Flight/Origin-Destination: AC1158 YYC-YYZ
Date: October 24, 2010
Cabin: Y
Status: AC*E

Pre departure
Was check in quick and efficient? Used web checkin the day of departure. Carry-on only bags so no need to visit the check-in counters at YYC. However as I entered the central processor terminal I noticed that YYC domestic J checkin was lined up with about 4-5 groups in line and three agents, however the general line had no line-up. Improvement opportunity for YYC, the placement of J checkin counters (segregated from regular with a wide corridor) makes it impossible for agents from the general line to connect with J line. Consequently when J checkin gets lined up, the regular checkin agents are unable to get J customers to come over.
Did you use priority security (if eligible) and if so, was it quick and efficient? No priority security line at YYC Concourse A security. Priority security for Concourse A/B would be a definite welcomed enhancement.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Good selection of food and drink at 4pm.Cookies were plentiful and fresh made.
Self serve pasta offering (e.g. spaghetti, ravioli, etc) in addition to the soup offering would be warmly appreciated addition with minimal cost.
Was priority boarding offered (if applicable to your status) and efficient? Priority boarding was offered, however process was very confusing (typical for the YYC station). Issue with location of the priority boarding signage and stanchions, simply put these items are not effectively deployed at YYC. Current location of signs and stanchions directs priority boarding to the side and past the gate podium, however general boarding line is immediately infront of the door. Correct deployment of the stanchions infront of the gate door would prevent confusion or allow Priority Boarding to line up correctly. Alternately if YYC both gate agents would pull passengers from priority boarding line first (rather than focus one agent on priority boarding and second agent for regular line) the priority boarding process would be less confusing.
If there was a delay, did the gate agent provide timely updates? No, Small delay on boarding (started at 4:45pm for 5pm departure; however light load resulted in near on-time departure. That said numerous passengers approached the podium between 4:30 and 4:45 to enquire about boarding time.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Near On-time departure. Delay on arrival at YYZ due to flow control (the map IFE worked and we did a large S turn over Sarnia and Milton). Pilot informed all pax of delay, however no explanation of S turn holding pattern. An explanation would have been helpful as the A320 was unusually nose high – which was unnerving to some of the passengers in the aft section.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Meal service was prompt, however heavy BoB meant the truck was slow. Not much could be done about the situation.
How was the quality of the meal/Onboard cafe? Excellent Quality. I took the J class meal option for $13 and was very impressed with both the snack (Carrots and ranch) and Pasta. Meal was very tasteful and big improvement over the sandwiches. An excellent value for money.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Unknown, carryon only.

Overall experience/any other comments Overall very good flight from in-flight perspective. Average airport experience at YYC and please note the improvement points for YYC Checkin and Gate agents.
Another improvement point about YYC Concourse A. Renovations are ongoing and 1 additional gate (12A) is being added between gates 12 and 14. I have an issue with the numbering schema. As currently designed, gates 12A and 14 share the holdroom while gate 12 is segregated by a Chili’s restaurant. TGo avoid confusion (pax destined for gate 12A arriving at gate 12 holdroom), I suggest that gate 12A be renumbered to 14A and gate 14 become 14B.

Flight/Origin-Destination: AC855 LHR -YVR
Date: Wed 27th October
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes I did and it was
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - London lounge - which was as good as ever
Was priority boarding offered (if applicable to your status) and efficient? I tend to stay in the lounge until boarding is well under way and so when I arrive at the gate am able to go straight onto the plane with few or any queues. This was the case today.
If there was a delay, did the gate agent provide timely updates? N/A


Onboard - J cabin:
Were the crew professional & well groomed? Mostly
If there was a delay, were you provided with timely updates?Yes . Captain annouced a 20 min delay at departure time which was accurate , then a slow crawl to the runway which is par for the course at LHR.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes to both. Some meal orders taken on the ground - including mine. My guess is that maybe the FA was asking SE and E before asking others after take off.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2hrs 15 mins
How was the quality of all the meals? Chicken was very good , and veg well cooked. Choc pudding nice as usual.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No but I did get two top ups.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Was connecting to SEA flight @ YVR and had a 15 min wait to identify luggage on screen in holding room prior to US Customs.
Overall experience/any other comments
An unremarkable , though largely good flight. The Map was not working on the IFE . That is now 3 working and 7 not in my last 10 TATL flights (in last 12mths). It's a shame but not the end of the world. Let's hope the next generation of IFE is a little more robust.

