and then immediately started boarding passengers on to buses -- knowing that it would take crew at least 20 minutes to prepare the aircraft. Felt like they were more motivated to go home than concerned about our comfort. Overfilled buses way beyond standing room only and parked us next to the plane for 15 minutes while it was fueled and readied for us. When given the all clear, rather than loading one bus at a time opened the doors on all three buses and had a complete free for all to stairs front and back with no direction on who should go where, completely eliminating any efficiency from having two stairs. Despite the mad rush to get on the plane the FA checking boarding passes was engaged in a conversation with another crew member and snapped at my traveling partner who displayed his boarding pass for her to see but did not wait for her to acknowledge -- he was rudely yelled at to come back and show his boarding pass. Once seated the crew and service were very professional and attentive. |
Flight/Origin-Destination: AC168 / YYC-YOW
Date: Friday, 30-Jul-2010 Cabin: Y Status: Plebeian Pre-departure: Was check in quick and efficient? No. Was travelling with a pet in cabin, and it was over an hour wait in the line. There needs to be a better way to deal with this, my dog travels with me constantly and its a terrible wait every time. Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Was priority boarding offered (if applicable to your status) and efficient? Was offered, though non-status pax crowded the podium. Didn't use, as I have no status. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 minutes. How was the quality of the meal/Onboard cafe? Food was ok, though the lack of hot for on the E90 sucks. However, I had pre-purchased food online, and the FA wanted to see a printed receipt from the website (which I didn't have), in addition to the BP (which had the correct markings on it). She did relent and serve me though. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A. Overall experience/any other comments - Even with the check-in delays and what not, it was a good experience. - The E90 has lots of room in Y, and works great for pets. - Left my kindle on-board by accident (and didn't notice), and had a call from the ground crew before my cab had reached downtown to tell me they had it and I could pick it up at the baggage desk ^. |
Flight/Origin-Destination: AC159
Date: Aug 6 2010 Cabin: J Status: E Pre departure Was check in quick and efficient? N/A Connection Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? Boarding delayed by about 10min. Didn't hear anything until GA walked down aisle with radio making call to someone to say that the final FA had made it Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Was only about 5min delay pushing back. Was the IFE activated on the ground? Yes, and the moving map worked (as much as it does) on this flight! Was a pre-departure beverage offered on the ground? Yes, water/OJ Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Paper offered, menus distributed, but meal order not taken until in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1hr 45min How was the quality of all the meals? Cannelloni, good Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes, until they turned off the cabin lights. Service was sparse from then until about 30min from landing. At that time they came through the cabin doing a water/OJ service like pre-departure except with glass glasses instead of plastic. Don't remember ever having this before, but it was appreciated. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Very good flight. During the period when the cabin lights were out there were no 'wake up calls' from the flight deck to update the trips status. This was very nice considering the majority of the J cabin was napping/sleeping. |
Flight/Origin-Destination: AC167 / YOW-YYZ
Date: Monday, 2-Aug-2010 Cabin: Y Status: Plebeian Pre-departure: Was check in quick and efficient? Yes. Even with a pet in cabin we with an agent in under 2 minutes. Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus, and it worked great. Was priority boarding offered (if applicable to your status) and efficient? Yes, agent even suggested me and Mrs. rehoult board with preboarding so that we could get the 2 dogs under the seats and carryons away without holding up the entire plane. Definitely a ^ for the entire boarding process. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? Yes. Thunderstorm on approach to YYC was reported by the Captain and he updated us at the dituation changed. Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 minutes, at Captain's instruction that crew remain seated. How was the quality of the meal/Onboard cafe? Acceptable. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes, we were out of the airport with bags within 20 minutes of the door opening. Overall experience/any other comments - I described the flight to the Mrs as "The experience you are supposed to have when you flying Air Canada". It was perfect start to finish. |
Originally Posted by Andrew Yiu
(Post 14436026)
Flight/Origin-Destination: AC 1158 YYC-YYZ Date: July 30 Cabin: Y Status: B Pre departure Was check in quick and efficient? Yes If there was a delay, did the gate agent provide timely updates? No, departure was listed at 17:00 and when 17:00 came around and the plane wasn't at the gate it's pretty obvious that it's not going to be an on time departure. Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Yes. The pilot's estimated landing was later than actual, so that's good. Was the IFE activated on the ground? Yes, but shut off 30 min before landing. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 min? I wasn't timing it. basically when the plane reached cruise altitude. How was the quality of the meal/Onboard cafe? Didn't buy any. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Overall experience/any other comments Pretty much what I'd expect, but I thought that IFE usually ran gate to gate now, I was surprised to have it shut off before decent started. |
