Flight/Origin-Destination:AC 7813 YYZ-YSB
Date:September 9th,2010
Cabin:Y
Status:SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Kiosk seemed slow
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No,used MEX Lounge
Was priority boarding offered (if applicable to your status) and efficient?Yes
If there was a delay, did the gate agent provide timely updates?N/A

Onboard - J cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Was a pre-departure beverage offered on the ground?
Did crew offer to hang your jacket?
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - Y cabin: Seat 1c(premium seat)
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates?N/A
Was the IFE activated on the ground? N/A
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Approx.10 minutes
How was the quality of the meal/Onboard cafe? Excellent packaged snack
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?N/A

Overall experience/any other comments
F/A offered water/sodas....3 times.Extremely friendly individual.Seat 1A was blocked/empty.Would definately take this flight again


:D:D:cool:;)

Ac85 / tlv-yyz
 

Flight/Origin-Destination: AC85, TLV-YYZ
Date: 6 Sept 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? Priority line for initial precheckin security was poorly sign posted and there was no security officer available for 10 minutes even though I was the only person in the line. No priority line for the security after checkin but was very fast
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The Dan lounge was quite average.
Was priority boarding offered (if applicable to your status) and efficient? When they called pre-boarding, the gate was swarmed, no attempt was made to turn the gate lice away. No priority boarding announcement was made.
If there was a delay, did the gate agent provide timely updates? On time

Onboard - J cabin: Seat 9A
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? On time
Was the IFE activated on the ground? No, although I dont see that as being such an issue as often even when activated I find the system resets after the safety video and you need to watch the ads again. Also, something needs to be done regarding the inability to adjust volume on the ads, it is really loud sometimes especially with noise cancelling headsets.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus distributed on ground, orders taken shorly after take off. The SD thought the starter contained pork which would be surprising considering a depature out of TLV. I know know that Bresaola is a beef product but the SD should have known that
Did crew offer a hot towel prior to the meal service?Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~90 mins
How was the quality of all the meals? Meal was good, although portion size for the main dish was small (see comments below on my outbound flight with continental). The lava cake was fantastic. The SD said that the lava cake out of TLV was the best, and she was spot on.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, but we were held on plane for about 10 mins after arrival d/t a medical issue so the bags were there when we got through customs.

Overall experience/any other comments
Overall a good flight, but there were some issues in that the washrooms ran out of water about 2 hours before landing and the laptop power was intermittent at a number of seats including mine. I would rate the flight 7/10, this is in contrast to the 10/10 that I would give to my outbound on CO with their new J-class seat being superior to the AC seat (wide and softer), fantastic IFE with about 200 choces of movies and about 1000 short programs to choose from (I find the choice on AC limited given that have been flying a lot lately) as well as much better meal service. 5 course meal, each course served individually with significantly larger portion sizes. The onboard cappucino maker was also great.

Hello all,

Just finished my recent trip report for Calgary to London ON while sitting in the lounge in Halifax.

Part 1: To London (ON) on AC in J/Y
Part 2: YYC-YXU on AC in J
Part 3: My stay in Stratford
Part 4: YXU-YOW on AC in Y
Part 5: YOW-YYC on AC in J

jlisi984

Flight/Origin-Destination: AC602/YYZ-YHZ
Date: Sept 13 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A connecting
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? I think so
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menus at all (asked "Waffles or omelette"), orders taken front to back
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.25 hrs
How was the quality of all the meals? Okay
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Asked once, I said no, never asked again.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
This route is consistently skipping handing out menus on all my morning flights.

Flight/Origin-Destination: AC158/YEG-YYZ
Date: Sept 13 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes, the airport is dead with only 1 red eye now.
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Would like to see a bit more food out. The soup is usually empty and 50% of the time there are no vegetables.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Active on ground until safety briefing. After safety briefing it was not active until we reached altitude.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A, but did for others
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menus on ground. Did ask on the ground if we wanted wake-up or not. Not sure of anything else as I slept the entire flight.
Did crew offer a hot towel prior to the meal service? Not sure
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not sure
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No need to

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A connecting

Overall experience/any other comments

Flight/Origin-Destination: AC26-AC218 [PVG-YVR-YYC]
Date: 13-Jul-2010
Cabin: Op-up J
Status: E

