|
Flight/Origin-Destination: AC1119 YYZ » YQR
Date: Aug 25/10 Cabin: J Status: E Pre departure Was check in quick and efficient? Yes - on iPhone Did you use priority security (if eligible) and if so, was it quick and efficient? no/no Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Average, as normal. Was in Amex lounge before, went downhill so made my way over to the MLL. Was priority boarding offered (if applicable to your status) and efficient? Yes, no. Scrum of elderly, children, and E/SE/J If there was a delay, did the gate agent provide timely updates? n/a Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? Did not notice. - maps worked, but had no data. Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? n/a, but offered to others. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? no to newspapers, yes to menus. Order taken in the air, by status. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Do not recall. How was the quality of all the meals? Dessert and salad underwhelming, main average. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments Other than the scrum in boarding, a fine flight. Crew was friendly and upbeat. ========== Flight/Origin-Destination: AC1119 YQR » YYC Date: Aug 28/10 Cabin: Y Status: E Pre departure Was check in quick and efficient? Yes - on iPhone. Given paper pass when I asked for MLL code at YQR "It is easier that way here" Did you use priority security (if eligible) and if so, was it quick and efficient? no/no Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Better than I remember. Ample reading material. Was priority boarding offered (if applicable to your status) and efficient? Yes / Yes If there was a delay, did the gate agent provide timely updates? n/a Onboard - Y cabin: Were the crew professional & well groomed? Initially. When a deadheading pilot came on, most all conversation was directed to him for the duration of the flight. If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? n/a Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 15 min How was the quality of the meal/Onboard cafe? the corn chips and Diet Coke were fine, I guess. Did the cabin crew offer water regularly throughout the flight? No. Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments While the FA was friendly initially, once the deadheading pilot came on board, they did not stop their conversation -- including the safety demo, take off, service, landing, taxi, etc... =========== Flight/Origin-Destination: AC130 YYC » YYZ Date: Aug 28/10 Cabin: J Status: E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? n/a Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. No soup. Draft was not working, but given the awful choices in beer, no loss. Was priority boarding offered (if applicable to your status) and efficient? Yes / Yes If there was a delay, did the gate agent provide timely updates? n/a Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? Did not notice. - maps worked, but had no data. Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? No. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes / Yes. Order taken in the air, by row (back to front). Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Do not recall. How was the quality of all the meals? Average. Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Post departure If you have checked baggage, did it arrive within reasonable period of time? n/a Overall experience/any other comments
Quite the different flight than my outbound. |
Flight/Origin-Destination: AC143 SNA-YYZ
Date: Saturday August 28, 2010 Cabin: J Status: AC/E Pre departure Was check in quick and efficient? Yes, OLCI at 24 hrs out, no wait at SNA to get boarding passes printed Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, priority security offered at SNA, made line shorter but security itself was on the slow side Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, UA RCC, substandard compared to MLL, but nice break from the concourse Was priority boarding offered (if applicable to your status) and efficient? Yes, but GA immediately called general boarding so one had to be quick or already in line to make the priority boarding If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes, this is something that I have consistently noticed as being said on this thread. I think the AC FA's are very professional looking with their uniforms & accessories. If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes, water and/or orange juice Did crew offer to hang your jacket? Yes, declined Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on ground, menus (had to share) on ground. Meal orders taken on ground, not by status, front to back Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Meal service 15 minutes after hot towels. 30 minutes total time. 2 hrs after take off nuts & drinks, 1 hour prior to landing Ben & Jerry's Vanilla ice cream & cookies How was the quality of all the meals? Breakfast waffle was dry, ham and cheese filling somewhat edible, apple compote side was nice. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Captain informed us of an unusually steep ascent due to noise abatement, this was a nice heads up. Loved the Ben & Jerry's ice cream. This should be served on ALL AC flights in J. Don't ever get rid of the cookies, another nice treat and never refused. Thanks for allowing the summer upgrades |
Flight/Origin-Destination: AC157 YYZ-YEG