Flight/Origin-Destination: AC147 YYT - YYZ
Date: Thu 28th October
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? No, I was the last to board.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes; Datvalet not working nor was access to free airport wireless
Was priority boarding offered (if applicable to your status) and efficient? N/A
If there was a delay, did the gate agent provide timely updates? N/A


Onboard - J cabin:
Were the crew professional & well groomed? Mostly
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes but was turned off after safety briefing until seat belt light was turned off.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper on ground, menus in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2hrs
How was the quality of all the meals? Chicken was very good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No, had to use call button.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A.
Overall experience/any other comments
J crew allowed y pax to use lavatory and that caused J pax to stand wait. i think this is the biggest issue I had. I paid a few dollars more for my seat and I have to stand in line behind Y pax to use the lav!

Flight/Origin-Destination: AC613/YHZ-YYZ
Date: Oct 30
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available and likely never will be with the bizarre setup that is YHZ domestic security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Available on ground before safety video was run. Not activated after the safety video until after reaching altitude
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground. No menus at all. Orders taken by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1hr?
How was the quality of all the meals? I've had the beef many times this month and this was, by far, the worst of all of them. It was cooked appropriately, but the meat itself was tough and overly gristle-y.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, very much so.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A, connecting

Overall experience/any other comments
The flight went smoothly and the SD was in great cheer throughout.

Flight/Origin-Destination: AC137/YYZ-YVR
Date: Oct 30
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? N/A connecting
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? About the same as normal.
Was priority boarding offered (if applicable to your status) and efficient? Yes and the gate agents made non-PA announcements directing people to the correct lines when the gate-lice massed during the pre-boarding announcement.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Delay was announced by the captain as being 10 minutes for "minor maintenance issues". 15 minutes later the captain announced that we were waiting for doors to close and we would be leaving very soon. No more announcements were made by anyone on the crew and we departed 45 minutes late.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes. After the pre-departure drinks were served and collected no more beverages were offered for the duration of the 45 minute delay. To rub salt in the wound, the SD continually drank bottled water in plain view of the J passengers.
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers offered on the ground. Meal order taken on the ground (in some kind of priority order I think), but no menus were provided. I'm guessing that YYZ-YVR is a flagship domestic route for AC, and we were on a plane with pods (763), so the lack of menus made this flight seem very amateur from the start.
Did crew offer a hot towel prior to the meal service? Yes...but they were hardly luke-warm
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5hrs
How was the quality of all the meals? I usually like the pasta, but this time it was disappointing.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The service on this flight was quite mediocre. Either I'm setting a higher standard, I'm unlucky and getting on flights at the low end of the service spectrum, or something has changed recently. My October flying experience has been filled with little disappointments that have taken the shine off of a J class experience that I thought was doing remarkably well.

Flight/Origin-Destination: AC 303 (DCA > YYZ)
Date: 31-Oct-2010
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A @ DCA
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A @ DCA
Was priority boarding offered (if applicable to your status) and efficient? GA started with E/SE/*G instead of J PAX.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes. Menus, no (but it was a short-haul so wasn't expecting one). FA carried the two pastry choices to my seat and asked me which I wanted.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~30 Minutes
How was the quality of all the meals? Mediocre. I had the banana bread. It wasn't all that appetizing. Would have MUCH preferred the cheese plate even on a 10:00 AM departure.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? N/A

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments
It's a shame AC moved to Terminal A. B and C offer a much more pleasant experience and *A lounges.
Just wanted reiterate that the cheese plate on short-haul routes is awesome! Would love it as an option at any time of the day instead of the warm pastries.