Flight/Origin-Destination: AC 166 / YVR-YOW
Date: August 3, 2010 Cabin: Y Status: None Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Not eligible Was priority boarding offered (if applicable to your status) and efficient? Not applicable If there was a delay, did the gate agent provide timely updates? There was a short delay due to late arrival of aircraft. Gate attendant provided timely updates. Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? There was a delay due to thunderstorms in the area around YOW. The pilot provided timely updates. Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 minutes maybe. How was the quality of the meal/Onboard cafe? OK, though it seemed strange that AC considers a 9:55 am take-off a breakfast flight (hot food option = Harvey's breakfast sandwich, Quizno's flatbread pizza not available), especially considering that we were heading into a three-hour time change. I would have preferred the lunch option, other passengers seemed to be asking for the same. Did the cabin crew offer water regularly throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? It took 25 minutes at YOW airport. Overall experience/any other comments Pleasant flight overall, though we had hoped for a new set of August movies vs. movies available on our outgoing flight in late July (i.e., same movies again) |
Flight/Origin-Destination: YYZ-ORD
Date: 2010-08-06 Cabin: J (1A) Status: AC*E Pre departure Was check in quick and efficient?: Yes, reprinted BPs @ the Kiosk. Wish the AE card had RFID that the Kiosk could read so I didn't have to dig it out, just mash my bag against the machine... Did you use priority security (if eligible) and if so, was it quick and efficient? It saved me 4 people in the queue. The security screener made no effort to assign people to the shortest lines. It was like an IKEA checkout really... Was priority boarding offered (if applicable to your status) and efficient ? Yes, 2nd PAX on board. F/A greating PAX did a good job, despite a rude J PAX interupting boarding to hang coats for other J PAX as he thought this should be done immediately, even though it held up ALL of the Y PAX If there was a delay, did the gate agent provide timely updates? Updates were timely, but inconsistent. Please STOP using jargon when telling us what's wrong. Most people don't know what "sequencing" is just tell us some ...... no-showed the flight and now their bags have to be taken off, which requires the removal of almost everyone else's bags. Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? See above. Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Water was offered. The F/A was very busy managing the delay and boarding, a second staff member would have been useful. Did crew offer to hang your jacket? Wasn't obviously carrying one, but the F/A didn't ask either. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal on this flight, news papers offered while still on the gaye. Did crew offer a hot towel prior to the meal service? Yes, it was extremely hot (not necessarily a bad thing), perhaps due to the extended delay? Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) From seat belt sign off until top of decent. How was the quality of all the meals? The cheese plate was good, could use 4 crackers instead of 3 :p Did the cabin crew continiously top up the beverage of your choice throughout the flight? N/A, only had my drink just prior to decent. |
Flight/Origin-Destination: AC1193 YYZ-YYJ
Date: 6 August 2010 Cabin: J Status: Elite Pre-Departure Was check in quick and efficient? I checked in at YOW. My checkin was quite quick, but the 2 people in front of me took their sweet time. Did you use priority security (if eligible) and if so, was it quick and efficient? I didn't notice if there was priority security at YOW. There was no line so it didn't matter anyways. I was quick, but the person in front of me didn't understand what a liquid or a metal was. Was priority boarding offered (if applicable to your status) and efficient? Yes. Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? Minimal delay, and an update was provided. Was the IFE activated on the ground? Yes. Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? Too warm to have a jacket! Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed on the ground. The meal order was taken at the same time the snack and drinks were offered. Did crew offer a hot towel prior to the meal service? Yes. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I wasn't paying attention to the duration, but the crew came by frequently enough for top-ups and tray removal. How was the quality of all the meals? I was happy with the salmon. Did the cabin crew continuously top up the beverage of your choice throughout the flight? During the meal service, yes. My bread was also topped up. Following meal service they came by occasionally. It was frequent enough for me. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Overall experience/any other comments Upon arrival in YYJ, the arrivals board indicated the flight arrived on time which is did not. It wasn't until waiting at the baggage carousel that the arrival time was adjusted to indicate a late arrival. |
Thanks all for the amazing feedback so far. Please keep them coming on a regular basis as they will be put to very good use.
