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Flight/Origin-Destination: BRU-YUL
Date: Aug. 28, 2011 Cabin: H Status: None Pre departure Was check in quick and efficient? N/A (check-in was done in TXL) Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used the Brussels Airline Lounge, lounge was crowded, but service and drinks were plentyfull.. Was priority boarding offered (if applicable to your status) and efficient?Yes, but somewhat chaotic as some people were not respecting the priority boarding If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Crew was ok, the Chef de cabine seemed a bit green doing that job. If there was a delay, were you provided with timely updates? Small delay due to some passenger not boarding the plane, but they kept us informed Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Yes (the usual orange juice and sparkling wine) Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaers and menus distributed on the ground, meal orders taken in the air Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Didn't notice how long it took, but we were served about 1h into the flight and service was brisk all along. How was the quality of all the meals? Food wasn't bad, all choices available went they arrived at my seat. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? I went through the nexus lane in montreal and by they time I arrived downstairs the first bags including mine we're arriving on the carrousel. Although some of that rapidity might have been related to the delay (10-15mins) to deplane the flight due to some rules at YUL not to allow 2 flights to deplane exactly at the same time. Overall experience/any other comments Service was a bit rushed by the staff, but they were courteous nonetheless |
Flight/Origin-Destination: YHZ-YYZ AC609 & YYZ-PEK AC031
Date: 23 July 2011 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? Yes. Self serve kiosks with self tagged bags. They always work fine. Did you use priority security (if eligible) and if so, was it quick and efficient? N/A at YHZ Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YHZ the lounge is pretty limited in the morning (coffee, toast with Cheese Whiz, muffins) but not bad, I saw they have ice cream now, but I didn't have any. YYZ international was the same as it always is, cold beer/liquor/wine and a decent pasta dish with salad. Was priority boarding offered (if applicable to your status) and efficient? Yes and efficient at YHZ, but the priority line at YYZ is a little congested, you always have to cross the regular boarding line to get to it. The pillars just get in the way, and the 777 has a big J cabin with a lot of AC*E and SE fliers that take advantage of it. I like at PEK how the regular boarding is on the left and the priority boarding is on the right, but a lot of infrequent travelers don't know the difference, so wait in line for 10 minutes and get sent to the other line. If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes/Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Can't recall, but I think it wasn't Was a pre-departure beverage offered on the ground? OJ/Water and Sparkling Wine/OJ Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes-Ground Yes-In the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure, but no real delay. How was the quality of all the meals? Good domestic and Excellent international (I always get the beef), but I can't handle the breakfast at the landing on the transpacific flights, would prefer a bowl of noodles or something. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes and Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Mine came early (usually does at PEK, but I was traveling with two other AC*E fliers, who had to wait longer. Overall experience/any other comments: I have never had any real issues flying J on the YHZ-PEK run, which I do about 4-5 times per year. The only part I don't like is the breakfast, but if that is my only complaint, that's not bad. |
Very disappointing flight
Flight/Origin-Destination: AC847 (Munich --> Toronto)
Date: September 15, 2011 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? Yes, it was handled by LH. Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? I used the *G senator lounge and it was superb. Was priority boarding offered (if applicable to your status) and efficient? Yes, however, there was a massive queue and tons of people mingling in front of the gate so it was very ineffective. If there was a delay, did the gate agent provide timely updates? N/A. Flight left on time. Onboard - J cabin: Were the crew professional & well groomed? Yes, albeit slightly dishevelled. If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Yes. Standard OJ or sparking wine. Did crew offer to hang your jacket? N/A. Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers were provided on the ground. Menues were already on the seats and orders were taken once in the air. Did crew offer a hot towel prior to the meal service? Yes. Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 2 hours. How was the quality of all the meals? The quality of the first meal was excellent. The lamb main was tender and nicely seasoned. I much preferred the ice cream dessert to the chocolate pecan pie I had on the outbound flight. However, the pre-landing meal left a massive amount to be desired. The cold cheese and cured meats is such an unsubstantial meal after 8+ hours of flying. I would have really expected 2 hot meals on this flight. Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. The cabin crew entirely disappeared after the first meal service. No additional drinks were offered. Furthermore, the mid-galley 'bar' area was never set up. Overall, completely unacceptable level of service for a biz class product. Post departure If you have checked baggage, did it arrive within reasonable period of time? Standard time. Priority tag was cut off my bag. Overall experience/any other comments - I was originally seated in 6G, until I discovered copious amounts of undigested food/vomit filling the seat pocket. This was unfortunately after I already put my iPad and phone in there. This was incredibly disgusting and totally unacceptable. Luckily, the crew were able to move me to another seat, however, something like this should never happen. - The mid-galley bar area was never set up. The crew never made rounds throughout the cabin to offer drinks/small snacks, but instead chatted in the forward galley the entire flight. The final meal service began and hour before arriving in Toronto and was completely rushed. Overall, a very unpleasant flight. |
