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Flight/Origin-Destination: AC032 PEK-YYZ
Date: March 30, 2011 Cabin: J Status: Super Elite Pre departure Was check in quick and efficient? Pretty good, first time using PEK as a hub, kind of strange as you go through a single agent responsible for a lot of airlines, who hand writes your boarding pass... but since I was the only one for AC it worked out well. Baggage checked through from origin just fine. Did you use priority security (if eligible) and if so, was it quick and efficient? Priority security in YYZ for my next connection tried to tell me to go up to the US connection security. "Sir do you mind." I said "For business class?" Yes. There were only about six people in front. I don't know why they were pushing people to go to US connection security instead of Canadian connection security for Canadians. This was the priority line, the main line had about 12 people waiting. There was one aisle closed (LIKE ALWAYS). They were also letting non-J and non-AMEX platinum holders into the priority line. Someone needs a butt kick. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? -- Yes, I'm in the MLL now. All good. MLL comes in at the upper middle considering worldwide. Can't hold a torch to Thai First Class or Emirates business class, or even some ANA business class lounges, but beats most business class lounges. Was priority boarding offered (if applicable to your status) and efficient? -- Yes, I priority boarded in PEK very easily. The setup there is better than YYZ and YUL. The two lines are clearly marked on either side of the desk, with corrals that angle away from the desk, which minimizes spillover and encourages people to head to the right spot. Amazing that it is more efficient to board in China than in Canada. If there was a delay, did the gate agent provide timely updates? -- No delay in boarding. Onboard - J cabin: Were the crew professional & well groomed? -- Yes. Good crew. If there was a delay, were you provided with timely updates? -- Slight delay but this is always the case at PEK, no problem. Was the IFE activated on the ground? -- N/A Was a pre-departure beverage offered on the ground? -- Yes. Did crew offer to hang your jacket? -- Yes. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? -- Meal orders on the ground as well as newspapers, menu. Did crew offer a hot towel prior to the meal service? -- Yes. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) -- Maybe an hour and a half to two hours. But, several course meal. It was done with the right timing and everything appropriate. Also food was quite excellent. How was the quality of all the meals? -- Excellent. Did the cabin crew continiously top up the beverage of your choice throughout the flight? -- Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? -- Surprisingly fast at YYZ. Overall experience/any other comments[/QUOTE] I would love to have fewer announcements. Since everything comes out in triplicate it's annoying. Also the earphones were really amplified so every time someone broke in it was GARRAGGHG rip the earphones off. Put them back on just in time for loud chinese in my ears GARRAGGGH rip them off. On this trip I flew Thai first and business, and Emirates first. I have to say that the seats on the AC Executive First are much harder and boardlike than any other international first or business I've experienced. I like the adjustability but the comfort is not there compared to these others, especially in flat position and the rounded bottoms of the coffins are uncomfortable on the feet of some taller passengers. Not expecting you to go ripping out all the seats now but feedback for future decisions. |
Flight/Origin-Destination: 427 YUL-YYZ at 8pm
Date: 30/03/2011 Cabin: J Status: SE Pre departure Was check in quick and efficient? : connecting from ZBF, no issues, checked in on BB Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YUL lounge was fine as always, soup was running low, salad was good Was priority boarding offered (if applicable to your status) and efficient? YES, and surprisingly/welcoming in ZBF, priority boarding and rows were enforced, great to see even on a Dash 8. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? YES Was a pre-departure beverage offered on the ground? YES Did crew offer to hang your jacket? YES Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? no menus, rapidair flight Did crew offer a hot towel prior to the meal service? YES Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 10 minutes How was the quality of all the meals? excellent Did the cabin crew continiously top up the beverage of your choice throughout the flight? yes Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments[/QUOTE] The in charge was perfect. The announcements were fast, short and sweet. She did understand that it was better to get the announcements finished rather than assuming the entire aircraft wanted to listen to her talk. It was refreshing to say the least. Addressed us by name. Mr. lcohen999, you must put your cell away for landing, etc. :D Excellent service, wish more crews were like this one. |
Flight/Origin-Destination: YYZ-PEK AC31