yyzgigi, yes, we would like to hear about QK as well. |
Flight/Origin-Destination: AC602 YYZ-YHZ
Date: Aug 9 2010 Cabin: J Status: E Pre departure Was check in quick and efficient? N/A connected Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A not enough time Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes, OJ/water Did crew offer to hang your jacket? N/A, but did for other passengers Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper offered, no menu distributed, order taken after takeoff. Order was taken as "Would you like chive omelettes or waffles and syrup?" I finished 1/2 of meal prior to first airborne order for beverage was taken. The FA arrived with a carton of OJ and asked if I wanted "Tea, Coffee or OJ?" This felt like I was riding the QK Dash8 from YEG-YYC instead of a mainline flight. I asked for milk and it was delivered just before I finished the meal. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Approximately 45 minutes How was the quality of all the meals? Good (omelette) Did the cabin crew continuously top up the beverage of your choice throughout the flight? No. Once meal trays were cleared (approx 45 min into flight) the FAs disappeared into galley until 2-3 minutes prior to commencing decent. They offered water to J at this time. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments The service of the meals and beverages was just lazy. One pass through the cabin for drinks after the meal was served and then not again until decent was about to start is not acceptable on a 2 hour flight. I fly this flight every week and usually see 3+ refills of my beverage of choice. The thinly veiled attempt to limit beverage choice by asking if you wanted one of three was not appreciated either. When deplaning the J class FA was prattling on in the ear of the SD as we all walked by. The SD acknowledged our deplaning but the FA completely ignored us as she stood there blabbering on about something. |
Flight/Origin-Destination: YVR-YYZ
Date: August 8, 2010 Cabin: J Status: AC*SE Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Didn't use, was eligible, but security was moving so fast that it wasn't a concern, anyway. Took me about 60 seconds, I think. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, didn't use. Was priority boarding offered (if applicable to your status) and efficient? Yes, and yes. If there was a delay, did the gate agent provide timely updates? No delay. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No delay Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers & menus distributed on the ground, meal orders taken after the seatbelt sign was turned off. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? An hour, thereabouts. How was the quality of all the meals? Satisfactory Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. |
Flight: 018 HKG>YVR
Date: Monday, August 9, 2010 Cabin: J Status: Elite PRE DEPARTURE Was check in quick and efficient? -Yes Did you use priority security (if eligible) and if so, was it quick and efficient? -N/A Was priority boarding offered (if applicable to your status) and efficient? -Yes If there was a delay, did the gate agent provide timely updates? -N/A ************** ONBOARD - J CABIN Were the crew professional & well groomed? -Yes If there was a delay, were you provided with timely updates? -N/A Was the IFE activated on the ground? -N/A Was a pre-departure beverage offered on the ground? -Yes Did crew offer to hang your jacket? -N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? - Newspapers, menus, and meal orders taken in the air. Meal orders taken on the ground -- this time it looked by status Did crew offer a hot towel prior to the meal service? - Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) - 1.5 hours How was the quality of all the meals? - Lamb Shank -- Good, the smoked duck was good as well - Omelette -- Good Did the cabin crew continuously top up the beverage of your choice throughout the flight? -Yes *********** POST DEPARTURE If you have checked baggage, did it arrive within reasonable period of time? - Yes ***************************** OVERALL EXPERIENCE / ANY OTHER COMMENTS - Seamless experience, our second experience in International Executive First. - Bought duty free goods on board -- no problems noted - FA Yvonne and EF flight crew was very accommodating and joyful in taking care of us when my wife and I weren't able to sit together because of another passenger's more urgent requests. Yvonne did try hard to sit us together, but the flight was completely packed. |
Flight/Origin-Destination: AC 1162 YVR-YYZ
Date: Jul 31/10 Cabin: J Status: SE Pre departure Was check in quick and efficient? Y Did you use priority security (if eligible) and if so, was it quick and efficient? NA Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Check-in fine--didn't eat or drink Was priority boarding offered (if applicable to your status) and efficient? Y / Y If there was a delay, did the gate agent provide timely updates? NA Onboard - J cabin: Were the crew professional & well groomed? Y If there was a delay, were you provided with timely updates? NA Was the IFE activated on the ground? Y; needed reboot x 1 in-flight (my seat only) Was a pre-departure beverage offered on the ground? Y Did crew offer to hang your jacket? NA Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y / Y / in the air and by status Did crew offer a hot towel prior to the meal service? Y Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) didn't pay attention How was the quality of all the meals? Average Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? Collected checked baggage in YQT - priority bags out last Overall experience/any other comments good crew--in-charge was particularly good |
Flight/Origin-Destination: AC 147 YYZ-YVR