Flight/Origin-Destination: YYZ-PUJ
Date: 9/10/2011 Cabin: J Status None Pre departure Was check in quick and efficient? -Yes, no line up at all Did you use priority security (if eligible) and if so, was it quick and efficient? Attempted to use priority security...refused entry because boarding pass did not clearly identify flight was business class. I had specifically asked at check in if the boarding pass gave priority security access and was assured yes, but lady working the security line up at YYZ still refused us. Not worth arguing it further with her as regular line up was short, but airport needs to get their act together on this issue. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?-Used lounge, all was fine Was priority boarding offered (if applicable to your status) and efficient? Yes Onboard - J cabin: Were the crew professional & well groomed? Yes Was the IFE activated on the ground? Did not check Was a pre-departure beverage offered on the ground? No Did crew offer to hang your jacket? NA Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, newspapers and menus on ground Did crew offer a hot towel prior to the meal service? Y Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) -1.2 hours How was the quality of all the meals? Fine Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? All priority bags from all business pax were the very last to arrive a PUJ..every Y passenger had theirs before ours showed up |
Flight/Origin-Destination: ICN-YVR-YYZ
Date: 21 September 2011 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? N/A - Stayed at the transit hotel at ICN following a connection Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used Asiana lounge at ICN, no time at YVR, and used at YYZ, everything was up to snuff, as usual Was priority boarding offered (if applicable to your status) and efficient? Yes, most efficient I have been on to date If there was a delay, did the gate agent provide timely updates? We were delayed about 2 hours, the sign above the attendants, it was difficult to hear the updates (quite announcements and a loud travel companion) Onboard - J cabin: Were the crew professional & well groomed? Yes (both segments) If there was a delay, were you provided with timely updates? Once on board, no real delays Was the IFE activated on the ground? No (both segments) Was a pre-departure beverage offered on the ground? Yes from ICN, no from YVR Did crew offer to hang your jacket? N/A (although they were hanging jackets) Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, in both cases orders taken in the air (by status) Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1.5 hours and 2 hours, I found the meal took a long time to be served on the second leg How was the quality of all the meals? Excellent on all accounts (I suggested I would reroute my future flights through YVR for the cookies alone, at which time I was offered more). The ice cream between ICN and YVR was great, and the seafood/rice dish was a nice change from the omelet. Did the cabin crew continiously top up the beverage of your choice throughout the flight? From ICN I slept most of the way, but as soon as I was awake and had my light on, I was offered something to drink, from YVR to YYZ I stayed awake and my glass was seldom empty. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A No checked bags Overall experience/any other comments I was curious about what would happen on this flight, as it was the first one I was on after the strike deadline (and only about 6 hours after the deadline). I had been paying attention to the negotiations and knew that a deal had been reached, but I was curious how it was going to affect the flight. Overall I was very impressed with the quality of service on both legs of the flight, in particular the ICN-YVR segment. The SD (Steven) made a point to address me by name every time he spoke to me (even introducing himself personally at the beginning of the flight) which is something that never happened on my PEK flights. Overall I would say that I was very impressed with the cabin crew on this flight, top marks all around. |
Flight/Origin-Destination: MUC-YYZ
Date: 24 September 2011 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? N/A - Connecting after LH flight Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used Lufthansa Senator (one after passport control) in MUC - best LH lounge I have ever been to Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? 15 minute delay, no big deal Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No big deal Was the IFE activated on the ground? Did not check Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? No Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes/Yes - on the ground Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure, seemed very fast How was the quality of all the meals? Most of it was very good. Warm dish didn't taste that great (chicken). Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes Overall experience/any other comments seats in row 7 are not the best spots on 77W, due to heavy traffic... |
