Flight/Origin-Destination: AC146 YYC-YYZ
Date: June 30th, 2011
Cabin: Y
Status: E

Pre departure:
Was check in quick and efficient? On-line Checkin, but could only check-in my wife after calling reservations and having the agent "hide" something until check-in was complete, then unhiding it.(Perhaps my eUpgrade request?).
Did you use priority security (if eligible) and if so, was it quick and efficient? YYC Nexus lane closed.
Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Nice relaxing visit.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? Boarded on-time.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yup.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 minutes
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?No checked baggage.

Overall experience/any other comments Standard 146 experience.

Flight/Origin-Destination: AC690 YYZ-YYT
Date: June 30th, 2011
Cabin: Y
Status: E

Pre departure:
Was check in quick and efficient? N/A Connection
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Not enough time.
Was priority boarding offered (if applicable to your status) and efficient? Yes. Like most NL flights, everyone tried to use the priority lane. It was good to see the agent enforce its use.
If there was a delay, did the gate agent provide timely updates? Yes. They had forgotten a security sweep (after board 50% of the plane) and held boarding while they did it.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yup.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 minutes
How was the quality of the meal/Onboard cafe? Good.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?No checked baggage.

Overall experience/any other comments Good experience.

Flight/Origin-Destination: AC127 YYT-YYZ
Date: July 4, 2011
Cabin: Y
Status: E

Pre departure:
Was check in quick and efficient? Yup, no line/
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yup. Enjoyed breakfast in my favourite AC lounge.
Was priority boarding offered (if applicable to your status) and efficient? Yes, but it was a mess. Just waited until the end as it was easier.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yup.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 minutes
How was the quality of the meal/Onboard cafe? Good.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A Connection.

Overall experience/any other comments Good experience.

Flight/Origin-Destination: AC1159 YYZ-YYC
Date: 04-Jul-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? N/A CNX.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yup.
Was priority boarding offered (if applicable to your status) and efficient? Yes. Rather gong-show-ish to be honest. Lots of gate lice + YVR flight boarding at the next gate (142/143) made it very hectic.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes, cabin updated us on the expected delay due to a line up to take off. It was appreciated.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers + menus offered on the ground. Order taken in the air, back to front.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Good. Nice to see another change in the menu.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup, constantly.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Fastest ever service at YYC.

Overall experience/any other comments
Good flight.

Flight/Origin-Destination: Flight 786 LAX to YYZ
Date:14 July 2011
Cabin: J
Status: None

Pre departure
Was check in quick and efficient? Yes, Exec class check in took about 2 minutes.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The MLL in Los Angeles is badly in need of an upgrade. The check-in agent was rather curt when I asked a few questions, and the room was not large enough for all the people using it. Also I was a little surprised when bar service had the same opening as Toronto (11 am). I know in Ontario you can’t start serving liquor until that time, but in California you can serve much earlier. The curt lounge employee said they used to open earlier, but haven’t for some time.
Was priority boarding offered (if applicable to your status) and efficient? Yes this went very well. Boarding had just started when I arrived, and the gate agents stopped the Y pax when I approached with my Exec. Class boarding pass, and put me at the head of the line.
If there was a delay, did the gate agent provide timely updates? No. However, just a minor 30 min. delay.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Not really just an apology for the delay
Was the IFE activated on the ground? Not sure
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes, and they did.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers not offered, meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? No. Rather surprising, as I have always had the hot towel service before.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I’m just guessing, perhaps two hours?
How was the quality of all the meals? Very good filet of salmon, however as for the cookies and ice cream the cookies were in the oven too long and they were rather hard instead of soft and chewy. We were served Hagen Daz ice cream which was a nice surprise, as I was expecting another brand.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes they did, although I did have to ask for a Grand Marnier after the end of the meal service.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? It seemed to take longer than usual (I waited about ten minutes for my bags, however, that is not really all that bad).

Overall experience/any other comments

I experienced the Exec class suites on this 767 for the first time, and I was very favourably impressed. Looking forward to having them again on some future flight. Overall a very pleasant flight, notwithstanding a few minor issues.