Date: Aug 8/10 Cabin: J Status: SE Pre departure Was check in quick and efficient? Y; checked in at YQT Did you use priority security (if eligible) and if so, was it quick and efficient? NA Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NA (short transit in YYZ) Was priority boarding offered (if applicable to your status) and efficient? Y If there was a delay, did the gate agent provide timely updates? NA Onboard - J cabin: Were the crew professional & well groomed? Y If there was a delay, were you provided with timely updates? NA Was the IFE activated on the ground? Y Was a pre-departure beverage offered on the ground? Y Did crew offer to hang your jacket? NA Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y / Y / in the air and not by status Did crew offer a hot towel prior to the meal service? Y Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) again, didn't notice How was the quality of all the meals? Average appetizer, good main (chicken with saskatoon berry sauce) Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? Y Overall experience/any other comments Very good crew--professional, pleasant, efficient |
Flight/Origin-Destination: AC 178YEG-YYZ
Date: 08/10/10 Cabin: J Status: SE Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Didn't Use Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NA Was priority boarding offered (if applicable to your status) and efficient? If there was a delay, did the gate agent provide timely updates? Boarding was timely. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Yes 35min delay Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Meals orders took place immediately after take off. They took SE Status first and then rest of cabin. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45min or so How was the quality of all the meals? Average Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes (Wine stinks) Post departure If you have checked baggage, did it arrive within reasonable period of time? NA Overall experience/any other comments |
Flight/Origin-Destination: YWG-YYC
Date: 8/11/10 Cabin: Executive Status: Elite Pre departure Was check in quick and efficient? No. Hecked baggage so never went to check in agents. Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used both YWG and YYC MLL. Decent breakfast selection. Please get some decent coffee though, Van Houtte should be banned dorm advertising what comes out of the machines as coffee Was priority boarding offered (if applicable to your status) and efficient? If there was a delay, did the gate agent provide timely updates? Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No menus. I never got my order taken, I was simply served the omlette. Seemed a bit weird to not even be asked about it than just have it arrive. Newspapers were handed out. Did crew offer a hot towel prior to the meal service? Yea Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1 hour 15 mins or so How was the quality of all the meals? Very good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Didn't check baggage Overall experience/any other comments[/QUOTE] Service was good, but not as polished as other times. No greetings by name or anything. FA's were fairly attentive though so not a major issue. |
Flight/Origin-Destination: AC511 YYZ-ORD
Date: Friday August 06, 2010 Cabin: J Status: AC/E *G Pre departure Was check in quick and efficient? Yes and yes. Used OLCI at 24 hour window, no baggage to check, went directly to US Customs/Immigration using NEXUS. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, less than 8 minutes. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Agent gave me flight status "on time" and welcomed me. Was priority boarding offered (if applicable to your status) and efficient? Yes, but things were very rushed due to the delay. If there was a delay, did the gate agent provide timely updates? No delay on board. Found out about delay at gate when I went to pre-board. Waited over 1 hour at gate with no updates, except the ever changing display board behind the counter which displayed the creeping delay. Onboard - J cabin: Were the crew professional & well groomed? Very much so. If there was a delay, were you provided with timely updates? More so from the cabin crew and captain and not the gate agents. Was the IFE activated on the ground? Yes, as soon as I was on board it was available. Was a pre-departure beverage offered on the ground? Yes, both were offered, only water was on tray. Did crew offer to hang your jacket? N/A, but one man who tried to do this during the rush boarding was told to wait until everyone was on. Man proceeded to ignore FA and block the aisle while he hung his own coat. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? N/A Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Immediately after 10,000 ft. How was the quality of all the meals? Adequate for short flight. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A, carry on only. |
Flight/Origin-Destination: AC512 ORD-YYZ
Date: Sunday August 08, 2010 Cabin: J Status: AC/E *G Pre departure Was check in quick and efficient? OLCI at 24 hour window. No issues. Did you use priority security (if eligible) and if so, was it quick and efficient? Used CO's "Elite" lane at T2 with no issues, less than 5 minute wait. Regular lines were very long. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A, but MLL's put the RCC to shame. Was priority boarding offered (if applicable to your status) and efficient? Yes, but served no purpose if one did not jump into the pre-board line immediately as the back of the plane was called immediately after the "status" announcement. If there was a delay, did the gate agent provide timely updates? No delay. Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes. Was a pre-departure beverage offered on the ground? NO! Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? N/A, due to length of flight. Drink orders were taken prior to take off. Did crew offer a hot towel prior to the meal service? NO! Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Immediately at 10,000 ft. How was the quality of all the meals? Same as outbound flight. This is too bad since it is a little repetitive. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments. It was too bad we didn't get the hot towels, especially since the snack was best eaten with fingers. There was no choice in red wine, but what was available was satisfactory. |