Flight/Origin-Destination: YYZ - YVR 149
Date: 6 Oct 2011 Cabin: J Status: SE Pre departure Was check in quick and efficient? Yes, SE line but security was a nightmare at Pearson due to work slowdown Did you use priority security (if eligible) and if so, was it quick and efficient? I did and it was still awful. Staff at YYZ simply didn't care Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes and it was as always full and fine Was priority boarding offered (if applicable to your status) and efficient?Yes If there was a delay, did the gate agent provide timely updates? Yes Onboard - J cabin: Were the crew professional & well groomed? Y If there was a delay, were you provided with timely updates? Small delay due to to security, pilot apologised Was the IFE activated on the ground? Yes and spontaneously reset twice before takeoff...more times in the air Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaers and menus distributed on the ground, meal orders taken in the air Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Unusually long - about two hours I think for the full service. I got first choice as SE and it seemed like they ran out of fish unusually quickly. My problem with this was we pushed back at 7:30 pm and then began supper service at about 8 pm and because the crew gave meals individually and then bread and wine individually to all passengers in front of us (we were in the last row of business class), we got to smell everything and then see it all being served and THEN got to see everyone getitng their cocktail topped up or wine served, before they brought us our meal. I was starving by the time the actual meal arrived. Once the meal arrived they seemed to forget us - I actually had to ring the call button for bread and extra water to go with my food. How was the quality of all the meals? It was fine but / and heavily salted as usual - I would like it less salty if possible. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes except once. I had to actually ring the FA for water and bread. Post departure If you have checked baggage, did it arrive within reasonable period of time? I don't know - checked through to Sydney Overall experience/any other comments I just found out from the extremely nice concierge here that because I flew 149 rather than 33, passengers embarking on 33 in Toronto get priority to upgrade over me regardless of my status. This is frankly unacceptable and a reason I tend to avoid AC when flying if I can. |
AC889 Oct 9 2011
Flight/Origin-Destination: LHR-YOW
Date: Oct 9 2011 Cabin: J Status: AC*SE Pre departure Was check in quick and efficient? N/A - Checked in Lisbon. Interestingly, I could not do web checkin from Lisbon but if I said my origin was LHR, it allowed me. Equally interesting, the TAP station at the airport in Lisbon found my bookng without a PNR!! Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Lounge B/SAS at LHR.......the staff was very polite, but it really is getting tired, isn't it? Was priority boarding offered (if applicable to your status) and efficient? Yes I think Heathrow has really improved. It was painless. Such a contrast to FRA recently. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Yes Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes/Yes - on the ground but did not follow any order and did not address PAX by name. Why is this always so difficult? Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) NO issues How was the quality of all the meals? Most of it was very good. Warm dish didn't taste that great (chicken). Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes Post departure If you have checked baggage, did it arrive within reasonable period of time? Not applicable Overall experience/any other comments I think addressing PAX by name and having a chance to order first is a nice perk of SE and its just so spotty in how it is applied. |
Flight/Origin-Destination: YVR-LHR
Date: 09/24 Cabin: Y Status: LH*G/SEN Pre departure Was check in quick and efficient? No, see below. Onboard - Y cabin: Were the crew professional & well groomed? It was OK. Was the IFE activated on the ground? No. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 1 hour, it was OK. How was the quality of the meal/Onboard cafe? Like normal airplane meal. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Overall experience/any other comments Initially I booked YVR-YYZ-FRA. However AC cancelled the YVR-YYZ flight and put me on the earlier flight. Since I couldn't go to the airport earlier (farewell lunch) I called the German AC hotline (since in Canada you wait at least 30 min with no status). The agent was super arrogant and kept telling me that it was a "schedule change" so therefore he can't do anything for me. He also sent me an e-mail with TC in PDF format and showing me on which page I should read, etc. I thought it's really weird since the flight AC XXX really didn't exist anymore for that day. At least he offered me some alternative routes and kept constantly telling me all he can do is ask his supervisor for waving the fees for courtesy. Finally I had to call the Canadian hotline. The agent changed my flights in less than 5 minutes. Since she seemed to be busy I just told her I would appreciate if she gives me either a window or an aisle seat. After this I wrote a e-mail back to the German agent and telling him that the problem was solved. Checking my flights online I saw that no seat was assigned. I didn't care because I saw there was only one middle seat and lots of window and aisle seats left. I thought I can manage this when I check-in online. Two weeks later when I had to check my other flights