Date: Tuesday March 29 2011 Cabin: J Status: E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Did not notice a priority line Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, not much of a selection. There was salad and pasta Was priority boarding offered (if applicable to your status) and efficient? Yes, and yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes and yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. orders taken in the air i believe Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 90 minutes How was the quality of all the meals? Ok Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Very quick. Overall experience/any other comments This is the first time a saw infants in J. A couple, seated in the front J section, each had a baby (both must have been less than a year old) in their arms during take-off and landing. They were crying quite a bit on the ground and during take off, but eventually slept later on in the flight. Made use of the ear plugs provided in the amenity kit. |
Flight/Origin-Destination: IAH - YYC AC8105
Date: April 1, 2011 Cabin: J Status: AC*SE Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, and Yes. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No MLL lounge at IAH, but the CO lounge was okay ;) Was priority boarding offered (if applicable to your status) and efficient? Yes, and Yes. If there was a delay, did the gate agent provide timely updates? We were informed after boarding that the flight would be diverted to YQR to pick up fuel due to strong headwinds before continuing to YYC. Some PAX (not me) were upset that they weren't informed before boarding, so that they could attempt to make alternate travel arrangements from IAH. But in fairness to the crew, I think that this may have been because the captain was in the operations room until the last minute trying his best to find a direct route. Onboard - J cabin: Were the crew professional & well groomed? Yes, and Yes. If there was a delay, were you provided with timely updates? See above re: headwinds/diversion/refueling. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes, water only. Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground. No meal orders taken, just an arrival with a tray and "would you like some lunch today?" Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 60 minutes. How was the quality of all the meals? Fair. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Nope. After meal service was done, the J attendant was nowhere to be found. Post departure If you have checked baggage, did it arrive within reasonable period of time? No. Overall experience/any other comments All in all a very bizarre flight what with the diversion, refueling, and irritated PAX. One fellow AC*SE member sitting in J was quite upset that he wasn't informed of the diversion before boarding at IAH, and that he wasn't allowed to disembark in YQR to attempt to find another connecting flight to YVR. Things got quite heated between the J FA and AC*SE PAX to the point where the FA said, "Sir, I don't have to put up with this crap from you. It serves me just fine if you fly another airline, I don't care." :eek: To be fair to the FA, the PAX was being very unreasonable, so it's understandable why PAX-FA tensions were high ;) Maybe if the FA was around more often in J, she would have been able to ply the upset PAX with more booze? :D |
Flight/Origin-Destination: AC 759, YYZ SFO
Date: Sundays Cabin: J/Y Status: SE Pre departure Was check in quick and efficient? Y Did you use priority security (if eligible) and if so, was it quick and efficient? Y Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Y, nice offerings Was priority boarding offered (if applicable to your status) and efficient? If there was a delay, did the gate agent provide timely updates? This flight is frequently delayed due to late aircraft arrival. It is intensely frustrating to leave the MLL to make boarding time only to find no plane at the gate, yet with the departures board and agents in MLL indicating an on-time departure. This usually leads to 20-30 minutes of lost lounge time. In yesterday's case, when I did not have my laptop with me, it meant a half hour of lost productivity without MLL computers. There must be a way to update flight status in a more efficient way. Onboard - J cabin: All generally yes Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Was a pre-departure beverage offered on the ground? Did crew offer to hang your jacket? Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Did crew offer a hot towel prior to the meal service? Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) How was the quality of all the meals? Did the cabin crew continiously top up the beverage of your choice throughout the flight? Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? The water in Y has a strong plastic taste, which may be related to the container it is held in, as international Y service water served right from the Dasani bottle has no such odour. Serving water from large Dasani bottles would be preferred. Post departure If you have checked baggage, did it arrive within reasonable period of time? Don't check bags Overall experience/any other comments |
YYZ-FRA
Flight/Origin-Destination: YYZ-FRA 872