Date: Saturday August 28, 2010 Cabin: J Status: AC/E Pre departure Was check in quick and efficient? Yes, OLCI and yes Did you use priority security (if eligible) and if so, was it quick and efficient? As a NEXUS user connecting from U.S. flight to Canada was quick until I had to hand my card in. The absolute crush of hundreds of people all trying to submit cards to 2 officiers made for a substantial delay. Once out of customs, clearing security was quick through priority lane. Screening itself took over 5 minutes, just for me. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, for what limited time I had. All of the computers were slow, especially the AC site which I was trying to use to check into my flight for the following day. The food choices were limited, but I love the YYZ MLL Domestic lounge. A true flagship of AC Was priority boarding offered (if applicable to your status) and efficient? Yes, but there was no enforcement of this. I noted " free for all" in my notes. GA asked for cert, told her it was taken at the first station (SNA) and told her that there should be a notation to indicate this. If there was a delay, did the gate agent provide timely updates? Boarding was 10 minutes later than posted, no reason given Onboard - J cabin: Were the crew professional & well groomed? Yes and yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes, the usual Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground. Menu in air, orders taken by status Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Push at 5:10, menu at 5:30. Nuts & drinks at 5:40. Dinner at 6:00. Ice cream and cookies at 6:45. Normally this is done 1 hr prior to landing, but in this case it was served as dessert How was the quality of all the meals? Chicken dish, average, ate what I could. Enjoyed the rice portion Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments |
Flight/Origin-Destination: AC255 YEG-YVR
Date: Saturday August 28, 2010Cabin: Status: AC/E Pre departure Was check in quick and efficient? Yes, OLCI Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Connecting flight. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, first time at YEG MLL. Nice lounge. Internet also very slow here. Charges for non-AC pages, unlike YYZ Was priority boarding offered (if applicable to your status) and efficient? Yes and yes If there was a delay, did the gate agent provide timely updates? Posted boarding was 7:55, actual 8:05 no reason given Onboard - J cabin: Were the crew professional & well groomed? Yes and yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes, water and/or orange juice Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menu due to flight duration Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45 minutes How was the quality of all the meals? I really like the cheese plate with fruit Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments FA's work hard on these short flights to get everything done in the time allowed. FA announced the incorrect time upon landing in YVR. Alternate FA, in French, announced the correct time. |
Flight/Origin-Destination: AC142 YVR-YYZ
Date: Sunday August 29, 2010 Cabin: J Status: AC/E Pre departure Was check in quick and efficient? It was difficult for me to check in due to the slow computers in the YYZ MLL the day prior. Eventually got it to work at the YEG MLL; however, I would not say it was a particularly easy or efficient check in Did you use priority security (if eligible) and if so, was it quick and efficient? N/A no line ups Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, liked the fact that the new EnRoute Mag was available in the YVR lounge. Coffee & bread was good Was priority boarding offered (if applicable to your status) and efficient? Yes and as long as one is near the desk it is efficient, otherwise forget it! If there was a delay, did the gate agent provide timely updates? Push was supposed to be at 8:00, did not happen until 8:10. No announcement, but I assume it was from cargo loading since I could hear the noise underneath. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? See above Was the IFE activated on the ground? Yes, BUT there were no foam ear covers loaded or available on plane. J passengers had to put the pastic earphones on their ears for the cross-Canada flight. What was strange is that no traditional ear bud type head sets were offered as a substitute. This rendered the entire IFE either useless or uncomfortable for the entire J cabin. Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? No, I hung it on the hook in the Suite Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground. Menu in air, 25 minutes after push back. Meal orders taken in air, not by status, from front to back, left aisle and then right. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Tray served 50 minutes after push back, less than 1.5 hours start to finish. Cookies and ice cream 1.5 hours prior to landing How was the quality of all the meals? Same as yesterday's breakfast. Had the omlette this time, it was actually pretty good. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments Overall it was the most anticipated (being a 777) yet disappointing of my 5 flights. There seemed to be a huge disconnect between the SD and the FA's. Only 1 sole FA opened up all of the screens in J for the safety video. Most passengers missed the first 1/2 unless the opened their own screen. Many passengers in the forward cabin complained of the overwhelming warm temperature. FA replied "we've told captain..." The lights in the cabin were not dimmed for the entire flight. Even with the window shades down it was difficult to view the IFE, with the emphasis on VIEW since we could not hear it the IFE. I will say that one FA stood out amongst the rest. I personally mentioned this to her and don't think it would be appropriate to name her publically so I have sent Andrew a PM regarding this. |