Flight/Origin-Destination:Toronto - Beijing
Date: 9 th July 2011
Cabin:J
Status:Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes I did use it but it was far from quick and efficent
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes
Was priority boarding offered (if applicable to your status) and efficient? Yes but the string of economy passengers blocked the exec boarding lane
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No idea as monitor has to be stowed
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No, but no jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? menu not distributed and order taken on ground, paper offered
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 ish hours
How was the quality of all the meals? Very good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments
Main service director was very miserable but other than her a very good crew.

Flight/Origin-Destination: Beijing - Toronto
Date: 13 July 2011
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? N/A I checked in at Busan on Asiana (see other comments)
Did you use priority security (if eligible) and if so, was it quick and efficient?
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed? Yes although see comment.
If there was a delay, were you provided with timely updates? n/A
Was the IFE activated on the ground? Not sure as all monitors have to be stowed
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No, but no jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes and orders on the ground
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 ish hours
How was the quality of all the meals? Good although again see comments
Did the cabin crew continiously top up the beverage of your choice throughout the flight? At times

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Hand lugguage only

Overall experience/any other comments

Having traveled onwards to Busan and back in J class on Asiana I think my standards might have been a little skewed on the way home.

On getting on the plane in Beijing I was not welcomed onboard or anyone as I tried to navigate round the galley with my wheelie bag and rucksack and the crew could be best described as a bit miserable.

The Asiana crew made me feel welcome and special while the AC crew made it seem like it was all a bit of a chore.:td:

Flight/Origin-Destination: Toronto - Montreal - Brussels
Date: 22 July 2011
Cabin: J
Status: *G

Pre departure
Was check in quick and efficient? Checked in online. No issue
Did you use priority security (if eligible) and if so, was it quick and efficient? Quick in the sense that I jumped ahead of other people in line, inefficient in that I was assigned to a security line with a very slow moving lady ahead.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Good selection both in YYZ and YUL. No wait for the shower in YYZ.
Was priority boarding offered (if applicable to your status) and efficient? Don't know, not at the gate early enough to hear. When I was in sight of the gate at YUL, I saw a mass movement of people from Economy line to Exec First. So much so that when I was at the gate, the Economy line was shorter. Puzzling.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Yes. Captain did an excellent job of explaining delay on ground arriving into YUL and departure delays out of YUL as well (same cockpit crew for both legs).
Was the IFE activated on the ground? Yes (took a couple of reboots in YUL, but we weren't going anywhere for a while).
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Orders taken on the ground at YUL. Asked whether I wanted a snack in flight between YYZ and YUL.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Probably between 60 and 90 minutes on YUL-BRU and about 30 minutes on YYZ-YUL.
How was the quality of all the meals? Good. Chicken snack between YYZ and YUL very nice.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? No. BRU has to be one of the worst airports for luggage delivery (at least of the ones I have visited). It's slow-torture delivery. Half a dozen bags show up at a time, then nothing for several minutes, then repeat. It takes about 45 minutes to go from first bag to last bag. Or to find out (in my case) my suitcase stayed in Toronto!

Overall experience/any other comments
Pre-ordered duty free as gifts but it wasn't loaded on the plane for some reason. CSD quite apologetic and suggested I had a concierge make sure it was available on the return flight (not sure it would happen since pre-ordering is normally available ex-Canada only but pointless either way since they were gifts). I wish AC would find a way to prep the aircraft for the YUL-BRU leg without kicking everyone out... Crew definitively pleasant enough.

Flight/Origin-Destination: FRA - YYZ
Date: 21 July 2011
Cabin: Y
Status: Elite

Pre departure
Was check in quick and efficient? NA, checked in via LH from BRU
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? new Senator lounge in Frankfurt, really nice
Was priority boarding offered (if applicable to your status) and efficient? Kind of mixed up, went through the J class line (with a 4 year old) once everyone else had gone through
If there was a delay, did the gate agent provide timely updates? Left 2 minutes late


Onboard - Y cabin:
Were the crew professional & well groomed? Well groomed yes, professional, well, probably about half of them. Even on the drink service, one of the FA's (an older lady) was quite possibly the nicest person I have met, yet her partner serving the drinks was quite possibly one of the most miserable I have met. He couldnt care less, rolled eyes and was just not intersted at all. You could see the woman who he was working with was embarassed at how he was acting.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 Minutes maybe until my sons child meal came out.
How was the quality of the meal/Onboard cafe? Food was good with the main meal, albeit kind of small. The snack before arrival for me was fine (montys wrap) but my sons sandwich (child meal) was really sad.
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? 15th bag out maybe with tags. Only waited 25 minutes for the bags, which is better than last time when we waited over an hour

Overall experience/any other comments Hit or miss with the crew. The guy serving the drinks should not be an FA. He clearly hates his job, and it really has an effect on the level of service.

