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Flight/Origin-Destination: AC1161/YHZ-YYZ
Date: Sept 17 Cabin: J Status: E Pre departure Was check in quick and efficient? Not especially. Was caused by Biz/Status passengers who needed an abnormally large amount of hand holding. Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, same as always Was priority boarding offered (if applicable to your status) and efficient? Yes, yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A (did for others though) Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Nobody was offered a newspaper on this flight. No menus were offered. Meal order taken in the air ("Would you like the chicken, beef or ravioli?") by status. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1hr How was the quality of all the meals? Okay. Salad was a little disappointing again. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Offered numerous times during meal. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Have the menus for YYZ-YHZ and return been lost? I haven't seen one yet this month (6 or 8 flights). |
Flight/Origin-Destination: AC204 YVR-YYC
Date: 14SEP10 Cabin: Y Status: E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Yes Yes Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Very crowded Was priority boarding offered (if applicable to your status) and efficient? Yes, yes If there was a delay, did the gate agent provide timely updates? No delay Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes. Pointer about 1/2" off from the point of touch Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30min How was the quality of the meal/Onboard cafe? No food, short flight Did the cabin crew offer water regularly throughout the flight? Only one service Post departure If you have checked baggage, did it arrive within reasonable period of time? No checked luggage Overall experience/any other comments Map function works, a pleasant surprise. The IFE pointer is about 1/2" off from the point of touch. Need to touch on screen buttons about 1/2" off to make selection. |
Flight/Origin-Destination: AC223 YYC-YVR
Date: 15SEP10 Cabin: Y Status: E Pre departure Was check in quick and efficient? Yes, offered earlier flight at no additional charge as my originally booked flight has been oversold. Did you use priority security (if eligible) and if so, was it quick and efficient? No available at YYC Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, as expected. The lounge was very crowded. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? Delayed after boarding. No announcement or update until after we were in the air. Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No update (see above) Was the IFE activated on the ground? No. Probably problem with something. Manual safety demo. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 50 minutes How was the quality of the meal/Onboard cafe? No food, short flight Did the cabin crew offer water regularly throughout the flight? Only one drink service Post departure If you have checked baggage, did it arrive within reasonable period of time? No checked luggage Overall experience/any other comments Cabin was extremely hot upon boarding while outside temp was 18ºC. No outside air feed. Did not hear APU running. Flight was delayed for about 20 minutes before push back. No announcement on the ground. |
Flight/Origin-Destination: AC159/YYZ-YHZ
Date: Sept 17 Cabin: J Status: E Pre departure Was check in quick and efficient? N/A, connecting Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, adequate as it normally is Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes, although the FA in the J cabin had an AC lanyard around her neck which distracted a bit. If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A, but did for others Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper on ground, menu in air, meal order in air by status Did crew offer a hot towel prior to the meal service? Yes, was too wet and had to be wrung out. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5hrs How was the quality of all the meals? Good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Was a good flight. Was interested to see the SD apologizing to the first few seats in the J cabin because she had forgot to put down table clothes "...as per our new service." |
Flight/Origin-Destination: 032 (PEK-YYZ)
Date: Sept 13 Cabin: J Status: E Pre departure Was check in quick and efficient? Y Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A (Air China lounge) Was priority boarding offered (if applicable to your status) and efficient? Y If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Y If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Don't remember Was a pre-departure beverage offered on the ground? Y Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers were offered and meal orders were not officially taken. In my experience, the in-charge comes by to take the meal orders which was not done. The crew just put the selection on a tray and I had to point to what I liked - it is not what I am used to, but it may all work better in the end as it makes it easier to choose. Did crew offer a hot towel prior to the meal service? Y Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 2-3 hours How was the quality of all the meals? Decent Did the cabin crew continiously top up the beverage of your choice throughout the flight? Not always Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes, but YYZ did not seem to first unload the "priority luggage". Overall experience/any other comments 1) One non-Asian crew member seemed to be frustrated when she was not able to understand/communicate with a mainland Chinese passenger. I was quite surprised with seeing the level of frustation - after all, this WAS a flight originating from PEK. Subsequently, a Chinese female crew member assisted. 2) The same Chinese female crew member did not seem friendly at all. As an international J passenger, I expected a much friendlier crew member. |