Flight/Origin-Destination: IAH-YYZ
Date: Aug 12, 2010 Cabin: J Status: SE Pre departure Was check in quick and efficient? online - yes Did you use priority security (if eligible) and if so, was it quick and efficient? n/a Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a Was priority boarding offered (if applicable to your status) and efficient? yes If there was a delay, did the gate agent provide timely updates? n/a Onboard - J cabin: Were the crew professional & well groomed? yes If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? yes Was a pre-departure beverage offered on the ground? yes (rare for Jazz flights) Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? no newspapers or menus. Meal orders taken after snack service (by status) Did crew offer a hot towel prior to the meal service? yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 1 hour How was the quality of all the meals? chicken couscous -- very good, by favorite cold meal; only complaint is the plastic bag bun that is always dry and tasteless. Did the cabin crew continuously top up the beverage of your choice throughout the flight? yes Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments The in charge and other FA were very professional and provided extraordinary service. This is the first time on a Jazz flight that I saw J service close to AC service standards. Both the in charge FA and other FA were great. In fact the second FA filled out the flight number on the Customs card for every passenger. A little touch, but very appreciated and something I have never seen on any flight before. |
Flight/Origin-Destination: AC 8350 YVR-YYF
Date: August 12, 2010 Cabin: Y Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? yes and Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, breakfast offerings sufficed and were typical of what is offered Was priority boarding offered (if applicable to your status) and efficient? Yes but did not use. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? FA Rob. Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? N/A Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Within ten mins. How was the quality of the meal/Onboard cafe? Typical of short Jazz flights. Did the cabin crew offer water regularly throughout the flight? Once over and above snack service. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments: This is the first flight of the day for this aircraft. As such the pilots need to cycle the props and test cabin/emergency lighting. This can cause concern for some pax. The pilot of the day, made an announcement of this happenings in advance to ward off any concern. I am frequently on first flights of the day (first for either plane or crew) and these announcements are not made that often. When they are not made I sometimes here concerns from pax. |
Flight/Origin-Destination: AC295 YWG-YVR
Date:2/12/10 Cabin:Y Status:E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A The security screening in YWG is impossibly inefficient and I spent most of my hour in line at security. Was priority boarding offered (if applicable to your status) and efficient? Offered but incredibly poorly run. The YWG GA's hardly look up and never mind enforce priority boarding. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? No, unless you consider it professional for a young(ish) FA to refer to me as "boy". I am generally impressed with the majority of FA's on AC; however, I was singularly offended by the manner in which the FA spoke to me, in front of my children no less. If there was a delay, were you provided with timely updates?N/A Was the IFE activated on the ground? No Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? ~20 minutes How was the quality of the meal/Onboard cafe? N/A Did the cabin crew offer water regularly throughout the flight? No Post departure If you have checked baggage, did it arrive within reasonable period of time? No; however, it was YVR during the Olympics so I cut the ground staff huge slack as they wrestled their way through what I can only imagine was a mountain of luggage. Overall experience/any other comments: I know that you have dismissed my issue with the FA when I contacted you originally; therefore, I am not expecting you to take it seriously this time either. As many of these threads are more cathartic than useful, I thought I would drop my 2 cents in the mix. |
Flight/Origin-Destination: AC1161/YHZ-YYZ
Date: 13/08/2010 Cabin: J Status: E Pre departure Was check in quick and efficient? Used kiosk Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? As always, the service is good. I've yet (in about 20 trips to this lounge this year) to see soup out in it. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Captain announced slight delay and we departed roughly when he suggested we would. Was the IFE activated on the ground? Yes, moving map not working Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? newspapers and menus on the ground, meal order for status passengers on the ground and others in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1hr 45min. The service was extremely slow on this flight. Some people were still eating after we started our decent to YYZ. I've never seen this be a problem before. How was the quality of all the meals? Good. Not as hot as normal. Makes me wonder if they were finished cooking as per normal and the FA just couldn't get them out to us before they cooled off. Did the cabin crew continiously top up the beverage of your choice throughout the flight? There wasn't much time to see this. Pre meal drink, drink during meal and just barely enough time for a refill after completing meal. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Very slow meal service although it was done well. The rest of the flight was good. |