Date: Wednesday, May 6, 2011 Cabin: J (paid, not upgraded, not that AC cares) Status: *G (other airline) Pre departure Was check in quick and efficient? Less than 5 mins to wait for an unfriendly agent. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes and Yes. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Pasta, cookies, veggies and bags of chips. Was priority boarding offered (if applicable to your status) and efficient? Yes and yes, enhanced by the use of two separate jetways, with an agent at the head of the Exec First jetway checking boarding passes. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Super Elite meal orders were taken on the ground; remaining orders taken in the air. Did crew offer a hot towel prior to the meal service? Yes. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) N/A due to reported (but never realized) turbulence that required crew take their seats. How was the quality of all the meals? Overcooked but passable. Did the cabin crew continuously top up the beverage of your choice throughout the flight? No. Cabin crew disappeared after dinner service. A trip to the lav revealed no FAs stationed in the mid-cabin galley if I did need anything. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A Overall experience/any other comments IFE did not work so no movie or entertainment. Both reading lights were stuck in the on position so no sleep. Not a Super Elite so did not get first choice of meal. For this I paid for J? Long flight. Friendly crew. One FA, in particular, took pity on my string of misfortune. |
Flight/Origin-Destination: ICN-YVR AC064 C-FCAB B763
Date: 2011-04-05 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? No. Flew in from DLC on OZ 3 hours before AC departure time. No AC staff anywhere. OZ refused to issue BP. Did you use priority security (if eligible) and if so, was it quick and efficient? No. Connection. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No MLL. Used OZ lounge. Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes If there was a delay, did the gate agent provide timely updates?N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No dealy Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 2 hours How was the quality of all the meals? Quite good. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? No. My priority tagged luggage arrived near the end. Overall experience/any other comments Very pleasant FAs. Map function working (wow). Not pleased with Y pax rushing forward into J to deplane while I was still packing. I was constantly bumped by their carry on while packing. A FA should be stationed between J and Y to block Y pax coming forward as in some other airlines. Luggage at YVR was dispensed to a difference carousel as advertised. |
Flight/Origin-Destination: YVR-HKG AC007 C-FIVQ B77W
Date: 2011-03-19 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, so so Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. No cup noodle and no hot food for near lunch hour flight. AC is getting cheap. A package of instant noodle only retail for $1.00. Not impressed. Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No dealy Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 2 hours How was the quality of all the meals? Quite good. Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? First time at HKG that my priority tagged luggage did not arrive before I do. Came out in the first batch. Overall experience/any other comments Very pleasant FAs. Map function working. Reading light not working, rebooted 3 times, still did not work. |
Flight/Origin-Destination: AC777/YYZ-SAN
Date: 20 Mar 11 Cabin: J Status: Elite Pre departure Was check in quick and efficient? Yes Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Excellent, as always (both in YOW and YYZ - this was the second flight of the day) Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes, and friendly, too! If there was a delay, were you provided with timely updates? Yes, about every 15 minutes. The total delay was about 1 hour. Was the IFE activated on the ground? Yes Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A (I had already put it in the overhead compartment, but they did offer this service to others) Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders were taken in the air (see comments at bottom of post) Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours (to my recollection - it was definitely timely) How was the quality of all the meals? (see comments) Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes - much better in SAN than my experiences in YOW and YYZ. Overall experience/any other comments On my 8:00 a.m. flight YOW-YYZ, I was served breakfast (omelette). I was surprised on flight 777 that the menu provided for a 10:30 departure was identical to the earlier flight, when it was obvious that the meal would not be served until almost noon. I was told by a flight attendant that the cutoff for deciding between breakfast or lunch service was a 10:30 departure. In the end we did not depart until almost 11:30, and meal service started well after noon. I declined to choose a meal, as I had already had one omelette that day (and did not want the other option, pancakes, in the afternoon). Shortly after that, the in-charge came by to see if everything was okay. I mentioned not being interested in an afternoon breakfast. She promptly offered me anything I wanted from the buy-on-board menu. I definitely appreciated this gesture, and selected a chicken wrap. This is the kind of "can-do" service that I have been seeing more and more frequently from Air Canada, and it is most welcome. Kudos to the in-charge on this flight! ^ |
Flight/Origin-Destination: AC195 YUL-YVR C-GITY A321
Date: 2011-04-08 Cabin: Y Status: E Pre departure Was check in quick and efficient? Yes, yes. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes but was directed to regular line at the door. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. As expected. Was priority boarding offered (if applicable to your status) and efficient? Yes, yes. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 30 minutes but was suspended due to turbulence. How was the quality of the meal/Onboard cafe? No hot meal tray when asked.FA said they rarely load hot meal tray on board. This is a dinner flight departing at 1755hr. However, I smell food from the oven, must be staff meal. Did the cabin crew offer water regularly throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? First batch came out. Map working. PA in flight not coming through the earphone. |