Flight/Origin-Destination: AC 296 YVR-YWG
Date: Cabin:J Status:SE Pre departure Was check in quick and efficient? kiosk Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Sat in lounge, but didn't eat Was priority boarding offered (if applicable to your status) and efficient? Yes/yesIf there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes--J cabin was staffed by CSD only If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes/yes/in the air and by status Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1:20 How was the quality of all the meals? Main course was good--roasted basil chicken Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Good flight. CSD was not outgoing, but very helpful and efficient |
Flight/Origin-Destination: AC 299 YWG-YVR
Date: Cabin: J Status: SE Pre departure Was check in quick and efficient? kiosk Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Espresso drinks are a bit weak; selection of hard liquor was fine for me; red wine was very average. Soup was okay. Salad uninteresting. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? No--learned about delay via SMS while in lounge. Once on board, pilot told us reason for delay. Onboard - J cabin: Were the crew professional & well groomed? Well-groomed - yes; one FA was unsmiling and somewhat abrupt, while the other was pleasant If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Eventually Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers - yes; menus - never distributed; meal orders taken in the air and by status Did crew offer a hot towel prior to the meal service? No Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1:30 How was the quality of all the meals? Salad very boring; main (basil chicken again) was fine Did the cabin crew continiously top up the beverage of your choice throughout the flight? No Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Some deficiencies on this flight, possibly due to problems related to delay |
Flight/Origin-Destination: AC 8981 YHZ-YOW
Date: August 5, 2010 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? All fine Was priority boarding offered (if applicable to your status) and efficient? Offered, yes; efficient, moderately If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes on the ground; menus, no Did crew offer a hot towel prior to the meal service? No Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)To my surprise, no meal of any kind How was the quality of all the meals? N/A Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments While the flight crew were pleasant and friendly, I was (am!) shocked that there was no meal service at all - not even a cold plate - on this flight, except a bag of almonds. It was almost a two hour flight, over the dinner hour, and while the drinks flowed, there was no mention or offer of food of any kind. I was on a full executive class ticket (not an upgrade), so I'm not sure how that was possible. |
Flight/Origin-Destination: AC85 TLV-YYZ
Date: 21-Sep-2010 Cabin: J Status: SE Pre departure Was check in quick and efficient? Yes. Used OLCI Did you use priority security (if eligible) and if so, was it quick and efficient? no, not available, but no lines Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? n/a used contract lounge. was packed with people and free Internet overloaded beyond usable Was priority boarding offered (if applicable to your status) and efficient? Yes. If there was a delay, did the gate agent provide timely updates? no. majority of FAs were late arriving, about 30 minutes before departure (no idea why on a multi-day layover, they were well decked out in duty free though!) never communicated that we'd be late in boarding at the gate or that we left about 15 minutes late. Onboard - J cabin: Were the crew professional & well groomed? Well groomed. Some were not 100% professional. With late crew arrival, they were frantic in getting ready and a few people had their heads bitten off for fairly reasonable requests. Could have been avoided if they took off on time. If there was a delay, were you provided with timely updates? no Was the IFE activated on the ground? No and was turned off prior to landing Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? yes, orders taken on the ground (in status order) Did crew offer a hot towel prior to the meal service? Yes. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours How was the quality of all the meals? good 1st entree, full selection of snacks. second dinner (Chicken) was not as good as other offerings Did the cabin crew continiously top up the beverage of your choice throughout the flight? not consistent. was good during meal periods, but turned off in between, but did generally respond to requests. Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments VOD was a joke and not a priority for the crew. This 763 requires power down on engine start-up, but it was a long time after take off that system was first turned on. Got my head bitten off for asking them to turn it on (20 minutes after take off). My system worked throughout the entire flight, but because of problems at the back they rebooted 5 times and left the system in Welcome Aboard mode from 10-20 minutes each time. The in charge said he needed to do the reboots to prevent a riot in the back for the 40 affected people, but admitted it wasn't actually helping. If AC is going to market the experience this needs to be a higher priority. Some crew needed a lesson in customer service, having paid for J don't like feeling that any simple request will get my head bitten off. |
Originally Posted by yyzgigi
(Post 14784178)
If there was a delay, did the gate agent provide timely updates? no. majority of FAs were late arriving, about 30 minutes before departure (no idea why on a multi-day layover, they were well decked out in duty free though!) never communicated that we'd be late in boarding at the gate or that we left about 15 minutes late.