Flight/Origin-Destination: AC161 YYZ-YVR
Date: 2010-10-08
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? Big lines. Very scary. Used kiosk.
Did you use priority security (if eligible) and if so, was it quick and efficient? No, was another huge line... used NEXUS lane instead.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. There were no cookies left :(
Was priority boarding offered (if applicable to your status) and efficient? Yes, but non status/ non J PAX boarded freely with the priority group.
If there was a delay, did the gate agent provide timely updates? NO. There were no announcements with regards to the delay from prior to boarding time until after the original departure time had passed. I received an email from a 3rd party travel site but not AC, the AC BB app showed the flight on time. The only indication there was a delay was when the electronic GTAA sign updated to show a new departure time, AFTER the scheduled departure time had passed.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? NO.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Immediately. There was confusion around free snacks as a result of the delay. They were offered to some PAX who asked, but not others.
How was the quality of the meal/Onboard cafe? I’ve had better at 7-11.
Did the cabin crew offer water regularly throughout the flight? No, not until about 1.5hrs prior to landing.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The handling of the departure delay was frustrating. The crew did not arrive until 15 minutes prior to departure. Surely this information is available to AC. Passengers, especially those in the lounge should be informed (maybe with one of the BB/iPhone apps?) and given both notice of the delay, and a 5 minute warning that priority boarding is about to begin. .

Flight/Origin-Destination: AC 564 YVR-SFO
Date: 2010-10-08
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? N/A - Connection.
Did you use priority security (if eligible) and if so, was it quick and efficient? None available. No NEXUS for connecting PAX either ?
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Pleasant agent. The usual soup and veggies. It would be helpful if the lounge was signed on the airport way finding signs for those of us that don’t connect via YVR often.
Was priority boarding offered (if applicable to your status) and efficient? Yes, It almost worked.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Immediately
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments

Flight/Origin-Destination: AC754 SFO-YYZ
Date: 2010-10-10
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? Yes, the Exec First agent was very pleasant.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, was directed to priority lane by above agent. Turned away very rudely by an American Airlines employee “policing” the priority lane. She stated that Air Canada did not pay into the programme, and that we were not permitted to use the lane. It then took 30+ minutes waiting in the general lane, while there was no wait in the priority lane.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used the United RCC, limited food and drinks.
Was priority boarding offered (if applicable to your status) and efficient? Yes, but inefficient. Boarding began earlier than posted time, we boarded via priority lane to find no space for carryon baggage in the first 8 rows of the Y cabin.
If there was a delay, did the gate agent provide timely updates? N/A


Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Immediately after seat belt sign off.
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The boarding lines extended out towards the hallway creating a traffic jam around a pillar that is in this area . It would be better if the queues were setup with a 90 degree turn to avoid this area. Seems to be a recurring problem with AC's gates @ SFO.

Flight/Origin-Destination: AC15 YYZ-HKG
Date: 2010-10-11
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? N/A Connection
Did you use priority security (if eligible) and if so, was it quick and efficient? No, the usual mess, used NEXUS line.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The usual morning snacks. Lounge agents were wonderfully helpful and pleasant.
Was priority boarding offered (if applicable to your status) and efficient? Yes. The staff made a strong effort to manage the process, having the right passengers in the right lanes. The queues need to be longer though, as beyond the queue entrances, there was mayhem with pax jumping to whatever line appeared shortest, pushing and shoving, generally behaving like a group of 7th graders waiting to go out for recess.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 40 minutes
How was the quality of the meal/Onboard cafe? The usual Y grub. A fork with the noodles would be nice for those of us that haven’t mastered chopsticks on no sleep in 24 hours yet.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
The tray table at 18H was broken, tilting at 30+ degrees. This make it useless for a laptop, and frustrating for eating as it was only stable and supportive when folded in half. The F/A laughed and nodded when I pointed this out, and gave the impression I was interrupting him as he was fixated on my neighbour, a family member of one of the other F/As. IFE continues to be a royal pain in the a$$ on AC planes. Not only did my IFE require multiple resets, the screen was not properly touch calibrated, thus making it impossible to select the back, menu and brightness/volume buttons at the bottom of the screen. There seemed to be some bleed over of the adjacent seat’s audio, I could hear her movie when my audio was stopped. The power outlet seemed to have a mind of its own, sometimes on, sometimes not.