Flight/Origin-Destination: YYZ - LAX AC 789
Date: 22 Jul 2011
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Very quick with an excellent agent.
Did you use priority security (if eligible) and if so, was it quick and efficient? No real line in the morning. Was through security in 5 minutes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? First time in the US departures MLL. Was fairly busy. Enjoyed the OJ.
Was priority boarding offered (if applicable to your status) and efficient? Strictly enforced. I arrived at the gate 5 minutes in to boarding and the line for economy was quite long, I walked right on to the plane.
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Very much so. Only issue I would say would be the one FA talking to a customer during the safety demonstration (via video).
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No, 767 though, so the aircraft shut down on start off.
Was a pre-departure beverage offered on the ground? Very nice OJ
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Orders werent taken, I was just asked as they came around if I wanted the pancakes or omlet
Did crew offer a hot towel prior to the meal service? yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5 hours
How was the quality of all the meals? Surprisingly good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Serious dissapearance after the meal service. When I went to the washroom, they were all sitting and reading at the front of the airplane.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments Nothing great, but nothing really bad. A good flight. Though having the POD on a N/A flight sure does help.

Flight/Origin-Destination: AC 92 , YYZ-SCL-EZE
Date: Tuesday July 19, 2011
Cabin:J
Status: AC*E

Pre departure
Was check in quick and efficient? N/A-Transfer from YEG
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A-Landed in YYZ and walked miles to the Intl Gate
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YYZ-Intl. Fairly busy for that late at night. I had a good dinner in J cabin coming in from YEG so I didn't bother eating anything in the MLL, just relaxed.
Was priority boarding offered (if applicable to your status) and efficient? The gate area was packed but the Priority Boarding was clearly laid out and I got on very quickly.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Absolutely Fantastic as I said in a stand alone thread on this forum. I am going to write a hand written letter to Air Canada about the service I received from YYZ-SCL. There is a crew change in SCL and that crew was pretty good. Again I posted a thread about the hotness of one of the female FAs :)
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, OJ or Champagne at both YYZ and SCL
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes to all. Meal Orders taken once taken off.
Did crew offer a hot towel prior to the meal service? yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 2 hours.
How was the quality of all the meals? Excellent. I had the chicken and it was quite good. Chocolate Tart for dessert was good too.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, as needed as it was a night flight.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments

Fanastic Crew and Service. Flight arrived pretty much on time. Probably the best experience I've had on AC :)

monday July 25 YYZ YUL AC 408
Late departure due to missing Pilots.
Plane leaves 35 minutes late.
IFE does not work at all.
No compensation allowed for inactive IFE on AC flights under 3 hours I was informed. new rule or cheap AC.
crew was fast and efficinet handing out drinks and new Kraft food bar??
arrive late as per expected.
Quick to the gate and door was open in seconds it seemed.

Flight/Origin-Destination: AC146 YYC-YYZ
Date: 21-Jul-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? Unusual, but no. There was a PAX going overseas with a ticket issue and with only 1 agent it was 20 minutes before the next person was seen. Wish they would have called for help.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A. Once again, Nexus and priority lines closed.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yup. Great pre-transcon drink and cookies as per usual.
Was priority boarding offered (if applicable to your status) and efficient? Yup.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers. Menus offered in the air. Order taken in the air, front to back.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45 minutes for drinks after take-off.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? N/A. Sleep.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Priority bags were the first off the lane ^ but still slow. First plane into T1 that morning and it was still 20 minutes before the 1st bag came out.

Overall experience/any other comments
A normal 146 experience.

