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Flight/Origin-Destination: AC579 (SFO - YYC)
Date: 30-Dec-2010 Cabin: J Status: SE Pre departure Was check in quick and efficient? Yes (OLCI), but see comment below Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A Was priority boarding offered (if applicable to your status) and efficient? Yes. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? Can't recall. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Orders were taken in the air by status. Did crew offer a hot towel prior to the meal service? Not sure. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure. How was the quality of all the meals? Good. Did the cabin crew continuously top up the beverage of your choice throughout the flight? No Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Overall experience/any other comments: The service on this flight wasn't particularly good. Service in the J cabin was reasonable at first and then the FA stayed a fair bit in the galley. I had to use the call button for the first time in a long time. I also want to point out that there is some confusion with staff around whether or not you can have your status show up on the BP/PIL for reward flights. After I didn't see it on the first flight, I called and asked at the gate to have it added and was told this wasn't possible. Then it finally gave me the option on the last leg of the trip to enter my AP # on OLCI, so it seems it is possible. I think it makes a difference in service and for that it's worth something to me. |
Flight/Origin-Destination: AC138 (YVR - YOW)
Date: 1-Jan-2011 Cabin: J Status: E Pre-Departure Was check in quick and efficient? Yes, at YCD Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Usual offerings at the YVR MLL. It might be time to try something new. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A On-board - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Yes Was the IFE activated on the ground? Mine wasn't working, but otherwise it was activated. Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? Yes. Were newspapers & menus distributed and meal orders taken? Newspapers and menus distributed on the ground. Orders were taken shortly after seatbelt sign was turned off. Did crew offer a hot towel prior to the meal service? No, but it was offered after the meal service which was more appreciated! Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) It was quite efficient. I always had either a full glass, or meal/snack being served. I didn't wait for anything! How was the quality of all the meals? I enjoyed the pasta (again). Did the cabin crew continuously top up the beverage of your choice throughout the flight? Both wine and bread were topped up. Post departure: If you have checked baggage, did it arrive within reasonable period of time? Not really, it seemed unusually slow at YOW. Priority-tagged bags took even longer. Overall experience/any other comments: Crew were friendly and helpful. |
Flight/Origin-Destination: YUL-YOW-YYC
Date: Jan 3rd, 2010 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. There was no soup at the YUL lounge. Is this new? Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? At YOW, there was a delay but the displays were not updated, so it made us panic thinking we were late. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No comments at all. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? No. Quite disappointed actually, since he offered some people and not me and my GF. Yes we were badly dressed. It was not due to the plane running late as we could have been served while the plane was getting de-iced. Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No menus were given, and the meal orders were not taken. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hours? How was the quality of all the meals? Salmon was dry and overcooked. The pasta was okay, but didn't look appetizing. Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Post departure If you have checked baggage, did it arrive within reasonable period of time? No, my luggage was one of the last to arrive as well. And oddly, my luggage seem to have lost it's priority tags. Overall experience/any other comments |
Flight/Origin-Destination: AC754 SFO-YYZ
Date: Jan 4, 2010 9:45pm PST Cabin: J Status: Eh-leet Pre departure Was check in quick and efficient? Kind of, there was only one check-in agent and he spent quite a bit of time helping out a pair of pax at the self-serve kiosk. I had to wait in line! :td: Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. The priority security line was empty ... I could feel the glare of the proletariat flying AA in that other line. Also, it looks like AC shares the security checkpoint with AA? PROTECT OUR CHECKPOINT FROM UA!! After I cleared security, I walked over to the UA area and omfg their security checkpoint was completely clogged. Suggestion: consider expanding the priority security from only J to J and AC*E/SE? Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Wanted to try out the SQ lounge, but it wasn't open yet (they open around when my flight boards?). Went to the domestic RCC ... they seem less crowded than the YYZ t/b MLL o_o Was priority boarding offered (if applicable to your status) and efficient? ^ we even pre-pre-boarded before the wheelchair/old people/families with small children. Such a boarding order should be expanded system-wide. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? I don't remember, but I don't think it was. Furthermore, the power wasn't turned on until I asked about 1h into the flight :td::td::td: Was a pre-departure beverage offered on the ground? Yes, OJ or water Did crew offer to hang your jacket? No, I instead asked if I could use the closet (response was an enthusiastic yes) Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers - yes ... even the French ones too (didn't recall this on my previous SFO-YYZ exec flight) Meal orders taken by status. SD went above standard and did the one other more important person (I think that guy was a SE with MM lifetime E). I think I was 2nd or 3rd person to be asked for my meal choice. No menu on this flight though, but the SD gave a good description Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90-120 minutes or so? I took a bit longer since I ate an extra bread, mmm ^ How was the quality of all the meals? I could give a better answer if the SD allowed me to eat all the meals :p Went for the steak with BBQ sauce. Exactly like my previous SFO-YYZ J flight, steak was too well cooked (meat was gray inside). Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. They did a great job of it too! Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes and no-ish. Waited quite a bit before the baggage conveyor belt started. I lucked out though and YYZ actually did respect the priority that my luggage rightfully deserves. Overall experience/any other comments Summary of above:
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flight report
Flight/Origin-Destination: YVR-ICN
Date: 12/31/10 Cabin: J Status: AC - nil UA - 1K Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes, I do like the toast that AC has. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? no delay Onboard - J cabin: Were the crew professional & well groomed? yes If there was a delay, were you provided with timely updates? no delay Was the IFE activated on the ground? do not remember Was a pre-departure beverage offered on the ground? yes Did crew offer to hang your jacket? yes, but declined Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes, orders taken, in air Did crew offer a hot towel prior to the meal service? yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) do not remember How was the quality of all the meals? quite good .. steak was very good, rec'd 1st choice ( with no status _) Did the cabin crew continiously top up the beverage of your choice throughout the flight? yes they did. I use oxygen and they were continually checking the bottle and asking how I was doing. Post departure If you have checked baggage, did it arrive within reasonable period of time? yes Overall experience/any other comments the only thing I did not like was the space the oxygen container took on the floor. UA has it in the overhead. I'm not sure I am a fan of the pod idea. I was seated in 8A and it felt a bit cramped with the wall on the right side. the crew did a great job and were personable. Long time since I've neen on AC. Only booked a week out and used UA miles for business award. |
]Flight/Origin-Destination: FLL-YUL
Date: Dec 31, 2010 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? None Available Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No Lounge :( Was priority boarding offered (if applicable to your status) and efficient? No, there was only one agent boarding, the other was busy at the desk -- one person cut to the front of the line and was handled by the same agent but I'm not comfortable doing that. If there was a delay, did the gate agent provide timely updates? We were on-time Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? We were on-time Was the IFE activated on the ground? Yes but it was reset losing just as the ads were finishing and didn't work again until we were in the air. Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers, menus were distributed but meal "orders" weren't taken until we were airborne where I was informed the menu was in error and there was only one choice of meal, no pancakes. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) No idea How was the quality of all the meals? The omelette is pretty awful. Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments I missed the priority boarding and the choice of meal. The FA didn't really offer any explanation, claiming the menu was in error:confused: |
Flight/Origin-Destination: FRA - YYZ
Date: 8 Jan 2011 Cabin: J Status: E Pre departure Was check in quick and efficient? Connecting through FRA. Did you use priority security (if eligible) and if so, was it quick and efficient? Not required. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used the Senators Lounge Was priority boarding offered (if applicable to your status) and efficient? Was offered and enforced. Quite efficient. If there was a delay, did the gate agent provide timely updates? 10 Minute delay, which was made up in flight. Update given by the captain. Onboard - J cabin: Were the crew professional & well groomed? Most were, SD wasnt that professional in my opinion. If there was a delay, were you provided with timely updates? Yes, by the Captain Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Offered and accepted. Did crew offer to hang your jacket? Not required. Though I saw them hang many. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Meal orders were taken on the ground. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hours How was the quality of all the meals? Excellent quality. Appreciate the four choices of mains. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Never been offered so many drinks in my life. Post departure If you have checked baggage, did it arrive within reasonable period of time? Bag was third out with the priority tags. Overall experience/any other comments Saw SD rolling her eyes at a few customers when they werent looking. Also she made quite the odd announcement. "if your overhead bin is full, please close it. They are quite heavy. If it is too heavy for you to close by yourself, ask a friend for help." Just didnt seem all that professional to me. |
Flight/Origin-Destination: AC137 (YYZ-YVR)