with AC I saw by coincidence that someone gave me the last middle seat you can reserve for this flight (outside the preferred seating area). So I had to call again the hotline and I spend another hour just to talk to someone and change the seat. When I arrived at the airport, I had 3 luggages, with 28kg, 22kg and 6kg. In total as a *G I can bring 3 x 23kg with me, so 69kg. I had "only" 56kg with but the check-in agent didn't accept my luggages. So I had to repack all my stuff. I don't know if he just had a bad day or he is insane. Telling me it's only the rules he has to apply is something I can accept but he was laughing and also putting me under pressure by telling me that the deadline is close (60min before flight departure) and so on. Then I told him I want to talk to his supervisor but he just said he went home. Since the check-in problem was a pain in the ... but not my biggest problem in my life I just made him happy and finally he accepted my luggages. There are more little things I didn't mention here but everything summed up and now I think it's enough for me. And it's a pitty; when I came to YVR two years ago I got an upgrade on my first flight with AC and I was happy... |
Flight/Origin-Destination: AC558 YVR-LAX
Date: 2011-09-30 Cabin: Y Status: E Pre departure Was check in quick and efficient? Yes. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? yes. as expected. Was priority boarding offered (if applicable to your status) and efficient? Yes, yes. If there was a delay, did the gate agent provide timely updates? No delay. Onboard - Y cabin: Were the crew professional & well groomed? yes If there was a delay, were you provided with timely updates? No delay. Was the IFE activated on the ground? Yes, Map function working. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? about one hour. How was the quality of the meal/Onboard cafe? Ate before boarding. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Priority tagged luggage came out first. Overall experience/any other comments This was a weekend getaway with my son. He used the same backpack that he used the week before to Scouts camp which has a Leatherman utility knife (similar to Swiss army knife) in it as the carry on. CATSA agent at security check was very polite and ask me to take it back tot he airline to have to send back home by courier. The Leatherman costs $90. So I went to the AC check in agent with the Leatherman and do what the CATSA suggested. However, AC does not offer the courier service to send it back. She cannot give to to airport lost and found that I can come back to claim it 2 days later. She offered me to check it in but she cannot just check in the Leatherman. She suggested I go back to security to get the backpack and check that in with the Leatherman. She printed a luggage check and accompany me to the US luggage drop off area to wait for me to retrieve the back pack. Finally the $90 Leatherman is safely on the way. In the heat of the moment I forgot to ask for her name. She is an old lady at the Executive Class check in. Kudo to the AC check in agent. A million thanks from me and my son.^ The FA on this flight was great too. I was seated at 12D, first Y row. I am on diuretics and drank too much liquid on the ground, so I needed to go as the plane was taking off. I waited for the seat belt light to go off before I can go the washroom. However, the FA's drink cart was out blocking my way to the back washroom for Y pax. Since drink service has started, she offered me to use the front washroom instead. She even accompany me to the front making sure the FA in front would let me through. As I have missed the drink service while I went to the washroom, the FA actually came back to see if I want any drinks even she is already half way down the cabin. That is good service.^ |
Flight/Origin-Destination: AC889 LHR-YOW
Date: 2011-10-10 Cabin: Y Status: :( Pre departure Was check in quick and efficient? Yes. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No access for me :( Was priority boarding offered (if applicable to your status) and efficient? Don't recall If there was a delay, did the gate agent provide timely updates? No delay. Onboard - Y cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? No delay. Was the IFE activated on the ground? At first, then it was reset. Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Under an hour. How was the quality of the meal/Onboard cafe? I've never been a fan of ex-LHR catering, and this was on-par with previous meals. Did the cabin crew offer water regularly throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes. Overall experience/any other comments The FA was great. She brought me Bailey's and coffee a few times. Always with fresh coffee. ^ |
Flight/Origin-Destination: AC033 YYZ-YVR
Date: october 14th Cabin: J Status: Elite Pre departure Was check in quick and efficient? done online Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No time...no time...I'm late I'm late... Was priority boarding offered (if applicable to your status) and efficient? I believe so. I was so late, went up to the gate and was referred to another agent, asked and they had saved my upgraded boarding pass. :D Boarded immediately If there was a delay, did the gate agent provide timely updates? n/a Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? n/a Was the IFE activated on the ground? yes Was a pre-departure beverage offered on the ground? yes Did crew offer to hang your jacket? n/a Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? meal orders in the air. Menus distributed and newspapers Did crew offer a hot towel prior to the meal service? yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.25 hour How was the quality of all the meals? good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, often offered Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? Yes Overall experience/any other comments: Great experience...Great onboard crew. Super nice older lady. Was expecting some disgruntlement over strike no strike ....but nothing but smart, professional gentility. Very good gate people. Had one point where the connecting baggage agents were debating whether to take bags or not, but they did. Hustled over to the gate after security and basically walked on. Note here that the AC kingston jamaica flight to YYZ was late thus the connection problems. Why is it that every time I pass through YYZ, I busting my butt to get to the connecting flight...I'm always arriving late! |