Pre departure
Was check in quick and efficient? Yes. I didn't try, but was wondering if they spoke French. I felt that it would be unconfortable if I did.
Did you use priority security (if eligible) and if so, was it quick and efficient? No, I did not find one at PVG
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, at YVR. Great!
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes, in both cases. In AC26, I was addressed by name, and the service directory came to chat a few minutes to each one individually as drinks were being served. As a matter of fact, I was considering writting to AC complimenting the crew.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Don't recall
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? On AC26, orders were taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Don't recall
How was the quality of all the meals? The ramen noodles were not that great.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? Bags were damaged. Baggage services were curteous, and was told to bring the suitcase to be repaired at an offcourced location. I was not very happy with their (suitcase repair company) service as I had to bring it back and they were not curteous and felt like they couldn't care less.

Overall experience/any other comments
Amazing experience which made my trip even more memorable. I have never been treated so well (on both segments).

Flight/Origin-Destination: AC8304 [SEA-YYC]
Date: 06-Sep-2010
Cabin: VDB
Status: E

Pre departure
Was check in quick and efficient? Yes. UA doesn't usually have an agent for *G, so I still had to use a machine. I'd enjoy it more if it was staffed by AC or if UA provided agents instead of machines.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, but still slow.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used RCC.
Was priority boarding offered (if applicable to your status) and efficient? No. That always seems to be an issue at SEA.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
VDB

[B]Post departure
VDB

Overall experience/any other comments
UA's ground agent was not very informed on the AC proceedures for being bumped. I had to go back and forth a few times.

Flight/Origin-Destination: YVR-hkg
Date: Sept 14 2010
Cabin: J
Status: se

Pre departure
Was check in quick and efficient? Checked in online in another city
Did you use priority security (if eligible) and if so, was it quick and efficient? yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. great no issues.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and to many people have priority boarding time to board J and SE then golds.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Active on ground until safety briefing.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, My meal was ordered on the ground I don’t think most people were.
Did crew offer a hot towel prior to the meal service? yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Excellent but im used to UA so its great food. 
Did the cabin crew continiously top up the beverage of your choice throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Very fast in HKG.

Overall experience/any other comments

Great flight horrible time …. I don’t like the 2am departure.

Flight/Origin-Destination: AC454 [YYZ-YOW]
Date: 16-Sep-2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes. Used OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a; was connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a
Was priority boarding offered (if applicable to your status) and efficient? Yes, and for the first time in a long time, the priority line worked.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? News papers distributed and drink orders taken on the ground.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) It took approx. 30 minutes to start service as there were weather-related issues with flight and seat belt sign stayed on.
How was the quality of all the meals? Cheese tray - fine.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? n/a


Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
I was quite impressed that FAs managed to get drinks and trays out to everyone in J (which was full) in the 10 minute window they had to do that. We had to eat fast, but it was greatly appreciated. Fast work, and Bravo!

Flight/Origin-Destination: AC84 YYZ-TLV
Date: 16-Sep-2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes. Used OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? no, not available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes, food was fine, but difficult to find a working power supply
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes (eventually), but the 763 required a full system shutdown
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes, orders taken in the air
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2.5 hours. It was almost one hour after take-off for the mixed nuts to arrive
How was the quality of all the meals? good entree, full selection of snack and cook hot breakfast
Did the cabin crew continiously top up the beverage of your choice throughout the flight? not consistent. crew did what was required, but much of them spent the entire time behind the curtain. When I went up to ask for water, I stood for at least 3 minutes while two crew minutes walked around me and spoke to each other and never acknowledged me or asked me why I was standing next to them.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
Overall flight was good, but many of the crew seemed indifferent.

And the MR report begins:

Flight/Origin-Destination: AC 570 YYC-LAX
Date: 9-Sep-2010
Cabin: Y
Status: Pleb

Pre-departure:
Was check in quick and efficient? Yes. Used kiosk and way carry-on only.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Loved the YYC Transborder lounge (Starbucks)
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 minutes. Note: No menus on the plane, SD described wha was offered in Y over the PA
How was the quality of the meal/Onboard cafe? Beef sandwich and cheese & crackers. Both acceptable. Glad to see the menu change for September, hope the changes continue month-to-month.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments:
Solid Y flight. Good service, and another fabulous E90.