Date: 9-Jan-2011 Cabin: J (upgraded) Status: SE Pre departure Was check in quick and efficient? Yes (OLCI). Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes Was priority boarding offered (if applicable to your status) and efficient? Yes. If there was a delay, did the gate agent provide timely updates? Yes - delayed 45 min due to late arrival of inbound crew. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Yes Was the IFE activated on the ground? No (see comment below on IFE) Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Orders were taken in the air by status. Did crew offer a hot towel prior to the meal service? No. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 2 hours. How was the quality of all the meals? Good. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments: IFE completely non-functional on AB330. Pax completed compensation form but no word back yet on comp. Crew was great though and made up for it with a positive demeanour and attitude. Customer first! |
Flight/Origin-Destination: AC609
Date: Jan 8, 2011 Cabin: J Status: SE Pre departure: Was check in quick and efficient? Yes (OLCI). Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? no Was priority boarding offered (if applicable to your status) and efficient? Yes. If there was a delay, did the gate agent provide timely updates? minor delay, not announced Onboard - J cabin: Were the crew professional & well groomed? Yes. One FA was extremely young, looked like a teenager. Male. Seemed to do a good job. If there was a delay, were you provided with timely updates? No, there was a minor delay but nothing was announced. Was the IFE activated on the ground? No. This is remarkable - I asked if they were going to turn it on and this is the answer that I got: "We don't want to turn it on becuase it might prevent the safety video from playing properly when we switch from ground power to aircraft power." So if I were to read between the lines....they were worried that that would need to do a manual demonstration instead of the video? Doesn't seem like a good reason to keep the IFE off to me!!!!!!! Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Orders were taken in the air by status. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90minutes How was the quality of all the meals? Fine, the canelloni is back. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments: The IFE not on thing was surprising. Rest of the flight was uneventful. |
Flight to San Jose, CR
Flight/Origin-Destination: YYZ-SJO
Date: 12 Jan 2011 Cabin: Y Status: None Pre departure Was check in quick and efficient? OLCI Did you use priority security (if eligible) and if so, was it quick and efficient? No Status but was sent to Priority Lane :) Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Muffins, juice, latte... easy in and out. Great! Was priority boarding offered (if applicable to your status) and efficient? No priority for me, but the boarding was remarkably smooth. If there was a delay, did the gate agent provide timely updates? De-icing. Onboard - Y cabin: Were the crew professional & well groomed? Yes, although the SD has a little bit of attitude. Older crew. Efficient but not that friendly. If there was a delay, were you provided with timely updates? Yes Was the IFE activated on the ground? Yes Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Not long.. can't remember time. How was the quality of the meal/Onboard cafe? OK. Did the cabin crew offer water regularly throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Carry on :) Overall experience/any other comments All things considered it was really a good experience. The plane was in good shape and clean. I watched a great movie and had enough room to recline and relax. Yes, I paid for my sandwich but got what I wanted. I love the gate to gate IFE. I know they sometimes could do better (who of us is perfect?) but really, AC provides a pretty decent product! |
Flight to Shanghai
Flight/Origin-Destination: YYZ - PVG
Date: Jan 12, 2011 Cabin: J Status: SE Pre departure Was check in quick and efficient? YES Did you use priority security (if eligible) and if so, was it quick and efficient? YES Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Normal and fine as usual. Quiet also. Was priority boarding offered (if applicable to your status) and efficient? YES, but we were asked by the MLL agent to show up early because they needed to de-ice and wanted to leave early. So we did and then waited 15 minutes as nobody was at the gate If there was a delay, did the gate agent provide timely updates? There was a delay after we boarded. Seems a flight from Montreal was delayed due to the weather, and there were 15 people connecting on our flight. We were told it would be 20 minutes. 1 hour and 15 minutes later the PAX’s from that flight finally boarded. ( no announcements during that 1 hour wait ) Onboard - J cabin: Were the crew professional & well groomed? YES If there was a delay, were you provided with timely updates? No Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? YES Did crew offer to hang your jacket? YES Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper on the Ground, Menus on the ground, Order in the air by status. Did crew offer a hot towel prior to the meal service? YES Approximately how long after takeoff did it take for the first meal service to be completed? (From takeoff to all items collected) would guess 1 1/2 hours or so. How was the quality of all the meals? Great. Actually fantastic. Asked the SD if they could cook the steak rare and they did, perfectly, the best steak I’ve had on a flight in a long time. Bread was fresh, Smoked Salmon was thinly sliced, Ice dream was as hard as cement, but thawed in a few minutes Breakfast Omelette was nice, Croissants where fresh, Only bad thing, No Cookies….. Did the cabin crew continuously top up the beverage of your choice throughout the flight? YES Post departure If you have checked baggage, did it arrive within reasonable period of time? No, took 5 minutes after 30 or so non-status bags came off Overall experience/any other comments: The entire crew were a great, with a great sense of humor. Totally made up for the 1 and a half hour late arrival in Shanghai. Hats off to them all |