Flight/Origin-Destination: AC844 YYC-FRA
Date: October 15th Cabin: J Status: None Pre-departure Was check in quick and efficient? Had to wait in Executive First line while passengers were called from the main line; gate agent approaching desk noticed me and asked me to follow her to her terminal. Once at the counter, quick and efficient. Did you use priority security (if eligible) and if so, was it quick and efficient? No difference. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - no complaints. Was priority boarding offered (if applicable to your status) and efficient? Yes to both. If there was a delay, did the gate agent provide timely updates? Minor delay - update only after the fact. Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? Again, minor delay with update provided at the end. Was the IFE activated on the ground? Not sure Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers / menus on the ground, meal orders in the air. Orders taken by status; co-workers who are SE were greeted by SD and had their orders taken prior to mine. Did crew offer a hot towel prior to the meal service? yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not quite two hours. How was the quality of all the meals? No complaints. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Tapered off after meal service concluded. Onboard - Y cabin: Were the crew professional & well groomed? If there was a delay, were you provided with timely updates? Was the IFE activated on the ground? Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? How was the quality of the meal/Onboard cafe? Did the cabin crew offer water regularly throughout the flight? Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A, checked through on a connecting LH flight to TXL. Overall experience/any other comments: Have had slightly better service on the same flight on other occasions, but no real complaints, especially given the labor situation. |
Flight/Origin-Destination: YVR-ICN
Date: 16 October 2011 Cabin: J Status: AC*E Pre departure Was check in quick and efficient? N/A - Checked in on an earlier flight at YHZ, early morning so not really busy Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Hit the MLL in YHZ, YUL, and YVR, all seemed alright. Was priority boarding offered (if applicable to your status) and efficient? Yes and yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? No Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? N/A (although they were hanging jackets) Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground, orders taken in the air. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall, but maybe 2 hours How was the quality of all the meals? Good Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A, bag was checked through to my next KE flight Overall experience/any other comments I had been traveling on 777s via Beijing, but have recently found my last three 767 flights (ICN-YVR RT and LHR-YHZ) to be better. While I prefer the 777 plane, the service seems better on the 767, maybe it is the smaller cabin, less passengers, etc. The SD was great, throwing in some lightheartedness into the announcements. |
Flight/Origin-Destination: AC870 YUL-CDG
Date: 18 October 2011 Cabin: J – 77W Status: AC*E Pre departure Was check in quick and efficient? Upgrade cleared 96 hours before departure. OLCI on my mobile phone. Seated in 4k Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, very quick. Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The YUL International MLL lounge is always very busy in the late afternoon with all the *A TATL flights leaving almost at the same time. Good selection of drinks and snacks. Was priority boarding offered (if applicable to your status) and efficient? Yes If there was a delay, did the gate agent provide timely updates? N/A Onboard - J cabin: Were the crew professional & well groomed? Yes If there was a delay, were you provided with timely updates? N/A Was the IFE activated on the ground? Yes, but crashed during the security video and had to be rebooted. FA’s did the demonstration old school. Was a pre-departure beverage offered on the ground? Yes Did crew offer to hang your jacket? Yes Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground, orders taken on the ground as well. Did crew offer a hot towel prior to the meal service? Yes Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall exactly, but approximately 2 hours. I strongly recommend to take the express menu if you want to have a proper time to sleep. How was the quality of all the meals? OK. I had an excellent smoked salmon and then an overcooked filet mignon. Excellent choice of French, Canadian and Argentinean wines. I skipped breakfast in order to sleep a little more. Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes. Post departure If you have checked baggage, did it arrive within reasonable period of time? N/A, only had a carry-on Overall experience/any other comments Very impressed with the quality of service offered by cabin crew. |
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