Duty free is awesome at TLV, and often the aircraft hasn't even landed from YYZ, which allows for the obligatory pit stop. :) |
Flight/Origin-Destination: AC 18 HKG-YVR
Date: 9/24/2010 Cabin: Y Status: UA 1P/*G Pre departure Was check in quick and efficient? Yes. I was connecting from a separate BR TPE-HKG flight (and ticket) and therefore only needed to check in at HKG for my BPs. I had considered using the transfer area at HKG but since I needed to head into town to run an errand, I decided to just check in at the check in counter on the departures level. Did you use priority security (if eligible) and if so, was it quick and efficient? N/A. I don't think there's a priority security area at HKG. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A. Obviously was eligible to use one of three lounges (UA RCC, SQ SKL & TG) but didn't do so due to lack of time and a preference to have a real meal instead of lounge snacks. After all, none of the lounges serve curry beef brisket rice, do they? ;) FWIW, it would've been a nice touch for the contracted agent working check in to let me know where the lounge was, though. Perhaps I'm expecting too much? Was priority boarding offered (if applicable to your status) and efficient? Yes, very efficient. The regular lines were long, especially with a document check. I walked up to the elite line on the left and was through in no time. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Well groomed? Sure. Professional... sure. Right off the bat, I noticed during boarding that besides the crew located at the door we boarded from, there were no greetings. I was miffed because while seated in the left aisle seat of the middle seats, I was completely skipped in regards to the first beverage run. By the time I realised what had happened, the cart was long down the aisle. If anyone is wondering why I didn't speak up earlier, it's because I had been snapped at on my YVR-HKG flight a month earlier for asking for my trash to be picked up when I mistakenly thought they had skipped me. In addition, the tone of one of the FAs when helping with a heavy bag left something to be desired. An older person was having slight trouble getting their bag into the overhead bin and the FA saw what was happening, gruffly said "If you can't lift your own bag, next time you should check it in" and then helped to put the bag into the bin. It was really the tone rather than the message that irked me. Last but not least, napkins and chopsticks were handed out for the mid-flight cup noodle snack but turbulence interfered with the serving of said cup noodles. Completely understood the decision to delay that service but sadly, the cup noodles never appeared when the turbulence stopped. Annoyingly, that left a couple of hundred people in Y holding onto useless pairs of wooden chopsticks, which were never collected. To give AC some credit, sandwiches and a packet of cookies had been handed out along with the chopsticks, so there was a mid-flight snack, just not a complete mid-flight snack. If there was a delay, were you provided with timely updates? N/A. Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? It felt longer than I liked but unfortunately I don't have an accurate idea of exactly how long it was. How was the quality of the meal/Onboard cafe? Much better than YVR-HKG. Had the beef pasta for the first meal, which came with some carrots and green beans. In addition, the pasta was some sort of spinach pasta, which was nice. For breakfast, the cheese omlette and sausage were both good. Midflight snack of a sandwich was dry and mediocre. Did the cabin crew offer water regularly throughout the flight? Semi-regularly. I'll give them the benefit of the doubt in regards to the constant turbulence that affected us from HKG all the way until we were past Japan. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes, despite a lack of priority tags since BR had checked my luggage through to PDX while in TPE. Overall experience/any other comments The three little annoyances I wrote above combined to make this my most mediocre AC flight. Not awful but still below the standard I expect from AC. I'll still be flying AC but a :td: to this crew. |
Flight/Origin-Destination: AC611/YHZ-YYZ
Date: Sept 25 Cabin: J Status: SE Pre departure Was check in quick and efficient? Kiosk, so yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Barely adequate for the breakfast hour. Only about 8-10 yoghurts out? Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes If there was a delay, did the gate agent provide timely updates? Not sure as I was in the lounge. No mention once I reached gate area. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Pilot mentioned delay but nothing else. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper on ground, menu in air. Meals taken by status. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) close to 2hrs How was the quality of all the meals? Average. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A connecting Overall experience/any other comments Decent flight. Meals were served to row 1 and then taken back as they weren't hot which delayed service to the rest of the J cabin. Better this way than served cold in my opinion, so kudos to the FA for making this happen (including the apology for this delay). |
Flight/Origin-Destination: LHR-YYZ