YYZ / YVR
Pre departure
Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? No. YYZ lately seems to process individuals more slowly than regular Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Why can't we have a bottle of water to carry on the plane Was priority boarding offered (if applicable to your status) and efficient? Yes. Yes. If there was a delay, did the gate agent provide timely updates? Nil Onboard - J cabin: Were the crew professional & well groomed? Always. If there was a delay, were you provided with timely updates? Not on this flight. I have sat at the gate sometimes without an update Was the IFE activated on the ground? Generally. Would be nice to not be interferred with by announcements. Also would be nice to reliably see maps Was a pre-departure beverage offered on the ground? Yes and appreciated. I like a water in my hand on takeoff Did crew offer to hang your jacket? Very seldom have I had this offered, even when I wear a suitcoat Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. I especially appreciated the early request for my meal preference as an SE. I ask them to wake me at that point. Did crew offer a hot towel prior to the meal service? Yes, but sometimes they are not that hot ! Or hot at all. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) It seems they deliver the meal in about an hour and then collect as you finish. Certainly efficient at collecting. It would be nice to have a defined time for delivery, ie one hour after takeoff posted in the menu How was the quality of all the meals? Turkey sausage ! Why ? I really like the fact the staff will give a second meal if available Did the cabin crew continiously top up the beverage of your choice throughout the flight? I do not drink alcohol and find their bev delivery good Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? Always carry on as never more than 3 to 4 days away Overall experience/any other comments I really like the last two summer J upgrades. I wish you would give your gate and flight staff more leeway in giving out empty J seats to frequent flyers. I get very tired from the heavy travel and J definitely makes it easier. So much appreciated when I get upgraded. I wish you would have a mileage travel plan, ie, instead of buying East, West etc I wish we could buy so many miles and then use these. The incentive for the frequent flyer is that he gets the same price on each trip and all of Canada is available to him. For AC they get the advance cash flow. Certainly much easier to administer than the current offering. One last note. I occasionally have to use Westjet because of scheduling, and although I admire the airline, do not use it for heavy lifting because I like the status miles which give me real value. But their connection timeliness between smaller cities seems better. To find how good AC is, just fly anything else. |
Flight/Origin-Destination: AC034 / YVR-YYZ
Date: Aug 1, 2010 Cabin:J Status:E Was check in quick and efficient? OK Did you use priority security (if eligible) and if so, was it quick and efficient?Yes used it but not at all quick and efficient Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?Find morning selection poor. a but of fruit beyond apples would be nice. Was priority boarding offered (if applicable to your status) and efficient?Yes offered. GAs had hard time keeping the masses from rushing the gate during priority boarding - they tried. If there was a delay, did the gate agent provide timely updates?Yes Delay - no never informed. Text messaging service of AC is a joke for flight delay. I have taken this flight many times - they have maybe 75-80 min to groom, fuel, recater plane after it lands from SYD and it has been late every time I have taken it. Seems like too little turnaround time for the ground staff to do what they need to do. Delay is rarely announced. This is even more irritating as that gate area cannot hold all the passengers for a 777, so crowds of ticked off people waiting to board a frequently late plane. Onboard - J cabin: Were the crew professional & well groomed? YES If there was a delay, were you provided with timely updates?N/A Was the IFE activated on the ground?Yes Was a pre-departure beverage offered on the ground?Yes Did crew offer to hang your jacket?No Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?Yes distributed on ground Did crew offer a hot towel prior to the meal service?Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)Unknown How was the quality of all the meals?Omelete - really not that good Did the cabin crew continiously top up the beverage of your choice throughout the flight?No Post departure If you have checked baggage, did it arrive within reasonable period of Yestime? Overall experience/any other comments |
Flight/Origin-Destination: YYT - YYC AC 187