However, I do think that the service standards need to be tweaked slightly to accommodate the time of this flight. For instance, in Y the lights are off as soon as the gate is disconnected. In J, it was 45 minutes after take-off before they were off because they are on to serve drinks from the cart. On a flight that late, with so few people partaking in drinks, I feel like turning off that lights right away and taking orders from people who are awake (and then prepping drinks in the galley) would be a big improvement so that the rest of the pax can sleep. With lights on 1:30 before landing for breakfast service, 45 minutes is a lot of the remaining 2 hrs to have the lights on.

Flight/Origin-Destination: AC145 YYZ-YYC
Date: 24-Jul-2011
Cabin: J
Status: E

Pre-departure
Was check in quick and efficient? N/A OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Yup. Nexus ^
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? IDed like usual, but nice for a quick drink.
Was priority boarding offered (if applicable to your status) and efficient? Yup.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No. Didn't realize we were delayed 30 minutes until we landed.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, menus and orders taken on the ground. Meals taken front to back.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1hr.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yup! Crew was fabulous.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
A great transcon. Exactly what I would ask for from that route. Please pass on my thanks to the crew.

Flight/Origin-Destination: 137/115 YYZ-YVR 18:00
Date: July 25, 2011
Cabin: Y:mad:
Status: E

Pre departure
Was check in quick and efficient? Requested u/g at T-4 days, it cleared right away. First time this year in 6 attempts. Checked in at T-23 hrs on my iPhone. Worked fine except web response was slow. Rec'd a call at 10:12 am saying flight delayed 3.5 hrs, agent offers me J at 16:00 or Y at 17:00. Can't make 16:00, so I say I'll accept 17:00 if she can find me an aisle seat. She does. I check in from the iPhone and request an upgrade (might as well). Check-in confirmed, but it's not clear whether the upgrade request went through. At 11:32 I get a message that new flight is delayed by 1:40. Okay, only 40 min behind the original departure time, so I switch back to Day Plan A. At 12:20 I get another message, delay is now 1:00, not 1:40, which puts me at the original departure time on the old flight. Arrive at Gate at 17:25 on the off chance that the u/g clears. From the looks of it, no hope. I see the flight crew, cabin crew, but at 17:30 still no a/c - there's no chance this bird flies at 18:00. A/c arrives at 17:35. Crew doesn`t board until 17:48. By 18:10 I`m aboard. IT`S AN AMIGO! :mad: Get to my seat and I`m beside a mother with a lap child. Wonderful. While sitting on the a/c I get a message that departure time is now 18:20. At 18:25 Captain announces that ramp crew has been reassigned and we now have to wait for another crew. At 18:37 we push back.

Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. Only about 6 people ahead of me, but very slow. Only one other regular line open.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Only 2 agents at the desk, both busy rebooking (or something) with other pax. By the time I get to the desk (5 min) there are about a dozen people waiting to get in. Once in, everything is as usual. Tried to work but too many people yacking on cell phones to concentrate.

Was priority boarding offered (if applicable to your status) and efficient? Yes and yes, but slightly encumbered by the number of standby. Problem with seat assignments (not mine) due to a/c swap.

If there was a delay, did the gate agent provide timely updates? There was, and nothing was ever said while I was in ear shot. Correction: As I watched out the window at the arriving a/c there was an announcement that the a/c was arriving and that boarding would commence "shortly".

Onboard - J cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Was a pre-departure beverage offered on the ground?
Did crew offer to hang your jacket?
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - Y cabin: It`s an Amigo.

Were the crew professional & well groomed? Average.
If there was a delay, were you provided with timely updates? No, other than the text messages - see above.
Was the IFE activated on the ground? What IFE - It`s an Amigo.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? One hour.
How was the quality of the meal/Onboard cafe? I decided to wait until I got home at midnight EDT.
Did the cabin crew offer water regularly throughout the flight? Yes, if twice is regularly.

Post departure

If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments: On top of the delayed departure, the routing went way south to avoid weather, adding another 20-30 minutes.

All in all, one of the worst flights I`ve had in a long time. BTW, I`m still sitting on 39 u/g credits, 1 for 6 this year. I feel enhanced.