Flight/Origin-Destination: AC563 SFO-YVR
Date: 2010-10-24
Cabin:Y
Status: Elite

Pre departure
Was check in quick and efficient? N/A Checked in online
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A, connecting.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used United RCC.
Was priority boarding offered (if applicable to your status) and efficient? Yes, it worked due to the G/A repeatedly yelling on the PA to remain seated until called.
If there was a delay, did the gate agent provide timely updates? Updates were sporadic. The information screens behind the G/A which were just PowerPoint slides were not updated thus they contradicted what was being said in announcements and email notifications. Note: I received notifications from 3rd parties, but never Air Canada, despite registering for the flight alerts.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A, very quick turn once on board.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Immediately after seat belt sign off.
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Priority Baggage seemed to work @ YVR, second bag out.

Overall experience/any other comments
The male G/A (wasn’t wearing a name tag) was telling PAX @ the gate that were going to miss their connections that they could either pay the same day change fee to reroute now (the direct flight had lots of space available on it), or get stuck in Vancouver and sort it out then. This is horrible customer service. A problem could have been solved pre-emptively and yet the G/A is telling customers he won’t do it as it would look like he lost an opportunity to collect revenue.

Flight/Origin-Destination: AC152 YVR-YYZ
Date: 2010-10-24
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? N/A Connection
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A, not available.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No time due to previous delay.
Was priority boarding offered (if applicable to your status) and efficient? Yes, it worked well.
If there was a delay, did the gate agent provide timely updates? Yes, delayed once on board, S/D provided updates.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Immediately after seat belt sign off.
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, in the first bunch of bags out.

Flight/Origin-Destination: AC 1848 YYZ-POP
Date: Oct 22, 2010
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes/Online

Did you use priority security (if eligible) and if so, was it quick and efficient? N/A

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, briefly. Lounge was normal.

Was priority boarding offered (if applicable to your status) and efficient? Yes

If there was a delay, did the gate agent provide timely updates? No Delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? NA
Was the IFE activated on the ground? No, not until safety announcements.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? In the air, not by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 90-120 mins
How was the quality of all the meals? Food was fine, however no pre meal drink service. In fact no drink service at all until AFTER I was finished eating my meal. We were not even offered water with our meal.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No, had to request refills.



Post departure
If you have checked baggage, did it arrive within reasonable period of time? Did not check baggage.

Overall experience/any other comments We were left with the feeling that the SD on this flight was interested in doing the bare minimum. He disappeared into the galley to read the newspaper for most of the flight. We also noticed that he seemed to be training/mentoring the junior member of the flight crew. This SD is the absolute wrong choice to train junior staff, as he is setting a very poor example.

Flight/Origin-Destination: AC 1849 POP-YYZ
Date: Oct 29, 2010
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes

Did you use priority security (if eligible) and if so, was it quick and efficient? N/A

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No lounge.

Was priority boarding offered (if applicable to your status) and efficient? Yes

If there was a delay, did the gate agent provide timely updates? No Delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes, short delay and we were kept well informed.
Was the IFE activated on the ground? Yes.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders were taken in the air, and according to status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 60-90 mins
How was the quality of all the meals? Food quality was good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, SD worked hard through the entire flight, hustled to make sure drinks were always topped up, etc.



Post departure
If you have checked baggage, did it arrive within reasonable period of time? Did not check baggage.

Overall experience/any other comments What a HUGE difference between this crew and the crew on the way down to POP. The service provided by this SD was quite possibly the best I have received on any flight, AC or otherwise in recent memory. This guy is doing a fantastic job, and is a huge asset to AC. Feel free to PM me for his name, as we made note of it during the flight.

Flight/Origin-Destination: AC 177 (YYZ > YEG)
Date: 31-Oct-2010
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? N/A (Connection)
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes (Bread was really stale; would be nice to see slices of cheese to go with the crackers and whatnot.)
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes (But it was reset just before we pushed back and took forever to come back up.)
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes. Menus, no. Food orders were taken in the air. Only the beef and salmon were on-boarded, no pasta or vegetarian option. Was told they've been having "technical problems" with the cheese on the pasta...
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~90 Minutes
How was the quality of all the meals? Not that great. The beef and potatoes were sitting in a lot of water. Would have much-preferred the pasta which seem to always be AWESOME. The cheese cannelloni from the summer was great and the one time I got the new cheese ravioli this month was great too! Please fix those "technical problems" with the cheese ;)
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments
This is the third flight I've been on in October that was missing the pasta/vegetarian option in J. I've always been impressed with the pasta dishes in J--please bring them back!