Date: Aug 11 Cabin: J Status: SE Pre departure Everything pre departure was smooth. First time in a lounge with keypad access Onboard - J cabin: NOTE: As 187 is in two parts, with two crews, I will comment on each. Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? No - not sure why on YYT - YUL as there was plenty of time. Yes on YUL-YYC Did crew offer to hang your jacket? NA Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? YYT - did not go in order of status. YUL - approached me first then others. Newspapers offered on both sectors. Did crew offer a hot towel prior to the meal service? YES Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) on hour How was the quality of all the meals? my salad was frozen - lettuce wilted and tomato still icey. FA laughed and said that there wasn't much he could do about it unless someone rejected their meal. My husband's salad was just fine. Did the cabin crew continiously top up the beverage of your choice throughout the flight? NO on either. YYT there was no preflight or prelunch beverage offered. However, filled the wine glass a couple of times during the meal and tea was offered but then pretty much disappeared for the last hour of the flight including no offer of water. YUL beverage service was excellent until 1.5 hours before landing then nothing - had to ask for water. Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? NO - arrived in Calgary and waited around 20 minutes. Priority bags came out long after others had begun to arrive. In general - Both services were adequate and friendly but did not go out of the way to make you feel comfortable or replenished. |
Flight/Origin-Destination:
1. AC171 YYZ-YYC Aug 9 - J 2. AC284 YYC-YWG Aug 9 - Y 3. AC268 YWG-YYZ Aug 10 - J 4. AC440 YYZ-YOW Aug 13 - Y 5 AC 453 YOW-YYZ Aug 13 - Y Status: E Pre departure Was check in quick and efficient? Yes for #1 and #2, checked in on-line at home. For #3, tried to check in at a kiosk when arriving in YWG on 8/9....kiosk said the flight wasn't available for check in yet. Yes, for #4 and #5 one done at home the night before, and one in YOW. Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus in YYZ and YOW. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used MLL for all except for #5. Breakfast options always seem limited. Move away from concetrated OJ in the lounge and the milk for cereal is always warm...it was again for flight #1 and #4 in YYZ, both times. For #3, YWG staff is great at topping up the cookie plater. Although i didn't notice any soup options in YWG. Was priority boarding offered (if applicable to your status) and efficient? If there was a delay, did the gate agent provide timely updates? #1 - morning flight to YYC, pre boarding was announced, but the boarding was just a crush of people, no formal line. #2 - flight was delayed due to lightning over the YYC ramp. The first couple fo delays were announced, which accounted for the first 40 mintues. The rest of the 2 hour total delay, there were no more announcements until they were ready for boarding. #3 - was also delayed, and also a crush of people once priority was announced. There were no announcements as to why the delay...when boarding we could see maintenance working on a wheel, but nothing formal was ever announced, nor any apologies given #4 - light load, boss and I boarded later than normal, walked directly up to priority lane to jump the line....worked great. #5 - we were on standby for this flight...walked up to the gate 30 minutes prior as soon as we got there, got boarding cards right away, and were the first ones boarded. Worked great, and a big thumbs up to free stand by on YYZ-YUL-YOW routes. Onboard - J cabin: Were the crew professional & well groomed? Yes on bothIf there was a delay, were you provided with timely updates? No, for #3. The YWG flight was particularly late into YYZ, with lot's of over seas connections. At one point upon arriveal the SD simply said "see the gate agent, I don't have any connection info....all we can do is hope for the best", which elicited a lot of groans throughout the aircraft.Was the IFE activated on the ground? YES Was a pre-departure beverage offered on the ground? YES, but both times, by the time they got to me, there was only OJ left. Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes on both Did crew offer a hot towel prior to the meal service? Yes on both Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) For #1, it took a while, almost an hour. For #3 it was quick enough How was the quality of all the meals? Thumbs up for both. Waffles for breakfast on #1...meal was excellent. Chicken for #3, was equally as excellentDid the cabin crew continiously top up the beverage of your choice throughout the flight? No, on both. Onboard - Y cabin: Were the crew professional & well groomed? Yes for grooming. For #2, the late arrival into YWG, the FA's were gabbing quite a bit at the back, during clean up and upon arrival.If there was a delay, were you provided with timely updates? See comments above.Was the IFE activated on the ground? YES Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? For the late YWG flight, there was virtually no Buy on Board menu....only chips and Dairy milk. No sandwiches, pizzas or anything. FA said it was a limited menu for flights under 90 mintues, even though our actual flight time was announced as 1:31. Never offered on the rapidair flights. How was the quality of the meal/Onboard cafe? See comment above...it was non existant on all applicable flights Did the cabin crew offer water regularly throughout the flight? No on all. Post departure no checked bags on any. For #3, i didn't have a connection on this late arriving flight, however several people did, and per my comments above, the FA directed everyone to the gate agent upon arrival. Once we got up the jetway, there was lineup of what seemed over a dozen people already, and only one agent there to help Overall experience/any other comments Rapidair flights were easy, quick and efficient. Free stand by option is great. AC got two last minute fares because of this flexibility....if it wasn't there, we likely would have driven. The two late flights were a bit awkward, just in the length of both and the lack of announcements. Outside of a couple of delays, not a bad week for flying AC. |
Flight: 190 YYJ>YYZ