Date: Sept 27 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Was fine though the executive class check-in desk was gone replaced by some tour operator name. There were AC staff milling about but I couldn't find any desks labelled anything but "Economy Class". But there was no queue and I just walked right up to the desk. Did you use priority security (if eligible) and if so, was it quick and efficient? Security is always efficient at LHR. It was particularly empty this time. Onboard - J cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Was a pre-departure beverage offered on the ground? I arrived late due to a late connecting flight. I arrived after the pre-departure beverages and newspapers and was never offered either even though there was plenty of time. There was also no menu on my seat (and I noticed a few other people near also looking around for one) The IFE was not active on the ground. It had to be rebooted and didn't start up until some time later. Did crew offer to hang your jacket? Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Meal orders were taken in the air quite a while after departure. As I was missing the menu I was shown pictures of the items from a computer printout to choose from. Did crew offer a hot towel prior to the meal service? Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) How was the quality of all the meals? Yes on the hot towel. No idea on the time. It didn't seem rushed or too slow. The lamb was a little overcooked (medium whereas it was medium-rare last time I had it). And the meat was very fatty. But it's still the best meal in the menu in my opinion. Did the cabin crew continuously top up the beverage of your choice throughout the flight? It was adequate but nothing like my first time in J where they seemed to always be pouring. Overall experience/any other comments Temperature was set to 23 degrees which seems quite high to me. While the crew didn't do anything wrong and I have no specific complaints -- they generally didn't seem too happy about it either. Most of the food was served by holding out a plate of bread or drink or whatever and mutely waiting with an impatient look for us to take some. I didn't see any smiles or any friendly small talk. |
Flight/Origin-Destination: YYZ-SFO
Date: Sept 27 Cabin: J Status: Elite Pre departure Was check in quick and efficient? n/a Did you use priority security (if eligible) and if so, was it quick and efficient? Security was empty (as was US preclearance, thank heavens). Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The MLL had a longer queue for entry than security! And the showers weren't available when I entered as they were waiting for the groomer. As usual my complaint about the YYZ lounges is that they don't check the status of the flights. Once again I left the lounge only to arrive at the gate and find they weren't even ready to start boarding. This makes the lounges *much* less useful than at other airports. Was priority boarding offered (if applicable to your status) and efficient? If there was a delay, did the gate agent provide timely updates? Yes, there was a slight delay and the gate agent provided frequent updates. Priority boarding was very fast and efficient. Onboard - J cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? The crew was excellent. The pilot gave detailed info on the slight delays on departure and expected on-time arrival time. Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? n/a but others did Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? newspapers and menus were offered and meal orders were taken in the air Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) No idea. How was the quality of all the meals? The mushroom ravioli was kind of unappetizing. I can't say I was happy with it. The cookies were *great* though. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments[/QUOTE] I can't stress what a contrast the crew were to the crew in my previous post from my prior connecting flight. The SD and FA on this flight were *incredible*. They were warm, friendly, and talkative without being in any way intrusive or pushy. They went out of their way to offer anything helpful and answer any questions. Honestly I was wondering whether I was being overly negative about the previous flight. I had this feeling they were being cold even though I couldn't identify anything particularly wrong. But when I saw this crew it was suddenly clear what the previous crew was missing. It was a night and day difference. |
Flight/Origin-Destination: AC31 YYZ-PEK
Date: Sept 20, 2010 Cabin: J Status: E Pre departure Was check in quick and efficient? Yes. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, there was nobody at the Intl' priority check-in area. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A. Was priority boarding offered (if applicable to your status) and efficient? Yes. priority boarding enforced. If there was a delay, did the gate agent provide timely updates? Short delay; updates sent via email. Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? N/A. Was the IFE activated on the ground? No. Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? N/A. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? newspapers distributed on the ground. meal orders taken in the air. meal orders appeared to be taken simply from front to back. Did crew offer a hot towel prior to the meal service? Yes. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) approx 2.5 hours How was the quality of all the meals? Ok. nothing to write home about. Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. I went through 3 dasani water bottles and each time I went to top-up at the galley even though the FAs had plenty of opportunity to top it up. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Overall experience/any other comments[/QUOTE] Similar comments to zkzkz above. I was awake most of this flight and did not find the crew attentive. Moving maps were not working. |
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