Flight/Origin-Destination: AC785 YYZ-SNA
Date: Sunday August 29, 2010 Cabin: J Status: AC/E Pre departure Was check in quick and efficient? No, due to the slow computers at the YYZ MLL on Saturday Did you use priority security (if eligible) and if so, was it quick and efficient? Yes and as a NEXUS user customs was faster Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Since I had just arrived from YVR asked to use the showers in the MLL YYZ US lounge. Agent showed me to Shower Room 1. When I entered there was an unflushed toilet. I also noticed that several bulbs were burnt out making the room rather dark and uninviting. Two of the covers over the vanity lights was also missing. Was priority boarding offered (if applicable to your status) and efficient? No, it was chaos. Simply everyone get on. If there was a delay, did the gate agent provide timely updates? Told on boarding pass to show up at gate at 17:15. Board in MLL showed "on time". Arrived at gate at 17:00. No plane. GA arrives at 17:10, no announcement, board still shows "on time". 17:15 boarding time, still no plane at gate. 17:20 a tug brings a plane to the gate. 17:40 we all are told to board at the same time. Door at the end of the bridge is locked. Passenger goes back up ramp to tell the GA who comes down to unlock the door allowing us on the plane. 17:57 the door of the plane closes. No announcements made throughout the process Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket?N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground. No menus, oral menu given after take off. Orders taken by status. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Order at 6:27, hot towel at 6:40 with drinks & nuts, 6:58 meal followed immediately by ice cream and cookies. How was the quality of all the meals? Same as outbound flight which I don't fully understand. Had the canelonni. Was okay, only at the noodle part. FA offered another meal, I declined. Ice cream and cookies were great. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments After a rough start the crew made the flight enjoyable. The SD was amusing especially since he kept pronouncing Santa Ana as "Santana". We told him at the end how to properly say the name of the city, but I agree it is confusing. What is the destination called: John Wayne Airport, Santa Ana, Orange County or all of the above and what are the FA's supposed to call it? |
Flight/Origin-Destination:AC145 YYZ-YYC
Date: 08/31 Cabin: J Status: AC*E Pre departure Was in the lounge and arrived at the gate just in time for (a delayed) boarding, dunno how it was before hand. Priority checking was used w/o issue YYZ Dom MLL was fine, caught up on some emails. Priority boarding was offered, using the appropriate lane. It also appeared to be enforced (ie non status was asked to hold off) Onboard - J cabin: Crew was well groomed though the gentleman who provided the drinks in the J cabin appeared rather disorganized - didn't bring out drinks on time or in order and mixed up orders. 1 Hr delay as the cargo hold couldn't be closed. Updates were provided every 30 mins, but each promised a 5 min departure.... :-( IFE was active, saw 1/2 of A-Team before take off ;-) OJ + Water were offered I req'ed my jacket to be hung, but I'm impatient and type-a Newspapers were distributed - no menus Meal orders were taken on the ground due to the delay by status. Hot towel provided after nuts but before meal About 1hr between take off and the last of the items to be collected (no including cookies + ice cream service) No offer of a top up other than wine selection during the main meal |
Flight/Origin-Destination: AC1154 YYC-YYZ
Date: 09/01 Cabin:J Status:AC*E Pre departure Ran to the priority line as I was late and boarding had already began Onboard - J cabin: Cabin crew appeared professional and well groomed Pre departure OJ or water was offered (2x actually) IFE was not active till in the air Crew did not offer to hang my jacket (waited this time, they appeared oblivious inspite of it literally being in my hands) Newspapers were distributed, no menus Orders were taken by status on the ground. Hot towel was offered after the bowl of nuts + first drink Meal service (save cookies and ice cream) were cleared by around 1.5 hrs into service No continuous top up of bev Chose the beef - big mistake. I know my way around a kitchen, why would AC select cuts that aren't "forgiving" to over cooking? Most cheap cuts /w lots of connective tissue can be stewed / braised etc for long periods of time, and are quite forgiving in these situations. Instead, we get shoe leather for beef |
Flight/Origin-Destination: AC 017 YYZ-YVR
Date: 02 SEP 2010 Cabin: Y Status: E Pre departure Was check in quick and efficient? Check in at J counter. Quick and efficient. Checked the ID of my kids too. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Got in around 2100hr. Fairly quite. Everything as expected. Had a shower (my first time). Toronto was HOT. Was priority boarding offered (if applicable to your status) and efficient? Yes. Yes. Agent from Y line stopped her line and check us in. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? No. Turned on about 20 minutes after take off. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 1.5 hour after take off, FA start selling food. Drink cart follows 10 minutes later. Delay due to turbulence. How was the quality of the meal/Onboard cafe? Same old. Same old. Did the cabin crew offer water regularly throughout the flight? Yes Overall experience/any other comments Got op up, thank you very much. I gave the J seat to my wife. Map function in my Y seat was NOT working. FA not selling wraps/sandwich, only snacks, at the end of the nearly 5 hours flight when I was really hungry (about 7 hours after my last meal). My priority tagged luggages came out first at YVR. |