Date: Saturday 14, 2010 Cabin: J Status: Elite PRE DEPARTURE Was check in quick and efficient? -Yes, with limited check-in attendants, one of them enforced that the executive line was served first before other passengers -- to the embarrassment of my wife :) Did you use priority security (if eligible) and if so, was it quick and efficient? -N/A Was priority boarding offered (if applicable to your status) and efficient? -Yes If there was a delay, did the gate agent provide timely updates? -N/A ************** ONBOARD - J CABIN Were the crew professional & well groomed? -Yes If there was a delay, were you provided with timely updates? -Short delay during push back, we were provided with timely updates Was the IFE activated on the ground? -Yes Was a pre-departure beverage offered on the ground? -Yes Did crew offer to hang your jacket? -N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? - Newspapers, menus. Meal orders taken in the air -- not by status Did crew offer a hot towel prior to the meal service? - Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) - 1 hour? Not sure How was the quality of all the meals? - Enjoyed the waffles, my wife enjoyed the omelette Did the cabin crew continiously top up the beverage of your choice throughout the flight? -Yes *********** POST DEPARTURE If you have checked baggage, did it arrive within reasonable period of time? - NO - All bags didn't come out for at least 40 minutes since we touched down. When it did, our bags were one of the first ones to come out. ***************************** OVERALL EXPERIENCE / ANY OTHER COMMENTS - Good experience overall, enjoyed it, no problems noted. |
Flight/Origin-Destination: YVR-HKG
Date: Aug 13, 2010 Cabin: Y Status: Prestige Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Appreciated the Glenfiddich 12 year, did NOT appreciate Canadian on tap (compared to Granville Island Honey Lager last time I was in the YVR MLL). Service was good. Staff at front were cheery, attendant inside was attentive in clearing used plates/glasses. Was priority boarding offered (if applicable to your status) and efficient? N/A If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Eh. We were scheduled to depart at 2:05AM. It took until 2:20AM before there was an announcement made regarding why we hadn't pushed back yet (had to remove bags checked for a pax who somehow did not make it onto the plane) Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? I think we were served about 40 minutes in? A bit hazy since I fell asleep. How was the quality of the meal/Onboard cafe? I never have high hopes for Economy meals. Had the chicken, which was surprisingly not overcooked and dry. The salad was inedible though, and the white wine (old world Sauv Blanc, I believe -- 2009 vintage?) was one of the worst wines I've ever tasted. Side note: The wooden chopsticks that were given with each meal were made of a very high quality of wood! I was quite surprised at how sturdy they were and how they separated evenly and without splinters. These disposable chopsticks were a far cry than the crappy ones you get with Asian takeout. That being said, I would gladly sacrifice chopsticks for a better wine. Ugh. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments[/QUOTE] Sat in 18B, which is my favourite Y seat on the 77W. The SD in Y was an absolute delight for the entire flight and was very kind and approachable. Probably one of the best North America based SD I have encountered. Unfortunately I didn't catch her name on her nametag nor did I see her when deboarding to pass along my commendations. IFE needed to be reset midflight, but was working fine afterwards. Map was working, and a very neat feature now (might be quite old, I haven't flown much this year) is the "Estimated time to arrival" is displayed in the IFE status bar. |
Flight/Origin-Destination: AC1192 YYJ-YYZ
Date: 14 Aug 2010 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Sadly no MLL in YYJ... Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on ground. Breakfast orders taken at altitude for pre-landing service. Drink orders taken at this time. Did crew offer a hot towel prior to the meal service? Towel offered after meal service and before landing. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Cookies and ice cream were delivered and taken away quickly. Same with the breakfast before landing. Very efficient. How was the quality of all the meals? It was hard to resist the cookies with the smell wafting through the cabin :) Did the cabin crew continuously top up the beverage of your choice throughout the flight? No, but then again I tried to sleep. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A - connecting. Overall experience/any other comments |
Flight/Origin-Destination: AC8866 (Jazz) YYZ-YOW
Date: 15 Aug 2010 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The cute little muffins were enjoyable. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? No, it was activated shortly before takeoff. Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were offered on ground. There was no meal service on this flight. Had I paid for J class I'd be a bit annoyed considering the J class on AC mainline has meal service on this route. Did crew offer a hot towel prior to the meal service? No Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) There was no meal service on this flight. I was looking forward to at least a cup of tea. How was the quality of all the meals? The package of almonds was disappointing. As was the choice between only apple juice and orange juice. If I had paid for J class I'd be quite annoyed! Did the cabin crew continuously top up the beverage of your choice throughout the flight? No. My apple juice was not refilled. Post departure If you have checked baggage, did it arrive within reasonable period of time? There is currently a Red Alert at YOW. It may be some time for my luggage to arrive. The MLL let me in to wait it out :) Overall experience/any other comments I was under the impression that J class service on Jazz would be the same as on AC mainline for the YYZ-YOW route. It's certainly priced the same... |
| All times are GMT -6. The time now is 10:16 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.