Flight/Origin-Destination: AC034 YVR-YYZ C-FNNH B77L
Date: 2011-04-06 Cabin: Y Status: E Pre departure Was check in quick and efficient? Yes, yes. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes but was directed to regular line inside the security area. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. As expected. Was priority boarding offered (if applicable to your status) and efficient? Yes, yes. If there was a delay, did the gate agent provide timely updates? Yes, needs to be deiced, then the airbridge stuck. Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Yes, from SD on board. No announcement for delayed boarding. AC34 is well known to FFs for late incoming from SYD. Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 40 minutes. How was the quality of the meal/Onboard cafe? As expected. Did the cabin crew offer water regularly throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Transfer to YUL. Map not working with this error message: "ASXi application currently unavailable". The enRoute magazine in the pocket is a well read, torn, coffee soaked March issue. The duty free catalogue was ripped, a few pages torn and in bad shape. The flight safety card (frayed, old, ripped) is like somebody picked it up from the garbage. Disgusting. AC stuff (blankets, I was told) occupied all the overhead bins for the last 3 rows where I sat. I have to put my carry on 4 rows ahead. |
Flight/Origin-Destination: AC436 YYZ-YUL C-GJWO A321
Date: 2011-04-08 Cabin: Y Status: E Pre departure Was check in quick and efficient? transfer Did you use priority security (if eligible) and if so, was it quick and efficient? No. transfer. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. As expected. Was priority boarding offered (if applicable to your status) and efficient? Yes, yes. If there was a delay, did the gate agent provide timely updates? N/A Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No announcement Was the IFE activated on the ground? Yes. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 25 minutes. How was the quality of the meal/Onboard cafe? Did not buy anything. Did the cabin crew offer water regularly throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Not the first batch came out. Map working. PA in flight coming through the earphone. The gate at YYZ is a boxed in gate sharing with a US/domestic swing gate. The waiting area is very small and crowded. As we were ready to board, another flight arrived at the above mentioned swing gate, all pax form that flight has to exit using our gate. Those pax were pushing though the pax waiting to board. What a zoo. |
I have just completed an fight from PEk to YVR in Y class and I had my eyes open very much. When boarding no crew in Y to assist passengers to their seats. No beverage until meal one hour into the flight. No water offered durning the flight. I counted only 4 crew for all of Yl.
The only problem I have with flights is the amount of items individual are able bring to the plane. It then becomes a problem for the crew for storage. How does someone start the enforcement of regualtions an prevent all these items from being brought on the aircraft? |
Thanks all for the continued feedback.
canadian1 - would you mind sending me the flight/date? Many thanks. |
Flight/Origin-Destination:AC3 YVR->NRT
Date:4/10/11 Cabin:J Status:SE Pre departure Was check in quick and efficient? Yes, even though colleague and myself had 7 massive cases, the SE check in handled it wonderfully. Did you use priority security (if eligible) and if so, was it quick and efficient? Missed the priority line at YVR International departures. Security was the usual. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, International MLL was the usual. No drinkable beer (Molsons doesn't count) but otherwise normal. Did take the staff a little while to pickup dishes that had been left behind by the previous guests in the seats I chose. Was priority boarding offered (if applicable to your status) and efficient? Yes, walked right up and boarded without issue. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Don't know, I use my iPad instead. Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Papers were distributed, and my order was taken on the ground. (I think I was the only SE on the flight, SD didn't introduce himself to anyone else that I saw) Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Didn't watch the clock, but it was fast enough that the tray wasn't waiting there long after I was done. How was the quality of all the meals? Beef was a little well done for my liking (but hey, it's on an airliner, I don't expect medium rare :)) but the vegitables were a wonderful al-dente, rather than a soggy mess. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Offered, but I tended to decline. Post departure If you have checked baggage, did it arrive within reasonable period of time? Was there waiting beside the belt when I got there, in MNL Overall experience/any other comments Overall, the flight was as I would expect. Seat 1K is probably my third favourite on the aircraft, with the big open space beside it. Only downside is the cabin logbook and other crew materials are stored in the overhead bin there. |
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