Flight/Origin-Destination: AC 545 LAS-YVR
Date: 9-Sep-2010
Cabin: J
Status: Pleb

Pre-departure:
Was check in quick and efficient? Yes. Used OLCI.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. It was empty.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Similar to YYC transborder rant: There is a lounge which airlines can contract, but AC chooses not to. If there is a lounge available, as a J customer I expect access. Not offering it is BS.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes. Welcomed on-board by name.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes. OJ / Water.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus/newspaper on the ground. Orders taken in the air, front to back, not by status.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hours.
How was the quality of all the meals? Good. Only had the cheesecake and a few drinks, but quality was great for both.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes. Refills were offered constantly.

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Great short-haul J flight. Best wishes/congratulations to the J FA, who looked ready to pop.

Flight/Origin-Destination: AC 17 YVR-HKG
Date: 10-Sep-2010
Cabin: J
Status: Pleb

Pre-departure:
Was check in quick and efficient? Yes. Used OLCI.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Size of lounge was good. Had expected more food for a lounge dedicated to LH flights. Showers would be a good addition; due to the late hour of many flights, people are arriving after a full day of work and a shower before boarding a 13.5 hour flight would have been nice.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes. Welcomed on-board by name.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes. Sparkling wine (appropriately described) / OJ / Water.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus/newspaper/after take-off drink order on the ground. Meal orders taken in the air personally by the SD Landis; orders taken by status.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hours.
How was the quality of all the meals? Dinner: Appetizer was wonderful; Beef was very over-peppered. Skipped dessert. Snack: Grilled cheese was good. Breakfast: Offering was entirely different from the menu given. Pancakes were the only thing left and expectedly mushy.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes. Refills were offered constantly when I was awake.

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Wonderful first experience in LH J. Landis and the rest of the rear-cabin J crew did an excellent job of showing us a good time.

Flight/Origin-Destination: AC 18 HKG-YVR
Date: 14-Sep-2010
Cabin: J
Status: Pleb

Pre-departure:
Was check in quick and efficient? Yes. 3 agents for J/*G and no wait as a result.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used the RCC as TG showers were down. Acceptable food, terrible drink offering.
Was priority boarding offered (if applicable to your status) and efficient? Yes. Separate line and air bridge.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes. Welcomed on-board by name.
If there was a delay, were you provided with timely updates? Yes. 45 minute push-back delay and headwinds both communicated promptly by flight deck.
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes. Sparkling wine (appropriately described) / OJ / Water.

Additionally, after hearing about the delay (which due to some crazy routing, actually helped us personally get home earlier), the SD popped a bottle of Drappier for us to celebrate with, "Here's a couple glasses; party on!".
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus/newspaper/after take-off drink order on the ground. Meal orders taken in the air personally by the SD; orders taken by status.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours.
How was the quality of all the meals? Dinner: Appetizer was wonderful; Lamb was great. Dessert + cheese great as well. Breakfast: Omelet was acceptable for a plane, but not great.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? The Drappier never stopped. ^^^

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
SD was amazing, when I asked her name (as the tag was blank), I got a deadpan, "Trouble. Capital T." She and the rest of the crew kept us laughing the whole flight; when they weren't winking at me and bringing more Champagne.

SD had the FD send an ACARS to YVR so that Ops could reroute us direct to YYC (we were originally YVR-SEA-YYC), and had an answer within an hour confirming they could accommodate us due to the delay.

Honestly, after a few 100 flights, many of them in J, this was the best flight of my life. The crew deserves a huge round of applause.

Flight/Origin-Destination: AC 224 YVR-YYC
Date: 14-Sep-2010
Cabin: Y
Status: Pleb

Pre-departure:
Was check in quick and efficient? Yes. Was SBY due to mass delays on all the TPACS. Got us on 224, after not being high enough on the list for 222.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. Quick.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Service was good, food was underwhelming, drinks were great.
Was priority boarding offered (if applicable to your status) and efficient? n/A SBY
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 minutes.
How was the quality of the meal/Onboard cafe? Snacks were fine.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments:
Solid Y flight. Good service and another fabulous E90.