Flight/Origin-Destination: AC1161/YHZ-YYZ
Date: Sept 3 Cabin: J Status: E Pre departure Was check in quick and efficient? Used kiosk Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, same as usual Was priority boarding offered (if applicable to your status) and efficient? Yes. Not efficient at all as the whole plane seemed to line up when the first peep of the flight number was announced (boarding didn't start until 5+ min after this happened). To the credit of the GAs they did do their best to filter the non-priority boarders out after the first boarding announcement, but most families with small children simply stayed in their place in line instead of heading to the front of it. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes, although it didn't work for the safety demo and that had to be done by the FAs. Was a pre-departure beverage offered on the ground? Yes, water/OJ Did crew offer to hang your jacket? N/A but did find another passengers jacket folded in the bin and removed, asked if they'd like it in the closet and proceeded to hang. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? On ground: Newspapers. In air: Meal order taken by status. The SD apologized that they hadn't been provided menus for the flight and read me a succinct, yet adequately detailed description of the new menu offerings. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1hr 30min How was the quality of all the meals? Decent Did the cabin crew continiously top up the beverage of your choice throughout the flight? Somewhat. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A - connecting Overall experience/any other comments Good flight. Nice to have the refreshing change of a new menu. IFE acted up and needed rebooting which is always baffling and frustrating....although the map worked on this aircraft. |
Flight/Origin-Destination: 280 / YYC-YWG
Date: Sept 4 Cabin: J Status: Basic Pre departure Was check in quick and efficient? Very - no line at all Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Food and drinks were adequate. Additional pastries beyond toast and muffins would be nice. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes - crew was exceptionally friendly If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground?Yes Was a pre-departure beverage offered on the ground?Yes Did crew offer to hang your jacket?No - closet seemed to be filled with newspapers and other junk Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?No menus on offer. Newspapers distributed on the ground Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 40 Mins How was the quality of all the meals? Mediocre - a chocolate croissant is not a meal Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes |
Flight/Origin-Destination: AC161 YYZ-YVR
Date: 2010-09-04 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Online check in did not work until aprox 6 hours pre-departure. On arrival at the airport, the kiosk wouldn’t print any documents. Used the E/SE agent and she quickly provided my documents. Did you use priority security (if eligible) and if so, was it quick and efficient? No, the Priority lane had 5+ people waiting, the regular lines 1 or 2 each. I used the NEXUS lane where there was nobody waiting. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, stopped for a quick drink and a cookie. The veggies looked much like the one in this bachelor’s fridge... in a word, scary. Had to point out the location of the soft drinks to a new lounge visitor, could use a sign... Was priority boarding offered (if applicable to your status) and efficient? Arrived 10mins past boarding time and pre-boarding was just being announced. Remarkable, there was nobody rushing at the gate after the pre-boarding announcement. If there was a delay, did the gate agent provide timely updates? N/A? Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? Yes, delayed pushing back due to aircraft behind us, polite English only announcement by the Captain. Was the IFE activated on the ground? Yes, after the safety video during taxi. Was a pre-departure beverage offered on the ground? Yes, and refills were offered. Did crew offer to hang your jacket? No / N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? News papers offered immediately after boarding. Menu’s provided during pushback. Orders taken once airborne after seatbelt sign turned off. Did crew offer a hot towel prior to the meal service? Yes, but it was cool-warm at best. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2hrs. This more relaxed pace was greatly appreciated. It was nice to enjoy each course with out the constant äre you done yet? Done yet? Done yet? Done yet”.... How was the quality of all the meals? The tenderloin wasn’t mind blowing but it was passable. The mesclun salad is brutal and it would be nice if there was a selection of appetizers. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A – No checked bags. Overall experience/any other comments To start, my sincere thanks to the crew in the J cabin. They were extremely polite and personable, each taking the time to introduce themselves and ask how I was, if I needed anything, etc. With only 3 people in the J cabin, the FAs took the initiative to close all the window shades in the unoccupied seats (entire starboard side of the A/C), greatly improving the ambiance. The crew were truly exemplary and made me proud to fly the maple leaf. The Captain provided an advanced warning while waiting to push back that we would experience turbulence through our climb out of YYZ. Again, thanks for the heads up, I have never felt an airplane yaw side to side like that before (weeeeee fun!). The power outlets in rows 2/3 were problematic. The 110V outlet for 2A let out several arcs, the others in row 2 just turned off when anything was plugged into them. This was realllllly annoying around the 4 hour point when my laptop was thirsty and unlike its owner, couldn’t keep going on wine alone. |
The Yin and Yang of Air Canada
Flight/Origin-Destination: 162/YVR-YYZ
Date: Sept 4 - 5, 2010 (redeye) Cabin: J Status: UA 1P (*G) Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? No line at YYC for first connection, so no need to Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? All good in YYC,YVR and YEG Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Note: I noticed the flight was quite full, so I asked the MLL "dragon" if it was oversold, which it was. I went to the gate at 1 hour prior to departure, and volunteered to be VDB'd if needed. I went back to the MLL, and hung out for another 30 mins. Upon my arrival back at the gate, I was paged to the podium for an op-up! ^ Thanks, AC! Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. They took as many meal orders as possible on the ground, but they didn't get to my row before takeoff. They got my breakfast order right after it was safe for them to move around. Did crew offer a hot towel prior to the meal service? Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) First "meal" was cookies and ice cream, which took about an hour and 15 mins. I didn't have the breakfast, as my choice wasn't available and I wanted to sleep. How was the quality of all the meals? Cookies and ice cream was awesome like always. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Slept for most of it, so not really needed. Post departure If you have checked baggage, did it arrive within reasonable period of time? HAHAHAHA! No.:mad: My bag never showed up, and I missed my connection to the US because of all the waiting. The baggage agents have no idea where it is, but they think it's at YVR. Will I see it before I have to return from the US? Doubtful. :( Overall experience/any other comments It's funny how AC is sometimes. I get an op-up, which is awesome, especially on a redeye, but then my bag disappears and causes me to mis-connect. Everything must be in balance, I suppose. |
Flight/Origin-Destination: AC159/YYZ-YEG
Date: Sept 3 2010 Cabin: J Status: E Pre departure Was check in quick and efficient? N/A connecting Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, there was nothing out of the norm Was priority boarding offered (if applicable to your status) and efficient? Yes. Boarding started much closer to (possibly before) the time on the boarding pases. Made for a very calm boarding process. No massive line crowding the gate at all. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes, water/OJ Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper (french only I think?) on the ground. Meal order taken in air. No menu provided. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1.5 hrs How was the quality of all the meals? Good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments This was my second flight of the day where no menu was provided and both times it was said that they weren't catered. I spent some time in the galley speaking to one of the FAs and she said that meal rotations were moving to monthly. You're going to have to really watch that the more frequent menu changes doesn't lead to a consistent lack of menus at the start of the month. |
Flight/Origin-Destination: AC558 YVR-LAX
Date: 2010-09-04 Cabin: J Status: Elite Pre departure Was check in quick and efficient? N/A Connection. Did you use priority security (if eligible) and if so, was it quick and efficient? None available for Domestic – transboarder connection @ YVR ? Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, not enough time. A sign pointing the way to it would be nice though. Was priority boarding offered (if applicable to your status) and efficient? Yes and yes. If there was a delay, did the gate agent provide timely updates? N/A? Onboard - J cabin: Were the crew professional & well groomed? Yes. If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes, after the safety video during taxi. Was a pre-departure beverage offered on the ground? Yes. Did crew offer to hang your jacket? No / N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? News papers offered immediately after boarding. Menu’s shown and orders taken after climb out and seat belt sign off. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5hrs How was the quality of all the meals? The salad was wilted, pretty much compost with a cherry tomato on top. The chicken breast was quite nice, but it would have been nice if the skin was removed. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A – No checked bags. Overall experience/any other comments |
| All times are GMT -6. The time now is 2:47 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.