Flight/Origin-Destination: AC110 YYC-YYZ
Date: 13-Jan-2010 Cabin: J Status: E Pre departure Was check in quick and efficient? Yes. No one in line, and they were able to get me on the earlier flight. Did you use priority security (if eligible) and if so, was it quick and efficient? N/A - Calgary continues to suck. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Was rather empty, food was decent. Was priority boarding offered (if applicable to your status) and efficient? 1/2 plane was J/SE/E If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? Yes. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. No menus, orders were taken in the air, not by status. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour. How was the quality of all the meals? Good. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes. Crew was very attentive. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments: The service was exactly what is advertised, nothing more, nothing less. A solid B+. |
YYZ to SYD, Dec 14, 2010
Flight/Origin-Destination: YYZ - SYD, with stop in YVR AC33
Date: Dec 14, 2010 Cabin: Y Status: none Pre departure Check-in online, and bag drop at the airport was pretty smooth. Security screening was very quick, and no cavity searches. Delay after boarding as we sat for an hour while they loaded "priority cargo". No further explanation from the crew. Arrived in YVR over an hour late, and departed for long trip to SYD 75 minutes late. Arrived 40 minutes late in SYD. Onboard - Y cabin: Were the crew professional & well groomed? Yes, If there was a delay, were you provided with timely updates? Not really. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 45 minutes, max. Don't remember.. How was the quality of the meal/Onboard cafe? Buy your own. Got $9 credit per pax in my family for snacks. Opted for chips to eat later. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes, very fast in SYD Overall experience/any other comments Food service. Meals to SYD from YVR. Within 90 minutes of departure, served hot lunch. Totally not hungry because it is like 5:00am EST in my head. I think it was beef or chicken, rice, pasta. Food isn't bad, but I actually like airplane food, so I have low standard. :D "snack" halfway to SYD was a cold chicken salad on a bun. Drink service a couple of times, but they leave you to sleep for a long time. Two hours before arrival, served hot breakfast, coffee, etc. Overall, not a bad flight in Y cabin. Lots of water service, and if you are hungry, hit the galley at the back for pretzels, leftover desserts, sandwiches, etc. Flight crew did a good job, and they try to get you used to SYD time from the moment of departure. |
Flight/Origin-Destination: AC 33 (YVR > SYD)
Date: 26-Dec-2010 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes (OLCI) Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Disappointed there was no pasta. Was told it was only served during dinner time. In fact, I found the offering even lighter than domestic MLLs. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes. Menus, yes. Orders were taken in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~120 Minutes How was the quality of all the meals? Pretty decent. The cannelloni wasn't all that great though. It had an alfredo sauce instead of the standard tomato sauce catered on domestic/transborder routes. The croque monsieur as a snack was really, really bad. Overcooked and little meat and cheese. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes Overall experience/any other comments Wasn't expecting a full dinner in J for a 23:45 departure. Would eaten less earlier that day if I had known ;) |
Flight/Origin-Destination: AC 34 (SYD > YVR)
Date: 13-Jan-2010 Cabin: J Status: Super Elite Pre departure Was check in quick and efficient? No. Wasn't able to use OLCI (even though my traveling companion on a separate PNR could). Check in agent couldn't print my YVR > SFO boarding pass. Concierge had to deliver it to me as I boarded the flight. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. The "express" lanes for customs and security at SYD are awesome. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes (the Air New Zealand lounge). Was quite impressed with the range of food and drinks. Far superior to the MLLs. The hot dog cart was a nice touch! Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? Yes Onboard - J cabin: Were the crew professional & well groomed? [B]YesN/A Was the IFE activated on the ground? Yes but it had to be completely reset before we took off so it was down for ~15 minutes. Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes. Menus, no. Orders were taken in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~180 Minutes How was the quality of all the meals? Excellent. The SYD catering was definitely above average. Lamb was superb. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? No. I was stuck inside the YVR transborder connections area for an hour! Why YVR changed to this "we'll take a picture of your bag" system is beyond me. I am continuously delayed in this horrible transfer area whenever I'm connecting to the US through YVR. I'll just start short-checking any luggage to YVR, collect it, then re-tag it and clear US customs as if I originated in YVR. There aren't even NEXUS kiosks after your luggage is finally photographed so I'm forced to chat with a US border guard. A really, really bad experience. Overall experience/any other comments Pretty frustrating experiencing a delay of over 9 hours. Agents handled it pretty well though. Was impressed hotel rooms were being offered for the day for all passengers. Opted for taxi vouchers to/from the CBD instead. |
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